|
Check out Jamf Now, should be able to do all of that. E: vvvvvv- Jamf Now does not have the complexity problems that full Jamf has. The Fool fucked around with this message at 15:32 on Sep 27, 2018 |
#
?
Sep 27, 2018 15:15
|
|
|
|
| # ? Apr 25, 2024 03:06 |
|
|
nexxai posted:Ok I've had it up to my loving eyeballs with the complete shitshow that is MaaS360 MDM and need a replacement. I don't need anything fancy - the ability to lock down the iPad so users can't install apps, the ability to push apps to a group of iPads, the ability to "design" a home screen (our users are roughnecks in the field and the simpler we can make things for them, the better) and the ability to use non-DEP-purchased iPads if necessary using Apple Configurator. One nice to have would be an interface that was designed after the year 2000. JAMF, if and only if you're willing to have someone whose primary job is to manage JAMF. A simple solution it is not. It took us about 8 months to roll JAMF out to iPads to manage digital signage and we proceeded to screw up signage for our entire company for about two weeks once we started managing them. now, iPads are a terrible choice for digital signage to begin with, but my point is that you need to be careful because it's easier than you think to screw things up.
|
|
#
?
Sep 27, 2018 15:22
|
|
Cat Army
|
Jamf is the best choice for managing anything Apple-related. Intune is powerful as well but does a lot more than just iPad management so might be a bit overwhelming.
|
|
#
?
Sep 27, 2018 15:33
|
|
|
In case you want to do more support in your free time: https://www.youtube.com/watch?v=rr9ULM5uzWk
|
|
#
?
Sep 27, 2018 16:48
|
|
|
Mr. Clark2 posted:In case you want to do more support in your free time: https://www.youtube.com/watch?v=rr9ULM5uzWk 
|
|
#
?
Sep 27, 2018 16:52
|
|
|
nexxai posted:Ok I've had it up to my loving eyeballs with the complete shitshow that is MaaS360 MDM and need a replacement. I don't need anything fancy - the ability to lock down the iPad so users can't install apps, the ability to push apps to a group of iPads, the ability to "design" a home screen (our users are roughnecks in the field and the simpler we can make things for them, the better) and the ability to use non-DEP-purchased iPads if necessary using Apple Configurator. One nice to have would be an interface that was designed after the year 2000. We currently use Intune and I just checked out the demo for Jamf Now. Let's just say that I now wish we used Jamf.
|
|
#
?
Sep 27, 2018 17:15
|
|
|
Garrand posted:I learned tonight that it is an absolute travesty that this dude sometimes gets 100 ping in fortnite and just how can you expect him to play games with that awful latency, it's 2018 video games are a goddamned human right. You want this: https://forums.somethingawful.com/showthread.php?threadid=3634950
|
|
#
?
Sep 27, 2018 17:48
|
|
|
 I didn't think I would top 'yelling phone' but here we are.
|
|
#
?
Sep 27, 2018 18:12
|
|
|
Garrand posted:I learned tonight that it is an absolute travesty that this dude sometimes gets 100 ping in fortnite and just how can you expect him to play games with that awful latency, it's 2018 video games are a goddamned human right. Yeah. Worked with a user who sent me a trace route saying "see that hop jumps to 400ms, the network gear you guys sold us sucks, we should have kept the old stuff" The hop was in Germany. He wouldn't believe me that crossing 80% of North America and the Atlantic adds a bit of transit time..
|
|
#
?
Sep 27, 2018 19:53
|
|
|
blackswordca posted:Yeah. Worked with a user who sent me a trace route saying "see that hop jumps to 400ms, the network gear you guys sold us sucks, we should have kept the old stuff" at this point, it comes up so often that our network team has a script they put in tickets that very nicely says HIGH LATENCY IN TRACEROUTES DOES NOT MEAN LATENCY IN YOUR CONNECTION PROVIDERS, INCLUDING OURSELVES, DEPRIORITIZE OR STRAIGHT UP BLOCK ICMP RUN A SPEED TEST
|
|
#
?
Sep 28, 2018 01:39
|
|
|
What volume of ICMP traffic could possible by present that warrants qos
|
|
#
?
Sep 28, 2018 01:52
|
|
|
Kyrosiris posted:Not just xboxes; dealing with ~*~minecraft server admins~*~ at $OLD_JOB made me hate the game so much by association that I still can't play it without getting mad. For what little it may be worth, being a Minecraft server runner is a thankless task further complicated by the god-awful language which is Java. Renegret posted:at this point, it comes up so often that our network team has a script they put in tickets that very nicely says Why do ISPs deprioritize/block ICMP? Security concerns?
|
|
#
?
Sep 28, 2018 01:57
|
|
|
dragonshardz posted:For what little it may be worth, being a Minecraft server runner is a thankless task further complicated by the god-awful language which is Java. As far as deprioritizing, they’re probably tired of a not insignificant amount of traffic generated by gamers and games themselves with “latency meters” that are running all the time. Blocking ICMP is used to make network reconnaissance more difficult. It’s not always that effective at that, but it does help agains low-effort script runners. It also stops traffic external from their networks which also helps in reducing resource consumption. I’m not saying the bulk of traffic is ICMP traffic, but it’s also not flying under the radar in terms of usage either.
|
|
#
?
Sep 28, 2018 02:10
|
|
|
dragonshardz posted:Why do ISPs deprioritize/block ICMP? Security concerns? pretty much Methanar posted:What volume of ICMP traffic could possible by present that warrants qos It's actually a lot. Apparently google has a monthly quota for ICMP traffic? I only know this because we hit it once, and all of our customers using 8.8.8.8 as a keepalive had all their poo poo blew up because the ICMP was getting dumped.
|
|
#
?
Sep 28, 2018 02:11
|
|
|
Proteus Jones posted:As far as deprioritizing, they’re probably tired of a not insignificant amount of traffic generated by gamers and games themselves with “latency meters” that are running all the time. I was under the impression that any sort of embedded game latency count is going to be application level udp, not icmp. Like I guess ICMP is an amplification vector but I'm still curious what actual percentage icmp reponses, or unreachables could possible represent. Are we talking 0.1% per 100gbps? 3%?
|
|
#
?
Sep 28, 2018 02:53
|
|
|
Methanar posted:I was under the impression that any sort of embedded game latency count is going to be application level udp, not icmp. That could very well be. I’m a filthy casual when it comes to gaming. Methanar posted:Like I guess ICMP is an amplification vector but I'm still curious what actual percentage icmp reponses, or unreachables could possible represent. Are we talking 0.1% per 100gbps? 3%? I don’t have insight into their networks, but I can’t imagine it being inconsequentially small if places like google put an upper limit on ICMP responses to specific IPs/network ranges. I know of some teams internally at my place that use public DNS servers as a poor man’s keep-alive or uptime validator. It’s not a huge leap to see how that could generate significant traffic if large number of people/companies around the world are doing the same.
|
|
#
?
Sep 28, 2018 04:13
|
|
|
dragonshardz posted:For what little it may be worth, being a Minecraft server runner is a thankless task further complicated by the god-awful code written by Notch. Fixed that for you
|
|
#
?
Sep 28, 2018 05:20
|
|
|
Renegret posted:My favorite is when they use ping/traceroute latency or timeouts to "prove" that there's a latency problem. I did one time though! My ping went from 100ish to 300-1000ms all the sudden. Poking around eventually lead to the 6th hop, still inside the ISP, was timing out or spiking the ping response once things got that far. Sent it into customer support and 8 hours later something got fixed. 
|
|
#
?
Sep 28, 2018 06:49
|
|
|
Renegret posted:at this point, it comes up so often that our network team has a script they put in tickets that very nicely says Customers kid, calling in about lag in <pick your poison> posted:But I can do traceroutes via TCP or UDP traffic too and that's bad too! LethalGeek posted:My ping went from 100ish to 300-1000ms all the sudden. Poking around eventually lead to the 6th hop, still inside the ISP, was timing out or spiking the ping response once things got that far. Sent it into customer support and 8 hours later something got fixed. EDIT: Thinking about it, if it takes 8 hours for them to fix it, they really aren't in the business of being a service provider. In that case, they're just faffing about. Methanar posted:Like I guess ICMP is an amplification vector but I'm still curious what actual percentage icmp reponses, or unreachables could possible represent. Are we talking 0.1% per 100gbps? 3%? The point about traceroutes being unreliable is that because you can't know the rate at which ICMP traffic is dropped for any given packet routed through the internet, it could range from 0.00001% to +10% at peak traffic. BlankSystemDaemon fucked around with this message at 14:51 on Sep 28, 2018 |
|
#
?
Sep 28, 2018 14:40
|
|
|
D. Ebdrup posted:
I've done the same thing to my old ISP in the past. Caught an issue with one of their internal hops, called tech support and they were not in the mood to even listen. Just read the script then wanted to charge me to send a tech out. 12 hours later the equipment at that IP fell over and they had a major outage.
|
|
#
?
Sep 28, 2018 15:05
|
|
|
PremiumSupport posted:I've done the same thing to my old ISP in the past. Caught an issue with one of their internal hops, called tech support and they were not in the mood to even listen. Just read the script then wanted to charge me to send a tech out.
|
|
#
?
Sep 28, 2018 15:26
|
|
|
The problem with calling customer support is that 99% of the customers that call in are idiots and think they know better. So on the off chance that an actual knowledgeable person calls in, nobody's going to believe them since customer service has heard it all.PremiumSupport posted:I've done the same thing to my old ISP in the past. Caught an issue with one of their internal hops, called tech support and they were not in the mood to even listen. Just read the script then wanted to charge me to send a tech out. You know what probably happened? Someone 300 miles away saw it happening hours before you did and knew that there was going to be a problem. Upon paging local head end techs, the techs say "Nobody's on site, if it's not customer affecting we're not rolling out, we don't have the staff to spare" So everyone sits there and bickers like children while secretly waiting for it to die so someone finally goes out there and resets the SFP. Other acceptable responses from the head end techs are "No trouble found", "That's not my equipment so I'm not touching it", or "I have other, more important things to work on". During that week's RCA meeting, it's determined that there's nothing that could be done to prevent this. So as a knee jerk reaction, additional (yet worthless) alarms are sent to the NOC, creating too much white noise on their boards that leads to future outages being straight up missed. The NOC is told by their management to just work better and refuse to listen to any suggestions for improvement. They used to work the desk 15 years ago, so they know how it is and know what's best, they claim, before going outside to play their 5th round of cornhole for the day. Then there's another round of layoffs for the headend techs. Renegret fucked around with this message at 16:12 on Sep 28, 2018 |
|
#
?
Sep 28, 2018 16:05
|
|
|
Then I go home, drink my liver into oblivion, and post on the internet.
|
|
#
?
Sep 28, 2018 16:08
|
|
|
D. Ebdrup posted:You'll note that I made no estimates about how common faffing about is in the industry. Renegret posted:They used to work the desk 15 years ago, so they know how it is and know what's best, they claim, before going outside to play their 5th round of cornhole for the day. My experience working in the cable industry is that it's pretty much all faff, all the time. Faff fuckin' everywhere. I'd figured other ISPs were similar.
|
|
#
?
Sep 28, 2018 16:21
|
|
|
|
|
#
?
Sep 28, 2018 16:42
|
|
|
I've told ISP support people straight up that they need to connect me to somebody who understands what the results of a ping check are, but you have to really exhaust my patience before I'm rude to anybody on the phone.
|
|
#
?
Sep 28, 2018 16:46
|
|
|
Inspector_666 posted:I've told ISP support people straight up that they need to connect me to somebody who understands what the results of a ping check are, but you have to really exhaust my patience before I'm rude to anybody on the phone. lol like those people actually want to talk to customers. or are allowed to, for that matter. I know I'm speaking to the choir here but call centers are cancer. Renegret fucked around with this message at 17:04 on Sep 28, 2018 |
|
#
?
Sep 28, 2018 16:52
|
|
|
I used to be polite when I had to call the ISP but now I'm just full on rear end in a top hat from "hello" I'm OK with lovely service, I'm not ok with that resulting in charging me for my own modem.
|
|
#
?
Sep 28, 2018 16:58
|
|
|
One time I called tech support and had to spend about 15 minutes explaining that I did not need to restart my computer because I was connected to the DSLAM but couldn't get past that to their servers so there was a disconnect somewhere in there and I was just letting them know. Of course they still for some reason have my (two buildings ago) old work phone number as my contact number, and refuse to update it to my cell. So more often than not I just don't bother calling rather than spend 5 minutes in a song and dance explaining that yes I am who I say I am and yes my internet is down.
|
|
#
?
Sep 28, 2018 17:01
|
|
|
There seems to be no way to get anything that is a fault beyond the modem linking up resolved by ISP call centre techs, so I just wait for service to come back by itself now.
|
|
#
?
Sep 28, 2018 17:05
|
|
|
My boss called IT because the department's sharepoint was down. The IT guy told him to restart his computer. I had a good laugh, everything went full circle.
|
|
#
?
Sep 28, 2018 17:07
|
|
|
Kurieg posted:So more often than not I just don't bother calling rather than spend 5 minutes in a song and dance explaining that yes I am who I say I am and yes my internet is down.
|
|
#
?
Sep 28, 2018 17:27
|
|
|
If this offer goes through and I get out of this shithole I promise I'll spill the beans on all the nasty ISP poo poo that I come across, becausesloshmonger posted:And they've won. You are more right than you realize.
|
|
#
?
Sep 28, 2018 17:38
|
|
|
Kyrosiris posted:Not just xboxes; dealing with ~*~minecraft server admins~*~ at $OLD_JOB made me hate the game so much by association that I still can't play it without getting mad.  Renegret posted:The problem with calling customer support is that 99% of the customers that call in are idiots and think they know better. So on the off chance that an actual knowledgeable person calls in, nobody's going to believe them since customer service has heard it all. Turns out my ISP many years back was given a court order to block various piracy sites and they achieve this by conducting DNS poisoning attacks against their own hardware which results in the fuckton of ARP traffic from outside my public IP's range being shat out into my local network that I was seeing when my internet would drop every few hours. Arquinsiel fucked around with this message at 18:08 on Sep 28, 2018 |
|
#
?
Sep 28, 2018 17:54
|
|
|
If you really want to make noise, don't waste your time calling your ISP's general support. Find contacts thats are listed as being administratively responsible for the ASN and send them an email.  Although you should probably have something more substantiated than a traceroute copy/paste to show them.
|
|
#
?
Sep 28, 2018 19:34
|
|
|
I'd wiresharked the gently caress out of the problem. Luckily Ireland is small so I was able to grapevine my way to the answer via friends of friends.
|
|
#
?
Sep 29, 2018 00:39
|
|
|
Kurieg posted:One time I called tech support and had to spend about 15 minutes explaining that I did not need to restart my computer because I was connected to the DSLAM but couldn't get past that to their servers so there was a disconnect somewhere in there and I was just letting them know. I swear I've nearly crushed a handset between my fingers talking to what was supposedly a NOC guy, trying to get across the understanding that the rebooting the "router" hooked up to a clearly-broken fibre cable would upset a shitload of people if I actually did it. Nevermind trying to get across the concept of "the SFP sends light through the fibre trying to see the other end. If it sees light from the far end, the Loss of Signal alarms will Go Away".
|
|
#
?
Sep 29, 2018 05:03
|
|
|
I do a lot of ISP NOC to NOC communication and lemme tell you, hands down, the worst NOC is Time Warner. They once told me to instruct a customer to climb a telephone poll to get the MAC of an outdoor AP because they claimed they had no way of looking it up based on address. I very kindly told them to go gently caress themselves.
|
|
#
?
Sep 29, 2018 20:24
|
|
|
Renegret posted:I do a lot of ISP NOC to NOC communication and lemme tell you, hands down, the worst NOC is Time Warner. They once told me to instruct a customer to climb a telephone poll to get the MAC of an outdoor AP because they claimed they had no way of looking it up based on address. The gently caress? As someone who had attempted to do that before in a previous job and failed out due to my fear of heights, how in the hell did they think it was reasonable to have a customer do that?
|
|
#
?
Sep 29, 2018 21:29
|
|
|
|
| # ? Apr 25, 2024 03:06 |
|
|
Holy poo poo that is insane
|
|
#
?
Sep 29, 2018 22:48
|
|