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Kazinsal posted:After a week of back and forth with Shaw support they are now saying my random 5 minute bursts of 50% packet loss that happen 2-4 times a day that started only a week ago are coax quality issues somewhere between the wall and the CMTS in the sac box on the street. Get them to roll an in-home tech to your place. Next time you call, get their employee number immediately, and tell them you've been at this a week and you'd like a tech to come check the place out. If this moron actually told you that there's a CMTS on your street, and you don't have a hubsite or a datacenter on your street, they're just trying to get you off the phone.
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Aug 8, 2020 19:26
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originalnickname posted:Get them to roll an in-home tech to your place. Next time you call, get their employee number immediately, and tell them you've been at this a week and you'd like a tech to come check the place out. Yeah I thought that was a bit odd. Last time I worked with CMTses they were big 12RU bastards. I know where the sac box is and it's definitely not big enough to have a couple quarter racks in it. I really wish the city I live in would stop arguing over what is effectively petty cash with Telus and just let them lay FTTH already.
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Aug 9, 2020 05:43
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Kazinsal posted:Yeah I thought that was a bit odd. Last time I worked with CMTses they were big 12RU bastards. I know where the sac box is and it's definitely not big enough to have a couple quarter racks in it. They continue to be 12+ RU devices (until vCMTS).
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Aug 10, 2020 01:08
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I'm looking at signing up with Coextro for a 150 Mbps cable plan since they seem to offer the best bang for the buck in my area, is there any reason to avoid them? Also, is it worth it to purchase my own modem instead of using whatever they provide?
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Aug 10, 2020 20:36
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Generally people advise purchasing your own to avoid rental charges.
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Aug 12, 2020 03:30
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Welp. Teksavvy's rates are going up.
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Aug 19, 2020 19:50
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infernal machines posted:Welp. Teksavvy's rates are going up. They released a general statement a couple days ago about expecting higher rates because of the CRTC but is there something newer and more concrete?
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Aug 19, 2020 20:04
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I just received notice that the 5mbit unlimited plan my mom uses is going from $35 to $40 on October 1st
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Aug 19, 2020 20:07
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infernal machines posted:I just received notice that the 5mbit unlimited plan my mom uses is going from $35 to $40 on October 1st Snail mail? I checked my email after your post and didn't see anything so that's why I wondered if they had said anything publically. Guess I'll wait to receive my notice. Thankfully it's covered by my wife's work anyway.
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Aug 19, 2020 20:46
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Nope, email. They're probably staggering the notices or it's not affecting your service
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Aug 19, 2020 21:24
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Yeah, mine's going up by $10.
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Aug 21, 2020 20:43
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Ditto. $77.95 for 150/15.  Still $22 cheaper than Rogers, that's something I guess. 
Mister Facetious fucked around with this message at 22:17 on Aug 21, 2020 |
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Aug 21, 2020 22:14
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I moved back out to the boonies to my folks' place due to covid financial woes and there is only one provider worth having. The rest are somehow worse, or dial up. It's wireless line of sight internet and we are literally across the road from the tower. The conditions couldn't be any better for our connection, I can see the tower if I look out the window. The highest speed we can get is around 6mbps/1mbps, and that's when it's working. Latency is obviously very variable and can be really bad. Any kind of rain or thunderstorm and it's guaranteed to go out. Sometimes it just goes out for no discernible reason, and can be out for days at a time before a tech comes to the place or a crew goes out to whatever tower in the chain is affected. This is all to say nothing of the cost, too. Rural internet is an absolute nightmare, I can't imagine having to depend on service like what's offered out here for work. I don't imagine a satellite network would be any better. The county made a decision last year to form some committee to look at broadband options for the area, but looking into it it just seems like they're soliciting offers from various companies to set up more wireless towers, with similar speeds and service rather than investing in any kind of infrastructure that will offer stability or higher speeds.
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Aug 21, 2020 22:59
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If you’re literally across the road from the tower there’s lots of equipment options that could deliver 100/20 service. Sounds like you got a bum isp.
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Aug 22, 2020 19:52
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Nitr0 posted:If you’re literally across the road from the tower there’s lots of equipment options that could deliver 100/20 service. Sounds like you got a bum isp. Wouldn't surprise me. They got bought out by Rogers a few years ago and I think all of their wireless customers are just grandfathered in at whatever plans there were then.
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Aug 22, 2020 22:15
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While my random packet loss is no longer a problem, Shaw is now blackholing any and all bittorrent traffic regardless of origin, content, or tracker. Even perfectly legitimate traffic such as downloading actual Linux ISOs gets to about 20 kB/s and then immediately gets cut off. gently caress you, Shaw. gently caress you and your stupid net neutrality denying monopolistic bullshit. I hope your entire company gets ripped apart.
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Aug 24, 2020 12:49
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Who the hell is torrenting without a VPN in this day and age?
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Aug 24, 2020 13:09
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Shaw doesn't do any traffic management on specific programs or protocols. What's more likely is that you're running into node or hubsite congestion, which someone can look up for you.
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Aug 24, 2020 13:24
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Kazinsal posted:While my random packet loss is no longer a problem, Shaw is now blackholing any and all bittorrent traffic regardless of origin, content, or tracker. Even perfectly legitimate traffic such as downloading actual Linux ISOs gets to about 20 kB/s and then immediately gets cut off. Shaw isn’t black holing your torrent traffic lol
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Aug 24, 2020 13:33
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Is TekSavvy still a good option if I’m fed up with Shaw in BC? Been trying to get a Shaw supervisor to call me back for 27 days now. I’m up to eleven calls totalling over five hours on the phone plus a half hour of web chat and still no callback. Rapidly reaching the point of being fed up enough to just drop the modem off at the local office and tell them to cancel my services. Telus seems to be as bad or worse according to colleagues at work/etc. Prices look outrageous and they’re all multi-year contracts too. Internet access in Canada is the loving worst.
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Aug 24, 2020 22:54
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Kazinsal posted:While my random packet loss is no longer a problem, Shaw is now blackholing any and all bittorrent traffic regardless of origin, content, or tracker. Even perfectly legitimate traffic such as downloading actual Linux ISOs gets to about 20 kB/s and then immediately gets cut off. IDK at this point it seems like maybe your computer is just a giant piece of poo poo.
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Aug 25, 2020 00:41
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Shaw Torrent.
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Aug 25, 2020 00:56
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BGrifter posted:Is TekSavvy still a good option if I’m fed up with Shaw in BC? TekSavvy will ride on the same network as Shaw. What problem are you trying to solve with Shaw? If you have an issue with your lines between the house and the node then switching to Teksavvy won't fix anything. Once you switch and have the same problem then Teksavvy will have to contact Shaw and wait for them to book it in and fix it. If you're annoyed over billing or whatever then Teksavvy would be fine.
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Aug 25, 2020 00:58
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Kazinsal posted:While my random packet loss is no longer a problem, Shaw is now blackholing any and all bittorrent traffic regardless of origin, content, or tracker. Even perfectly legitimate traffic such as downloading actual Linux ISOs gets to about 20 kB/s and then immediately gets cut off. In the off chance you are using a VPN, is it maybe connecting with a weird protocol? My VPN on the auto setting was attempting to connect via IKEv2, and I had to manually set it to UDP to get fast speeds.
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Aug 25, 2020 01:00
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Kazinsal posted:While my random packet loss is no longer a problem, Shaw is now blackholing any and all bittorrent traffic regardless of origin, content, or tracker. Even perfectly legitimate traffic such as downloading actual Linux ISOs gets to about 20 kB/s and then immediately gets cut off. your bittorrent client doesn't actually have an upload/download limit set to anything super low, right? If you were being a jerk and capped your upload to 1kb/s, that does prevent the client from having the bandwidth to request extra chunks to be downloaded
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Aug 25, 2020 01:10
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Nitr0 posted:If you're annoyed over billing or whatever then Teksavvy would be fine. Yep, it’s billing. They doubled my bill in April, stopped sending me paper bills, and switched my account to eBill without notification or permission. Oh and the email they switched it to is the Shaw.ca email I’ve been telling them for five years I do not use. Had a rather unpleasant surprise when I logged into my account end of July after paying my normal bill for the last four months. Been trying to get ahold of a supervisor to address the issue for 27 days. I’m up to my fifth promise of “a call back within 24-48 hours”. So I’m suddenly a lot more interested in TekSavvy’s offerings. The Shaw network is fantastic, it’s just their godawful customer service and scammy predatory contract plans that are driving me off.
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Aug 25, 2020 01:26
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Hanlon's razor. I'm an immense loving idiot and my recent myriad issues with Shaw made me jump to blaming them after having the same result in multiple torrent clients. My NAS crapped out and put itself into read-only mode. qBittorrent would start downloading, get about 64 megs of data downloaded, then try to move it to the NAS, fail, and stall the torrent. I'm going to go walk off into the forest forever and become a hermit out of shame
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Aug 25, 2020 01:33
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Kazinsal posted:Hanlon's razor. I'm an immense loving idiot and my recent myriad issues with Shaw made me jump to blaming them after having the same result in multiple torrent clients. My son, feel no shame. The spark-box is at fault. Every warrior or shamaness has once wanted to punt their learning machine into the Pit of Gone, for they vex us.
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Aug 25, 2020 01:39
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zergstain posted:Who the hell is torrenting without a VPN in this day and age?
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Aug 25, 2020 01:51
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Chris Knight posted:Hollywood can still send notifications to VPN providers, ask me how. how
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Aug 25, 2020 03:48
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Chris Knight posted:Hollywood can still send notifications to VPN providers, ask me how. Do you work for a VPN provider? Because if yours is forwarding notifications to you, then maybe you want to get one that doesn't keep the logs necessary to tie activity from your IP address to your account.
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Aug 25, 2020 14:03
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zergstain posted:Do you work for a VPN provider? Because if yours is forwarding notifications to you, then maybe you want to get one that doesn't keep the logs necessary to tie activity from your IP address to your account. Express VPN it is.
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Aug 25, 2020 14:14
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Nobody is talking about how TekSavvy is now able to offer gigabit speeds over Rogers cable. Why the gently caress is the upload speed only 30 Mbps on a gigabit plan? The fastest Bell offers where I live is 50/10. For some reason Start.ca offers 50/10 for DSL here, while TekSavvy only does 25/10. They're both $60/month. What's up with that?
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Aug 29, 2020 22:38
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You can only get what Rogers or bell offers. Check their maps first, teksavvy or start might not have the correct info.
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Aug 29, 2020 22:45
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I am aware that I'm limited to what Rogers offers. I'm asking why Rogers only has 30 Mbps upload. As for DSL, I'd have to assume that if TekSavvy doesn't list 50/10, they won't sell 50/10. But they're charging the same Start.ca does for half the download speed over DSL for some reason I can't fathom.
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Aug 29, 2020 23:45
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Faster upload needs newer versions of DOCSIS, which also means changes to equipment and channel allocation. If work-from-home becomes more normalized we might see things change, but right now providers are going to opt to allocate bandwidth for downstream uses because it allows them to advertise gigabit speeds, and the vast, vast majority of consumer traffic is based on consuming media so it's no surprise they go this route. There's also the fact that while faster upload is possible and modern iterations are getting closer, DOCSIS isn't truly symmetrical due to the nature of the beast. It's a simplification but it's just radio over coax instead of the air. The transmitter equipment on the ISP side is much more powerful than what you've got in the modem installed in your home, and way more expensive than what a home user is going to pay.
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Aug 30, 2020 00:29
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TekSavvy only offers 150/15 where I am. Shaw offers 1000/30, but they can't even serve 300/15 without awful packet loss and disconnections. Prior to my internet going to poo poo I was considering a business package to get sweet sweet upload but that's not even a remote consideration anymore. Telus, meanwhile, is still arguing with the municipal government over who pays for what for a PureFibre deployment, so I guess the only way to get functional internet here is to move.
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Aug 30, 2020 00:38
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Kazinsal posted:Shaw offers 1000/30, but they can't even serve 300/15 without awful packet loss and disconnections. This is again, just your system.
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Aug 30, 2020 00:43
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Also, Rogers had 1000/50 and lowered it to 1000/30, a few years ago. The only places you're getting decent upload are GPON and dedicated fibre, and symmetrical microwave links
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Aug 30, 2020 00:43
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Bloody Hedgehog posted:This is again, just your system. When it happens I lose connectivity and experience 50+% packet loss on wired and wireless devices no matter what the configuration is. I'm sure it's just my system, yes, all five of them experiencing the same problem at the same time for the same duration over two different kinds of access media, definitely.
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Aug 30, 2020 00:46
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