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My response is always "company policy" and if they want to complain then "sorry, company policy, can't help you". If they continue being a terrible person just tell HR they're purposely trying to break company policy. This is probably one of the only times I like having HR.
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Jul 19, 2018 15:21
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Yeah the rest of the conversation went fine, she was just SUPER annoyed. I always laugh off that kind of thing. It never gets under my skin? It's just so confusing. What a dumb thing to get mad about.
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Jul 19, 2018 16:27
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The gas station down the road has aluminum bottles of domestic beer, 2 for $2 sitting in a big cooler full of ice. Right by the checkout. I wonder if I could drink those at my desk.
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Jul 19, 2018 16:38
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You can do whatever you want in life.
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Jul 19, 2018 16:41
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Bob Morales posted:The gas station down the road has aluminum bottles of domestic beer, 2 for $2 sitting in a big cooler full of ice. Right by the checkout. It better be gluten free pal, don't need any of that wheat poo poo in the office!
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Jul 19, 2018 17:15
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I have people e-mail me directly all the time asking for password resets because it takes too long for tickets to actually meander their way through their ticketing system and actually get assigned to me. My response is always asking them if they've submitted a ticket request, I'll even be nice and let them get away with forwarding on the ticket request number (since, you know, if they can't log in they can't work). But this is their policy and I'll get reamed for bypassing it. It's not my fault their system is garbage. I also get the occasional angry e-mail screaming at me that the password I sent doesn't work anymore, to which I normally point out that they probably changed it due to the e-mail that they responded to being the instructions on how to change their password. If you're wondering how they have my direct e-mail address, it's because I e-mail out their new passwords. Sometimes whoever puts the ticket into the system doesn't assign it to the requestor in the proper way so they don't actually get e-mail when I update the ticket or send a request for more info. Again, ticketing system is garbage
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Jul 19, 2018 17:33
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Jul 19, 2018 20:08
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We have people email us for password resets from personal email addresses. Rather than "ignore them and delete the ticket" the policy is "their manager is responsible for maintaining their employees' cell #s, ask the manager for the cell, call the employee, and give them the PW" I had to drum up support to make that latter policy work. I can't wait for someone to cryptowall us when whoever swipes their phone gets the request in before the employee can get it replaced and the number moved over.
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Jul 19, 2018 20:32
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MJP posted:We have people email us for password resets from personal email addresses. Is it just me or does calling to verify identity seem like a fine way to do it?
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Jul 19, 2018 22:24
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Bob Morales posted:The gas station down the road has aluminum bottles of domestic beer, 2 for $2 sitting in a big cooler full of ice. Right by the checkout. Sometimes when I'm walking around the office drinking an Arizona tea I get double takes because people think I'm drinking a tallboy at work. Then they lament it's against company policy to drink in the office. What I'm saying is you'll be fine.
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Jul 19, 2018 22:33
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duz posted:it's against company policy to drink in the office. Our policy is that if you're drinking at the office you can't work on production systems and if you get too drunk the company will pay for a taxi/rideshare to get you home safely. Pretty much every time I'm in the office, I end up getting lunchbeers with a bunch of the engineers and we turn the majority of Friday afternoon into happy hour, it's great.
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Jul 19, 2018 22:41
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duz posted:Sometimes when I'm walking around the office drinking an Arizona tea I get double takes because people think I'm drinking a tallboy at work. Then they lament it's against company policy to drink in the office. What I'm saying is you'll be fine. Let me help: https://www.amazon.com/Beer-Can-Cover-6-count/dp/B00M1VBJWY
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Jul 19, 2018 22:50
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duz posted:Sometimes when I'm walking around the office drinking an Arizona tea I get double takes because people think I'm drinking a tallboy at work. Then they lament it's against company policy to drink in the office. What I'm saying is you'll be fine. my company usually supplies wine and beer for things like the end of fiscal year 'party', etc. Not unusual for some people to get a little bit tipsy, but they always hold them at the end of the day so it's normally no big deal. I work remotely now so I don't get any free beer 
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Jul 19, 2018 22:54
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nullfunction posted:Our policy is that if you're drinking at the office you can't work on production systems and if you get too drunk the company will pay for a taxi/rideshare to get you home safely. Do you work in the 1970s?
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Jul 19, 2018 22:58
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nullfunction posted:Our policy is that if you're drinking at the office you can't work on production systems and if you get too drunk the company will pay for a taxi/rideshare to get you home safely. Before we were bought out, it was like that. But since our parent company owns a ton of warehouses and employs warehouse people, drivers, etc, they just have a blanket ban on alcohol on company property. Luckily there's a bar across the street that is not company property.
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Jul 19, 2018 23:02
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spog posted:Do you work in the 1970s? They would have just let you drive home drunk back then. duz posted:Before we were bought out, it was like that. But since our parent company owns a ton of warehouses and employs warehouse people, drivers, etc, they just have a blanket ban on alcohol on company property. Luckily there's a bar across the street that is not company property. My company is the same way. Due to terms of contracts at multiple job sites it was just easier to have a blanket ban on alcohol and drugs.
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Jul 19, 2018 23:02
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spog posted:Do you work in the 1970s? The Fool posted:They would have just let you drive home drunk back then.  We're a company that didn't lose the "startup culture" after we got bigish. It rules in almost every single way.
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Jul 19, 2018 23:06
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The marketing department at my job is day drinking all day every day.
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Jul 19, 2018 23:07
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So a ticket came in: our accounting program doesn't work!!! P1!! Legitimate p1, Sage 500 was completely down. Look at the errors, db connection errors and random timeout errors. Send ticket to the dba's to look into it. They close the ticket and email c-levels, server needs to be upgraded. A lot of people are not happy with this answer. So I get to wrangle people from multiple teams to track down a viable solution. Db server is actually not underprovisioned for a change so that's not the problem. A day and a half later I hear a whoops from the DBA... Turns out the db index is increadibly fragmented. He defragments it and everything works great again.. DBA is now in one on one meeting with manager to 'figure out' the RCA
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Jul 19, 2018 23:07
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DB maintenance scripts are hard
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Jul 19, 2018 23:11
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someone here blew up the time and expense DB on accident (ran a script intended for the dev environment on prod..somehow, I dunno) and in the process of sorting that out we got to find out that we weren't getting transaction log backups for that DB because once upon a time it was configured for log shipping  I feel like an rear end for opening a ticket with the backup vendor asking "why isn't this restore working!" when the answer was "because you have no transaction log backups and can't do a restore to a point in time because of that and no tail log backup" but hey I was pulled in before that all got figured out
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Jul 19, 2018 23:28
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An employee pulled me aside to ask whether or not I could scrub sensitive, career-ending, information that implicates them in having made a dumb as gently caress decision from our system in case it goes to court. bicth
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Jul 20, 2018 00:42
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Ghostlight posted:An employee pulled me aside to ask whether or not I could scrub sensitive, career-ending, information that implicates them in having made a dumb as gently caress decision from our system in case it goes to court. I imagine the answer is no, but can you share more?
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Jul 20, 2018 00:55
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Ghostlight posted:An employee pulled me aside to ask whether or not I could scrub sensitive, career-ending, information that implicates them in having made a dumb as gently caress decision from our system in case it goes to court. Do tell  I've been asked something similar before and my was response was "no", followed by "that's not how Gmail works anyway". People are dumb
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Jul 20, 2018 01:05
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A ticket came in this morning: “work order notifications are not being delivered to technicians from ServiceNow.” Kind of a big deal for us since our main business application is built in servicenow, and we are a service provider type organization. Due to an “administrative error” aka I hope someone got fired today, our data center provider somehow managed to kill the dns records for their domain. This had some rather unpleasant side effects as we host our external dns with them (in six different datacenters), however when your own domain whois records point to ns1-6.provider.com.... Oddly enough servicenow was the only application that reported issues, it queried and cached a bad response while they had dns hosed up. Time to export the zones to csv and write a little script to import them into Azure DNS!
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Jul 20, 2018 01:36
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nullfunction posted:Our policy is that if you're drinking at the office you can't work on production systems and if you get too drunk the company will pay for a taxi/rideshare to get you home safely.
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Jul 20, 2018 01:55
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nullfunction posted:Our policy is that if you're drinking at the office you can't work on production systems and if you get too drunk the company will pay for a taxi/rideshare to get you home safely. It is fashionable here to have a fifth of something fancy on your desk out for drive-bys to “sample”. Some folk even have wood casks on their desk for aging their liquor further. It’s out in the open and no one seems to care one way or another. Again, it’s a function of our org treating its adult professionals like adult professionals. It’s refreshing and one of the reasons why I’ve stuck around as long as I have.
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Jul 20, 2018 02:34
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A developer walked up today and asked me to help them connect an Android tablet they were using for testing to one of the hidden SSID's in the office. Instead of doing it for them, I googled for "connect android to hidden ssid", clicked on the third link, and repeated the instructions aloud while the developer followed along. A software developer. Who probably makes $95k/year. I swear to god when people come to work they turn their brains off. Like, what do they do at home when their TV won't turn on?
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Jul 20, 2018 02:54
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vas0line posted:A developer walked up today and asked me to help them connect an Android tablet they were using for testing to one of the hidden SSID's in the office. They call the cable company and complain that their tv isn't on. When asked if they've tried turning it on, they say yes. Cable co. will charge them $30 for someone to come out the next day. Suddenly it seems to work again!
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Jul 20, 2018 03:14
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Agrikk posted:It is fashionable here to have a fifth of something fancy on your desk out for drive-bys to “sample”. Some folk even have wood casks on their desk for aging their liquor further. I feel like someone's asked you this before, but what's your take on the article a while ago claiming you were the new sweatshop, everything was awful, people were driven to tears on the reg, etc? Or is AWS very different from the rest of the place?
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Jul 20, 2018 03:23
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duz posted:Sometimes when I'm walking around the office drinking an Arizona tea I get double takes because people think I'm drinking a tallboy at work. Then they lament it's against company policy to drink in the office. What I'm saying is you'll be fine. I'm cheap and I smoke, so I hand roll. I've gotten a LOT of weird looks, especially early in the morning. Oh, and for disk space issues: a customer last week had 26.5 MB free. Lucky for her she had about 2 GB in the Recycle Bin. Explorer.exe hates low disk space situations. She's lucky it wasn't blue screening.
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Jul 20, 2018 03:28
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ilkhan posted:My company has beers in the fridge and almost everyone in the office has 1-2 between 3-4:00...every day. Are you hiring?
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Jul 20, 2018 03:33
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vas0line posted:A developer walked up today and asked me to help them connect an Android tablet they were using for testing to one of the hidden SSID's in the office. Software engineers are some of the most computer illiterate people on the planet.
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Jul 20, 2018 03:46
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Super Soaker Party! posted:I feel like someone's asked you this before, but what's your take on the article a while ago claiming you were the new sweatshop, everything was awful, people were driven to tears on the reg, etc? Or is AWS very different from the rest of the place?
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Jul 20, 2018 03:50
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Super Soaker Party! posted:I feel like someone's asked you this before, but what's your take on the article a while ago claiming you were the new sweatshop, everything was awful, people were driven to tears on the reg, etc? Or is AWS very different from the rest of the place? IMO these pieces were written with someone with an axe to grind against the company. I have never, nor do I know anyone who has cried at their desk. I imagine that the higher you get in the corporation and the closer you get to Bezos and Jassy the higher the pressure and the more intense the scrutiny. Kindle Fire? The Fire Phone? The Echo? I bet these pet projects were a pressure cooker of stress. But AWS is this insanely successful, wildly popular red headed cousin of Amazon and we are left pretty much alone. Meaning we have a lot of autonomy to succeed or fail on our own merit. Still, I hear that our software development engineers get worked pretty hard with intense timelines. But people come here to build the next Cloud Thing and two years of coding for EC2 and DynamoDB and other services at a scale and scope undreamt of literally anywhere else means you can write your own ticket anywhere. It’s a huge feather in the cap and I’m constantly offered jobs at Facebook or Apple or Google or Microsoft and turn them down because AWS owns.
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Jul 20, 2018 03:55
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Corsair Pool Boy posted:Software engineers are some of the most computer illiterate people on the planet.  This is so true.
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Jul 20, 2018 04:03
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Sirotan posted:Are you hiring?
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Jul 20, 2018 04:27
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ilkhan posted:Doubt you are local. I can be local for you bby I'm not an alcoholic i swear Obligatory this is a joke chill out because i hosed up a joke earlier and now i'm paranoid that i'm not funny today but i'm still gonna loving try
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Jul 20, 2018 13:14
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dogstile posted:i'm paranoid that i'm not funny today Why just today?
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Jul 20, 2018 13:35
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Jaded Burnout posted:Why just today? 
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