|
Antioch posted:I worked with a Sherry Lutz for quite a while at a FirstInitialLastname place. Poor Slutz. Also worked with a Wael Izzard, but he wasn't any fun about it. Hopefully Wael picked up the nickname "Rincewind"
|
#
?
Nov 11, 2020 23:07
|
|
|
|
| # ? Apr 16, 2024 06:59 |
|
|
Fortis posted:Three Letter Identifier There's an ancient system at my place that uses three letter initials to log in. There are more user accounts than possible unique combinations at this point. 
|
|
#
?
Nov 12, 2020 00:32
|
|
|
Kurieg posted:Trying to unify usernames across applications where some have LOGIN defined as a VARCHAR16 or smaller My company uses an ancient facility monitoring software that is hard-coded to use your windows password, but your windows password has to conform to the rules of the software so it's 8 characters, no more, no less.
|
|
#
?
Nov 12, 2020 02:31
|
|
|
tactlessbastard posted:My company uses an ancient facility monitoring software that is hard-coded to use your windows password, but your windows password has to conform to the rules of the software so it's 8 characters, no more, no less. Sure hope you weren't planning on migrating to azure anytime soon, because that system will still be hardcoded to your windows password that you can no longer update once it expires.
|
|
#
?
Nov 12, 2020 04:38
|
|
|
Um.. no?
|
|
#
?
Nov 12, 2020 04:47
|
|
|
I mean, I’m sure there is some lovely esoteric configuration where that is true, but on it’s face that’s definitely wrong.
|
|
#
?
Nov 12, 2020 04:49
|
|
|
a ticket DIDN'T come in!! literally not a single ticket about YouTube from last night
|
|
#
?
Nov 12, 2020 13:47
|
|
|
Shugojin posted:a ticket DIDN'T come in!! That’s surprising.
|
|
#
?
Nov 12, 2020 17:14
|
|
|
Shugojin posted:a ticket DIDN'T come in!! Turns out your ticketing system is down.
|
|
#
?
Nov 12, 2020 17:26
|
|
|
Zil posted:Turns out your ticketing system is down. Do you not run your ticketing system on youtube? All users must submit a video when they want something and tag us, and the comments serve as the journal.
|
|
#
?
Nov 12, 2020 17:29
|
|
|
shortspecialbus posted:Do you not run your ticketing system on youtube? All users must submit a video when they want something and tag us, and the comments serve as the journal. This would be an awesome ticketing system, but only if the comments were open for any rando to read/write in
|
|
#
?
Nov 12, 2020 17:39
|
|
|
shortspecialbus posted:Do you not run your ticketing system on youtube? All users must submit a video when they want something and tag us, and the comments serve as the journal. We also make user beg for likes before we'll help.
|
|
#
?
Nov 12, 2020 21:00
|
|
|
Just got a ticket where a user was complaining about the number of unskippable ads in a YouTube video. It's one of those channels that uploads large quantities of simple low-quality content targeting kids and/or the elderly and aggressively monetizes as a business model. Sorry man, we don't control adsense.
|
|
#
?
Nov 12, 2020 23:37
|
|
|
klosterdev posted:Just got a ticket where a user was complaining about the number of unskippable ads in a YouTube video. But that's computers! You do computers, right?
|
|
#
?
Nov 12, 2020 23:42
|
|
|
I sure do 
|
|
#
?
Nov 12, 2020 23:45
|
|
|
 Digital Ocean's website checks for cloud-to-butt and reverts the changes the extension makes. Talk about not having a sense of humour.
|
|
#
?
Nov 13, 2020 05:55
|
|
|
Irritated Goat posted:We combat the username issue by just using initials. At my present employer I had previously done a one-month stint on service desk almost twenty years ago, so I have my initials as userID/email and everyone hired in the last 15 years has an autogenerated ID. I know of one person who got their first name as their userID, so I'm not smug about it. tactlessbastard posted:My company uses an ancient facility monitoring software that is hard-coded to use your windows password, but your windows password has to conform to the rules of the software so it's 8 characters, no more, no less. For a long time our passwords had to be exactly 8 characters: the union of HP-UX's 8 character max and AD's 8 character minimum.
|
|
#
?
Nov 13, 2020 06:45
|
|
|
less than three posted:
The monsters That just means we need a cloud-to-butt-to-cloud-to-butt extension
|
|
#
?
Nov 13, 2020 07:27
|
|
|
A ticket came in... Asking if any of the computers in my office's lab have optical drives, because the renewal/upgrade for one of our products came on a CD, and the vendor refuses to give us a digital download.
|
|
#
?
Nov 13, 2020 07:30
|
|
|
Dirt Road Junglist posted:A ticket came in... This is why I keep a USB CD/DVD drive on hand.
|
|
#
?
Nov 13, 2020 07:37
|
|
|
Internet Explorer posted:This is why I keep a USB CD/DVD drive on hand. Yup, same. I do have a pile of desktops in the lab (HP keeps sending us new SKUs every time Intel has a chip shortage), so I'm extremely equipped for this request. It's just...$Vendor, what the gently caress.
|
|
#
?
Nov 13, 2020 07:50
|
|
|
mllaneza posted:For a long time our passwords had to be exactly 8 characters: the union of HP-UX's 8 character max and AD's 8 character minimum. So... How many people used "12345678" or "password"?
|
|
#
?
Nov 13, 2020 12:40
|
|
|
mllaneza posted:Well all know the time-honored ritual of "turn it off, then back on again". But that seems somehow more intimidating than usual when "it" is a $165,000 mass spectrometer even if I do have Agilent support on the line. scientific software is one of the worst things. it's written by nerds, stuck in a lab somewhere, for their own use. usually by nerds who kind of know how to code but either have never held something with decent UI, or are so lost in making a tool for themselves they don't consider other people using it. inevitably they publish or spin off or get bought out, and suddenly their kludged together control software drives a million dollar industry, all whilst there are random buttons and dials and option menus sequestered, hidden, or badly explained. they lose connection to their modules all the time, error messages are supremely unhelpful, startup procedures contains loads of little widgets in random places, or redundant control panels, maintenance data can't be exported... why yes I'm the dedicated computer toucher in this hospital lab why do you ask
|
|
#
?
Nov 13, 2020 13:10
|
|
|
Fiber cut friday  This one ex comp sci professor keeps calling in and trying to do troubleshooting for us lol GOD but I hate him
|
|
#
?
Nov 13, 2020 15:27
|
|
|
Shugojin posted:Fiber cut friday This but every day There is an army of Joe Six-Packs in the wild who rent Ditch Witches specifically to mess up my day.
|
|
#
?
Nov 14, 2020 00:59
|
|
|
server room a/c failure friday y'all
|
|
#
?
Nov 14, 2020 01:33
|
|
|
ChickenOfTomorrow posted:server room a/c failure friday y'all Friday the 13th, in 2020
|
|
#
?
Nov 14, 2020 01:48
|
|
|
TITTIEKISSER69 posted:Friday the 13th, in 2020 The second Friday the 13th in 2020
|
|
#
?
Nov 14, 2020 01:50
|
|
|
less than three posted:
Time for cloudtobutt, cloud_to_butt, cloud2butt, clowd2butt.
|
|
#
?
Nov 14, 2020 03:41
|
|
|
Super Nintendo 64 posted:Time for cloudtobutt, cloud_to_butt, cloud2butt, clowd2butt. Cloud to clown. All our data is stored in the clown.
|
|
#
?
Nov 14, 2020 08:01
|
|
|
That Dang Lizard posted:Cloud to clown. All our data is stored in the clown. We all compute down here
|
|
#
?
Nov 14, 2020 10:22
|
|
|
Rooted Vegetable posted:We also make user beg for likes before we'll help. Up vote this so the VP Engineering will see!
|
|
#
?
Nov 14, 2020 10:42
|
|
|
I honestly do think a model that allows people to see a ticket and join in so you are actively helping a larger group at once, with elements of users being able to escalate themselves if enough people sign on has its benefits. Then I remember what people did to the internet
|
|
#
?
Nov 14, 2020 17:34
|
|
|
RFC2324 posted:I honestly do think a model that allows people to see a ticket and join in so you are actively helping a larger group at once, with elements of users being able to escalate themselves if enough people sign on has its benefits. Doesn't work amazingly well on github issues, and that's a relatively well-behaved group of users. But yeah, in an ideal world.
|
|
#
?
Nov 14, 2020 17:35
|
|
|
Jaded Burnout posted:Doesn't work amazingly well on github issues, and that's a relatively well-behaved group of users. But yeah, in an ideal world. Its one of those things that I want to say can't make anything worse than a normal ticket system, but that assumes everyone is acting in good faith and not just causing chaos for fun. The other downside I can see doing that for an internal system is "helpful" employees who are "good at computer" spending all their time surfing issues "helping" other employees.
|
|
#
?
Nov 14, 2020 17:51
|
|
|
RFC2324 posted:with elements of users being able to escalate themselves Isn't that just "I'M GONNA GO CRY TO MY SALES REP!!!!" though?
|
|
#
?
Nov 14, 2020 20:46
|
|
|
Kyrosiris posted:Isn't that just "I'M GONNA GO CRY TO MY SALES REP!!!!" though? I was thinking more of the "get enough likes and it goes to the manager" thing. Its less "I need special treatment" and more "a bunch of people think this needs your attention, pay attention" E: poo poo, if you have worked any kind of customer service you know that public facing stuff gets auto-escalated anyway. I'd rather it take more than one person screaming to get a reaction RFC2324 fucked around with this message at 23:16 on Nov 14, 2020 |
|
#
?
Nov 14, 2020 23:14
|
|
|
One place I have worked actually had their ticketing system notify you when you made a ticket, and notified your direct manager too. If they clicked on a button in the email, it notified their manager and bumped the priority. I think there were no more than six clicks possible before the CEO got an email about it.
|
|
#
?
Nov 15, 2020 03:25
|
|
|
Arquinsiel posted:One place I have worked actually had their ticketing system notify you when you made a ticket, and notified your direct manager too. If they clicked on a button in the email, it notified their manager and bumped the priority. I think there were no more than six clicks possible before the CEO got an email about it. I worked a place that did automated escalation based on SLA breaches, all the way to the CEO. I think the SLA had to be breached by like a month for that to happen, but it was technically possible
|
|
#
?
Nov 15, 2020 04:19
|
|
|
|
| # ? Apr 16, 2024 06:59 |
|
|
The nice side of the button was the manager could go "this is loving stupid" and clear a dumb ticket from the queue. Seemed to help manage the problem users pretty well.
|
|
#
?
Nov 15, 2020 04:28
|
|