|
AnonymousNarcotics posted:Ugh. We were CC'd on an infinite loop between two other support desks. Anyone wanna take a guess how many tickets were generated? uh... infinite?
|
#
?
Jan 10, 2019 04:45
|
|
|
|
| # ? Apr 25, 2024 01:33 |
|
|
DigitalMocking posted:I am so loving triggered right now. It's not the DNS, or if it is, it's Paul's fault.
|
|
#
?
Jan 10, 2019 04:50
|
|
|
GnarlyCharlie4u posted:Why the customer has to be the one to set up a conference call between all the different branches of the vendor, I have no loving clue. telcos.txt
|
|
#
?
Jan 10, 2019 11:43
|
|
|
AnonymousNarcotics posted:Ugh. We were CC'd on an infinite loop between two other support desks. Anyone wanna take a guess how many tickets were generated?
|
|
#
?
Jan 10, 2019 13:05
|
|
|
 URGENT: please unblock <unsecure filesharing site> so we can send a file to our clients. Sorry, no. It's blocked because any files that you send are not encrypted, and any that you receive are potential vectors for malware, etc., etc. Give us the file and we can send it for you, as per our identical response to the 50+ job tickets you've raised about this previously. Unacceptable. We can't give you access because it's confidential. NOW BUSINESS CRITICAL PLEASE ADVISE Since it's confidential information, please see above. Ticket closed.It's amazing how quickly people will throw out any semblance of data security the moment it presents them with the slightest inconvenience.
|
|
#
?
Jan 10, 2019 14:17
|
|
|
At least you offered a solution to them. I work in healthcare, so while there's great resources for sending confidential patient data around, there's nothing for sending any other kind of large data. We finally have OneDrive but it's still not the best, plus I get to explain to non-tech people how to upload their giant video files and then share them with me.
|
|
#
?
Jan 10, 2019 14:52
|
|
|
GnarlyCharlie4u posted:admin / admin I promise it was the first thing I tried. I did have to ride the vendor. It took them 2 techs and literally my entire day to get somebody there to fix it. I didn't have anything else to do with that time; nbd vendor bro. One day my dream of phones not being our problem will be realized.
|
|
#
?
Jan 10, 2019 15:57
|
|
|
ChubbyThePhat posted:I promise it was the first thing I tried. What much larger and more complex problem will they be replaced with?
|
|
#
?
Jan 10, 2019 17:20
|
|
|
freeedr posted:What much larger and more complex problem will they be replaced with? Brain implants
|
|
#
?
Jan 10, 2019 17:28
|
|
|
tactlessbastard posted:Brain implants My cortical implant will not stream Twitch THIS IS AFFECTING PRODUCTION
|
|
#
?
Jan 10, 2019 17:34
|
|
|
Please beam twitch directly into my brain so I can not be so bored all day at work.
|
|
#
?
Jan 10, 2019 17:37
|
|
|
ChubbyThePhat posted:Please beam twitch directly into my brain so I can not be so bored all day at work. Why would watching other people play games make you LESS bored?
|
|
#
?
Jan 10, 2019 17:41
|
|
|
My friend, you drastically underestimate how overqualified I am for my job at present. That being said, I knew what I was getting into. I took this job to escape MSPs and to get my foot into an enterprise environment. There will be some positions opening later this year in exactly the kind of role I want, so this was basically to put myself in the spot to apply internally.
|
|
#
?
Jan 10, 2019 17:50
|
|
|
chin up everything sucks posted:Why would watching other people play games make you LESS bored? Why do you like this thing I don’t like! Like the things I like!
|
|
#
?
Jan 10, 2019 17:53
|
|
|
Jaded Burnout posted:MoJ had a lot of good technologists working on their stuff.
|
|
#
?
Jan 10, 2019 17:55
|
|
|
Wachter posted:
I know it won't work, but it sounds like what they want to achieve their stated goals is information on how to encrypt the file before they give it to you so that only the recipient can read it. Of course, that's not what they really want, but you could go down that path.
|
|
#
?
Jan 10, 2019 18:53
|
|
|
baquerd posted:I know it won't work, but it sounds like what they want to achieve their stated goals is information on how to encrypt the file before they give it to you so that only the recipient can read it. Of course, that's not what they really want, but you could go down that path. I feel like you have to work somewhere that can and will fire you for loving that up to allow it. Management at my place has made that stupid clear in the last couple of years so the rank and file are properly paranoid now.
|
|
#
?
Jan 10, 2019 20:18
|
|
|
GnarlyCharlie4u posted:This has been going on for 3 months now and yesterday I FINALLY got a call scheduled with all the different teams to see if they can't figure out what the gently caress their problem is. Why the customer has to be the one to set up a conference call between all the different branches of the vendor, I have no loving clue. Oof, had this happen with Qwest (now CenturyLink). We moved buildings. I asked to have our phones moved to the new location, and was told they could do a temporary forward while they did the actual work so there would be no interruption of service. Then they removed the temporary forward, and we discovered they hadn't moved the service. Called for support, got bounced between engineering, sales, and tech support for hours on end, before someone finally said they'd re-enable the temporary forward while they worked on it internally. I would end up with 1-5 case numbers for various departments, half of which wouldn't correlate to anything if I called back. This happened...at least a half dozen times. I lost track at some point. The temp forward would work for 2-6 weeks, with no real pattern to when it would suddenly stop working. Meanwhile, no one fixed the actual root problem until I got the name and direct line to a loving regional vice president, and she ended up stomping around until it got fixed properly. The worst incident was when I took my first vacation in 3 years. I was in a museum with my significant other, and obviously wasn't answering my phone. Got out a few hours later and found several dozen voice mails, emails, and texts, because, spoiler alert, Qwest disabled our temporary forward, AGAIN, without having fixed the root cause, AGAIN. Except my office was too loving dumb to just call loving Qwest from one of their cell phones and get it sorted out, so they hammered me in a quickly spiraling panic meltdown instead. By the time I got home, we mutually agreed that someone else should be doing that job, and bless their heart for taking it when I left, because gently caress that place.
|
|
#
?
Jan 10, 2019 21:16
|
|
|
chin up everything sucks posted:Why would watching other people play games make you LESS bored? I keep a twitch stream on basically all day while working. I pause it if I need to focus, watch it if I’m waiting for something to process, and half ignore it the rest of the time.
|
|
#
?
Jan 10, 2019 21:18
|
|
|
AnonymousNarcotics posted:Ugh. We were CC'd on an infinite loop between two other support desks. Anyone wanna take a guess how many tickets were generated? https://blogs.technet.microsoft.com/exchange/2004/04/08/me-too/ Time to post this great old story. Not even microsoft could escape an CC event horizon.
|
|
#
?
Jan 10, 2019 21:44
|
|
|
incoherent posted:https://blogs.technet.microsoft.com/exchange/2004/04/08/me-too/ Before work locked down DGs to restrict senders to groups with > 250 people in it, CC storms were a great way to pass the morning when they happened 
|
|
#
?
Jan 11, 2019 03:20
|
|
|
duffmensch posted:Before work locked down DGs to restrict senders to groups with > 250 people in it, CC storms were a great way to pass the morning when they happened I still have an archive file called THE FUNNIEST THING EVER.pst It started as someone who did a Reply All to a benefits email about gym membership reimbursement that had been sent to the group All NA Employees. In a company with somewhere north of 20,000+ employees in NA alone. Of course it quickly spiraled out of control, with some people getting snippy with “Stop using ‘Reply All’”, some smartasses sending “I agree” and others with “unsubscribe”. There were also some genuinely funny responses, but it was mostly fear and confusion in a chain that approached almost 1000 emails in less than an hour. Just before the messaging team stirred themselves and put a halt to it, a VP had an epic meltdown toward the end. It got to the point where he started threatening people with termination if they kept Replying All. (Which of course egged on responses of “I agree” and “no mercy”). I think it took a month before an email came out thanking the EVP for his service and that he had decided to persue other opportunities.
|
|
#
?
Jan 11, 2019 03:51
|
|
|
Proteus Jones posted:I still have an archive file called THE FUNNIEST THING EVER.pst This mayhem wouldn't by chance have happened to a company whose home office is in Chicago, would it? My mom told me a story about a reply all fest with a VP melting down .
|
|
#
?
Jan 11, 2019 04:01
|
|
|
Nth Doctor posted:This mayhem wouldn't by chance have happened to a company whose home office is in Chicago, would it? My mom told me a story about a reply all fest with a VP melting down . Well, it was in a suburb of Chicago. Also, it was about 6 years ago IIRC. Right before the company ate itself and scattered it’s various divisions to the winds.
|
|
#
?
Jan 11, 2019 04:21
|
|
|
https://ows2.usdoj.gov/ https://rockettest.nasa.gov/ https://d2l.lbl.gov/ Guess whose TLS certs are slowly expiring
|
|
#
?
Jan 11, 2019 05:26
|
|
|
I had a reply-all chain happen from a recruiter email. Dude forgot to BCC people and instead CC'd them, and some smart rear end hit reply all and proceeded to poo poo all over the dude because of a mistake.
|
|
#
?
Jan 11, 2019 06:56
|
|
|
There needs to be a checkbox for mail-enabled groups that's "BCC Only." That way HR doesn't have to remember to BCC when sending out those benefits emails to the whole company. And neither do I when sending out the "we're very sorry for system outage X, we are aware of it and working on it, we will let you know as soon as we have an ETA on a recovery."
|
|
#
?
Jan 11, 2019 07:15
|
|
|
baquerd posted:I know it won't work, but it sounds like what they want to achieve their stated goals is information on how to encrypt the file before they give it to you so that only the recipient can read it. Of course, that's not what they really want, but you could go down that path. Indeed that's what I would have done; but to them, encryption is simply another barrier imposed by IT for the sole purpose of subverting customer relations. The client has to download a file and type in a password?! What's WinZip?!? They'll take their business elsewhere!!
|
|
#
?
Jan 11, 2019 11:56
|
|
|
I had it mentioned this evening that infrastructure is a cost centre unlike those SalesForce wizards who generate revenue. Motherfuckers, you try generating all that revenue when you're back to using notepads, pencils and calculators because all the infrastructure has been thrown into cleansing fire by unappreciated engineers t 
|
|
#
?
Jan 11, 2019 12:56
|
|
|
Weatherman posted:I had it mentioned this evening that infrastructure is a cost centre unlike those SalesForce wizards who generate revenue. This belongs in the poo poo that pisses me off thread
|
|
#
?
Jan 11, 2019 13:33
|
|
|
Weatherman posted:I had it mentioned this evening that infrastructure is a cost centre unlike those SalesForce wizards who generate revenue. Oh look, your infrastructure went down Monday morning, what a pity. It'll be back up
|
|
#
?
Jan 11, 2019 13:37
|
|
|
Neddy Seagoon posted:Oh look, your infrastructure went down Monday morning, what a pity. I was watching a Stormwinds course, and at one point the instructor told a story about how in a previous job he was getting the "cost center" crap over necessary infrastructure. Then a cable "conveniently" became unplugged in the datacenter, bringing the site down for 15 minutes. He got his funding.
|
|
#
?
Jan 11, 2019 15:08
|
|
|
Weatherman posted:I had it mentioned this evening that infrastructure is a cost centre unlike those SalesForce wizards who generate revenue. I used to get this when giving Finance the number of people we needed to run all our call centre and processing/email handling operations. Yeah, you know what, it costs a lot for this multinational company to deal with all these customer contacts. Unfortunately the product is, essentially, the advice we offer over the phone, so unless you want to change the entire business either pay for the people you need or sell less of the product so you need fewer people. Yes this is a cost centre but it is also your goddamned product.
|
|
#
?
Jan 11, 2019 15:26
|
|
|
ChubbyThePhat posted:My friend, you drastically underestimate how overqualified I am for my job at present. That being said, I knew what I was getting into. I took this job to escape MSPs and to get my foot into an enterprise environment. There will be some positions opening later this year in exactly the kind of role I want, so this was basically to put myself in the spot to apply internally.
|
|
#
?
Jan 11, 2019 16:55
|
|
|
ilkhan posted:What role are you in now, and what role are trying to move into? I am presently in charge of end user devices and SCCM management (not to be confused with administration because apparently I am not allowed to do anything to the server, just use SCCM). Think of me as a glorified help desk; work not entirely dissimilar to what you'd expect at an MSP minus all the actual infrastructure stuff. Oh and phones. I'm the Tier3 guy for phones. Fuckin hate phones man. I am looking to position myself to move to the security team as they have appointed a new CISO (a first for this org, and is conveniently my current AVP) and he has stated wanting to expand the team to help deliver his vision for what security should do for us. The other leadership is on board with his plan, so now it's just a waiting game. Work hard now at thing I don't really have any interest in, in order to hopefully wind up exactly where I want to be later on.
|
|
#
?
Jan 11, 2019 17:07
|
|
|
Got a ticket to check the Barracuda outbound logs for an email from our Zendesk cloud instance... which doesn't go thru Barracuda.
|
|
#
?
Jan 11, 2019 17:15
|
|
|
I finally got bored of browsing SA/Reddit at work while waiting for tickets to come in and started PowerShell in a Month of Lunches. This rules. I’m being paid to develop skills that will help me get a better job.
|
|
#
?
Jan 11, 2019 18:26
|
|
|
So, hey. Our infoblox accepts and implements ddns requests, so if you have the "register in DNS" box checked when you're changing the name of your DRAC and you type the wrong name, you're gonna have a bad time. Edit: I'm currently involved in a discussion about this and it's oh so much worse than it appears on the surface. AlexDeGruven fucked around with this message at 18:46 on Jan 11, 2019 |
|
#
?
Jan 11, 2019 18:26
|
|
|
Weedle posted:I finally got bored of browsing SA/Reddit at work while waiting for tickets to come in and started PowerShell in a Month of Lunches. This rules. I’m being paid to develop skills that will help me get a better job. That book is the beez kneez. Read it a couple of years back and it let me go from "finding random PS scripts online and changing to do what i want them to" to "writing my own scripts from the ground up". Writing scripts and functions to automate stuff is far and away the most enjoyable part of my job.
|
|
#
?
Jan 11, 2019 19:50
|
|
|
|
| # ? Apr 25, 2024 01:33 |
|
|
Overheard from a co-worker to IT: "I was trying to change my font to comic sans and I broke it." I see now why you people drink.
|
|
#
?
Jan 11, 2019 22:30
|
|
