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 UniFi access points
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Dec 3, 2018 23:48
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Thom and the Heads posted:A few jobs ago, some nice old man kept reopening a ticket by responding to the closure notification email with "thank you". He must've reopened it 7 or 8 times. We reworded our close email shortly after that. Just had a guy do that a few weeks ago, until I emailed him and bluntly told him to stop (and why). He got the message after that. His title is "Vice Chairman"
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Dec 4, 2018 00:01
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"Hi! Eric needs the same file access as Tara, and I was hoping to get an idea of the access Tony has as well, so we can copy it over to Lance for the duration of the project I'd like this done by end of day. Thanks!" There's 4 Erics, 6 Taras, 2 Tonys, and no Lances in my Active Directory. I don't know what 'the project' is. The requester pulled the classic "Send ticket, throw computer and phone out the window" move, because she isn't responding to emails or calls. Guess Eric and Lance aren't getting poo poo today!
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Dec 4, 2018 00:34
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monsterzero posted:I wish our ticketing system generated a 'Your case has been closed, if everything is good please do not reply. If you wish to offer your gratitude, click this thumbs-up icon.' message when a case was closed. Half my tickets get re-opened with with a 'Thank you." drat polite coworkers.
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Dec 4, 2018 01:44
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It's bad design, and the fact that so many people are complaining about it shows that. I appreciate that the intent is to allow users an easy way to update the ticket, but users are going to keep inadvertently reopening these tickets because that's the consequence of the natural response to it.
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Dec 4, 2018 03:15
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Antioch posted:"Hi! From experience: Lance was just fired and the requester just quit without notice. Tara has been doing Mike in AP's job and used to work p/t in HR, so Eric is going to get a lot of inappropriate access. guppy posted:It's bad design, and the fact that so many people are complaining about it shows that. I appreciate that the intent is to allow users an easy way to update the ticket, but users are going to keep inadvertently reopening these tickets because that's the consequence of the natural response to it. Yep. And I'm grateful every day I don't have a job with supervisors who judge solely by metrics generated by broken systems.
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Dec 4, 2018 03:25
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Boys who love boys
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And I quote: "Hi AA, it's been months since we reported the phone in *area*" Well let me stop you right there! As you well know, a voicemail does not constitute reporting a fault, whilst we are here, let me show you the 3 emails I sent you and the rest of the senior management explaining that we were cutting out the 200 unused phone extensions and you should let me know if you wish to retain any but none of you responded. However, I'm in a good mood, given that I am aware I caused this disruption, I will fix it, have a good day!
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Dec 4, 2018 13:41
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A colleague had a ticket come in:quote:Needs to know if the voicemail box if full. The DID is [redacted]. If it is she is needing more space. Check the number in question, they have a grand total of 6 messages. After about 10 minutes of back and forth on the phone we discover that this was the main line number and not the one they were concerned about in the first place. I'm still not entirely convinced we're looking at the right number this time either. Also no, user, you can't have more mailbox space. Clear out some of the old ones if it's full up, you don't need to hoard messages from several years ago. You can even download the sound files if you want to, but none of this is our problem.
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Dec 4, 2018 13:57
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So, I was voluntold to take some training to get certified as an Alarm Technician so we can continue to install video surveillance systems without the state jumping all over us, and I've never seen a slide in a presentation that more accurately represents "A Ticket Came In" before.
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Dec 4, 2018 15:20
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Wow, that must be very good training material
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Dec 4, 2018 16:14
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Well fine I'm going to take my alarm and go home then.
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Dec 4, 2018 16:21
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Che Delilas posted:Well fine I'm going to take my alarm and go home then. (alarm goes off)
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Dec 4, 2018 16:25
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SEKCobra posted:Wow, that must be very good training material  I've got to spend 22 hours in this online training course in order to get a completion, and the material is good for maybe 8 hours. You've got to interact with the course at least once every 15 minutes, else it stops counting your time. It doesn't give you any indication that it's stopped counting your time, however. If you close the browser window without clicking the "exit" button in the course, you'll lose time. If you refresh the browser window, you'll lose time. So much fun.
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Dec 4, 2018 17:17
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Can you expense a mouse jiggler to keep it going overnight?
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Dec 4, 2018 17:25
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Guy Axlerod posted:Can you expense a mouse jiggler to keep it going overnight? Helpdesk staff generally don't like being called that.
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Dec 4, 2018 17:28
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Guy Axlerod posted:Can you expense a mouse jiggler to keep it going overnight? Requires clicking on buttons, not just mouse activity. And the buttons move around.
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Dec 4, 2018 17:36
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"You're asking me to call the help desk? Don't you know who I am???" No, actually. No I don't. I would if you called the help desk and opened a ticket though.
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Dec 4, 2018 17:36
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I'm probably going to get into trouble for that one tbh, but I don't really care. Escalation paths exist for a reason and I'm not going to bypass that because someone I don't know on a bridge call for the deployment of a completely different application is reporting an issue that hasn't been reported in the traditional way. e: and as an aside, I don't care if the god drat CEO has a service outage, he should have to call customer service just like everyone else. If he doesn't like the service that he gets going through the same channels as our customers, then maybe he should do something about that and stop cutting and outsourcing staff. Renegret fucked around with this message at 17:47 on Dec 4, 2018 |
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Dec 4, 2018 17:41
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n0tqu1tesane posted:Requires clicking on buttons, not just mouse activity. And the buttons move around. I had osha training exactly like that. lovely as hell
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Dec 4, 2018 18:05
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Renegret posted:I'm probably going to get into trouble for that one tbh, but I don't really care. Then hang up.
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Dec 5, 2018 02:26
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n0tqu1tesane posted:Requires clicking on buttons, not just mouse activity. And the buttons move around. Those monsters
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Dec 5, 2018 03:27
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Renegret posted:
nah I pretty shamelessly give preferential treatment to AVPs and up because a) they have more important things to do with their time than wait on hold with the helpdesk and b) it means I build a relationship and positive facetime. It's precisely because of that personalized and preferential treatment that my department is getting additional oversight and permission to actually administer our domain. That will cut down the time it takes to process newhires from 3 weeks down to 1, and eliminate delays on ~30% of our ticket count where it takes 5 to 10 days to add someone to a drat security group. Also it means I can get internal promotions and title bumps easier, my company gets a better contracting rate at the next renegotiation period, and the CEO gets to do the work he needs to do. Standing on some moral high ground doesn't do anyone any favours.
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Dec 5, 2018 04:45
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Cat Army 
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n0tqu1tesane posted:Requires clicking on buttons, not just mouse activity. And the buttons move around. So they judge how much training you're getting by the time you spend in it, not your actual absorption of any of the material? Sounds like the perfect training for corporate work. I feel like I'd go out of my way to complete the course over the longest time period possible, guaranteeing I learned nothing. Say, 15 minutes a week.
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Dec 5, 2018 05:05
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PirateDentist posted:Some spammer must have used my number for a series of calls. Got three random callbacks saying I just called them last week. Same area code and first 3 prefix as my own number. It's called neighbor spoofing and answering one of those calls confirms to the spammer than your number is valid and then they'll start using it to spam other people. I got a few calls from people asking why I called them, did some research, and now never answer my phone.
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Dec 5, 2018 13:20
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Sirotan posted:It's called neighbor spoofing and answering one of those calls confirms to the spammer than your number is valid and then they'll start using it to spam other people. I got a few calls from people asking why I called them, did some research, and now never answer my phone. I answered one of these "neighbor" calls and it was actually a person asking me why I called them, so I ended up explaining neighbor spoofing to them. Now I don't answer my phone either!
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Dec 5, 2018 13:28
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The Iron Rose posted:nah I pretty shamelessly give preferential treatment to AVPs and up because a) they have more important things to do with their time than wait on hold with the helpdesk and b) it means I build a relationship and positive facetime. It's precisely because of that personalized and preferential treatment that my department is getting additional oversight and permission to actually administer our domain. That will cut down the time it takes to process newhires from 3 weeks down to 1, and eliminate delays on ~30% of our ticket count where it takes 5 to 10 days to add someone to a drat security group. If it's not immediately obvious, I'm also horribly jaded and burnt out beyond repair short of getting a new job. About 75% of that is my management's fault. If I go above and beyond and help an executive, am I going to be recognized? Of course not, that executive will thank my VP and will never learn my name. If I'm lucky, my VP will forward the thanks to my manager but rarely does it ever reach me. And the majority of promotions here are based off of rear end kissing and not actual performance, which is something I'm very bad at. We have an executive culture here where people are numbers that are meant to be minimized and there hasn't been a single opportunity for advancement in over a year, since I was passed up for a bigger rear end kisser. I know I need to find a new job, I've sent out hundreds of applications, but my wife is due in 7 weeks and at this point I'm not going to give up all of my banked PTO and FMLA eligibility, so I'll start searching again in a few months once my life settles down again. At this point I'm checked out and my plan is to go along doing the bare minimum. The sick part is, I get more recognition now than I did before because I'm working so much faster since I skip out on certain steps.
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Dec 5, 2018 14:02
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Renegret posted:The sick part is, I get more recognition now than I did before because I'm working so much faster since I skip out on certain steps. 
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Dec 5, 2018 14:18
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n0tqu1tesane posted:Requires clicking on buttons, not just mouse activity. And the buttons move around.
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Dec 5, 2018 14:55
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Sirotan posted:It's called neighbor spoofing and answering one of those calls confirms to the spammer than your number is valid and then they'll start using it to spam other people. I got a few calls from people asking why I called them, did some research, and now never answer my phone. If a number that calls me isn't in my contacts, I don't answer.
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Dec 5, 2018 16:24
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DigitalMocking posted:If a number that calls me isn't in my contacts, I don't answer.  If it's important, they'll leave a voice mail. If they don't, oh well.
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Dec 5, 2018 16:28
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lovely ISPs sure become a lot more responsive to tickets when you let them know the inmates are threatening to riot and the sheriff would hold them responsible.
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Dec 5, 2018 16:30
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Proteus Jones posted:
This is my wife's opinion, but she's left her voicemail box full for months so 
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Dec 5, 2018 16:55
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Nth Doctor posted:This is my wife's opinion, but she's left her voicemail box full for months so She's winning.
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Dec 5, 2018 16:58
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I told our Microsoft license reseller they need to fix their caller ID or I'll never ever pick them up when they call.
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Dec 5, 2018 17:04
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Renegret posted:If it's not immediately obvious, I'm also horribly jaded and burnt out beyond repair short of getting a new job. About 75% of that is my management's fault. If I go above and beyond and help an executive, am I going to be recognized? Of course not, that executive will thank my VP and will never learn my name. If I'm lucky, my VP will forward the thanks to my manager but rarely does it ever reach me. Just remember its about 150 resume sent per 1 interveiw in todays market, so don't get too discouraged in your search.
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Dec 5, 2018 17:05
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Inspector_666 posted:She's winning. not empty quoting at all.
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Dec 5, 2018 17:05
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A ticket came in.quote:Tricky links below? It appeared to come from a legit Citrix email so I asked the sender to let me take a look at the email header info. Then my boss intervened and said it is clearly a phishing scam and that the user must permanently delete the email at once. Well it's not a phishing scam. It's just a terrible email. e: and as punishment for pointing out the fact that he was wrong I am now being told to investigate "how they could have their company email to sign up with ShareFile" double edit: case closed 
GnarlyCharlie4u fucked around with this message at 17:14 on Dec 5, 2018 |
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Dec 5, 2018 17:09
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GnarlyCharlie4u posted:A ticket came in. The font used didn't render well either, in some browsers it looks like terribly broken English. I spent my morning yesterday investigating that 
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Dec 5, 2018 17:12
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GnarlyCharlie4u posted:A ticket came in. Oh hey thanks, we just got a ticket for this from a client as well, of course
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Dec 5, 2018 17:14
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MF_James posted:Oh hey thanks, we just got a ticket for this from a client as well, of course gently caress the number of times I've asked for the email to be sent only to have it forwarded a dozen times... gently caress the number of times I've had to teach the same person how to attach an email.... gently caress the same people who do it every goddamn time and why the gently caress are they the only ones who get and report phishing attempts?
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Dec 5, 2018 17:16
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