|
Bob Morales posted:It's my last day, it's my last day Should have brought in donuts. Dozens and dozens of donuts.
|
#
?
Oct 12, 2018 17:29
|
|
|
|
| # ? Apr 23, 2024 15:26 |
|
|
How many hours does it take Cisco TAC to start a stopped process? Four and a half
|
|
#
?
Oct 12, 2018 17:31
|
|
|
Actuarial Fables posted:How many hours does it take Cisco TAC to start a stopped process? How many times did they ask "So whats the issue you are facing?"
|
|
#
?
Oct 12, 2018 18:11
|
|
|
Thanatosian posted:Should have brought in donuts.
|
|
#
?
Oct 12, 2018 19:01
|
|
|
poo poo pissing me off: Our stupid rear end Zendesk system that Re-Opens a ticket when someone replies with "Thanks" or "Thank you"
|
|
#
?
Oct 12, 2018 19:05
|
|
|
Super Slash posted:I have fond memories of my last place which commissioned a development company to build an ERP from the ground up where it was a constant; The client asked the partner to tell us to do it for free. We told the partner that they will need to speak with commercial services about that. last day, and rolling off the project - thank gently caress!
|
|
#
?
Oct 12, 2018 19:08
|
|
|
RoboBoogie posted:The client asked the partner to tell us to do it for free. We told the partner that they will need to speak with commercial services about that. lol "Just tell the vendor to do it for free!" that always works
|
|
#
?
Oct 12, 2018 19:19
|
|
|
RoboBoogie posted:The client asked the partner to tell us to do it for free. We told the partner that they will need to speak with commercial services about that. Our old GM would love to give away work for free, "just to get it done" but we were left with a ton of clients that expected all kinds of professional services for free. The new GM, starting end of 2017, but an end to that. For the remaining commitments he started sending the clients and invoice for the PS time, but with a credit at the bottom to zero out the invoice so they'd see it had a cost, and he's been weaning them off. It's helped tremendously, since I get so many fewer non-billable hours. Bob Morales posted:It's my last day, it's my last day Congrats!  you are a thread superstar.
|
|
#
?
Oct 12, 2018 19:32
|
|
|
Aunt Beth posted:And some non-diet Pepsi and Mountain Dew to wash it all down. We've been slamming mini cans, then full size cans of Coke every other day for the last 3 weeks in our office after watching this LA Beast Video https://www.youtube.com/watch?v=hswjU1UPvws
|
|
#
?
Oct 12, 2018 20:02
|
|
|
Jerk McJerkface posted:It's helped tremendously, since I get so many fewer non-billable hours. What does this mean? As in YOU weren't paid for time you spent on this poo poo?
|
|
#
?
Oct 12, 2018 21:08
|
|
|
Janitor Prime posted:What does this mean? As in YOU weren't paid for time you spent on this poo poo? As in the work he did wasn't directly attributable to profit the company made. Billable time means the hours he worked were directly paid for by a client he was doing the work on behalf of. Non-billable is the admin poo poo and general upkeep around the office that 'costs us money'. Lots of non-billable is a good justification for being shitcanned, in the mind of $crappyBoss.
|
|
#
?
Oct 12, 2018 21:20
|
|
|
Methylethylaldehyde posted:As in the work he did wasn't directly attributable to profit the company made. Billable time means the hours he worked were directly paid for by a client he was doing the work on behalf of. Non-billable is the admin poo poo and general upkeep around the office that 'costs us money'. Lots of non-billable is a good justification for being shitcanned, in the mind of $crappyBoss. So when I work for a client on something the GM is giving them for free, I can't put in billable time, we have a non-billable section for each client. At the time, we did not have a third option for billable work being given away in our time system. If you ran a report on my time, it said something like: Last month: 160 total hours 20 billable hours 100 non-billable hours 20 hours training 20 hours pto The non-billable hours were usually work that is normally billable, but because the manager gave it away, I had to put it in as non-billable. My boss, and his boss know that I'm doing ok, but if you were in the central office wondering why a senior sys-eng is only billing 20 hours a month, someone that doesn't know me or the manager habit would assume I'm slacking. The new manager of our branch has it all put in as billable time, and then credits the invoice so they client doesn't have to pay, and then the PM has to answer for why his clients who have X billable hours only bring in Y revenue, so the account manager is on the hotseat for it (as he should be). However, for the most part he put an end to that, told all our clients that we aren't a non-profit, and if they want professional services, they have to pay. Of course they chaffed, but I have a huge pipeline of plenty of actual paid work, so I'm 100% busy, which the new manager and the clients bicker over what is covered/not covered by support. He'd rather lose some hours from customers that don't want to pay than lose time I could spend on higher paying, more financially liquid clients. All in all, I'm busier with more work that pays better, so when higher ups see our office bring in more revenue and I'm at 95% billable hours, the rising tide floats my boat.
|
|
#
?
Oct 12, 2018 21:43
|
|
|
Thank you both, I've never had to work in an environment that keeps track of time like that
|
|
#
?
Oct 12, 2018 21:46
|
|
|
Boss at 4pm pinging the team: Hey there's a massive bug with credit cards in production, is anyone still around to take a look? Me (and everyone else on said team): 
|
|
#
?
Oct 12, 2018 21:48
|
|
|
Janitor Prime posted:Thank you both, I've never had to work in an environment that keeps track of time like that Just to clarify, my company is REALLY chill about time. It's never ever been an issue, so I don't feel like I'm under the gun. But it's nice to know that when it's time to ask for more money, I can point to my yearly report and specifically say "look, my past year has been almost 99% billable. I wager I'm billed out to clients atleast at $200, so even at 50% billable time I bring in $200k, it's good to know that by rough math I'm in the black.
|
|
#
?
Oct 12, 2018 21:53
|
|
|
BaronVonVaderham posted:Boss at 4pm pinging the team: Hey there's a massive bug with credit cards in production, is anyone still around to take a look? Do you work together? Because I’m pretty sure that happened where I’m at as well. Doesn’t help when verifone cuts their staff in half.
|
|
#
?
Oct 12, 2018 23:40
|
|
|
BaronVonVaderham posted:Boss at 4pm pinging the team: Hey there's a massive bug with credit cards in production, is anyone still around to take a look? Do your job.
|
|
#
?
Oct 13, 2018 02:27
|
|
|
Virigoth posted:Do your job. Turns out it wasn't our problem, services team broke the finance service security groups or something dumb. We did find a related bug that wasn't breaking things yet and fixed that though.
|
|
#
?
Oct 13, 2018 02:40
|
|
|
Virigoth posted:Do your job. If the bug has "suddenly" appeared at a time that's nowhere near your team's commits, and you know it's not functionality run by your team's code, you're just getting dragged into the orbit of someone else's problem.
|
|
#
?
Oct 13, 2018 03:25
|
|
|
Jerk McJerkface posted:
Ouch - hopefully the low billing utilization didnt kill your bonus
|
|
#
?
Oct 13, 2018 07:20
|
|
|
Neddy Seagoon posted:If the bug has "suddenly" appeared at a time that's nowhere near your team's commits, and you know it's not functionality run by your team's code, you're just getting dragged into the orbit of someone else's problem. Pretty much this. It turned out the financing service (that another team owns) was suddenly hosed. We hadn't touched any checkout code since deployment Wednesday and everything was working fine right up until that message came in, so we knew it was highly unlikely we were causing it.
|
|
#
?
Oct 13, 2018 17:26
|
|
|
Bob Morales posted:We've been slamming mini cans, then full size cans of Coke every other day for the last 3 weeks in our office after watching this LA Beast Video That's furious pete, they do similar things but are different people. I think he's slightly more tolerable (and less desperate) than LA Beast. PBS fucked around with this message at 03:12 on Oct 14, 2018 |
|
#
?
Oct 14, 2018 03:09
|
|
|
PBS posted:That's furious pete, they do similar things but are different people. I think he's slightly more tolerable (and less desperate) than LA Beast. On the other hand, LA Beast's sugar-free gummy bears vid is loving hilarious.
|
|
#
?
Oct 14, 2018 04:01
|
|
|
I thought LA Beast had to move back home and wa getting therapy for his obvious desire for self destruction
|
|
#
?
Oct 14, 2018 04:08
|
|
|
dragonshardz posted:On the other hand, LA Beast's sugar-free gummy bears vid is loving hilarious. My favorite is the warhead one where he keeps eating even though he has to keep spitting out blood due to having destroyed his tongue with all the sour and candy shards.
|
|
#
?
Oct 14, 2018 21:04
|
|
|
Virigoth posted:Do your job. would that be the job of not confusing the matter by staying the cluck away from things? 
|
|
#
?
Oct 15, 2018 12:25
|
|
|
Johnny Aztec posted:I thought LA Beast had to move back home and wa getting therapy for his obvious desire for self destruction HAVE A GOOD DAY! Also congrats, Bob. Long time coming.
|
|
#
?
Oct 15, 2018 17:29
|
|
|
Johnny Aztec posted:I thought LA Beast had to move back home and wa getting therapy for his obvious desire for self destruction All I can think of when watching his videos is "there is a line between tough and stupid, as they say in hockey, and this guy can't even see it in the rear view mirror."
|
|
#
?
Oct 15, 2018 18:48
|
|
|
Johnny Aztec posted:I thought LA Beast had to move back home and wa getting therapy for his obvious desire for self destruction Sounds about right. He started his channel at home, was somewhere else for a while (his own place I guess), and you can see his newer videos are back in his garage at home.
|
|
#
?
Oct 16, 2018 03:49
|
|
|
Office 365 changed the UI and I HATE IT HATE IT HATE IT HATE IT (ok i'm over it)
|
|
#
?
Oct 16, 2018 20:12
|
|
|
tactlessbastard posted:Office 365 changed the UI and I HATE IT HATE IT HATE IT HATE IT Not changed for me.
|
|
#
?
Oct 16, 2018 20:37
|
|
|
Office 365 will always suck rear end regardless of how good or bad the UI is.
|
|
#
?
Oct 16, 2018 21:25
|
|
|
Counterpoint Office 365 is Ok, and the UI change is fine.
|
|
#
?
Oct 16, 2018 21:36
|
|
|
Office 365 is bad, G Suite is bad, doing email yourself is worse. Hail Satan.
|
|
#
?
Oct 16, 2018 21:44
|
|
|
The most egregious thing is changing folder icons to white. White, dammit!
|
|
#
?
Oct 16, 2018 21:48
|
|
|
Finally caught up on this thread from 2016. I've moved up the food chain into an enterprise channel style MSP. For those of you in the Canada, there's kind of a big deal happening tomorrow vis a vis marijuana. The government has reporting regulations for sellers. They have approved SKU lists for regions doing the Liquor Control Board style of supply management. Go live date is tomorrow, and our client doesn't actually have that information. Because it isn't "ready" yet.
|
|
#
?
Oct 16, 2018 22:03
|
|
|
Scaramouche posted:Finally caught up on this thread from 2016. I've moved up the food chain into an enterprise channel style MSP. For those of you in the Canada, there's kind of a big deal happening tomorrow vis a vis marijuana. The government has reporting regulations for sellers. They have approved SKU lists for regions doing the Liquor Control Board style of supply management. Go live date is tomorrow, and our client doesn't actually have that information. Because it isn't "ready" yet. Welcome, time traveler!
|
|
#
?
Oct 16, 2018 23:24
|
|
|
One day the office 365 outlook search will actually work and return the results I want. Today is not that day. Also today I learned that the second of November != second week of November and it turns out I scheduled two major migrations with different clients on the same day. Maybe I can do both at once Cyrano de Bergerac style. Although both require me onsite and the sites are 300 miles from each other. Whoops! Sorry boss here have that to sort out!
|
|
#
?
Oct 16, 2018 23:58
|
|
|
Thanks Ants posted:Office 365 is bad, G Suite is bad, doing email yourself is worse. Hail Satan. This is why I send all of my data via RFC 2549
|
|
#
?
Oct 17, 2018 00:00
|
|
|
|
| # ? Apr 23, 2024 15:26 |
|
|
Jerk McJerkface posted:One day the office 365 outlook search will actually work and return the results I want. Today is not that day. boss: We can cut you in half and you can be at both sites, it will just take you twice as long! jerkface: ... I'm not sure that's how that works boss: I can't hear what you said over the sound of my bone saw. Why are you running away?! That could probably be a conversation I would have with the owner of my company. I heard a  story the other day, the owner basically told our architect that he would be extremely happy if our architect was permanently in a wheelchair because he would get so much work done; the owner said he'd make sure to have a diet coke and cigarette dispenser attached....I know what he wanted to convey, but man, he's a smart guy, can't he think of a better way to say "Hey you're loving awesome, I wish I could squeeze more blood from the rock that is you" MF_James fucked around with this message at 00:04 on Oct 17, 2018 |
|
#
?
Oct 17, 2018 00:01
|
|