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I know it's not at all what you're talking about, but I don't even trust our call center with insight into open tickets. What's that? This customer's service is completely out? Why yes I happen to have the ticket number for youtube being down sitting right here in my clipboard. Lower call times are good for the customer 
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Nov 15, 2020 04:33
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Renegret posted:I know it's not at all what you're talking about, but I don't even trust our call center with insight into open tickets. That's kind of what you get when you make a call center all about metrics and not about helping the caller. Just a race to the bottom.
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Nov 15, 2020 04:42
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Zil posted:That's kind of what you get when you make a call center all about metrics and not about helping the caller. Just a race to the bottom. Replace "call center" and "caller" with literally anything that makes sense and this is still a true statement. This is just typical badly run business poo poo. It's what you do when your reach exceeds your grasp and you have to hire a bunch of idiots as middle managers.
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Nov 15, 2020 04:53
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RFC2324 posted:The other downside I can see doing that for an internal system is "helpful" employees who are "good at computer" spending all their time surfing issues "helping" other employees. Yeah the other case study I was thinking is apple/microsoft forums filled with people who don't really know what they're talking about.
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Nov 15, 2020 18:59
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Jaded Burnout posted:Yeah the other case study I was thinking is apple/microsoft forums filled with people who don't really know what they're talking about. God yes that is so annoying, ask a question get a bullshit answer from a random person who has MVP next to their name (not an employee just a prolific poster).
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Nov 15, 2020 19:02
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orange juche posted:God yes that is so annoying, ask a question get a bullshit answer from a random person who has MVP next to their name (not an employee just a prolific poster). Those are the same kinds of forums where there is a huge predominance of prolific posters who feel like every question being asked is directed to them, to the point of answering posts just to say they don't know. It's just baffling.
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Nov 15, 2020 19:07
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I was looking up a semi known issue with a bit of software I'm learning. Found the community forums and every thread I saw mention the issue, the same guy would reply "search the forums". So I did. He was the first reply to 7 people with that, and never once pointed any one to the thread he was talking about. Sweet way to get your post count up! That said everyone else in the FreeCAD forums is super helpful, and both the second and third answer in each of those threads provided insight and possible work arounds.
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Nov 15, 2020 19:21
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Jaded Burnout posted:Yeah the other case study I was thinking is apple/microsoft forums filled with people who don't really know what they're talking about. Technet or whatever the Microsoft forums are branded these days is such a quagmire of poo poo, know-nothings, and bottom-tier MS staff whose sole job appears to be "respond to a worthless post and even more worthless response with a worthless reminder to click 'solved' if the question was answered" that I've added it to the extension that blocks certain domains from google results. All technet does is poo poo up page after page of google results that could be better taken up with hits from specialist forums populated by people who know how to describe a problem and whose solution is not "I just formatted and rebuilt the server and the problem is gone". tl;dr: gently caress technet.
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Nov 15, 2020 19:59
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Technet and Stack are basically the same. Try everything anyone suggested at any point in the thread and there is a nonzero chance it will work. Spiceworks is the home of absolutely nonsense garbage from SMB know nothings who are faking their way through being employed on the absolute saddest edge of the industry.
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Nov 15, 2020 20:03
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Weatherman posted:Technet or whatever the Microsoft forums are branded these days is such a quagmire of poo poo, know-nothings, and bottom-tier MS staff whose sole job appears to be "respond to a worthless post and even more worthless response with a worthless reminder to click 'solved' if the question was answered" that I've added it to the extension that blocks certain domains from google results. I found it hilarious to run into this post while I was binging something and clicked onto a technet thread where it was just ten "MVP Independent Advisor" people with multiline sigs containing "PLEASE MARK SOLVED IF I HELPED YOU, MS ADVISOR SINCE 2010, DONT FORGET TO THANK IF HELPED, [PC specs here]" all suggesting sfc /scannow in a massive blatantly copypasted wall of text.
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Nov 15, 2020 20:34
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It's slightly depressing how often just running sfc /scannow will at least hide the issue for a while.
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Nov 15, 2020 21:04
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I love when the top google hit is a post describing my exact issue and the only answer is "Just google it you simpleton". My company added a #itsupport channel on slack when they went remote. As an IT adjacent person I got added. The first question comes in and a whole bunch of "helpful" responses flood in. I left the channel.
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Nov 15, 2020 21:18
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Arquinsiel posted:It's slightly depressing how often just running sfc /scannow will at least hide the issue for a while. Uhhhh that surprises me. In a fair few years of computering the only thing I’ve used it for is distracting Users while l fixed the real issues. I’ve never once seen it actually fix anything at all.
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Nov 15, 2020 21:36
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Cat Army 
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The Iron Rose posted:Uhhhh that surprises me. In a fair few years of computering the only thing I’ve used it for is distracting Users while l fixed the real issues. I’ve never once seen it actually fix anything at all.
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Nov 15, 2020 21:46
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What's the goon zeitgeist opinion on cloud backup platforms for home machines? Around 5TB of data, never really had to do a restore, and I've previously had Crashplan. Used to be a great deal for unlimited storage but I was hoping for something that didn't eat up local disk space and could schedule backups to absolutely not occur during certain timeframes. The catch is that I've got a NAS mapped as a network share that contains most of the stuff I want to back up, and the second any network storage is involved, it's The Business Plan for you.
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Nov 15, 2020 22:30
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I have a Synology NAS that I configured to sync up to Backblaze B2 and it was really easy to configure, and costs almost nothing.
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Nov 15, 2020 22:41
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lament.cfg posted:I have a Synology NAS that I configured to sync up to Backblaze B2 and it was really easy to configure, and costs almost nothing. For example 5TB of backup storage on B2 is like 25 bucks a month. Absolutely worth it for offsite backup.
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Nov 15, 2020 22:55
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orange juche posted:For example 5TB of backup storage on B2 is like 25 bucks a month. Absolutely worth it for offsite backup. We are paying some stupid amount for offsite backup using a Veaam cloud host thing. Going to look into this.
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Nov 15, 2020 23:32
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Bob Morales posted:We are paying some stupid amount for offsite backup using a Veaam cloud host thing. Going to look into this. Wear your loving mask bob. Also, we use veam to backup to a dedicated synology and then mirror that to azure blob storage
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Nov 15, 2020 23:34
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We supposedly can spin up a limited amount of backup servers or some poo poo with our plan. At the colo, that is. Offsitedatasync.net or something They want some ridiculous amount to go from 4TB to say, 6TB.
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Nov 16, 2020 00:27
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Guy Axlerod posted:I love when the top google hit is a post describing my exact issue and the only answer is "Just google it you simpleton". 
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Nov 16, 2020 00:50
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Worse, when there is an answer, and it's the OP saying "nevermind, I fixed it". loving HOW, DenverCoder9? SHARE YOUR SECRETS!
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Nov 16, 2020 01:00
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Motronic posted:Those are the same kinds of forums where there is a huge predominance of prolific posters who feel like every question being asked is directed to them, to the point of answering posts just to say they don't know. It's just baffling. And when they don't, their posts are the same copy and pasted troubleshooting template. Often ignoring the original post where they mention they did all of the troubleshooting steps that are in the stupid template.
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Nov 16, 2020 01:19
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Arquinsiel posted:It's slightly depressing how often just running sfc /scannow will at least hide the issue for a while. Oh hey, the guy who wanted my team to run sfc /scannow on a couple of machines because our Java/Python kludge of an archival system won't install because of an obscure DLL error went on sabbatical Friday without opening the tickets to have us do that.  JackSplater posted:So... How many people used "12345678" or "password"? I don't know, but 12 instrument vendors have given us a PC bundled with the instrument that has a serial number of 123456789. We have thirty four machines with a s/n of "To be filled by O.E.M." The in-house inventory system that assumes serial numbers are globally unique just about had kittens when they tried to import my database of lab machines. It also assumes hostnames never, ever change.
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Nov 16, 2020 03:16
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mllaneza posted:Oh hey, the guy who wanted my team to run sfc /scannow on a couple of machines because our Java/Python kludge of an archival system won't install because of an obscure DLL error went on sabbatical Friday without opening the tickets to have us do that. When he opens the ticket, obviously.
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Nov 16, 2020 03:23
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mllaneza posted:I don't know, but 12 instrument vendors have given us a PC bundled with the instrument that has a serial number of 123456789. We have thirty four machines with a s/n of "To be filled by O.E.M." The in-house inventory system that assumes serial numbers are globally unique just about had kittens when they tried to import my database of lab machines. It also assumes hostnames never, ever change.
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Nov 16, 2020 06:25
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Knormal posted:In a big PC refresh we did about a decade ago we got two PCs with the same MAC. Fortunately they ended up on opposite ends of the state and never ended up on the same subnet, so it never caused any technical issues, but man did that confuse us for a while until we confirmed that they were in fact different machines. I thought that MAC were unique? A part of it is the manufacturer and the rest can be compared to the serial number?
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Nov 16, 2020 09:11
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Dunno-Lars posted:I thought that MAC were unique? A part of it is the manufacturer and the rest can be compared to the serial number? Manufacturers can and have reused MAC addresses before, and still do.
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Nov 16, 2020 09:16
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You can also spoof or change MACs easily on many devices. It’s why most infosec people will tell you MAC filtering on your consumer grade router is more trouble than it’s worth. Incidentally, two of my personal triggers are people who pronounce “nuclear” as “nuke-you-lar,” and people who interchange Mac[OS] and MAC like there’s no distinction between them.
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Nov 16, 2020 09:29
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New from McDNS, the McAddress.
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Nov 16, 2020 09:39
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Dunno-Lars posted:I thought that MAC were unique? A part of it is the manufacturer and the rest can be compared to the serial number? I've had power surges change my motherboard's built in NIC's MAC address to 00-00-00-00-00-10 on two separate occasions.
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Nov 16, 2020 12:29
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Dirt Road Junglist posted:You can also spoof or change MACs easily on many devices. It’s why most infosec people will tell you MAC filtering on your consumer grade router is more trouble than it’s worth. I buy an Apple from MAC Then I use it to visit a WEB site
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Nov 16, 2020 13:05
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Dunno-Lars posted:I thought that MAC were unique? A part of it is the manufacturer and the rest can be compared to the serial number? Each individual Ethernet interface on a Palo Alto firewall (of the same model at least) will have the same MAC address as other PAN fws. Eth1/1 on FW1 will have the same MAC address as eth1/1 on fw2. Usually not a problem, unless you’re connecting them over, say, a point to point link. You can fix it by putting them different HA groups, which slightly changes the MAC address.
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Nov 16, 2020 13:11
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Dunno-Lars posted:I thought that MAC were unique? A part of it is the manufacturer and the rest can be compared to the serial number? We had a conflict at a LAN party long ago because the server's NIC shipped with a 00:00:00:00:00:00 MAC. This was fine for years until someone showed up with a NIC that was configured the same way.
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Nov 16, 2020 14:23
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Ticket comes in, laptop seems to be coming apart ya, uhh bring that in asap please before it explodes
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Nov 16, 2020 14:34
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Ticket comes in: I HEARD FROM A RELIABLE SOURCE THAT YOU HOOKED UP A DIESEL GENERATOR AND YOUR NEW STUFF IS READY TO GO i have no idea who the gently caress you heard that from buddy but they're full of poo poo
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Nov 16, 2020 15:57
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senrath posted:Manufacturers can and have reused MAC addresses before, and still do. I ran into this before... We bought some finger print based time clocks designed to work with the time and attendance system that we used at the time. Shortly after plugging the second one in, it was discovered that all of them had the same hardcoded MAC address. The supplier saw no problem with this.
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Nov 16, 2020 16:16
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mattfl posted:Ticket comes in, laptop seems to be coming apart I've had a few 1st gen Microsoft Surface Books looking just like that. Except the battery is behind the screen, so that gets cracked as well. Microsoft sends a "fireproof" box to ship it back to them with.
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Nov 16, 2020 16:18
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mattfl posted:Ticket comes in, laptop seems to be coming apart I've had a whole pile of Dells do that to various extents, mostly Latitude 7480s, some of the early 7490s (same battery,) and a few 7470s at the end of their warranty/service life. Of course, the *battery* only has a 1 year warranty, not covered by the 3 year extended warranty, almost like they know their batteries are garbage. We started buying 7480/90 batteries by the dozen at one point.
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Nov 16, 2020 16:26
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Data Graham posted:I buy an Apple from MAC I need an APP to do that
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Nov 16, 2020 17:08
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