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Always good when providers ask for serial numbers or MAC addresses of their own equipment that they supplied you. Look it up in your internal registry, if it's not in your asset register then send me another one out that has been recorded properly. I'm pretty sure even lovely consumer broadband ISPs have the data of what device is connected to which account via the TR069 stuff they do.
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Sep 30, 2018 00:00
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Thanks Ants posted:I'm pretty sure even lovely consumer broadband ISPs have the data of what device is connected to which account via the TR069 stuff they do. Let me tell you about the time a fibre provider hosed their own scheduled splice works by giving their techs outdated splicing sheets.
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Sep 30, 2018 03:12
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Thanks Ants posted:Always good when providers ask for serial numbers or MAC addresses of their own equipment that they supplied you. Look it up in your internal registry, if it's not in your asset register then send me another one out that has been recorded properly. We have new patient tablets and EKG machines deployed out at all of our sites and the teams that manage these devices keep asking us for MAC and serials of these devices even for repeat offenders of various issues right now. The deployment teams never recorded this information, just sent the stuff out to sites and barely verified it worked.
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Sep 30, 2018 05:57
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From two days ago, but it's been a few decades since I've dealt with big core routers (Big was OC-192 at the time, so that dates me pretty well). Back then ICMP time exceeded was dumped off the line cards into the CPU queue, and exactly every other function of the router had a higher priority than generating an ICMP t-e or ICMP p-r to send back to you. Is that an important enough traffic flow that it has dedicated offload at this point, or is it just that CPU speeds have shot up faster than fiber signalling growth? WRT ISPs being poo poo, back in '99 I had to call into the local telco mid-morning because our ATM link was getting enough packet loss to worry me. After 15 minutes I just dumped the hold music to speakerphone and went about my work. Hour or so later some coworkers grabbed me to get lunch. Hour and a half later, I got back to my desk to hear "your call is very important to us". Of course, that's the same telco that realized "Hey, internet is a thing, we should get right on that" about 5 years too late, so started their own end-user focused ISP and promptly started loving with every existing ISP to make their own service look better. Their business department told my boss (the owner) to his face: "We're in your market now and we want you out of business. The tariff says we have 90 days to bring that circuit up so it will not turn on until 30 seconds before the public utilities commission starts to fine us." gently caress bell south. We got out of that business a year later.
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Sep 30, 2018 07:57
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Lol I was looking up OC line rates because I forgot the base unit and looks like someone was having a laugh on Wikipedia:
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Sep 30, 2018 08:52
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Nice.
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Sep 30, 2018 09:08
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I love Wikipedia's dry humor
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Sep 30, 2018 09:30
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Not knowing whether that’s true or not I wouldn’t question it outright since so many other things in IT are based off of nerd poo poo and inside jokes.
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Sep 30, 2018 14:45
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Bigass Moth posted:Not knowing whether that’s true or not I wouldn’t question it outright since so many other things in IT are based off of nerd poo poo and inside jokes. OC-420 - aka “Dank Line”. Gotta get that dank line installed.
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Sep 30, 2018 17:28
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Dick Nipples posted:OC-420 - aka “Dank Line”. Dank Fiber
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Sep 30, 2018 19:56
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User: laptop won't charge, I don't know why, it hasn't worked for a long time me: is there a ticket open with maintenance for your cabinet door being very difficult to close, too? User: no, why do you ask  At least they did it to the type of cord that we have hundreds of spares of.
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Oct 1, 2018 15:16
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Gods I can't describe how much the "its been like this for a while" bullshit infuriates me. If your poo poo is legit broken, it'll get fixed, and with appropriate urgency. If you say it's been hosed up for a while and there's no record of you taking a moment to contact support: gently caress you.
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Oct 1, 2018 15:24
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AlexDeGruven posted:Gods I can't describe how much the "its been like this for a while" bullshit infuriates me. Yup, it honestly makes me want to bump the priority to "Bottom of the pile" since clearly it's not affecting their ability to get work done.
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Oct 1, 2018 15:30
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Do any of you give users two power cords for laptops? We have some babies who demand two cords so they can have one at home at all times.
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Oct 1, 2018 15:34
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GreenNight posted:Do any of you give users two power cords for laptops? We have some babies who demand two cords so they can have one at home at all times. We give everybody a single cord because they have a dock in the office, so they can feel free to just leave the "spare" one at home. I think it's reasonable for users to have as many power cords as places they're expected to work from, even if just to save yourself the headache of having to grab spares every time they forget it at home.
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Oct 1, 2018 15:36
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I have two cords so one can stay at my desk, and one can stay at home or in my work bag. I’m not pulling the power adaptor out of the cable management every time I need to take my laptop somewhere, just to save the company £30.
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Oct 1, 2018 15:37
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Thanks Ants posted:I have two cords so one can stay at my desk, and one can stay at home or in my work bag. I’m not pulling the power adaptor out of the cable management every time I need to take my laptop somewhere, just to save the company £30. Yeah, our standard onboarding here is your laptop, a dock + power cable, a power cable for home, and two monitors for your desk. It's pretty nice.
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Oct 1, 2018 15:38
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I kind of like the "it's been like this FOREVER" line in tickets tbh because it's a great signal for my mental "oh okay, so you're one of *those* users" file, that way I can take a nice, deep, breath and meditate briefly before talking to them. We only "give" people one cord when we issue a system. The "give" part is because there is a cabinet in the break room here clearly here clearly labelled "cords and computer parts" that has a milk crate full of spare power cords that are free for the taking. I'm not going to actually broadcast that, though, because then the entire cabinet would get emptied by the end of the day.
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Oct 1, 2018 15:45
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Our standard is dock and laptop, one cord for dock, one cord for laptop. People keep leaving the cord at home, so they need to borrow another. HR is asking us to give everyone another cord, but my boss is balking.
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Oct 1, 2018 15:52
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AlexDeGruven posted:Gods I can't describe how much the "its been like this for a while" bullshit infuriates me.
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Oct 1, 2018 16:00
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GreenNight posted:Our standard is dock and laptop, one cord for dock, one cord for laptop. People keep leaving the cord at home, so they need to borrow another. HR is asking us to give everyone another cord, but my boss is balking. We do that, but people ALWAYS keep one when they leave, intentionally or not. Lenovo workstation laptop power adapters are like $110-140 
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Oct 1, 2018 16:04
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GreenNight posted:Do any of you give users two power cords for laptops? We have some babies who demand two cords so they can have one at home at all times. I'm a filthy developer who likes to eavesdrop on you guys, but we get two cords for our laptops as part of the standard setup. One lives on my desk and one in my also-supplied backpack. It's pretty great, honestly. According to our rock-star IT admins, the docks we have from Dell (K16A001) aren't powerful enough to actually charge the laptop (Precision 7510) while docked.
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Oct 1, 2018 16:30
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I hope you used "rock star" ironically, since I can almost guarantee that they are just using the wrong amperage adapters with the docks.
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Oct 1, 2018 16:33
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I'm not surprised since it's a lovely thunderbolt dock.
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Oct 1, 2018 16:37
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Hell, I have three. One at work, one at home, and one in my backpack for when I'm either working out of a conference room for long periods or traveling for work.
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Oct 1, 2018 17:08
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GreenNight posted:Do any of you give users two power cords for laptops? We have some babies who demand two cords so they can have one at home at all times. I have one in my bag, one in the docking and one at home? Adapters are cheap, heh.
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Oct 1, 2018 17:13
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GreenNight posted:I'm not surprised since it's a lovely thunderbolt dock. AFAIK it's this.
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Oct 1, 2018 17:45
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the ticket was actually sent in by me but the dang automated emails from ssrs just abruptly took a poo poo last week and no one can figure out why all credentials seem to be okay it's just not making it to the mail server 
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Oct 1, 2018 17:46
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The Fool posted:I hope you used "rock star" ironically, since I can almost guarantee that they are just using the wrong amperage adapters with the docks. Nah the newer USB-C or thunderbolt or whatever docks only provide I think it’s 60 watt through the cable, but even mid tier laptops come with 65watt adaptors. We give extra chargers to people if they need them because of this, aka one for travel one tied into the desk.
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Oct 1, 2018 17:47
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Arquinsiel posted:What? You mean you don't love getting tickets at quarter to home on a Friday telling you that the user's <mission critical device> hasn't worked all week and it needs to be in action by doors open Monday? There's a long list of reasons why I no longer do end-user support. Ask me why I hate developers, though.
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Oct 1, 2018 18:29
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Update: I got someone to tell me the password and made sure it was set corr correctly and now it's working dumbest solution is king yet again
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Oct 1, 2018 18:30
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Shugojin posted:Update: I got someone to tell me the password and made sure it was set corr correctly and now it's working "No, I didn't do *x* from my computer. IT knows what my password is, I bet one of them did it."
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Oct 1, 2018 18:36
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it's a virtual smtp server all it needs is credentials to be sitting there so it can forward emails to the real server
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Oct 1, 2018 18:45
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AlexDeGruven posted:Gods I can't describe how much the "its been like this for a while" bullshit infuriates me. I get this too. Except when they finally do bother to tell me about it they use a passive-aggressive email and CC my boss, their boss and the CEO.
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Oct 1, 2018 19:35
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In my company, the upper level sales people get a laptop with one dock, and one charger to travel with. Since we're switching from Dell's E-Port Replicator to the USB-C docking stations (the D6000), we're also phasing in newer laptops that can charge by USB-C. So it's only the users who have an older laptop with a newer dock (say because their old dock died) that need an extra charger. Otherwise, those with a BD fund can also buy their own extra charger.
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Oct 1, 2018 19:48
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Renegret posted:I do a lot of ISP NOC to NOC communication and lemme tell you, hands down, the worst NOC is Time Warner. They once told me to instruct a customer to climb a telephone poll to get the MAC of an outdoor AP because they claimed they had no way of looking it up based on address. I was recently asked by a Comcast technician if I knew which pole/drop/tap our building's cable was located on.... he was trying to locate it and had unhooked a few and none of them where ours. (now I understand where those random outages come from... a bumbling cable co. tech is randomly unhooking cables to find out which one goes where!) Why the hell would I have any knowledge of Comcast's infrastructure outside of our building?!
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Oct 1, 2018 20:41
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stevewm posted:I was recently asked by a Comcast technician if I knew which pole/drop/tap our building's cable was located on.... he was trying to locate it and had unhooked a few and none of them where ours. (now I understand where those random outages come from... a bumbling cable co. tech is randomly unhooking cables to find out which one goes where!) Why the hell would I have any knowledge of Comcast's infrastructure outside of our building?! Clearly you know as much as he does.
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Oct 1, 2018 23:46
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Bob Morales posted:We do that, but people ALWAYS keep one when they leave, intentionally or not. Of an office of ~160ish users, though, only ~40 are Lenovo laptop users. We have HP Elitebooks we use for some locations that don't leave the office, and only use the docking stations for charging.
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Oct 2, 2018 05:46
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AlexDeGruven posted:There's a long list of reasons why I no longer do end-user support.
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Oct 2, 2018 07:32
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Game chat, I actually have a teammate who is connecting to a German based server from France. Ping in that particular game spikes to 600ms, constantly, with frame drops too. Any other online game? Absolutely perfect. I'm not surprised he's a little suspicious that something is up.
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Oct 2, 2018 11:54
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