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GnarlyCharlie4u posted:Well that's good, at least you have plenty of time to plan. Don't slack though. We were using the Genero client like a year past EOL and that was a bit of a problem. Doc Origins is where it's at! One thing I've learned since I started working with it is once you have it setup it seems pretty solid. I've been slowly adding printers around the campus so that we're not stuck waiting on a single printer for everything. Something that will be pissing me off: Getting people used to using Employee Expenses for reimbursements because holy gently caress K2 is a steaming pile of poo poo.
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# ? May 21, 2020 18:28 |
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# ? Apr 19, 2024 08:05 |
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Weedle posted:my boss idly floated the idea the other week of promising 24/7 helpdesk monitoring (we have three techs) and i said (paraphrased) "gently caress offffffffffffff" and haven't heard about it since I did a short stint for an MSP that expected people to be on-call for a week with waaaaayyyyyy too many customers for a single person to handle. On top of that, they had a 24/7 contract that customers could pay a ton of money for and get "full time" support, but they wanted the on-call person to monitor circuits 24x7. For hundreds of locations, most of which were small businesses running basic Comcast cable internet. I raised so much hell about that, 24x7 monitoring for 8x5 customers ended and they started paying way more for on-call. There's some bullshit going on in our industry (all industries) where "on-call" is used instead of a second/third shift. Being on-call is like, something unexpected happens with a frequency of about once a month. Not so that you can bilk your employees for free or lower-cost work.
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# ? May 21, 2020 18:29 |
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Japanese Dating Sim posted:We have 4 (fully staffed at 5, hiring freeze right now though) at ours, probably around that many users. Similar pay, though they don't hire any "entry level" people. I think the level 1 pay is in the low 50s, but there aren't any level 1s on staff right now. Staff to workload balance seems good. This is also my first government job but I think its squarely in the realm of the insane. I think what happened is about 5 years ago the city got a HUGE chunk of money out of some fiber leasing deal. Instead of looking to see if the volume of work dictated more staff they instead went "Hey look at this giant pile of money! We ought to hire a bunch of people and build a bunch of new park buildings and government buildings!" instead. I was looking at total number of tickets for helpdesk. Its roughly 20-40 a week depending on how ambitious one is. Thats for a full normal work week and about 1/4 of those are for things like password resets.
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# ? May 21, 2020 18:42 |
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Why the hell is it every time someone promotes some lovely code and fucks everything all to hell, everyone runs around pointing their fingers at everything other than the lovely code that was just promoted?? No, it isn't "the servers" or "the network." We have a test environment, please use it! God drat.
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# ? May 21, 2020 18:48 |
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Weedle posted:my boss idly floated the idea the other week of promising 24/7 helpdesk monitoring (we have three techs) and i said (paraphrased) "gently caress offffffffffffff" and haven't heard about it since My last place decided out of the blue to offer 24/7 on-call support and gave out my personal phone number to the entire company. That was a fun conversation to have with HR. Sheep fucked around with this message at 20:05 on May 21, 2020 |
# ? May 21, 2020 20:03 |
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Weedle posted:my boss idly floated the idea the other week of promising 24/7 helpdesk monitoring (we have three techs) and i said (paraphrased) "gently caress offffffffffffff" and haven't heard about it since "I'd be happy to do that for a 25% pay bump and 4 hours of overtime, per day I'm on call, minimum. That's too much? Then I guess 24/7 support isn't that important."
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# ? May 21, 2020 20:04 |
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Methylethylaldehyde posted:"I'd be happy to do that for a 25% pay bump and 4 hours of overtime, per day I'm on call, minimum. That's too much? Then I guess 24/7 support isn't that important." this is pretty much what i said. i didn't propose any numbers or anything but i told her that if the scope of the job is going to change that significantly then it needs to be formally reviewed and negotiated with hr before i'll agree to anything
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# ? May 21, 2020 20:08 |
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Internet Explorer posted:I did a short stint for an MSP that expected people to be on-call for a week with waaaaayyyyyy too many customers for a single person to handle. On top of that, they had a 24/7 contract that customers could pay a ton of money for and get "full time" support, but they wanted the on-call person to monitor circuits 24x7. For hundreds of locations, most of which were small businesses running basic Comcast cable internet. I raised so much hell about that, 24x7 monitoring for 8x5 customers ended and they started paying way more for on-call. I have this argument a lot - "on call" means P1 escalation, it doesn't mean "help me print" at 11pm.
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# ? May 21, 2020 20:46 |
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duffmensch posted:Doc Origins is where it's at! One thing I've learned since I started working with it is once you have it setup it seems pretty solid. I've been slowly adding printers around the campus so that we're not stuck waiting on a single printer for everything. Oh I'm so glad to hear that it's decent. I don't think I could handle a transition to another setup that's just a rehash of a poo poo Adobe Central implementation. Now if only we could actually get people to start using Tyler Content Manager... We've been sitting on it for like 2 years now and haven't done anything with it.
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# ? May 21, 2020 21:04 |
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Thanks Ants posted:I have this argument a lot - "on call" means P1 escalation, it doesn't mean "help me print" at 11pm. For sure. And if your core business is dealing with P1 escalations 24x7, then you need to staff for it.
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# ? May 21, 2020 21:10 |
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Weedle posted:this is pretty much what i said. i didn't propose any numbers or anything but i told her that if the scope of the job is going to change that significantly then it needs to be formally reviewed and negotiated with hr before i'll agree to anything Good on you. My manager asked for my personal number as part of a "just in case" deal because we were going into busy season and I refused for the same reason. gently caress being available 24/7 for things if you aren't going to be paid comensurately for it. We have positions like that and they are paid better, so gently caress anyone who thinks they'll get it from me (or disturb my work/life balance) for free.
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# ? May 21, 2020 21:58 |
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DelphiAegis posted:Good on you. My manager asked for my personal number as part of a "just in case" deal because we were going into busy season and I refused for the same reason. I gave them my number with the written understanding that bugging me after shift had a 1 hour minimum, and that there was exactly zero guarantees that I would be near a machine, willing to leave wherever I was, and sober enough to log in successfully, much less troubleshoot stuff. But I would try my best. They took me up on it for a year or so. That decision paid for a LOT of bar tabs.
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# ? May 21, 2020 22:22 |
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Our shittiest vendor is pushing a new product on us, and the latest requirement is that we allow unauthenticated mail from our workstation subnets. We haven't allowed that up to this point for obvious reasons, and our more competent vendors have accommodated this no problem. Not this one. They want this, and there's absolutely no political capital we can throw at the issue to tell them to gently caress off. Their product has the option to support authenticated SMTP, but it's broken. Not that it'd be of much use anyway, since the app stores the credential in plaintext lol capitalcomma fucked around with this message at 23:03 on May 21, 2020 |
# ? May 21, 2020 22:29 |
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capitalcomma posted:Our shittiest vendor is pushing a new product on us, and the latest requirement is that we allow unauthenticated mail from our workstation subnets. We haven't allowed that up to this point for obvious reasons, and our more competent vendors have accommodated this no problem. How does a vendor push a new product on you exactly?
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# ? May 21, 2020 22:32 |
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Sickening posted:How does a vendor push a new product on you exactly? Being one of like 3 vendors making this specific type of software. This new platform is replacing previous applications of theirs, which also suck, but this one (supposedly) sucks less.
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# ? May 21, 2020 22:39 |
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Ahh, “enterprise” niche software is a hell into its own. Anything Epicor makes is a huge steaming pile of poo poo.
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# ? May 21, 2020 22:43 |
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Yeah hey Bill this is Marko over at SuchandSuch Vendor Company. Yeah hey we're giving you a courtesy call to let you know we will be disabling our API that your custom developed application has been using productively for years due to "security reasons." We're happy to introduce our new solution which we host on our servers so we can collect every last bit of information about your customer base while they're forced to interact with your product via our servers. There will be a one month delay before our API is disconnected and that began three days ago. We hope you like our outsourced garbage react jQuery portal that carries no ability to style to your needs to make your company appear unique. We look forward to assisting you with this migration!
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# ? May 21, 2020 22:59 |
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Methylethylaldehyde posted:I gave them my number with the written understanding that bugging me after shift had a 1 hour minimum, and that there was exactly zero guarantees that I would be near a machine, willing to leave wherever I was, and sober enough to log in successfully, much less troubleshoot stuff. But I would try my best. They took me up on it for a year or so. This is an arrangement I could probably live with, tbh. ...But they're not willing to pay me for that, so my work phone is in do not disturb-mode between 4pm and 8am. No one (not even HR/manager) at work has my personal cell number, and they're not getting it.
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# ? May 21, 2020 23:19 |
I generated an email to a ticket about a request to create some accounts and do a couple other piddly poo poo and threw it into our queue. My week was ending 10 minutes after that and it wasn't pressing so hey maybe some of the other guys could take it today or tomorrow instead. Nope, instead I get publicly asked in our Teams channel why I couldn't take care of it, was my day busy or something, and why I didn't ask for help if I needed it from a coworker who has micromanaged me like this several times in year I've been at this company. He pulled the "I would have helped if you had asked" bit. I threw it in the loving queue because that's what a queue is for. If it was urgent or anything, I would have asked because that's what reasonable adults do if they need help. He says he could probably look at it tomorrow afternoon if it's not taken care of. Then I get a bunch of emails of him corresponding with the requester getting the pertinent info for the ticket. Great, he decided to handle it. I'm fine with that. Nope. He then creates tickets for each task, which yeah sure I don't mind padding the stats a bit, but then just reassigns them all to me saying in our Teams channel, "I'm giving these to you as it isn't urgent and can be taken care of when you get back Tuesday." Holy gently caress.
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# ? May 21, 2020 23:53 |
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The number of people I have worked with, places I have worked at, that don't understand that it's okay to have things in a queue unassigned is mind-boggling. Set up an email alert for emails that are 15 minutes in unassigned. All tickets must be assigned, even if you are not working on them. Why?
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# ? May 22, 2020 00:01 |
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Sickening posted:How does a vendor push a new product on you exactly? Upgrade to the new version or we won't support you anymore. Why yes, it was spelled out in the support contract. It's a brief sentence that's vague, yet specific enough to go in our favor.
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# ? May 22, 2020 00:09 |
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cage-free egghead posted:I generated an email to a ticket about a request to create some accounts and do a couple other piddly poo poo and threw it into our queue. My week was ending 10 minutes after that and it wasn't pressing so hey maybe some of the other guys could take it today or tomorrow instead. There is a special place in hell for people like that.
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# ? May 22, 2020 00:30 |
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An office with a door in all likelihood
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# ? May 22, 2020 05:34 |
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Internet Explorer posted:The number of people I have worked with, places I have worked at, that don't understand that it's okay to have things in a queue unassigned is mind-boggling. Set up an email alert for emails that are 15 minutes in unassigned. All tickets must be assigned, even if you are not working on them. Why? Honestly? I've worked a ton of places where if you don't purposefully round Robin tickets or something, there's always a few slackers who do like 5% and bosses who won't hold them to a standard. And theyll claim "oh I was working on hard tickets" which ends up being bullshit when you look at their queues. I was a service desk and ticketing system manager for too long :/ I never expected everyone to be doing the same number of tix every week but generally if you average poo poo out over a few months it should be in the same ballpark. But Steve with a million funko pops on his desk was always consistently lower. Also on the generally unassigned stuff - if it's scutt work no one wants to do, no one will ever take the ticket. I work in a tiny group now and I'm not a lead anymore so our only real rule is everything needs to be assigned at 5pm and its been agreed upon by all 4 of us.
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# ? May 22, 2020 06:39 |
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silicone thrills posted:Honestly? I've worked a ton of places where if you don't purposefully round Robin tickets or something, there's always a few slackers who do like 5% and bosses who won't hold them to a standard. And theyll claim "oh I was working on hard tickets" which ends up being bullshit when you look at their queues. 2 of the three slackers at work are on permanent ticket bitch duty and responsible for round-robining the tickets out. Slacker #3 fucks the team average because he puts in 20 full minutes in his tickets for even the simplest poo poo.
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# ? May 22, 2020 07:30 |
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I made a tool that walks all the nested groups in AD and spits out a graph of all connections. So if user U is in group A, and group B lists A as a member, it would draw U -> A -> B I was investigating some access issues involving a student and kept staring at the graph. I replaced the labels so don't pay attention to them. e: Only three of those groups belong to us btw.
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# ? May 22, 2020 12:41 |
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Could I get a copy of that tool? Implementing nested groups in our new directory fairly heavily and a graphing tool like that would be useful to help keep track of them.
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# ? May 22, 2020 13:12 |
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devmd01 posted:Ahh, “enterprise” niche software is a hell into its own. Anything Epicor makes is a huge steaming pile of poo poo. I got chills seeing that name again... We can't seem to get away from them. We drop one of their products years ago (Epicor Eagle). And then 3 years ago they buy out another piece of software we are using and immediately dump the fantastic support team for their terrible "support".
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# ? May 22, 2020 13:20 |
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klosterdev posted:Could I get a copy of that tool? Implementing nested groups in our new directory fairly heavily and a graphing tool like that would be useful to help keep track of them. 2nding. This is really cool and will help us see just how messed up some of our groups are.
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# ? May 22, 2020 13:27 |
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klosterdev posted:Could I get a copy of that tool? Implementing nested groups in our new directory fairly heavily and a graphing tool like that would be useful to help keep track of them. Thirding!
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# ? May 22, 2020 13:33 |
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klosterdev posted:Could I get a copy of that tool? Implementing nested groups in our new directory fairly heavily and a graphing tool like that would be useful to help keep track of them. Before you post the code directly to the coding horror thread I should mention that I wrote this a few years ago in a hurry and it is due for a rewrite whenever I get the time. It's a card on the backlog. Has been since its inception… I stripped it down to the working parts to avoid all the bits that are site specific. Requires RSAT. code:
Also, this mixes line ending styles in the output, but you get the gist. Antigravitas fucked around with this message at 13:39 on May 22, 2020 |
# ? May 22, 2020 13:37 |
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I think I'm going to spend the rest of this working day to rewrite this. The RSAT dependency can probably be dropped entirely and I hate reading the code. Maybe I can even drop Powershell, that would be even better.
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# ? May 22, 2020 13:41 |
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you guys are real ones. i feel bad for IT pros who don't have this community to turn to
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# ? May 22, 2020 13:45 |
Just got word that our company is going back to the office on June 1st. The state also just had it's single most cases in one day yesterday. This is ridiculous.
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# ? May 22, 2020 14:25 |
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cage-free egghead posted:Just got word that our company is going back to the office on June 1st. The state also just had it's single most cases in one day yesterday. Oh no sorry boss I hurt my leg, gonna take 10-14 days before I can come in, let me know if anyone starts coughing, yeah?
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# ? May 22, 2020 14:40 |
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I keep getting emails from the same user about signing into a new 3rd party system they're bringing online. My only connection to this project was setting up the SSO integration with Azure, and I sent all the stakeholders an email with the correct URL they need to navigate to for the SSO to kick in. This user just doesn't seem to get the concept that she has to use the specific URL that I provided or it won't sign her in. For the last 3 days I've gotten emails saying that the SSO isn't working. Each time I've looked into it, I've found that she's bookmarked some other random URL for the site.
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# ? May 22, 2020 15:14 |
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cage-free egghead posted:Just got word that our company is going back to the office on June 1st. The state also just had it's single most cases in one day yesterday. s/scientists/bosses/ and this clip is more relevant than ever.
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# ? May 22, 2020 15:17 |
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Antigravitas posted:I think I'm going to spend the rest of this working day to rewrite this. The RSAT dependency can probably be dropped entirely and I hate reading the code. This is actually really great so far, totally works! How the hell do you actually get GVEdit to spit out the graph as a PNG after importing the text file though? klosterdev fucked around with this message at 15:42 on May 22, 2020 |
# ? May 22, 2020 15:35 |
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Does anyone know of any wireless bridges, like Ubiquiti Nanostations, that work with standard PoE? Planning out a project where I am only going to have standard PoE power available for devices, and likely won't have room for the "Instant PoE adapters" that Ubiquiti sells to make their 24v devices work with 802.3af. I also don't want to add more points of failure with adapters.
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# ? May 22, 2020 15:47 |
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# ? Apr 19, 2024 08:05 |
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I thought all the newer ubquiti stuff was 802.3af compatible out of the box?
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# ? May 22, 2020 15:50 |