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ChubbyThePhat posted:The part that is confusing me is he thought up the monstrous solution that will cost money and time and break in 3 seconds, then proceeds to mention DHCP snooping which sounds like what he wanted all along????? I should find his ticket about "Improving our VPN for Linux Users". It really was his magnum opus. It was at least 500 words long.
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Nov 29, 2018 21:54
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Is your colleague Tom Collins?
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Nov 29, 2018 22:01
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suuma posted:I'm the lead ticket closer within our department by a significant amount (like, 40%) and my boss wants to make me some sort of supervisor, 'cause he doesn't have time to do it anymore (he deals with a lot of customer implementation type stuff, we're a small software shop/vendor). I guess that's exciting? I just wonder who's going to take all the calls I normally do, now..
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Nov 29, 2018 22:02
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Anyone heard of software that automagically changes backgrounds on Windows machines with info such as IP, PC name, etc?
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Nov 29, 2018 22:38
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https://docs.microsoft.com/en-us/sysinternals/downloads/bginfo
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Nov 29, 2018 22:40
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Da man!
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Nov 29, 2018 22:41
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suuma posted:Yeah you right Speaking from experience, definitely. Would you get to hire your replacement?
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Nov 30, 2018 00:59
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DigitalMocking posted:A ticket came in from my favorite Engineer: This is a thing that exists? Oh my god, I wish we would have had that when I did support in uni for 500+ students. What we did whenever a random idiot plugged in his router backwards was have DEFCON 1 EVENT until the lead sysadmin could pin down what outlet it was coming from, then the rest of us would suspend the outlet and pay the resident a visit and a stern lecture.
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Nov 30, 2018 10:31
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I assume there’s an equivalent for IPv6 RAs but I haven’t checked.
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Nov 30, 2018 11:05
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PBS posted:Trying to push them to do snooping?
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Nov 30, 2018 11:15
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Thanks Ants posted:I assume there’s an equivalent for IPv6 RAs but I haven’t checked. It's called RA Guard, but you can also do it by blocking router-adverts via ingress ACL on untrusted ports for switches that don't have a dedicated knob for it. The antispoofing part of DHCP snooping is harder for IPv6 because interfaces have several addresses unlike with IPv4. SamDabbers fucked around with this message at 13:26 on Nov 30, 2018 |
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Nov 30, 2018 13:23
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I am trying to teach my helpdesk guy it's ok to say "this is broke and I changed X recently so what have I done, help me fix it" (He has quite a lot of pride that his changes or proposed fixes never go wrong and couldn't possibly break things so it's a work in progress) yesterday's effort - the dude from next door calls me to say his Pc has lost network connection Conveniently the patch panel is on the wall above our desks of all places, so I look up and notice that whilst I've been off site all week someone has taken it upon themselves to repatch the cabinet neatly with the right colours - great stuff, but I am sure you all know where this is going. Obviously, identifying a teaching moment and definitely not being so lazy that I can't even be bothered to stand up and sort out patching, I tell the helpdesk guy when he came back. The way his mind works is - it couldn't possibly be his patching, so instead of even looking into the cabinet, he goes to the office next door to see whats going on. He rings me up to say it must be the PC, so I said well you are only next door you could bring it here and patch it direct to the switch to prove it if you want... When he brought it back, he still insisted it must be the PC so I said - you are telling me that you changed the patching yesterday and the PC coincidently broke the same day? Rather than say 'yeah you have a point there' he started saying "well no, I did the patching on Tuesday and he only reported it today therefore... etc etc" So I let him get on with it and obviously it was the patch. I said to him afterwards you will find faults do happen when you change stuff so retracing your steps isn't a bad way to fix things and it will help you get poo poo done quickly - don't feel bad about it, it gives you a headstart.
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Nov 30, 2018 13:47
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 in progress, with giant pay bump and actual 9-5 flex hours (instead of 7-8 like I've been doing). I have never met as bad a company as my current one I'm exiting. Here's to finding out how wrong I am on the next one! 
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Nov 30, 2018 14:00
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Owned my first database today. Feels good.
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Dec 1, 2018 02:03
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Arquinsiel posted:Owned my first database today. Feels good. What'd you do, drop all the tables?
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Dec 1, 2018 05:04
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PBS posted:What'd you do, drop all the tables? rm -rf the wrong folder and it nuked the flat files hosting your critical production facing dbase3 database?
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Dec 1, 2018 11:12
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Broke out of a segregated IoT network and realised that they had misconfigured it so that it would accept arbitrary logins. Wasn't a particularly important database, but was still nice to be able to show them I was logged is as admin.
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Dec 1, 2018 13:29
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DigitalMocking posted:oh no, he doesn't want to do the work. ... or enable DHCP snooping on your switches with alarms? e:f;b
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Dec 1, 2018 15:10
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The Spectrum is a hell of a drug.
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Dec 1, 2018 15:20
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PBS posted:What'd you do, drop all the tables? Run a preliminary test batch to make sure you were only deleting the records you wanted to not realizing you were in auto-commit mode?
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Dec 2, 2018 06:06
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Uninstalled Access?
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Dec 2, 2018 07:13
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TITTIEKISSER69 posted:Uninstalled Excel?
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Dec 2, 2018 10:38
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 These are from three different people. Also shoutout to the sales manager who was completely unable to comprehend the concept of a phone number not belonging to the customer, to us, or being a valid number in the first place. I don't care if it's just "missing a digit" in the system, that's not how it works you loving moron.
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Dec 3, 2018 12:25
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Is autocorrect turning Yealink into Yelling? It's always great when people just make an assumption on their phone number ranges, and go off and have a load of business cards printed up with a number on that they don't own, but might be the next one along from a number they do own. "Can't you just buy that number?". No, doesn't work like that.
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Dec 3, 2018 13:03
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Thanks Ants posted:Is autocorrect turning Yealink into Yelling? I'd imagine so? After some of the calls I've gotten though, I can imagine these people could very well think it's actually Yelling. For more telephone number fuckery, we get quite a lot of people asking if they can mask their caller ID to some arbitrary number they don't own. Friend, that is literally fraud, and whining at me isn't going to change that.
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Dec 3, 2018 13:09
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That used to be a standard feature of the Irish phone network back in the day. No idea if it's still doable, but it was a staple of stupid prank calls when I was a teen.
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Dec 3, 2018 14:05
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When I was a kid (before mobiles) I found a freephone number that would route to some area code in the US, so you could dial the first part and hit 4 random numbers. At most used it for novelty and prank voicemail messages, but I do wonder now what it was for and where I was talking to. Transatlantic calls were not cheap back then.
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Dec 3, 2018 15:31
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notwithoutmyanus posted:
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Dec 3, 2018 17:30
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quote:We have a Conf. Room IP phone that is down and we need to determine of the new Firmware Push to it will resolve the situation or if we need to purchase - ship another Polycom IP7000 Soundstation phone to the office. gently caress people that use Random Capitalization in their messages. I really want to reply "no, it is Not greatly Appreciated"
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Dec 3, 2018 20:32
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Kaethela posted:gently caress people that use Random Capitalization in their messages. I really want to reply "no, it is Not greatly Appreciated" "This is a new message for me - I am not sure if this is a VIRUS so am not opening it. Can you confirm please?" "I didn't reply at all. Will BLOCK the sender now. Thank you - as it looked suspect.'" That was an in-ticket conversation between the user and someone else. I then assigned myself the ticket, close it with the note "No action needed", and then the user replies with the following which reopens the ticket: "HANDLED - no need for a call"
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Dec 3, 2018 20:50
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A few jobs ago, some nice old man kept reopening a ticket by responding to the closure notification email with "thank you". He must've reopened it 7 or 8 times. We reworded our close email shortly after that.
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Dec 3, 2018 21:55
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This is why the option to close without sending an email is vital
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Dec 3, 2018 21:59
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TITTIEKISSER69 posted:"This is a new message for me - I am not sure if this is a VIRUS so am not opening it. Can you confirm please?" I wish our ticketing system generated a 'Your case has been closed, if everything is good please do not reply. If you wish to offer your gratitude, click this thumbs-up icon.' message when a case was closed. Half my tickets get re-opened with with a 'Thank you." drat polite coworkers.
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Dec 3, 2018 21:59
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Boys who love boys
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Kaethela posted:I'd imagine so? After some of the calls I've gotten though, I can imagine these people could very well think it's actually Yelling. Then how do all these cockmongers selling extended car warranties and having exciting news about my credit card manage to always have the same first three digits as my number which is from a very small and obscure town?
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Dec 3, 2018 22:02
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tactlessbastard posted:Then how do all these cockmongers selling extended car warranties and having exciting news about my credit card manage to always have the same first three digits as my number which is from a very small and obscure town? It's actually insanely easy to spoof caller ID, but that doesn't mean I'm going to do it for my customers. On more than one occasion I've had calls come into my mobile from my own number. I should've answered it, that had some potential.
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Dec 3, 2018 22:05
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There are above-board services (well, legally speaking at least) that will route your call through a number that's local to whoever you're calling. Our sales dept uses one.
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Dec 3, 2018 22:08
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monsterzero posted:I wish our ticketing system generated a 'Your case has been closed, if everything is good please do not reply. If you wish to offer your gratitude, click this thumbs-up icon.' message when a case was closed. Half my tickets get re-opened with with a 'Thank you." drat polite coworkers. I hope to be an end user one day so i can reply with the Canadian "Thanks" then "sorry" for every ticket (there will be a ticket every PW change)
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Dec 3, 2018 22:59
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Kaethela posted:It's actually insanely easy to spoof caller ID, but that doesn't mean I'm going to do it for my customers. On more than one occasion I've had calls come into my mobile from my own number. I should've answered it, that had some potential. Some spammer must have used my number for a series of calls. Got three random callbacks saying I just called them last week. Same area code and first 3 prefix as my own number.
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Dec 3, 2018 23:16
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Kaethela posted:gently caress people that use Random Capitalization in their messages. I really want to reply "no, it is Not greatly Appreciated" My favorite part is that they even seem to be unsure of whether it’s appreciated or not.
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Dec 3, 2018 23:39
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PirateDentist posted:Some spammer must have used my number for a series of calls. Got three random callbacks saying I just called them last week. Same area code and first 3 prefix as my own number. They just rotate through blocks of numbers for who to call and what number it comes from, the jerks. For the latter, they try to make the Area Code and Prefix match the number they're calling.
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Dec 3, 2018 23:40
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