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Hey, guess where I've been since 6am this morning? Cooking brunch! Y'all are right about the picky white collar people doing brunch. We're a casual breakfast place, about equal dine in and take out, and during the week we get plenty of blue collar dudes rolling up in their construction trucks just getting biscuits to go. The weird, stupid tickets are always on Sunday's. Like, today we had someone get our version of eggs Benedict, and it got sent back because the eggs were ON the biscuit. Had to trash a $10 plate and re-fire one with the eggs on the side. What the Christ? On a happier note, today I became Saint of the Kitchen with one simple kindness. It's in the upper 90's outside, so our kitchen was hellaciously hot, worse than usual. When I had a minute, I grabbed a bunch of side towels, got em damp, then stuck them in the reach in. About 30 minutes later I pulled them out and ran around the kitchen calling "Cold behind! Cold behind you!" and draping them around people's necks. Many hymns were sung* in the name of Our Lady of the Surprise Icy Cold Towel. *well, it's a kitchen, so it was more like "holy gently caress JD, you're the poo poo"
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Jul 1, 2018 19:16
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| # ? Apr 28, 2024 00:08 |
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Sunny side up over easy is a thing. They want the whites set with a runny yolk, sunny side up. I.e., just put a lid on the sunny side eggs for a few secs.
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Jul 1, 2018 19:27
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Chef De Cuisinart posted:Sunny side up over easy is a thing. They want the whites set with a runny yolk, sunny side up. I.e., just put a lid on the sunny side eggs for a few secs. why is the word "over" in there if you don't turn them over?
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Jul 1, 2018 19:35
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My favorite brunch order was always the hard-poached eggs. How gross!
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Jul 1, 2018 19:41
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Field Mousepad posted:Most restaraunt owners don't give a poo poo about overlap or prep, all they see is dollar signs. They power seat tables while the kitchen is switching over and turbo gently caress the whole place, that's been my experience with brunch. So you think that owners control seating flow and also the flow of people actually coming in the door? Perhaps you should adjust your optics. If a lot of people are coming in at 1 or 2, you should adjust your kitchen schedule. What do you want the host to do, turn people away? I get it somewhat, the bar gets hosed over during the change also. And I know that the host can and should control the seating flow so nobody gets hosed, but I’ve been having that “conversation” once a week for the past couple years. People are going to come in, and it’s our job to treat them with hospitality and accept their money.
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Jul 1, 2018 19:42
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The Maestro posted:So you think that owners control seating flow and also the flow of people actually coming in the door? Perhaps you should adjust your optics. If a lot of people are coming in at 1 or 2, you should adjust your kitchen schedule. What do you want the host to do, turn people away? You haven't been in the restaraunt business very long I think
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Jul 1, 2018 20:00
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Field Mousepad posted:You haven't been in the restaraunt business very long I think You’re right, only 6 years or so. But I’m FoH so I’m always wrong and it’s questionable whether you consider me industry or not, though I’ve worked my way up from busser to food runner to expo to bar back to server to bartender to bar manager. Maybe I should contact our owners and tell them they should control how we seat our restaurant.
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Jul 1, 2018 21:21
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Lemme know how that works out
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Jul 1, 2018 21:33
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The Maestro posted:You’re right, only 6 years or so. But I’m FoH so I’m always wrong and it’s questionable whether you consider me industry or not, though I’ve worked my way up from busser to food runner to expo to bar back to server to bartender to bar manager. Maybe I should contact our owners and tell them they should control how we seat our restaurant. i've never worked in a place successful or fussy enough to need to do this, but I know it's a thing here that some places time out all the seatings in advance and turn people away if they don't fit in to their schedule even if a table is technically free. in other news i had my second brunch in two days to celebrate my white collar status. it was at a really new place with really great soul food, i checked their yelp and half the reviews are filled with glowing comments on the food followed by a note that they got too many ice cubes in their tap water and a one star review and i'm so glad i don't work in this industry anymore.
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Jul 2, 2018 01:13
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The Maestro posted:Maybe I should contact our owners and tell them they should control how we seat our restaurant. Obviously it's not the owners' direct responsibility, but if your restaurant is being seated in a way that is loving the servers, loving the kitchen, and loving the bar, AND no one is doing anything to remedy the situation, then yeah, that's a failing of the ownership/management team. There are absolutely things that can be done to fix those issues.
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Jul 2, 2018 02:28
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Chef De Cuisinart posted:Sunny side up over easy is a thing. They want the whites set with a runny yolk, sunny side up. I.e., just put a lid on the sunny side eggs for a few secs. No, it's not. If you cook sunny side up eggs properly the whites are set and the yolks are untouched. The words over easy imply a flip. I've found that most people who specify sunny over easy are looking for basted eggs which are what CDC was getting at.
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Jul 2, 2018 02:41
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Field Mousepad posted:It's the most white person meal ever, I loving hate it. Today I had a customer tell me that “mustard was just too spicy” and I replied “that’s the whitest thing I have ever heard” But I was wrong, brunch is whiter.
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Jul 2, 2018 04:00
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iospace posted:Got secret shopped. Where at? Also gently caress secret shoppers. Did you remember to UPSELL too? e - eggchat, when I'm up front I always try to ask them to clarify exactly what they want. "You want runny yolks, yes?" My bane on eggchat is people who explicitly specify CRACKED EGGS especially when I have to dig it out of them that that's what they want. Just eat the liquid eggs, they're the same drat thing you picky fucks. You won't taste the difference. Mercedes Colomar fucked around with this message at 04:11 on Jul 2, 2018 |
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Jul 2, 2018 04:04
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Manuel Calavera posted:Where at? Also gently caress secret shoppers. Did you remember to UPSELL too? I'm not saying where I'm working. Sorry. As for the rest of it, I can't remember if I did or not.
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Jul 2, 2018 14:03
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A fair answer. To clarify, a restaurant (what restaurant secret shops even, is that a thing?) or something like retail grocery that I used to do? Retail secret shops are also the worst.
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Jul 2, 2018 14:19
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Basically it's a check to see if the store is clean, if the staff is clean (it's been a problem), and we do what we're supposed to do. If we do the bare minimum (which I hilariously did) we pass.
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Jul 2, 2018 14:30
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A lot of national franchises do secret shops using third party companies like Marketforce. In addition to what iospace said, they often score things like how long the shopper waited in line, how long the food took to come out, etc.
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Jul 2, 2018 14:39
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Forbes Guide is pretty tough, the way everything is scored is pass/fail. Even if someone's interactions are perfect 99% of the time, that 1% automatically fails.
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Jul 2, 2018 14:43
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Also from a manager's standpoint secret shops are a great way to figure out if your staff are doing the right things when you're not standing directly behind them looking over their shoulder.
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Jul 2, 2018 15:41
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Manuel Calavera posted:A fair answer. To clarify, a restaurant (what restaurant secret shops even, is that a thing?) or something like retail grocery that I used to do? Retail secret shops are also the worst. We get about one a month.
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Jul 2, 2018 16:49
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I got secret shopped once and while I did well my manager called me out because I didn't care them for booze. According to the form they were 28, unless you show me a photo and they look way young for their age in not copping to that being a mistake.
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Jul 2, 2018 17:01
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Skwirl posted:I got secret shopped once and while I did well my manager called me out because I didn't care them for booze. According to the form they were 28, unless you show me a photo and they look way young for their age in not copping to that being a mistake. I know the liquor inspector in my town will ask 50+ yo gentlemen for their ID just to verify they have it (and that our bartenders request it). Some people are anal as hell.
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Jul 2, 2018 17:29
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virinvictus posted:I know the liquor inspector in my town will ask 50+ yo gentlemen for their ID just to verify they have it (and that our bartenders request it). Some people are anal as hell. All depends on how the state liquor laws are written. The way the ones in Missouri are written, a licensee can get punished if they serve someone without state-defined valid proof of age, regardless of the customer's actual age. It's only a can, but carding everyone does protect your license. Carry your ID when you go out drinking. It's part of being an adult.
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Jul 3, 2018 01:04
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In California, to the best of my knowledge, there's no requirement to card people for alcohol. Just you get busted for selling to underage people. Edit: but yes, always carry your ID if you're drinking. When I was 23 there was a girl in our circle of friends who was constantly forgetting to bring her ID and it was god damned infuriating. Air Skwirl fucked around with this message at 01:47 on Jul 3, 2018 |
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Jul 3, 2018 01:41
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In Washington you can get in deep poo poo for not carding.
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Jul 3, 2018 04:06
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Jaded industry goons, there are good restaurants out there. I am a lowly dishwasher at age 31. It is my first restaurant job. I clearly have not made the best decisions in my life, but now I work my rear end off and can handle my station. When I voiced my frustration about constantly having an unreasonable workload left by another dishwasher, they fixed the problem and gave me a 10% raise, because they know how much I bust my rear end. They close for two days a week so I get an actual weekend, and I get 3 paid days off this week for the holiday.
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Jul 3, 2018 04:43
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Thoht posted:In Washington you can get in deep poo poo for not carding. Really, even if they're over 21? I know the liquor control board did a huge sting like a decade ago on a poo poo ton of bars in Seattle (using underage kids as bait) and it all got thrown out for entrapment. It was a couple hundred thousand dollars in police over time too.
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Jul 3, 2018 05:19
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Do you guys have to wear beard nets?
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Jul 3, 2018 05:23
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A Man and his Hog posted:Do you guys have to wear beard nets? After the third one melted from grease, I gave up on them. I rotated between a couple large Tech N9ne bandanas and made sure they covered my entire beard and the bottom end was tucked into my shirt. It counted as an 'effective hair restraint' for the health code and I looked like an old west bandit while slinging burritos.
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Jul 3, 2018 05:39
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A Man and his Hog posted:Do you guys have to wear beard nets? No, because I manage business goons these days. Back when I was cooking i shaved because it was less annoying than a beard net.
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Jul 3, 2018 08:28
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Why wouldn’t you just card people if they look younger than 35? It takes like 10 seconds and the consequences are insane.
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Jul 3, 2018 09:35
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The Maestro posted:Why wouldn’t you just card people if they look younger than 35? It takes like 10 seconds and the consequences are insane. If people are sitting down in a restaurant and aren't expecting to be carded it takes way longer than 10 seconds to card them, also there's no objective measurement of what 35 looks like. I'm not carding someone I'm pretty drat sure is in their late 20's when the restaurant is slammed and there's food piling up in the expo line and there's a table of 12 that's expecting all of there food to come out at the same time.
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Jul 3, 2018 09:47
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Brute Squad posted:Carry your ID when you go out drinking. It's part of being an adult. Qualifier: only in America with its crazy drinking laws.  It would be a ridiculous idea past the age of about 22 anywhere else in the world.
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Jul 3, 2018 11:21
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feedmegin posted:Qualifier: only in America with its crazy drinking laws. Considering the massive issue we have with drunk driving, given our reliance on cars over public transportation in almost every major city (and everywhere else), it's really not that crazy. Edit: And I say that as someone who got a DUI a decade ago. I deserved it, I'm not going to make excuses - it's a real problem in a lot of places here.
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Jul 3, 2018 11:56
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Shooting Blanks posted:Considering the massive issue we have with drunk driving, given our reliance on cars over public transportation in almost every major city (and everywhere else), it's really not that crazy. It's more the drinking age of 21 I'm talking about. It's a lot easier to tell if someone isn't a literal teenager so we don't have people in their 40s being asked for ID.
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Jul 3, 2018 13:12
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To be fair, I think anyone that leaves the house without government issued ID is crazy in this day and age.
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Jul 3, 2018 20:02
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Shooting Blanks posted:Considering the massive issue we have with drunk driving, given our reliance on cars over public transportation in almost every major city (and everywhere else), it's really not that crazy. There's a school of thought that raising the drinking age to 21 actually contributed to drunk driving accidents because it encourages binge drinking at younger ages. Also the fact that public transit is a complete joke even in the cities that have good ones compared to the rest of the country has something to do with the drunk driving.
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Jul 3, 2018 20:31
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feedmegin posted:Qualifier: only in America with its crazy drinking laws. I’m in Canada and legally have to ID anyone who looks 35 or under.
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Jul 3, 2018 20:40
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When I was still working FoH, every single alcohol order would immediately get carded, regardless of rush. I never cared about it, my manager thought it was "a funny but effective policy", and if they bitched about getting carded, it's not very likely that they're the kind of people who would tip well anyway. Can't fail a sting if you card everybody every time.
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Jul 3, 2018 20:49
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Mezzanon posted:I’m in Canada and legally have to ID anyone who looks 35 or under. How is that a law? what's the legal definition of "looking 35"?
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Jul 3, 2018 20:49
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