|
Pentaghastly posted:Get a venti starbux doubleshot on ice with six blonde ristretto shots if you wanna go fast but cold brew gives you the shakes 
|
#
?
Mar 6, 2019 21:14
|
|
|
|
| # ? Apr 28, 2024 02:11 |
|
|
Today I had a lady get mad that Gamestop don't sell Harry Potter Halloween costumes for show and tell in March. I tried to laugh it off, said "maybe we'll have them for next year's book day" and she said "Yeah, IF YOU'RE EVEN STILL OPEN". Somewhat uncalled-for.
|
|
#
?
Mar 7, 2019 00:07
|
|
|
Maybe she's hoping you'll get Halloween off next year as a paid holiday 
|
|
#
?
Mar 7, 2019 00:11
|
|
|
Seedge posted:Today I had a lady get mad that Gamestop don't sell Harry Potter Halloween costumes for show and tell in March. I tried to laugh it off, said "maybe we'll have them for next year's book day" and she said "Yeah, IF YOU'RE EVEN STILL OPEN".  Harry Potter Halloween costumes For show and tell From Gamestop In March. I got nothing. My old manager, on the other hand... Just heard this one, and mind, this was about 5-ish years ago, when my old manager (let's call him Jordy) was at the location I'm in now, fresh-faced and naive to the ways of the world. Had a customer come in, looking to sell him a vacuum. Of all the things in the world to try and sell to a used video game store, a vacuum wouldn't be high on that list. However, Jordy was and still is as quick on the wit as I am (probably why we got along with each other as well as we did), and told the guy, completely deadpan "Nah, man, I'm good. We're overstocked." LITTLE DID HE KNOW that customer was going to come in every week for the next six months, waiting to see if the store ever wasn't overstocked on vacuums. 
|
|
#
?
Mar 7, 2019 04:06
|
|
|
Yawgmoth posted:All i can think of right now is You charge people extra for pulling that bullshit, right? That abomination must have had the consistency of a McDonald's thickshake.
|
|
#
?
Mar 7, 2019 04:38
|
|
|
Megillah Gorilla posted:You charge people extra for pulling that bullshit, right? No, you just toss in 5 pumps undiluted bleach, gratis.
|
|
#
?
Mar 7, 2019 05:00
|
|
|
I had a lady come into the store asking me "where are all my books on the Jews". Her daughter married into a Jewish family so she thinks she's making faux pas at family get togethers. I don't carry many books on Jewish faith (we don't even carry the Torah) much less a book on the do's and don'ts of Jewish social customs. Since she really seemed like she wanted to learn, I decided to be honest with her and say that if she's really interested in learning more about them, she should ask her in-laws about what it's like so she can educate herself. It's a way to learn and to get to know your extended family better. Well she got huffy at this and said "what's the point of a bookstore if I can't find information on something to read about it?" I don't loving know. You come in looking for a book on how to not look like an rear end in a top hat around Jewish people. I told you to ask them about it and you got mad. What the hell do you want from me? I get paid to sell you books, not life experience.
|
|
#
?
Mar 7, 2019 07:21
|
|
|
Should have told her: I can recommend this one. It's called "The Diary of Anne Frank".
|
|
#
?
Mar 7, 2019 09:09
|
|
|
dee eight posted:Should have told her: I can recommend this one. It's called "The Diary of Anne Frank". Get her just the sections the family wanted removed so she thinks the Jewish faith is nothing but masturbation and menstruation.
|
|
#
?
Mar 7, 2019 13:41
|
|
|
A week or so ago I checked in a l day who came in 10 minutes before close. After a few I always check in, see what they need while they’re waiting. She got a replacement warranty phone, “I need everything moved over and downloaded.” Well, we aren’t supposed to do that, but generally do in my area because The store isn’t super busy, most of the loading is just a loading bar we leave the customer to watch, Andover importantly the area is pretty not tech literate. Anyway, wouldn’t be a problem except you came in 10 minutes before close. So I tell her we can activate it, but any downloads she would have to come back tomorrow since we are closing and I go over our hours. “That’s just crazy. 10-7 hours, I wish I had hours like that.” Most of retail stuff I just ignore, but man did that one piss me off. I just said ok and left it at that, and let her awkwardly walk out.
|
|
#
?
Mar 7, 2019 14:13
|
|
|
Volmarias posted:Take solace in the fact that this person would have called to complain no matter what you did, since that's their only joy in life. That's what I tell myself every time I end up with someone getting violently mad about being told their desires can't be fulfilled at the budget they've set.
|
|
#
?
Mar 8, 2019 01:24
|
|
|
It's about 5:30 am local time for me and my alarm will fo off at that time. I have been awake since about noon yesterday and spent the last six hours lying around in the dark trying to go to sleep but I couldn't. My shifts this week have been: Sunday: 7p-12a Monday: Off Tuesday: 2p-6p Wednesday: 6a-2p Thursday: 2p-6p Friday: 6a-2p Saturday: Off I have night classes on Monday and Wednesday. I was dozing off a lot on Wednesday in class and went to bed before 10p that night and woke up around noon on Thursday. I'm probably going to stab someone in the throat today. edit: I just had to have a chat with my SM because I started having a very public meltdown. God I just want to go and do my hair appointment at 2:30 and sleep for the next 36 hours. Now I'm just trying not to start crying for no reason like the depressed hopeless loser I am in the next three hours. Star Man fucked around with this message at 18:51 on Mar 8, 2019 |
|
#
?
Mar 8, 2019 13:27
|
|
|
How does sick time work wherever you all work? I've got 3 of our 5 scheduled employees calling out sick today so I'm going to have to in and cover tonight and probably tomorrow since nobody is available to fill in. I believe 2 of the 3 are actually sick and 1 is probably just hungover but this kind of poo poo is so frustrating when it happens all at once. I don't want to force someone to work if they're actually sick since it'll just make things worse but I'm not sure how to balance that with calling people out on bullshit requests when people just don't feel like working that day. What do you guys think is even an appropriate ailment to request time off? I have people calling out with a cold or a headache. I know people are affected differently by these things but I never take a day off unless it's escalated to puking or if I think there's a high chance of me getting someone else sick. I guess the solution is to write people up for every single other thing they do wrong so I can fire them for something other than being sick since that's super illegal. But I don't want to be that guy. I mostly like my staff and don't want to be a dickhead nitpicking every little thing for an opportunity to fire them whenever I feel like it. It just sucks for everybody when I have to text everybody to see who can fill in when 1 person has the sniffles.
|
|
#
?
Mar 8, 2019 20:15
|
|
|
What's "sick time"?
|
|
#
?
Mar 8, 2019 20:43
|
|
|
Haha I'm not talking paid sick time, though we do offer that, I just mean how do you deal with people calling out in general? Are there policies regarding when it's ok, how much notice you have to give, prove you're actually sick, or anything like that? I wonder if maybe I should have them send me screen shots of them texting every possible person to cover before bothering me about it. My wife suggests that people should give 24hrs notice to call in sick but I have no idea how that works in practice when you get food poisoning or wake up with a migraine.
|
|
#
?
Mar 8, 2019 20:51
|
|
|
my state passed a law for sick and safe leave and it's great to have lol 
|
|
#
?
Mar 8, 2019 21:06
|
|
|
Yep our state has that too and it's been really nice. Also was pretty fun explaining it to the owner who of course wanted to try and limit it in every way imaginable and time and time again I kept telling him no, we can't do that it's extremely illegal. For a guy who is generally very kind and generous with bonuses for everybody, he just couldn't wrap his head around paying somebody an hourly wage for time they didn't spend at work.
|
|
#
?
Mar 8, 2019 21:16
|
|
|
Personally I think anything contagious is entirely reasonable and really should be encouraged to call in. Don't fuckin come in and give me that crap.
|
|
#
?
Mar 8, 2019 21:28
|
|
|
My sick time is that if I get sick, I can call out and probably not get fired because my job sucks and my managers trust me not to do it if it isn't necessary. Sometimes they still passive-aggressively try to guilt me into coming in, though. You know how it is. "Hey, I'm sick. I'm feeling rough." "So... what are we gonna do?" You know why I'm calling in. Don't loving do this. If you want to get paid for sick time? Guess what? You don't. Use your holiday time off or get hosed.
|
|
#
?
Mar 8, 2019 21:47
|
|
|
I try to intrude on people's privacy as little as possible, so if someone says they're sick I assume they're telling the truth and I don't pry for details. I try my best to get their shift covered, but every time I ask someone to cover they ask what's wrong like their answer will depend on the ailment. Got a cold? Get hosed. Leg fell off? Yeah sure I'll cover. I don't understand this mentality. I'm asking if you're available, what difference does it make why?
|
|
#
?
Mar 8, 2019 21:58
|
|
|
"Do you really want details on what is/isn't spewing out of my various orifice(s)?"
|
|
#
?
Mar 8, 2019 22:33
|
|
|
Since I'm the Amazon guy... Official policy is to use your paid/unpaid time off (and maybe a dollop of vacation if you know you're still gonna be sick in a few days) because we can spend it in chunks down to an hour (or down to minutes with paid time). The company knows the job is rough and would really like you to be at home and not making more people sick. For the actual workload the system has a goal for each facility/shift to hit but it's reasonably fluid and not actually "assigned" until managers get their headcount. Reality: half the workers spend their time off freely so they're down to the wire where if they take any more time off they'll get fired. So they show up sick anyways at least for a half day to better stretch out what time they have left. Spreading their germs, and occasionally working until they're sent down to AMCARE which goes "No, go home, you're infectious! We'll talk to HR and get you some extra time off." A few months ago we had someone who picked up something wrong and fractured their arm but didn't know it, thinking it was a sprain. But they'd used up all their time off until their next drop and tried to work through it. As you might imagine, the Safety team was incredibly "happy" when the pain got bad enough he reported his injury, as was HR when they were told the guy had to be put on leave because he had a broken arm. Then again if this sounds like magical unicorn fantasy land, it's my workplace is overstaffed. Which from the stories is pretty much the opposite of what everyone else's experience in this thread.
|
|
#
?
Mar 8, 2019 23:31
|
|
|
We're a small business with 12 employees and normally I would say we're overstaffed but nobody seems able to work their scheduled hours so multiple times each week I'm calling/texting for people to cover somebody's stubbed toe. Everybody wants more hours but is constantly finding reasons they can't work and refuse to cover for each other.
|
|
#
?
Mar 8, 2019 23:38
|
|
|
There isn't really much you can do for people who call in sick. I had to cover for a person once every week for the last 3 weeks and was just told he can't work next month. The previous manager had been covering for him and even counted the hours he was gone so he can keep his full time status. Unfortunately I can't do that for him and I think I will have to hire someone new to take over his hours. For me ideally I can have enough people to cover each other if one is not able to show up, but I was told we don't have the budget. What I really want though is to get the gently caress out before they pile more of other people's work onto me.
|
|
#
?
Mar 9, 2019 00:03
|
|
|
God help me if someone calls out sick on a weekend. But that's better than someone coming to work contagious and then getting other coworkers sick. I'd rather suffer for one day than to be short multiple baristas multiple days. Also sick time is ace I missed two days vomiting my life out of me and I didn't have to worry about my paycheck being short the next week.
|
|
#
?
Mar 9, 2019 00:25
|
|
|
Inspector 34 posted:Haha I'm not talking paid sick time, though we do offer that, I just mean how do you deal with people calling out in general? Are there policies regarding when it's ok, how much notice you have to give, prove you're actually sick, or anything like that? Your wife is a sociopath. People don't know that far out how they are going to feel tomorrow. Don't make it the responsibility of your staff to find their own replacement when they are sick. If somebody is puking they already have enough to worry about. You, the manager /supervisor, are being paid to deal with these problems. It's on you to find staff to cover those shifts. If nobody is available it's on you to prioritize the tasks your missing person would have done and assign them to your available workers. My place has a policy that people are supposed to sign a document afirming that they really were sick if they call out. I've never made any of my people sign it. They're adults, and if they tell me they can't come in to work that's all I need to hear. Amazingly, I don't have anybody abusing sick time. Treat your people with respect and they will repay you in kind. That should be the #1 lesson you take from reading this thread.
|
|
#
?
Mar 9, 2019 02:16
|
|
|
Yeah, you're right on all points. Like I said I like my staff for the most part and try to respect their boundaries, personal space, and info. I don't think today was a case of abusing sick time (only 1 person has requested to use their paid sick time) as much as maybe it's people taking advantage of me being willing and able to solve these kind of problems. It's just crazy when it's a ton of people at once and maybe I needed to vent a little. Fri/Sat are usually my days off and of course that's when the majority of call outs occur, real or fake.
|
|
#
?
Mar 9, 2019 02:29
|
|
|
Inspector 34 posted:How does sick time work wherever you all work? I've got 3 of our 5 scheduled employees calling out sick today so I'm going to have to in and cover tonight and probably tomorrow since nobody is available to fill in. When people are sick; they should call in sick. Period; end of discussion. A cold isn’t trivial, and when idiots come into work with a cold 2 things happen: 1. They make everyone else sick, including customers ; exacerbating your problem 2. They make themselves worse, because retail environments aren’t conducive to recovery; so they end up having to take even more time off. That’s not even considering the fact that a sick worker will be less productive than a healthy one. You should be writing up people who come to work even though they have a cold; not the ones doing the right thing and staying home. It’s certainly what I would do if I was a manager. This is why paid sick leave is mandatory in Australia. Sure people abuse it - but it’s better than the alternative. By all means though - if you can prove that someone is calling in under false pretences - we have someone who does that a lot - then yes you should take action. A good place to begin is a tightening of the rules around proof - where I work you get to have 2 single day; no questions asked sick days; provided they don’t fall before or after a public holiday, any subsequent absences or multi day absences require a medical certificate or a stat dec. for the most part though my boss doesn’t ask for them unless you have a history of unusual absences.
|
|
#
?
Mar 9, 2019 04:06
|
|
|
Oh and I also want to add: it’s not your coworkers jobs to find people to cover their shift. You’re the manager. It’s your job. It’s extremely bad rostering practice in my opinion to let staff swap shifts around between themselves. It always ends badly and we always drum it into people that if you can’t do a shift for whatever reason, the only person you speak to about it is the manager, and they will find a replacement.
|
|
#
?
Mar 9, 2019 04:11
|
|
|
Inspector 34 posted:I try to intrude on people's privacy as little as possible, so if someone says they're sick I assume they're telling the truth and I don't pry for details. I try my best to get their shift covered, but every time I ask someone to cover they ask what's wrong like their answer will depend on the ailment. "Worms."
|
|
#
?
Mar 9, 2019 04:59
|
|
|
The Lord Bude posted:Oh and I also want to add: it’s not your coworkers jobs to find people to cover their shift. You’re the manager. It’s your job. It’s extremely bad rostering practice in my opinion to let staff swap shifts around between themselves. It always ends badly and we always drum it into people that if you can’t do a shift for whatever reason, the only person you speak to about it is the manager, and they will find a replacement. Truth. I always tell them that I appreciate them for calling around to get it covered, but to let me worry about that and for them to get some rest. It's just not their responsibility and company policy that they don't have to find coverage if they're sick.
|
|
#
?
Mar 9, 2019 05:34
|
|
|
The Lord Bude posted:A good place to begin is a tightening of the rules around proof - where I work you get to have 2 single day; no questions asked sick days; provided they don’t fall before or after a public holiday, any subsequent absences or multi day absences require a medical certificate or a stat dec. for the most part though my boss doesn’t ask for them unless you have a history of unusual absences. Thanks, this is the kind of policy stuff I was hoping to hear about. I think we need to have a very clear policy on how/when call outs work and how to cover shifts. This just hasn't been a big issue for us until recently and while paid sick leave is a net positive it's introduced this new problem for me to deal with as people use and/or take advantage of it. I've been working with this company for nearly 20 years, managing my branch for 10, and only the last year and a half or so have we had problems with sick time related issues. It's great that people don't lose out on time they need to take care of themselves but it's also enabled people to take advantage of the system and I'm still learning how to deal with things. I'm trying to make everything run smoothly while also keeping our payroll reasonable but at the moment those things seems at crossroads. Sometimes it feels like I need to schedule triple coverage just to make sure I won't need to put out any fires but I know the moment I schedule additional coverage miraculously everybody will be happy and healthy. Inspector 34 fucked around with this message at 06:32 on Mar 9, 2019 |
|
#
?
Mar 9, 2019 06:28
|
|
|
98% of the time it’s easy to tell the difference between an employee who just gets sick a lot and an employee who’s just not really into this “job” thing. (Hint: the latter category’s calloffs are contentrated around weekends, and people in the latter category do jack poo poo when they DO show up for work.) Everyone on the staff knows drat well who the slackers even by retail standards are. The correct way to deal with them is to fire them (which is easy to justifiably do in most cases because, again, even when they show up they don’t work). It’s always a struggle staffing a store for way below living wage, but people who habitually call out and especially on weekends are even worse to have around than just being understaffed.
|
|
#
?
Mar 9, 2019 13:19
|
|
|
My job is decent on sick time. 40 hours a year (so 5 days) paid sick time, although it’s also your tardiness time, so if you’re late by 10 minutes an hour is lobbed off that for instance. You also can use 2 vacation days for emergency sick time. It’s a commission job, so in theory the main deterrent is you only get hourly, no quota relief when you call out sick (vacation time is different, but obviously has to be requested in advance except for 2 emergency days). But sometimes A. People aren’t having a good month so don’t care, or B. Are having a great month so they don’t care. Having to manage for it, you just kind of deal with it, and try to get help from other stores if you get in a jam. For legit sick, I don’t want my employees coming in, they’re not only contagious but they’ll likely not do well selling that day anyway. And if someone shows a pattern (IE calling off right before vacation) then that’ll get noticed and can be a write up. But that’s a bit rare.
|
|
#
?
Mar 9, 2019 14:28
|
|
|
Apparently they fired the manager I thought was untouchable due to nepotism. I guessing showing up late nearly every day and calling in sick every other week for the last 6 months is what it takes. Not much of a loss since he barely got anything done in the first place, and he didn't seem to enjoy his work much either. The big question now is who they're going to replace him with. Hopefully they won't dump anymore bullshit work on me. Lol our big chain competition is throwing a store-wide sale. We're already bleeding from them just existing close by, we're so hosed.
|
|
#
?
Mar 9, 2019 15:25
|
|
|
Duckman2008 posted:40 hours a year (so 5 days) paid sick time, although it’s also your tardiness time, so if you’re late by 10 minutes an hour is lobbed off that for instance. ew
|
|
#
?
Mar 9, 2019 15:43
|
|
|
Last night, I was informed that in the infinite wisdom of our corporate overlords, all employees who deal with perishable product will now have to learn how to cut steaks and grind hamburger. Aye more skills that improve the value of my labor without resulting in an increase of pay, cheers you polo shirt wearing pen polishing chair jockeys. I hope you fall rear end-first onto an un-lubed watercooler.
|
|
#
?
Mar 9, 2019 15:45
|
|
|
Don't forget American retail goons, we're gonna lose an hour of sleep tonight. Which is great for me cause I'm supposed to wake up at 2, which will immediately jump to 3.
|
|
#
?
Mar 10, 2019 00:03
|
|
|
Leal posted:Don't forget American retail goons, we're gonna lose an hour of sleep tonight. Which is great for me cause I'm supposed to wake up at 2, which will immediately jump to 3. Next week gonna suck rear end for me, our schedule has 50 fewer hours than this week. I'm getting a background check for a volunteer position with a government job, I'm hoping it'll lead to a paid position. I don't give a gently caress if it's minimum wage, I want out of my current situation. I'm done with retail.
|
|
#
?
Mar 10, 2019 02:10
|
|
|
|
| # ? Apr 28, 2024 02:11 |
|
|
So all this sick time discussion's actually been fairly relevant to me lately. Last weekend was one of the local college's annual nerd convention, and while I am older than a lot of the people there, I still go to hang out, see the various guests they might have, check out the cosplay contests, etc. To put it in perspective, over the past nearly-decade-and-a-half I've been going, they've gotten people like Vic Mignogna (right when FMA was first coming out in the US), Johnny Yong Bosch, and this year was Veronica Taylor, who did the voice of Ash for the first 8 years of Pokemon (among many many others). However, as with all conventions, I ended up catching the con plague, and wasn't terribly healthy by the time last Thursday rolled around. However, to top things off, I'd come in to close at work, only to find the store already closed. My opener never showed, and I wasn't super thrilled about a no-call no-show. However, after I'd closed and gone home for the night, I'd gotten a text message from my opener, apologizing for not coming in and showing me that they were still hooked up to machines at a local hospital. Apparently, something had happened where their heart rate had climbed to around 240 beats per minute, they'd ended up at the hospital trying to figure out what was going on, and only that night was when they were able to shoot me a text after a bunch of IVs had been removed from their arms. So now, while I'm not happy they didn't have someone get in touch with me in the meantime, I'm also not going to fault them for almost having their heart explode and going to the hospital to see wtf was going on. I also wasn't going to have them hop on out of their hospital bed in the morning, either, so I popped a couple Benadryl to be able to breathe, chugged a couple of energy drinks to attempt to stay awake while the Benadryl did it's job, and grabbed a spare face mask so I wouldn't breathe germs everywhere at work. none of us still know what the hell happened to cause that heart rate spike, though, so while my opener is technically back to work, I'm definitely not having them bust their rear end as much as they were, and trying to limit them to lifting only really light loads (so a boxed system, tops). Hopefully it was some weird combination of things that really only happened the once, and never again, but until they find out what caused the incident and can inform me as to what they need to avoid so it won't happen again, I'm not really gonna take any chances.
|
|
#
?
Mar 10, 2019 03:06
|
|