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Me, last Wednesday: "Hi, I've tried to replicate your issue and can't, can you check whether it's working?" Them: silence Me, today, closes ticket. Them, immediately: "Hello, this now seems to be working, you can close the ticket" yeah thanks
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Aug 7, 2018 12:46
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DrBrezo posted:Crap, was hoping that wouldn't be the case. Might have to look into just adding it in at the VM deployment stage and add it to the rest of the existing ones with powershell then Why? Look at what has logon as service rights natively on the machines and add that to your GPO, this is exactly what GPO is for.
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Aug 7, 2018 12:55
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Even better, create AD groups and add those groups to the GPO instead, so you don't have to update the GPO each time you create a new service account.
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Aug 7, 2018 13:11
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GreenBuckanneer posted:AS400 *twitch* Oncall rotation started out with a bang. Total silence yesterday, to the point where I had to double-check that the person before me actually switched the list. This morning I get a call about a failing code push. I have nothing in my email, and no texts. I have the guy forward me the message, and it's addressed only to the programmers that support the push. So then I got to explain how we manage the servers, not the code push processes and that the programmers will reach out to us if there's a specific server issue that we need to address. Not that bad in the grand scheme of things, just frustrating when "The first people didn't respond, let's escalate to a completely different group!" mentality kicks in.
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Aug 7, 2018 13:23
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User, 4 months ago: Hi we have these issues with your software Me, 3 months and 3 weeks ago: Okay, I've found resolutions for your issues. Can we reconnect so I can deploy? User, yesterday:  Students arrive Thursday and we need these issues fixed, we told you about them in May!! Me: 
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Aug 7, 2018 14:00
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Found out today that the IFS share on the AS400 is using SMB1. I found that out because SMB1 stopped working on Windows 10 without manually re-enabling it.
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Aug 7, 2018 14:12
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gently caress me, brkrprcs64.exe is eating up a huge chunk of my laptop's CPU, all the loving time. It's apparently part of the Symantec Endpoint Protection plugin for Chrome but the god drat thing runs, constantly, even when Chrome isn't open. The L2 tech is completely useless. When I told him that the process was using so much CPU that it was constantly running down my battery, he said "do you want a new battery?"  I don't have admin properties to be able to lower the process' priority, so I asked him to uninstall / reinstall both Chrome and Symantec. Dude did zero research on this and I'm ready to strangle him. So, uhhh, I put a ticket in, I guess? EDIT: with my luck the dude is a goon and will hate me forever for bashing him, in this thread.
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Aug 7, 2018 14:15
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ilkhan posted:User called me direct to get her out of tablet mode on Windows 10, which she didn't know what it was or how it got turned on. I feel for her, honestly. I can’t count how many times I’ve run into tablet mode not activating when it’s supposed to or activating when it’s not supposed to. I don’t know whether to blame Windows or the hardware but it’s annoying as poo poo.
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Aug 7, 2018 15:02
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null_pointer posted:gently caress me, brkrprcs64.exe is eating up a huge chunk of my laptop's CPU, all the loving time. It's apparently part of the Symantec Endpoint Protection plugin for Chrome but the god drat thing runs, constantly, even when Chrome isn't open. there's a management chomre process that you can kill which removes everything. otherwise I"m assuming it's a managed extension and you can remove in HKCU\software\policies I think. chrome v67 iirc is also complete dogshit. 1709 and chrome v67 make a cpu unusable.
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Aug 7, 2018 15:17
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ilkhan posted:User called me direct to get her out of tablet mode on Windows 10, which she didn't know what it was or how it got turned on. if you turn on tablet mode via the notification area the control panel settings do not matter!
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Aug 7, 2018 15:18
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We stopped getting SNMP traps for a very basic job function of mine. We spent over 3 million dollars on this project a few years ago, but since it's not the current FOTM nobody gives a poo poo that it's broken! It stopped working because our service contract with the vendor's software ran out. No ETR because it costs money to renew it. Who gives a poo poo about the customer experience anyway?
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Aug 7, 2018 15:31
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gently caress printers and gently caress scan to email, that is all.
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Aug 7, 2018 16:11
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Submarine Sandpaper posted:there's a management chomre process that you can kill which removes everything. Just tried this. Now there are two processes, both eating huge chunks of CPU. gently caress me.
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Aug 7, 2018 17:27
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null_pointer posted:Just tried this. Now there are two processes, both eating huge chunks of CPU. gently caress me. Ah, process whack-a-mole, always fun.
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Aug 7, 2018 17:32
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Wibla posted:Ah, process whack-a-mole, always fun. Sounds like it's time for a nice game of psDooM
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Aug 7, 2018 17:38
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Jaded Burnout posted:I've been having a lot of trouble with a Windows 10 machine since the creators update where it stalls for a good 10 to 20 seconds on startup, either before or after I log in (but not both). It's not on any kind of workgroup or what have you. Had something similar that ended up with us disabling the Windows Store, but for a long time I thought it was the App Readiness service that was added in one of the recent big patches. Try disabling that and see how it goes.
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Aug 7, 2018 17:42
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GreenNight posted:Found out today that the IFS share on the AS400 is using SMB1. I found that out because SMB1 stopped working on Windows 10 without manually re-enabling it. For good reason, in case you're not familiar. Look up wannacry.
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Aug 7, 2018 17:47
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sloshmonger posted:Had something similar that ended up with us disabling the Windows Store, but for a long time I thought it was the App Readiness service that was added in one of the recent big patches. Try disabling that and see how it goes. Well, unless it was a fluke, that did it. The App Readiness service wasn’t running and was set to manual, but I disabled it, rebooted, and got such a fast login it was a bit of a shock, since I’ve gotten so used to waiting like it was windows 95 on a 386. Thanks!
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Aug 7, 2018 19:28
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rafikki posted:For good reason, in case you're not familiar. Look up wannacry. No, I know. Management decided it wasn't a big deal. Shrug.
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Aug 7, 2018 20:40
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suuma posted:User, 4 months ago: Hi we have these issues with your software "We had the fix in May. Your lack of follow-through is not an emergency on my part."
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Aug 7, 2018 20:56
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As an update to the guy who asked me to delete legal hold copies of emails that circumstantially implicated he stole company intellectual property, it turns out he actually did. He did it as part of a moonlighting gig with a company we had previously collaborated with. Then he rang me asking if I could retrieve backups of his drive because he had wiped all his data on the system before leaving but had transferred an old copy of his portfolio to USB.
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Aug 8, 2018 00:45
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Did you ask him for a ticket number?
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Aug 8, 2018 01:03
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MF_James posted:gently caress printers and gently caress scan to email, that is all. Oh my God, yes, especially Toshiba printers. Most of my tickets are for printing and scanning issues and it's making me hate life.  Speaking of printer issues, a user put in a ticket because when she tried to make copies, the bottom and right margins were getting cut off. I have her try a few things and I'm *mostly* sure it's not her doing the wrong thing. She's getting huffy, so I call HP (of course it's an HP) with her. The tech has her try some stuff with no change. He puts us on hold and then comes back. Tech: Yeah, so with this printer model, the scanner arm can't scan anything larger than letter size documents, so anything over 11" is going to get cut off. Me (thinking): Man, I'm glad I don't have to explain this.
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Aug 8, 2018 20:26
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I just got a ticket from the infrastructure admin stating simply "create a OneNote notebook named <x>." No further instructions were provided. No explanation was given as to why one of the IT Support goons should "own" a corporate-level notebook. Literally anybody can go to our SharePoint site and create the notebook. This doesn't need a ticket. Why. WHY? 
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Aug 8, 2018 20:28
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Jaded Burnout posted:Well, unless it was a fluke, that did it. Oop, spoke too soon, didn't fix it 
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Aug 8, 2018 20:32
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A large Data center had a problem posted:Reason for Outage (Preliminary) - Power Loss, xxxxxxx xxxxxxx Data Center - 05 August 2018 What's not mentioned: Their virtual cloud servers didn't return to normal right away - that took ~23 hours before the all clear was given. unknown fucked around with this message at 20:40 on Aug 8, 2018 |
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Aug 8, 2018 20:38
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my cat is norris posted:I just got a ticket from the infrastructure admin stating simply "create a OneNote notebook named <x>." It is computer thing. *frowns* Cannot do it! *thirty seconds pass* *slowly nods* Computer thing people will do it. *smiles*
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Aug 8, 2018 21:11
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turn left hillary!! noo posted:It is computer thing. *frowns* Cannot do it! I'll get to it once I'm done fixing the microwave, because the microwave has a screen and that makes it kind of like a computer so they're basically the same thing, right?
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Aug 8, 2018 21:57
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Renegret posted:I'll get to it once I'm done fixing the microwave, because the microwave has a screen and that makes it kind of like a computer so they're basically the same thing, right? In hindsight, this was a bad post. Not because of how wrong it is, but because I figured out why the office microwave is such a piece of poo poo today and now I'm basically an office God. (There's a cold spot dead center of the microwave so your food heats up significantly faster if you put it as far to the edge as possible and let the lazy susan take it for a ride)
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Aug 8, 2018 22:00
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The microwave in our breakroom worked when you opened the door. It would not work with the door closed. How long do you think it took for it to be replaced?
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Aug 8, 2018 22:01
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GreenNight posted:The microwave in our breakroom worked when you opened the door. It would not work with the door closed. How long do you think it took for it to be replaced? All I can see is it still works, why would you need to replace that?
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Aug 8, 2018 22:02
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GreenNight posted:The microwave in our breakroom worked when you opened the door. It would not work with the door closed. How long do you think it took for it to be replaced? Exactly as long as it took to close one of the call centers and ship them overseas?
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Aug 8, 2018 22:02
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Renegret posted:Exactly as long as it took to close one of the call centers and ship them overseas? Hey all our call centers are fully staffed in the USA. For now.
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Aug 8, 2018 22:04
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Renegret posted:In hindsight, this was a bad post. Two jobs ago a customer asked me to look at his microwave and I laughed. He was serious. He then got really mad when I told him that under no circumstances was I going to try to repair his microwave. Pretty sure I ended up holding out my cell phone with it ringing my manager's number so he could complain if he felt that strongly about it.
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Aug 8, 2018 22:04
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GreenNight posted:Hey all our call centers are fully staffed in the USA. For now. Yeah that's what I would've said 3 years ago. Then our microwave broke. Coincidence? I think not.
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Aug 8, 2018 22:09
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Jaded Burnout posted:I've been having a lot of trouble with a Windows 10 machine since the creators update where it stalls for a good 10 to 20 seconds on startup, either before or after I log in (but not both). It's not on any kind of workgroup or what have you. Windows defender has been destroying my machine since 1709. big ol' shrug though, nothing to be done.
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Aug 8, 2018 22:10
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Renegret posted:In hindsight, this was a bad post. That's why they invented lazy susans. Microwaves reflect around the inside of the box and there will be places where the waveforms cancel themselves out and no heating takes place, rotating the food should theoretically move everything through both live and dead zones equally.
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Aug 8, 2018 22:13
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Inspector_666 posted:Two jobs ago a customer asked me to look at his microwave and I laughed. He was serious. He then got really mad when I told him that under no circumstances was I going to try to repair his microwave. Pretty sure I ended up holding out my cell phone with it ringing my manager's number so he could complain if he felt that strongly about it. Was the clock flashing 12:00? Also lol, when my parents redid the kitchen in like 1986 our brand new futuristic microwave had no lazy susan. I think they're still using it. Data Graham fucked around with this message at 22:21 on Aug 8, 2018 |
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Aug 8, 2018 22:19
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Data Graham posted:Was the clock flashing 12:00? I didn't even ask what was wrong.
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Aug 8, 2018 22:24
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Kurieg posted:That's why they invented lazy susans. Microwaves reflect around the inside of the box and there will be places where the waveforms cancel themselves out and no heating takes place, rotating the food should theoretically move everything through both live and dead zones equally. Yeah, I kinda knew that but I didn't know how extreme the impact was. It's a small microwave and it seems like there's one of those spots right smack in the center where everyone puts their food and it spins uselessly in place.
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Aug 8, 2018 22:25
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