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BT Internet accounts are really tough to get messages delivered to sometimes. Having said that, too many SPF lookups is definitely a thing. I'd be more concerned at sending company information outside of any services that you have control over in terms of security, DLP etc. AFAIK you're still liable if a third-party webmail gets compromised because confidential company information should never have been there in the first place.
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Sep 19, 2018 11:51
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If too many lookups was the issue, wouldn't that stop everything from that domain?
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Sep 19, 2018 12:02
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bitterandtwisted posted:If too many lookups was the issue, wouldn't that stop everything from that domain? Many email servers doesn't block malformed spf domains, just mark them as spam(some even ignore spf records). Drop when spf or dkim records are invalid is still a rarity instead of the norm.
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Sep 19, 2018 13:01
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"If we could just get all the customer invoices to go to an email box....then we could save and search them" THEY AREN'T EMAILS WHY WOULD YOU WANT TO STORE THEM IN EMAIL These are scanned in orders customer services gets from faxes, etc. What the gently caress.
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Sep 19, 2018 14:57
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Bob Morales posted:"If we could just get all the customer invoices to go to an email box....then we could save and search them" Are they actual faxes or fax-to-emails?
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Sep 19, 2018 15:02
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Schadenboner posted:Are they actual faxes or fax-to-emails? Actual faxes. These fuckers just don't get fax to email
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Sep 19, 2018 15:04
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Bob Morales posted:Actual faxes. These fuckers just don't get fax to email Implement and then go: You know, since we’ve already digitized all of these old orders... ? 
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Sep 19, 2018 15:13
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If only there were some kind of data storage system out there where you could enter data in a structured format and run searches on that data, querying for things you are interested in. But nah, let's keep scanned images in a mail spool.
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Sep 19, 2018 15:28
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Looks like we are about to start taking a 25% hike in networking kit prices.  Thanks
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Sep 19, 2018 16:12
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xzzy posted:If only there were some kind of data storage system out there where you could enter data in a structured format and run searches on that data, querying for things you are interested in. What makes me mad is the customer service 'manager' comes down to talk to a helpdesk guy about it instead putting in a ticket because I would tell him we can't do it that way. I guess he needs reminding that we can only have 2 gigamon email boxes per the owner of the company
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Sep 19, 2018 16:15
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Bob Morales posted:"If we could just get all the customer invoices to go to an email box....then we could save and search them" The company I work at is going through some growth, and about four years ago we changed from being a small company (100 people) to a slightly larger size company (500 people). Part of that is starting to do things right, like having a real ticketing system for client support requests. The "support manager" (really just a guy that monitored client support emails) absolutely refused to do anything other than track client issues in email. Specifically his own email box. If he was away or not responding, it was nearly impossible to figure out what to do. He'd work weird hours, 11am-8pm for no reason, and get irritated when things weren't done. Mostly it was because he refused to use JIRA like the rest of the company (we have offices in other countries that were 100% on board with this). I didn't work under him, but I'm an escalation point for harder system related issues, he'd email me to look at something, but of course since was never around and there was no documentation it was impossible to do anything efficiently. I started opening up tickets when he'd send me tasks, and he'd get pissed because now there'd be two places for him to monitor. I told him in very clear terms that he's right, there should be one place, and that should be JIRA not his personal inbox. We'd fight about it all the time and I wanted to push him down some step. He make so much extra work for all of us. He's gone now, and we are 100% in JIRA, and doing a pretty good job for the past three or so years. Every time I get a support request, and I lookup the issue and find a similar ticket that contains the specific fix I need, I almost cry. It wonderful when the system works correctly.
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Sep 19, 2018 16:35
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Jerk McJerkface posted:The company I work at is going through some growth, and about four years ago we changed from being a small company (100 people) to a slightly larger size company (500 people). Part of that is starting to do things right, like having a real ticketing system for client support requests. The "support manager" (really just a guy that monitored client support emails) absolutely refused to do anything other than track client issues in email. Specifically his own email box. If he was away or not responding, it was nearly impossible to figure out what to do. He'd work weird hours, 11am-8pm for no reason, and get irritated when things weren't done. Mostly it was because he refused to use JIRA like the rest of the company (we have offices in other countries that were 100% on board with this). I’m not sure why we don’t attach the PO to the sales order It would require searching etc in slightly different ways
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Sep 19, 2018 17:12
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Two of my guys came to me with a minor problem and said we need to contact *contractor* and I said let me take a look at it first. I did, and it was a minor repair, I did it, trained the guys on how to make the repair and how to diagnose that it needs doing. An hour later *contactor* shows up out of the blue in my office and says I can't find any problems. Sigh, they had already texted the guy out of channel when they talked to me, and then didn't cancel with him when I fixed it. I should take the service charge out of their paychecks 
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Sep 19, 2018 18:54
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Out for a day for training, when I left we had 21 tickets, my "teammate" updated 3 tickets (out of 29 we currently have), it was him copy pasting junk from vendor tickets but not taking any action; why the gently caress does worthless sack still have a job, loving hell.
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Sep 19, 2018 19:52
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MF_James posted:Out for a day for training, when I left we had 21 tickets, my "teammate" updated 3 tickets (out of 29 we currently have), it was him copy pasting junk from vendor tickets but not taking any action; why the gently caress does worthless sack still have a job, loving hell. Management doesn't realize that he does nothing. It's even possible he doesn't realize it.
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Sep 19, 2018 20:06
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pixaal posted:Management doesn't realize that he does nothing. It's even possible he doesn't realize it. oh, they do, I have brought it up multiple times as have a lot of other people; he used to be on the team under mine and my then teamlead put worthless_fucker_01 and 2 other people up for taking a position on the team because he's a loving moron and thinks that liking a person is reason enough for them to move up. We're an MSP so we track stuff fairly religiously, it's not secret he does nothing. It's a running joke between my brother and me that this guy has a video of management banging hookers and doing coke or something crazy like that. I'm just in a poo poo mood, normally I try to not let this lazy shits stuff not bother me, but every job prospect keeps falling through for :reasons: and I'm really going to have to put my job search on hold for ~2 months because I'm getting married and this job is really loving sucking the life out of me for a lot of reasons. I kind of feel better already after typing that out, but only slightly, also it's kind of wordsalad ramble sorry not sorry.
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Sep 19, 2018 20:20
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I had a dev today get into a huge argument with me because the code he pushed into a kubernetes service referenced external URLS instead of internal name spaces. He was CONVINCED that this somehow worked before before despite the previous code branches not having any of this poo poo. He ended up getting so mad he was drooling on himself when he spoke. I have never had to call security to remove someone from my office before but today is a new day. I have the type of devops environments that are people like me trying to herd developers like loving cats. For gently caress sake I had to have a 2 1/2 hour meeting yesterday with a group because they can't loving stop trying to fight against microservices. No mother fucker, stop trying to build monolithic apps and pretend they are microservices.
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Sep 19, 2018 21:37
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MF_James posted:I'm just in a poo poo mood, normally I try to not let this lazy shits stuff not bother me. if he's getting paid and not getting in trouble for putting in only a low level of effort, maybe you could reduce your level of effort too?
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Sep 19, 2018 21:58
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ChickenOfTomorrow posted:if he's getting paid and not getting in trouble for putting in only a low level of effort, maybe you could reduce your level of effort too? "We're really disappointed with how much your performance has dropped off"
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Sep 19, 2018 22:41
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ChickenOfTomorrow posted:if he's getting paid and not getting in trouble for putting in only a low level of effort, maybe you could reduce your level of effort too? v--- this guy gets it Thanks Ants posted:"We're really disappointed with how much your performance has dropped off" Basically, this dude is somehow untouchable, hence the cocaine and hookers video comment, whereas I am not.
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Sep 19, 2018 22:42
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I've had a ticket open for a month with Google support because enabling data residency options in G Suite stops the email log search from working if you're trying to search by message subject. For three weeks it was a bug that was being investigated, then it was 'working as expected' - e.g. the subject field wasn't meant to work if you'd selected a data region, despite this limitation not being documented anywhere. Then when I pushed back to ask for the documentation that explained this loss of functionality I got a response from a different agent saying that it was definitely a bug that was being worked on. Now the two support techs are arguing within my ticket about whether this is a bug or a feature, and if it will be fixed or if it's working as intended. I thought Office 365 support wasn't great, but holy poo poo Google's is awful.
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Sep 20, 2018 13:01
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Thanks Ants posted:I've had a ticket open for a month with Google support because enabling data residency options in G Suite stops the email log search from working if you're trying to search by message subject. For three weeks it was a bug that was being investigated, then it was 'working as expected' - e.g. the subject field wasn't meant to work if you'd selected a data region, despite this limitation not being documented anywhere. Then when I pushed back to ask for the documentation that explained this loss of functionality I got a response from a different agent saying that it was definitely a bug that was being worked on. I am not surprised by their support being lovely, but the agent slap fight sounds great
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Sep 20, 2018 18:33
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MF_James posted:I am not surprised by their support being lovely, but the agent slap fight sounds great OMG this. I would love to print out that support case and frame it at on my wall at work: "This is how NOT to communicate with your customer, folks."
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Sep 20, 2018 20:47
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I got the slugs booted on on the way to being booted from my group. Let me say that as a result of this, I have more work to do for the next several months until people can be replaced or things corrected . So, some shitwork being done is better than none. I also hosed up adding a calendar event on my iPhone and accidentally invited the whole department and the CIO to come hang out at a Jamba Juice. Ooops.
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Sep 20, 2018 23:08
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Partycat posted:I also hosed up adding a calendar event on my iPhone and accidentally invited the whole department and the CIO to come hang out at a Jamba Juice.
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Sep 20, 2018 23:51
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Hey IT, I need my account to mirror the permissions of this guy, so add me to whatever groups he's in and find out which servers he has local access to, and give me those permissions. Also, remove me from the SG_Developers group. My boss will follow up with his approval for this request. "Okay, it was too hard to find out what servers he has local access to, so we didn't do that. Can you tell us what servers he has local access on? And we removed your access to the SG_Developers_CSG and SG_Developers_Internal groups."
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Sep 20, 2018 23:51
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anthonypants posted:Hey IT, I need my account to mirror the permissions of this guy, so add me to whatever groups he's in and find out which servers he has local access to, and give me those permissions. Also, remove me from the SG_Developers group. My boss will follow up with his approval for this request. "Let's set up a 10 minute phone call so we can line-by-line go over what $guy has access to, so we can properly itemize and write up the change request to copy those permissions to you, with your supervisor's and the change approver's permission, of course."
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Sep 21, 2018 00:17
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Lord Dudeguy posted:"Let's set up a 10 minute phone call so we can line-by-line go over what $guy has access to, so we can properly itemize and write up the change request to copy those permissions to you, with your supervisor's and the change approver's permission, of course."
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Sep 21, 2018 00:22
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Currently on a conference call with our phone var as they upgrade some backend voice servers. At least this time I was smart enough to do this from home. Last time I was in the office until 3am. I'm not actually doing anything, just sitting here incase there is something I can fix.
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Sep 21, 2018 04:00
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Partycat posted:I also hosed up adding a calendar event on my iPhone and accidentally invited the whole department and the CIO to come hang out at a Jamba Juice. I say you let it play out and see what happens.
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Sep 21, 2018 05:05
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CitizenKain posted:Currently on a conference call with our phone var as they upgrade some backend voice servers. At least this time I was smart enough to do this from home. Last time I was in the office until 3am. Update: 4 hours in. Sounds like its going to be a cert issue again. We absolutely need to get these engineers onsite instead of this remote poo poo.
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Sep 21, 2018 07:05
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I was cleaning up in my garage just now and decided to tidy up the cabling in my cabinet. I saw this weird discoloration in one of the empty rj-45 ports so I pulled out a flashlight for a closer inspection. It was a spider. A gnarly piece of poo poo gently caress-you gross spider. It was all snugged in there so I couldn't swat it or stab it or crush it without forever getting guts all up in the port and the shop vac couldn't pull enough air around it to dislodge it. I'm ready to smash the whole switch out with a hammer and set fire to my garage.
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Sep 21, 2018 19:35
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Agrikk posted:I was cleaning up in my garage just now and decided to tidy up the cabling in my cabinet. I saw this weird discoloration in one of the empty rj-45 ports so I pulled out a flashlight for a closer inspection. He just wants to be your cute little friend! You should take him inside so he can eat any insects that makes its way into your house.
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Sep 21, 2018 19:47
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He's just hooking your switch up to the web.
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Sep 21, 2018 20:04
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Agrikk posted:I was cleaning up in my garage just now and decided to tidy up the cabling in my cabinet. I saw this weird discoloration in one of the empty rj-45 ports so I pulled out a flashlight for a closer inspection. See if you can fit its legs into an RJ45 connector
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Sep 21, 2018 20:07
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AlternateAccount posted:He's just hooking your switch up to the web. Checks out; 8 legs, 8 bits.
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Sep 21, 2018 20:08
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So if it had been a centipede, I would have had to raise the MTU size?
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Sep 21, 2018 21:50
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AlternateAccount posted:He's just hooking your switch up to the web.
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Sep 21, 2018 22:13
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AlternateAccount posted:He's just hooking your switch up to the web. 
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Sep 21, 2018 22:33
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Serious answer, do you have a small pair of tweezers that would fit into the port? You should be able to grab and remove a spider without crushing it with one.
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Sep 21, 2018 22:36
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