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 My Surface's screen went out. We need to get it fixed. Well, it's apparently out of warranty, so it'll be $600 for a device replacement. $600?? How long do warranties last? You wouldn't approve the extended warranty when we purchased it because you said "warranties don't make sense" so there was only a one-year warranty with the device. You've had this almost two years. So we can get a $600 replacement or buy a Surface Pro 4 for $900. *SIGH* Just get the new one then. This is ridiculous. Do you want to get the extended warranty this time? No, warranties don't make sense.
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Sep 10, 2018 15:08
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larchesdanrew posted:
And this is why you don't ask anybody else if they want the warranty. It's an IT asset, IT is your department, you decide if the warranty is necessary. Which it absolutely is for a business device. Your mistake was saying "The new surface pro 4 is $900". It's way better to say "The new Surface Pro 4 is $1300" and buy the warranty anyway.
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Sep 10, 2018 15:13
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Judge Schnoopy posted:And this is why you don't ask anybody else if they want the warranty. It's an IT asset, IT is your department, you decide if the warranty is necessary. Which it absolutely is for a business device. Yeah, but every single purchase on has to be approved by him. The req has to have his signature and he investigates every single one with a fine tooth comb and any time I've tried to sneak a warranty in there, he throws a gigantic fit about it. No one anywhere gets a warranty on anything because of this. Except for the new whole-building generator I got a quote for. That one had a one-year included warranty and he refused to approve it because it needs at least a 10 year warranty. He's probably insane.
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Sep 10, 2018 15:29
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We did the math over about two years of repair/warranty data and found that extended warranties were actually not at all a good deal for us at our scale. I was slightly surprised. I still buy AppleCare on MacBooks, though.
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Sep 10, 2018 15:30
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notwithoutmyanus posted:We have [THIS IS EXTERNAL SECURITY WARNING PLEASE BE CAREFUL] appended to every subject line. They're now so long we hit spam filters/junk constantly. Apparently nobody thought of that. I wish we could actually apply Reasonable Person Logic and not create entire-organization level security policy based on single outlier events that are highly unlikely to repeat.
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Sep 10, 2018 15:31
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out of this poo poo, work life balance has been gone and recognition for busting my rear end has been "oh, sure we'll recognize you!" 
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In hope of understanding the basics of devops stuff for my new job, I started reading The Phoenix Project. I'm on page 55 and having visceral anxiety feelings upon every page. I'm not one to use the word "triggered" but I am feeling just that and I'm probably on the way to go read the Wikipedia article on devops so I don't die.
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Sep 10, 2018 15:51
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Judge Schnoopy posted:Your mistake was saying "The new surface pro 4 is $900". It's way better to say "The new Surface Pro 4 is $1300" and buy the warranty anyway. This is good stuff and I will add it to my arsenal
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Sep 10, 2018 15:51
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poo poo our notebooks come with 3 year warranties and I auto add 2 more years for all laptop purchases. That’s with ADP too.
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Sep 10, 2018 15:57
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nominal posted:This is good stuff and I will add it to my arsenal You clearly never worked in retail involving anything that you could hock an extended warranty with. When I worked for Game, the listed price for a pre-owned Ds Lite with 2 yrs accident cover was the price you heard, and it was still £30 cheaper than a new DS lite without the warranty. Of course, for the PS3's, it was never worth it because it was the price of a new controller. Only times I managed to get that sale was if I could market it exactly that way "hey, if FIFA pisses you off and you throw your controller at the wall, you're still covered for up to 5 replacements!"
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Sep 10, 2018 16:07
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AlternateAccount posted:We did the math over about two years of repair/warranty data and found that extended warranties were actually not at all a good deal for us at our scale. I was slightly surprised. I still buy AppleCare on MacBooks, though. "A good deal"  You don't buy these warranties for the "good deal". You buy them so you have less administrative effort applied to the blackhole that is workstation/server hardware.
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Sep 10, 2018 16:16
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That’s basically it. I don’t buy them to save money. I buy them so it’s easier to deal with an end user who left his laptop on his car and drove off. HP surprisingly fixed the bag of parts I gave them.
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Sep 10, 2018 16:18
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MJP posted:In hope of understanding the basics of devops stuff for my new job, I started reading The Phoenix Project. My management is obsessed with this book to the point of buying everyone in the IT dept a copy.
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Sep 10, 2018 17:19
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my cat is norris posted:My management is obsessed with this book to the point of buying everyone in the IT dept a copy. Some good management right here
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Sep 10, 2018 18:14
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There's so much "this is bullshit, you moron" - sometimes in very close to those words and tone - coming from managers to their direct reports. Whoever wrote this has zero concept of characters and humans to the point that they make Scott Adams look like Philip Roth by comparison of writing skill. The main character shouting someone down and they're perfectly happy with a pat on the shoulder after that? I seriously hope people start quitting soon. I feel like there's gotta be someone out there writing Phoenix Project fanfic such that Wes just ends up going on a killing spree or something. MJP fucked around with this message at 18:32 on Sep 10, 2018 |
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Sep 10, 2018 18:16
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Sickening posted:"A good deal" 100% calculated TCO - I buy a laptop with 5 year warranty including accidental, we know that we have that asset for 5 years (excepting it being lost/stolen, but that's another thing). Plus then I don't need to waste time on poo poo - call Dell, they send a tech, shits fixed.
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Sep 10, 2018 19:31
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Sickening posted:"A good deal" Point was more that the procedure was always just switch a hardware-failed machine out for comparable, then repair the busted one to go back in the pool, whether that repair was done under warranty or we pay outright. It's no extra effort to pay the vendor whatever their fee is to fix a machine out of warranty, and the total cost of all the extended warranties vs. the cost of out-of-pocket repair was very easy math.
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Sep 10, 2018 20:12
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Got an actual weird question. I have a user who wants to have a bunch of fonts installed so she can use them to design Powerpoint presentations according to our sales people's new design guidelines. I want to set Powerpoint so that it will always have Options -> Save -> Embed Fonts in this File checked off, radio button below it always set to "Embed all characters." It defaults to unchecked for any document unless it's already been set. I could just tell her to do it manually and make a document walking her through it, with the alternative being setting up a GPO to deploy 47 additional fonts to all users in the sales department OU so that everyone's got it. Anyone know if there's a way to do the embed settings automatically? My google-fu fails me.
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Sep 10, 2018 20:13
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Renegret posted:you know what's gonna happen in 14 days They're not going to call because they changed their password in time! 
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Sep 10, 2018 23:40
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MJP posted:There's so much "this is bullshit, you moron" - sometimes in very close to those words and tone - coming from managers to their direct reports. Whoever wrote this has zero concept of characters and humans to the point that they make Scott Adams look like Philip Roth by comparison of writing skill. The main character shouting someone down and they're perfectly happy with a pat on the shoulder after that? I seriously hope people start quitting soon. There's also the part where a character screams out "SMELLS LIKE PEOPLE HAVE BEING HAVING SEX IN HERE!", the part where they specifically mention the size of one of the two female characters' breasts, and the multiple parts where the protagonist mentions how I USED TA BE IN THE MARINES. Even with that shovelled aside, it's still a great book, just in terms of delivering the lesson.
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Sep 11, 2018 03:50
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MJP posted:Got an actual weird question. I have a user who wants to have a bunch of fonts installed so she can use them to design Powerpoint presentations according to our sales people's new design guidelines. I want to set Powerpoint so that it will always have Options -> Save -> Embed Fonts in this File checked off, radio button below it always set to "Embed all characters." It defaults to unchecked for any document unless it's already been set. The blank 'new' document is actually a template you can edit, so it should be possible to turn this on for any new documents she creates from that template. I forget where the default one is located, though, sorry.
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Sep 11, 2018 04:12
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AlternateAccount posted:I wish we could actually apply Reasonable Person Logic and not create entire-organization level security policy based on single outlier events that are highly unlikely to repeat. Sure - if our infosec people were more technical than our helpdesk, maybe. Yet, I wouldn't even give them that much credit. I'd say some of the new ones even less than that.
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Sep 11, 2018 09:47
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evobatman posted:Message from our research vessels: Well we're gonna try uninstalling Office 365 and instead installing locally licensed Office 2016. Who are these people I work with??
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Sep 11, 2018 10:41
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GreenBuckanneer posted:They're not going to call because they changed their password in time! 
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Sep 11, 2018 11:37
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Weatherman posted:There's also the part where a character screams out "SMELLS LIKE PEOPLE HAVE BEING HAVING SEX IN HERE!", the part where they specifically mention the size of one of the two female characters' breasts, and the multiple parts where the protagonist mentions how I USED TA BE IN THE MARINES. Reading it threw me into a visceral feeling of "oh dear god, what if this happens to me at %newjobthatstartsonthe24th%" to the point where I had to just kinda purge it. Last thing I need is to let myself fall into misery after getting out of same. Like... I get that it's a business book disguised as a work of fiction, but the author's talents at explaining how to do X or Y process would be far better served as writing them as examples within the context of nonfiction. Basically cut all the Business Drama crap, he writes like freaking Ernest Cline in that he has no grasp of how people actually think, feel, and function. These aren't characters, they're archetypes.
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Sep 11, 2018 14:48
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MJP posted:Reading it threw me into a visceral feeling of "oh dear god, what if this happens to me at %newjobthatstartsonthe24th%" to the point where I had to just kinda purge it. Last thing I need is to let myself fall into misery after getting out of same. The DevOps Handbook (https://www.amazon.com/DevOps-Handbook-World-Class-Reliability-Organizations/dp/1942788002) is a good continuation of this book without an actual story attached to it.
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Sep 11, 2018 15:44
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notwithoutmyanus posted:Sure - if our infosec people were more technical than our helpdesk, maybe. Yet, I wouldn't even give them that much credit. I'd say some of the new ones even less than that. The number of times I have to explain fundamental TCP/IP concepts to our "Security Analysts" when they send me dumbass log excerpts..........
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Sep 11, 2018 19:00
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On asking your MSP to update your A-records, make sure you double-check they've done all three rather than just doing the top level and marking the issue as resolved because when your old web server gets turned off a week later you'll be inundated with urgent messages about the website being down and you can't find any reason why it should be down because everything on your detailed ticklist of changes needing to be done was done well ahead of time for DNS to not be an issue also ask yourself why your domain registration is sitting with an msp
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Sep 12, 2018 03:56
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evobatman posted:Message from our research vessels: Imagine being a computer janitor in the Space Force.
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Sep 12, 2018 16:33
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Bigass Moth posted:Imagine being a computer janitor in the Space Force. Status: CLOSED Reason: Physics
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Sep 12, 2018 16:35
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Ghostlight posted:
When I worked at msp's there were two kinds of msp techs. The ones that tended to think they were the only people capable of managing anything. DNS records, servers, firewalls, workstations, etc. They and only they were the last bastion of defence against the IT barbarians. They watched YouTube all day, worked in the evening and weekends. If they were married their SO never saw them and what little money they had they spent on high end cars and "home labs" with better equipment than the clients they supported. Then there were the ones who were actually good. They tended to get stuck there due to lack of a better job. They worked during the day and spent their evenings with their families and trying to find a real job.
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Sep 12, 2018 16:46
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Bigass Moth posted:Imagine being a computer janitor in the Space Force. I put on my review form I filled out a month and a half ago (still haven't had a review) that my long term goals were a couple things + join the space force.
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Sep 12, 2018 16:59
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I once helped nasa solve a backup issue with a system on the ISS. They were using a disk with 4K physical sectors on an OS that didn’t support it. It was causing VSS to freak out and fail randomly and intermittently. The astronauts swapped a few drives around between systems and requisitioned a new one. So there is a hard drive in space because of me. I’m already on the space force.
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Sep 12, 2018 17:06
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ConfusedUs posted:I once helped nasa solve a backup issue with a system on the ISS. Thank you for your service.
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Sep 12, 2018 17:27
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ConfusedUs posted:I once helped nasa solve a backup issue with a system on the ISS. A true Space Force computer janitor would have saved that hard drive to reassign to an unknowing end user because your boss thinks “it might still work.”
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Sep 12, 2018 17:29
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ConfusedUs posted:I once helped nasa solve a backup issue with a system on the ISS. I will never close a ticket this cool.
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Sep 12, 2018 17:48
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AlternateAccount posted:I will never close a ticket this cool. It wasn't even my ticket! It was for a product I didn't even work on. The ticket had been bouncing around for a while, and the head support guy said "let's ask ConfusedUs, he knows Windows backups, maybe he can figure it out." They sent me an email and some logs, I looked them over, found the issue, passed it back with some assorted Microsoft links to back up my findings, and went on my way. Seriously took me like ten minutes. I didn't think twice about it. I didn't know it was for the ISS until a week later when the head support dude came up to me and told me what had happened, and how a hard disk was gonna go to space because of me.
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Sep 12, 2018 18:04
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How well does rotational media work in zero G?
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Sep 12, 2018 18:09
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Methanar posted:How well does rotational media work in zero G? Apparently well enough? It was a drive I recognized, a WD drive IIRC.
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Sep 12, 2018 18:11
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Methanar posted:How well does rotational media work in zero G? ConfusedUs posted:Apparently well enough? It was a drive I recognized, a WD drive IIRC. Now I wonder if some 2.5" HDDs with modified firmware might work as cubesat reaction wheels.
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Sep 12, 2018 18:50
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I provide support for a suite of software tools. Guy: I am having trouble installing Me: can you provide some details? Guy: I don't know what to do after I have installed. I just got yelled at by a customer for not providing initial phone support, and now I want to go back and tell him this is why.
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Sep 12, 2018 19:30
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