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rafikki posted:Got something interesting going on here, wondering if anyone has ideas. We have customer with around a hundred sites. All of them get external vulnerability scans. All of the sites in China have recently started flagging with openswan vulnerabilities. Problem is that those are not linux devices. If I run an ike-scan repeatedly sometimes it returns results, sometimes it doesn't. Can you confirm that those are even your devices that responding there? Given the GFW shenanigans that China's always up to it wouldn't surprise me if something in the middle was responding instead. It's China we're talking about so it's not totally outrageous to assume that the route your traffic is taking is compromised. Do you get the same results when running your scan over an already extant tunnel?
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Jul 12, 2018 20:11
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Thanatosian posted:Now that I'm in a job that uses a ticketing system, I never want to go back. I can't count the number of times I've saved my own rear end because I had an issue six months ago that I didn't remember, but went back and looked through my own tickets, discovered I'd already fixed it, and written down exactly what I needed to do to do so. It's also really good for keeping me from letting things fall through the cracks. Well given that our average service desk agent is dumb enough to forget what they look like the moment they stop looking in a mirror and our ticketing system is quite elaborate, it means that my administrative burden at the moment is out of control, I currently spend 25% of my time actually solving technical issues and 75% is chasing up incorrect ticket administration. So yeah, I prefer a job with no ticketing.
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Jul 12, 2018 20:13
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Sheep posted:Can you confirm that those are even your devices that responding there? Given the GFW shenanigans that China's always up to it wouldn't surprise me if something in the middle was responding instead. It's China we're talking about so it's not totally outrageous to assume that the route your traffic is taking is compromised. That's actually what I'm guessing is happening, just wondering if anyone has other ideas. I don't have anything setup right now to test your question, but I'll see what I can do.
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Jul 12, 2018 20:20
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In my old NOC job they decided to run a contest and give the guy or gal who answered the most calls in a month a whole day off with pay. Cue not one, but two different techs just answering calls and dropping them immediately. Over and over again. Hundreds of calls. In the frame relay group. With the bigger business customers with very strict SLA's who get very angry about everything. But because we were represented by the C.W.A. they didn't get fired. Heck, if you were a manager and wanted to monitor calls you had to tell everyone that you, as their manager, was going to monitor calls at this exact time. Other departments simplified that by putting a rotating blue light on the ceiling to alert people to start doing their jobs. Those jobs are 100% automated now and not a single one of those fuckers will be missed.
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Jul 12, 2018 20:23
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DropsySufferer posted:What is a "one on one" exactly? Just a meeting between manager and employee to talk about issues?
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Jul 12, 2018 20:33
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Thanatosian posted:Now that I'm in a job that uses a ticketing system, I never want to go back. I can't count the number of times I've saved my own rear end because I had an issue six months ago that I didn't remember, but went back and looked through my own tickets, discovered I'd already fixed it, and written down exactly what I needed to do to do so. It's also really good for keeping me from letting things fall through the cracks. I have never really had any kind of knowledge base or ticket database that had a useful way to search for old solutions. Maybe if you happen to remember who the contact was you could locate it. No one ever maintains actual knowledge base products. To be honest the most effective knowledge base I've ever used is the the ol' "bunch of .txt or .doc files with descriptive names in well-organized folders."
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Jul 12, 2018 20:52
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Half of my 1:1 today was spent talking about old memes
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Jul 12, 2018 21:13
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guppy posted:I have never really had any kind of knowledge base or ticket database that had a useful way to search for old solutions. Maybe if you happen to remember who the contact was you could locate it. No one ever maintains actual knowledge base products. To be honest the most effective knowledge base I've ever used is the the ol' "bunch of .txt or .doc files with descriptive names in well-organized folders." We also have a Sharepoint where we have a bunch of .doc files with descriptive names in well-organized folders. I'm the documentation fascist of our department, though; it comes from jumping into a role with virtually nothing documented. All of my scripts have a couple of paragraphs of comments at the top explaining what they do, and frequently how to change them in order to fix things.
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Jul 12, 2018 21:37
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Methanar posted:Half of my 1:1 today was spent talking about old memes My probation period ended 2 months ago and the congratulatory email from HR included "Your manager will have an 1 on 1 with you". Nothing happened so far.
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Jul 12, 2018 21:47
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Is "senior engineer" a decent spot to be in at a MSP? I landed a second interview at a shop on Monday. They seem ok and I'd get to touch a lot of stuff. They seem open to suggestions and listen to their engineers (or at least told me so). I would not be front line helpdesk and it seems more project oriented.
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Jul 12, 2018 21:52
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I currently work at a mid-sized public library, as a librarian, but I am interested in making a career transition to IT after having worked with the library's IT department for a tech-related project for two years. The problem is that I work 32-40 hours a week and the local community colleges don't offer all the courses I need to get a certification/AA degree, at times that I am not working. So like there's courses that are required but only offered between 10-4pm on Mondays and Wednesdays, when I'm already working. I feel stuck  but I really want to get out of public-facing customer service and into a field where I'd be getting paid more to talk to computers instead of crazy people off the street. How do I even begin?? My IT related resume is minimal, basically limited to a lot of home computer projects and a few IT-heavy library programs.
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Jul 12, 2018 21:55
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Matt Zerella posted:Is "senior engineer" a decent spot to be in at a MSP? I landed a second interview at a shop on Monday. They seem ok and I'd get to touch a lot of stuff. They seem open to suggestions and listen to their engineers (or at least told me so). It's still MSP work so you won't be able to really perform a good job because you'll be budgeted a set amount of time to implement someone else's plan. The quality of what you get to work with will be determined by what the sales team are able to provide, which usually means you'll be providing whatever poo poo was pitched by whoever last walked in the door and bought them lunch. Do anything else if you have the choice.
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Jul 12, 2018 21:56
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Thanks Ants posted:It's still MSP work so you won't be able to really perform a good job because you'll be budgeted a set amount of time to implement someone else's plan. The quality of what you get to work with will be determined by what the sales team are able to provide, which usually means you'll be providing whatever poo poo was pitched by whoever last walked in the door and bought them lunch. I'm trying! But also I've been unemployed for a few months now. If they show me the money I think I'm going to have to do it. But I'm also hoping the in house position I interviewed for gets back to me.
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Jul 12, 2018 21:58
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Matt Zerella posted:Is "senior engineer" a decent spot to be in at a MSP? I landed a second interview at a shop on Monday. They seem ok and I'd get to touch a lot of stuff. They seem open to suggestions and listen to their engineers (or at least told me so). Depends on what you define as decent. My original title as senior engineer at the last MSP I worked at. It can be a real drag dealing with lovely tickets thrown over the fence. I wouldn't do it unless they were also a VAR and gave you project work
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Jul 12, 2018 21:58
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Matt Zerella posted:I'm trying! But also I've been unemployed for a few months now. If they show me the money I think I'm going to have to do it. But I'm also hoping the in house position I interviewed for gets back to me. If it pays the bills then it's better than having no money, just don't plan to get trapped there. MSPs have a way of burning people out and killing the motivation to  / desire to do the extra-curricular work needed to make progress.
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Jul 12, 2018 22:00
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Ok thanks for the info. Now I have a few more questions to ask on Monday.
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Jul 12, 2018 22:01
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DrSunshine posted:I currently work at a mid-sized public library, as a librarian, but I am interested in making a career transition to IT after having worked with the library's IT department for a tech-related project for two years. The problem is that I work 32-40 hours a week and the local community colleges don't offer all the courses I need to get a certification/AA degree, at times that I am not working. So like there's courses that are required but only offered between 10-4pm on Mondays and Wednesdays, when I'm already working. I feel stuck Look at WGU (Western Governor's University) if you want to get certs/schooling; I understand you said you want to get out of customer/public facing roles, but you're probably going to have to start there. Depending on what you make now you might not take a pay-cut getting into desktop support/helpdesk and that will get you experience to move on. Thanks Ants posted:If it pays the bills then it's better than having no money, just don't plan to get trapped there. MSPs have a way of burning people out and killing the motivation to This is 100% true, my drive to IT outside work is poo poo and I need to get out of MSP hell, someone job me I work gud.
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Jul 12, 2018 22:01
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DrSunshine posted:I currently work at a mid-sized public library, as a librarian, but I am interested in making a career transition to IT after having worked with the library's IT department for a tech-related project for two years. The problem is that I work 32-40 hours a week and the local community colleges don't offer all the courses I need to get a certification/AA degree, at times that I am not working. So like there's courses that are required but only offered between 10-4pm on Mondays and Wednesdays, when I'm already working. I feel stuck If you have an MLS you probably won't really be adding value with an additional associates. Is it possible to just take a couple of classes? Also, if you're applying to an entry-level gig consider leaving off the MLS.
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Jul 12, 2018 22:02
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My “3 month evaluation” happened recently. I’ve been working there for 7 months.
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Jul 12, 2018 22:19
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Lol I just got a taste of that RAID 5 fuckery. Went to replace a degraded drive and somehow the controller broke the one next to it as well breaking the entire array. Coooool
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Jul 12, 2018 22:22
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George H.W. oval office posted:Lol I just got a taste of that RAID 5 fuckery. Went to replace a degraded drive and somehow the controller broke the one next to it as well breaking the entire array. Coooool The rebuild time would have been poo poo anyway. yay backups!
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Jul 12, 2018 22:30
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rafikki posted:Got something interesting going on here, wondering if anyone has ideas. We have customer with around a hundred sites. All of them get external vulnerability scans. All of the sites in China have recently started flagging with openswan vulnerabilities. Problem is that those are not linux devices. If I run an ike-scan repeatedly sometimes it returns results, sometimes it doesn't. Yeah, you're running a likely an illegal ipsec connection inside of china and attempting to connect from outside. The PRC is MITM'ing you via the peoples revolutionary firewall. Who holds your internet license? Look into Alicloud for connectivity outbound from china. It's the Peoples Revolutionary Cloud.
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Jul 12, 2018 22:52
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Yeah, I'm assuming it's the government. The customer owns the isp contract so it'll be up to them to work it out. Just wondered if I was missing any other likely possibilities.
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Jul 12, 2018 23:28
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George H.W. oval office posted:Lol I just got a taste of that RAID 5 fuckery. Went to replace a degraded drive and somehow the controller broke the one next to it as well breaking the entire array. Coooool RAID 5 is the perfect backup plan!!!
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Jul 12, 2018 23:35
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1:1 talk> I don't get them. I'm supposed to and other people in my office do, but the dude who "manages" me never does them. Also today is day 1 back from vacation and holy moly all the work I assigned out before I left actually got done. Not too shabby a way to return.
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Jul 12, 2018 23:44
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Vargatron posted:RAID 5 is the perfect backup plan!!! Until it isn't.
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Jul 12, 2018 23:50
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Judge Schnoopy posted:"This is what I'm working on. This is the progress I've made on x and Y since last week."
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Jul 13, 2018 00:37
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ChubbyThePhat posted:1:1 talk> I don't get them. I'm supposed to and other people in my office do, but the dude who "manages" me never does them. most of my managers have told me mine was always low priority because i was doing well enough that it was mostly s waste of time 
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Jul 13, 2018 01:22
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RFC2324 posted:most of my managers have told me mine was always low priority because i was doing well enough that it was mostly s waste of time 
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Jul 13, 2018 01:50
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My 1:1s with my boss end up 90% a bitching session every week. We used to start with the office door open and close it as we got into angrier commentary now we just drop the pretense and close the door immediately
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Jul 13, 2018 01:56
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Corsair Pool Boy posted:If this is your reaction to a manager scheduling a one-on-one with you, it's definitely time to go. They should (generally) not be adversarial. I had my one-on-one today... he basically told me I have 30 days to improve, and that the new guy they just hired (and missed his second day of work  ) is getting my desk at the end of the month and I'll be moved out to a cubicle somewhere...Basically I knew going in this job was a gamble. The job was dealing with clients face to face and managing 8 different sites and the networks there. I tried I really did. But honestly it's a contact position no one has lasted longer then 6 months in it. I will be the 4th person now I think? I won't get into the people too much but I wasn't trained properly and to this day have not been given the documentation I should have.The person who I was supposed to be taking over for guards everything. You have practically beg the guy to get information sometimes. I don't know why these controlling types gravitate towards IT. I think if I didn't have as much social anxiety I could maybe do it. Just flat out go around around Richard and introduce myself and socialize with the bosses but it's just too hard and not me. I'm not good at this and I can make myself be something I'm not. My manager already told me he expects me to take the full lead within 30 days. The plan now. I have mostly decided to give notice tomorrow. I will do it face to face out of respect for hiring me I believe that much is deserved. I'll see if they don't want me out the door on the spot or if he decides to keep me for a week. There's a week notice in the contact. Honestly I've been ready to leave this job. I have 3 months of savings. I'll use the time to finish the last two classes of my degree quickly and I won't have to play B.S games with the job search as if I was working. I can just go all out with it. This time I will I'm going for a role I know I'll be successful in. I could also go back to my old job if I really need to as well so my prospects are good. Just curious anyone think I should stick this out?
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Jul 13, 2018 02:10
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My dad occasionally refers clients to me for some side hustle Geek-squad level support. The last 3 including one today have been "my computer died and I don't have a backup, can you help me?"
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Jul 13, 2018 02:32
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DropsySufferer posted:Just curious anyone think I should stick this out? Always, always, always make them fire you so you can collect unemployment. You'll also get a month's pay when you know you have to slash expenses to the bone, that'll pad your savings some.
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Jul 13, 2018 02:42
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Methanar posted:Half of my 1:1 today was spent talking about old memes Was the other half talking about new memes? *slaps 1-on-1* This bad boy can fit so many fuckin memes in it. I gave notice yesterday. My boss hasn’t told my team, so now I look like a dick for avoiding taking on new work that I won’t get done in the next two weeks.  At least he cancelled the 1-on-1 we haven’t had since January. ElehemEare fucked around with this message at 02:59 on Jul 13, 2018 |
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Jul 13, 2018 02:55
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 Smoking hot chick executes a perfect tuck&roll jump maneuver out the passenger door as I'm explaining difference between line and path code violations
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Jul 13, 2018 03:16
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mllaneza posted:Always, always, always make them fire you so you can collect unemployment. You'll also get a month's pay when you know you have to slash expenses to the bone, that'll pad your savings some. gently caress. That's the right answer there and I hate it. What's the path to getting fired correctly? I was reading that getting fired for misconduct will disqualify you from unemployment. Now my plan has changed to that I should get another job ASAP.I guess I'm going to be having doctor and dental visits quite often this month. I can get back to my old job no problem. I could just take that route. I feel bad though because it's just a short term fix. I'm still going to be looking for another job because I'm finishing my degree.Going to my old job might be the wise choice to get out of that toxic environment though. 
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Jul 13, 2018 04:10
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DropsySufferer posted:gently caress. That's the right answer there and I hate it. if you are on contract, you can't get fired. they just end your contract. dunno how that affects unemployment
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Jul 13, 2018 04:35
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Milking your health insurance is a solid call, COBRA is garbage and who knows what your next gig may or may not offer.
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Jul 13, 2018 04:37
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I got fired/laid off by being the last person left in my department and refusing to learn a new task. I made them give me my severance because I hated the company. Then I was unemployed for 3 loving years so that turned out to be maybe not be the best idea. RFC2324 posted:if you are on contract, you can't get fired. they just end your contract. If you're a W-2 contractor then you collect unemployment.
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Jul 13, 2018 04:42
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Fixing an AD permissions issue slightly drunk while watching pro wrestling. #oncalllife (only on call one week in 7 and get massive billable overtime minimum 30 minutes per ticket regardless of how short it takes to fix.)
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Jul 13, 2018 04:45
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