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What’s your record for longest single conference call? Mine is 7 hrs starting at 5:50 AM It was supposed to be a quick network refresh job where we replaced the router and switch and installed a couple new wireless APs. But they had at least 4 or 5 sites calling in to the same conference bridge at once, and the remote tech was going through the ones where poo poo actually worked and getting them checked out before coming back to those of us at sites where poo poo wasn’t working and needed troubleshooting. I figured out myself within an hour or two that the problem was probably that it was a bridged connection and they hadn’t programmed the PPPoE login into the new gateway, but it was hours before I got the guy at the other end to try actually testing that and contacting the ISP for credentials, since he was helping everyone else first.
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Jan 15, 2019 21:12
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Weatherman posted:I hope it was "Red Alert". Not gonna lie, when I read "blasting Red Alert" I thought you meant Hells March. Which frankly I'd love to blast through the office of the client from hell (ironic considering who they are) that I've been dealing with over the last two weeks. And by blast through the office, I mean have blasting over speakers mounted on the tank I drive through the building.
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Jan 15, 2019 21:13
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We've got a ticket backlog of over a week and a user was calling up bugging me about a ticket they filed an hour ago.
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Jan 15, 2019 21:15
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Jaded Burnout posted:We've got a ticket backlog of over a week and a user was calling up bugging me about a ticket they filed an hour ago. People keep Slacking me "Hey I filed a ticket can you double check I did it right" thinking they're slick.
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Jan 15, 2019 21:16
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Inspector_666 posted:People keep Slacking me "Hey I filed a ticket can you double check I did it right" thinking they're slick. "You sure did, you're currently #57 in the queue" *Toggles DnD*
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Jan 15, 2019 21:22
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ChubbyThePhat posted:spaghetti code "Error: No Sauce found"
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Jan 15, 2019 21:51
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Entropic posted:What’s your record for longest single conference call? 6 hours, handing off to a colleague who was on night shift, who was on the full night, with the conference bridge still open when I got back in the next day. Granted, nearly nothing happened out of hours
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Jan 15, 2019 22:25
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GnarlyCharlie4u posted:"Error: No Sauce found" Perhaps try the pomodoro technique
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Jan 15, 2019 22:27
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mehall posted:6 hours, handing off to a colleague who was on night shift, who was on the full night, with the conference bridge still open when I got back in the next day. Yep, been there done that (except I was the night shift guy taking the call off mute every hour or so saying 'Yep, still here. Yep, still broken'). Management directive was we couldn't get off the phone until the vendor fixed the issue.
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Jan 15, 2019 22:47
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I did 14 hours when orchestrating a data center move from HK to NA. All-nighters are fun
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Jan 15, 2019 22:52
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Super Soaker Party! posted:Not gonna lie, when I read "blasting Red Alert" I thought you meant Hells March.
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Jan 15, 2019 22:58
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Super Soaker Party! posted:Not gonna lie, when I read "blasting Red Alert" I thought you meant Hells March.  The Red Alert soundtrack owns, definitely.Can we compromise? I'll have Basement Jaxx's Red Alert for the "sudden sensory overload" button in the office, but I'll gladly help you mount a set of speakers that blast Hells March on the killdozer you drive into said office.
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Jan 15, 2019 23:05
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Entropic posted:What’s your record for longest single conference call? 10h+ Someone deleted the core DNS record for the organization. That was just one call. Concatenate the calls over the forthcoming days and I spent more than 36 hours on the phone in 4 days.
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Jan 15, 2019 23:29
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Entropic posted:What’s your record for longest single conference call? ~12 hours, and it started when I had like 4 hours of sleep. Mind you for most of that time I was on mute waiting for other people to do stuff but still it hosed up my whole weekend because our QA group didn't test something that they should have.
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Jan 15, 2019 23:42
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Inspector_666 posted:People keep Slacking me "Hey I filed a ticket can you double check I did it right" thinking they're slick. Master the zen answer.
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Jan 15, 2019 23:46
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Arquinsiel posted:"I can". That's good. They usually don't respond when I ask them for the ticket number so I'm able to wash my hands of it either way. When we got bought early last year we went from 2-man helpdesk for ~200 employees to a huge support org made up for multiple layers for ~2000 people and somehow everybody still assumes I see every single ticket that gets created.
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Jan 15, 2019 23:48
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AlexDeGruven posted:10h+ The one where the primary datacenter rebooted was going for 18 hours+ when I left for the day.
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Jan 16, 2019 00:08
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I had a bumper day today. I had to call HP for a warranty and not only did their voice-recognition software abruptly hang up on me with "We do not support that language, goodbye" the first time I said "zed book" but, after successfully navigating to a person with the secret passphrase "business notebook", the phone call ended with a supportive "I will do the needful for you".
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Jan 16, 2019 01:44
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I was on a call for 16 hours, but it was running for longer than I was on it. Someone, somehow, dropped most of our table indexes on the live environment. The system was slow as hell and did not work, at all, and everyone was trying to figure out what they needed to do to fix it. I got a call at 8AM from my supervisor telling me I needed to get on this call immediately. Turns out he just wanted someone from our team(even though the limit of my ability and access was the capacity to say "yup it's still slow.") on the call so he could go to sleep. Kurieg fucked around with this message at 02:00 on Jan 16, 2019 |
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Jan 16, 2019 01:56
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ChubbyThePhat posted:I love getting developer tickets that are essentially "why does this spaghetti code macro I wrote not run properly?" Like I don't know man, you wrote the thing. How about you fix it? Yeah I've fixed basic errors in developers' code before, when I was doing end-user support. Buddy, you're paid like three times what I am despite clearly not deserving it, this is not my problem.
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Jan 16, 2019 12:58
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Entropic posted:What’s your record for longest single conference call? 9 days. We cutover to a new system and had a proactive conference on in case anything went to poo poo. Everything went to poo poo. To be fair, most of that was dead air, and everyone went about their lives while this conference was sitting active in the corner waiting for the development team to figure stuff out in the test environment. But there were random status updates at all times of the day so it would get random bursts of activity for a few hours here and there.
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Jan 16, 2019 14:17
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Renegret posted:9 days. We cutover to a new system and had a proactive conference on in case anything went to poo poo. Everything went to poo poo. Why would you not just use a ticket?! 
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Jan 16, 2019 14:37
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Neddy Seagoon posted:Why would you not just use a ticket?! ahahaha you think anyone other than the NOC actually look at tickets
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Jan 16, 2019 14:40
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Renegret posted:ahahaha you think anyone other than the NOC actually look at tickets Oh god, you poor soul  .
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Jan 16, 2019 14:42
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A non-insignificant portion of my day is receiving an e-mail asking for a ticket to be opened, so I just copy/paste the e-mail into the ticket and assign it to that person. Then they never contact me when they complete the work, so the ticket stays there indefinitely. Then, come review time, I start getting angry phone calls asking why that person has an 8 month old open ticket sitting on them and they tell me I need to close it now. But they can't provide resolution details or a time of repair because it wasn't documented anywhere.
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Jan 16, 2019 14:44
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Oh yeah, because of the importance of ticket metrics, whenever people are left to close their own tickets, they always finagle it in a way so that it gets swept under the rug and doesn't hit on any negative reporting. Or if they can't avoid having an outage on them, they'll fudge the time frame so it looks like a 2 hour outage only lasted 10 minutes. Because of this, most departments had their ability to close tickets removed, so they have to go through me. So another one of my responsibilities is telling people to get hosed, no I won't change this 8 hour ticket to 15 minutes unless you send me some kind of proof.
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Jan 16, 2019 14:47
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Renegret posted:9 days. We cutover to a new system and had a proactive conference on in case anything went to poo poo. Everything went to poo poo. Was this before Slack, Discord, Hipchat, Skype, etc. all the way back to IRC?
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Jan 16, 2019 14:48
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baquerd posted:Was this before Slack, Discord, Hipchat, Skype, etc. all the way back to IRC? Text chat is unprofessional and they need to stay in touch* with all affected parties during this CRISIS!! *Sound important and look like they're doing something.
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Jan 16, 2019 14:49
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baquerd posted:Was this before Slack, Discord, Hipchat, Skype, etc. all the way back to IRC? This company is stuck in the 00's. A few of us tried to get Slack going but it never caught on because nobody likes change. It's hard organizing things with so many people of different technical abilities and backgrounds. So for the most part, text chats work within a single department but it hasn't worked out for cross department communication. The more practical answer is we have a lot of troubleshooting bridge calls that involve filed techs who don't have easy access to a computer. For our purposes it's just more convenient to use phone calls instead of group chats. e: Also that conference involved hundreds of people and, for departments like mine, it's easier to stick it on a phone in the corner and crank the volume instead of getting everyone a slack invite on an individual basis. Renegret fucked around with this message at 14:58 on Jan 16, 2019 |
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Jan 16, 2019 14:56
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Neddy Seagoon posted:Text chat is unprofessional and they need to stay in touch* with all affected parties during this CRISIS!! This was basically the exact wording of why a $$$$$$ client made my team sit on a nearly two day long call that we did precisely gently caress all during. "Why can't this be accomplished in a ticket?" was swiftly rebuked by "well email updates to a ticket don't have urgency!" and their sales toady went over our heads. (Note that the two-day-long conference call was a compromise, because their initial request had been that we fly a tech out to their HQ to basically do the same thing.)
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Jan 16, 2019 14:56
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Well my desk is being moved. I am sadly losing my excellent window cube and being moved to an open space to share with 3 other people. No window, no walls. They're gonna judge my shitposting....
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Jan 16, 2019 16:11
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ChubbyThePhat posted:Well my desk is being moved. I am sadly losing my excellent window cube and being moved to an open space to share with 3 other people. No window, no walls.
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Jan 16, 2019 16:17
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I have only experienced open office space. Maybe one day ill experience what it's like to have my own office. besides wfh
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Jan 16, 2019 16:22
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ChubbyThePhat posted:Well my desk is being moved. I am sadly losing my excellent window cube and being moved to an open space to share with 3 other people. No window, no walls. had a similar song and dance today. my privacy is completely gone and my forums browsing is already impacted. this blows
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Jan 16, 2019 16:26
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ChubbyThePhat posted:Well my desk is being moved. I am sadly losing my excellent window cube and being moved to an open space to share with 3 other people. No window, no walls. Literally same here. I guess they want to consolidate IT on one floor. They also have to move our hardware lab, which will no doubt result in another two months of, "why aren't our lab ports on the provisioning VLAN? No, I still can't image. No, I never could image since we moved in. Yes, there are like 10 tickets about this. Could you just loving fix it right already?"
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Jan 16, 2019 16:39
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xsf421 posted:The one where the primary datacenter rebooted was going for 18 hours+ when I left for the day. Was that prior to 2014? I feel like I would have remembered that.
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Jan 16, 2019 17:01
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Super Soaker Party! posted:Not gonna lie, when I read "blasting Red Alert" I thought you meant Hells March. Ticket lost. Ticket lost. Ticket lost.
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Jan 16, 2019 17:23
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Sefal posted:I have only experienced open office space. I remember when cubicles were considered dehumanizing
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Jan 16, 2019 17:35
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If Minecraft has taught us anything it's that nerds love nerdholes.
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Jan 16, 2019 17:38
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I like how at some point in the last few weeks someone somewhere decided to turn on SCCM reporting, with gems like this: These are the infections of this malware: 1. Computer name: XXX-123456.company.com Domain: company Detection time(UTC time): 1/16/2019 4:38:57 PM Malware file path: blahblahblah Remediation action: NoAction Action status: Succeeded To view further information about malware activity in your organization, run Malware Details Report. Mission accomplished guys lets go for beers
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Jan 16, 2019 17:45
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