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Hi, I bought a new laptop and, after using it, decided I'd stick to my old one. I did a factory reset, sold it, but according to the new owner she's being asked for my password. I was under the assumption that once you did a factory reset, you'd create a new user account and password and everything. What happened, and what can I do about it?
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# ? Jun 24, 2021 18:25 |
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# ? Apr 24, 2024 09:57 |
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Dynastocles posted:Hi, I bought a new laptop and, after using it, decided I'd stick to my old one. I did a factory reset, sold it, but according to the new owner she's being asked for my password. I was under the assumption that once you did a factory reset, you'd create a new user account and password and everything. What happened, and what can I do about it? Did you not boot it up after completing the reset to check? Soooooo, if the person you sold it to has a 8gb USB stick, another PC, and internet, you could tell them to do the "option one" instructions here to do a clean reinstall. They shouldn't need a product key. If they don't have a USB stick etc, you could tell them your password and have them do the "option two" instructions. But that's like, possibly not great for your security. Depends a lot on whether you're using a MS account or local, and what other stuff is tied into it.
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# ? Jun 25, 2021 16:30 |
You can do the "option two" reset without logging in - just hold shift, click the power button icon, select Reboot and it'll load into the recovery menu. "Keep my files" requires the password, "remove everything" does not. This does not require a USB or product key.
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# ? Jun 26, 2021 03:43 |