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That's my point, it makes it very transparently obvious it's just damage control and they aren't necessarily concerned about the actual issue just the potential bad press.
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Feb 22, 2022 17:57
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power crystals posted:That's my point, it makes it very transparently obvious it's just damage control and they aren't necessarily concerned about the actual issue just the potential bad press. Welcome to corporate life.
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Feb 22, 2022 19:25
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I do appreciate Steve's commitment to his stance of "it went as expected" instead of "went well/good" to paste over the amount of bullshit that was thrown around for awhile on a majority of the discussion. His no nonsense, sincere, and direct communication during the whole thing is just extremely refreshing. It's sad to see a staple company like Newegg in this state.
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Feb 22, 2022 19:43
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It's good Steve got to speak to people other than the PR guy. Particularly the head of customer service who is ultimately responsible for the hundreds of terrible interactions that GN uncovered. It's promising that they said going forward returns could be accepted by level 1 but if they were rejected they'd automatically be escalated to someone who is actually qualified to make that determination. The story they gave for Steve's case made no sense - the warehouse worker checked off 9 of the boxes and didn't write in the additional information field, and didn't include a photo, so their hands were tied - what kind of lovely process is that? When you have a customer on the phone insisting that your org is wrong, put eyes on the drat item. And the customers who were shipped wrong product, returned it, and were told they didn't return what they ordered. That's a horrendous bureaucratic fuckup that puts the customer in a catch-22 and shouldn't be permitted if newegg wants to continue doing business. It's not promising that half the newegg execs in the room were newbies. They could have good intentions to unfuck the company and then bail like their predecessors did. It will definitely need follow up.
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Feb 22, 2022 19:52
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This is a complicated and difficult situation for Newegg, but for completely stupid reasons. It's a same class of problem that so many companies run into, but it's not really fixable without taking a Risk, and risk is just unacceptable for many. They have 4 VPs who I would say at least are at least moderately interesting in fixing this problem. 3 of them have seniority measured in 'months', which is really important in defining the pace of such a process if it were to ever happen. The problem has nothing to do with their willingness to make changes, but has everything to do with the company's willingness to allow these folks to take risk. VPs with no seniority will not get any space to take a major risk to fix the problem. That major risk in this case is probably, 're-evaluate KPIs. Loosen them up a bit, or maybe re-define them entirely'. If that kind of a change results in a cost center costing even more, then the VP is going to get flack, especially when they are working on the margins they are. Worse yet, the VPs know this and they know they have no political ammo to spend, and so they don't -- it's career suicide, and even if it successfully addressed the issue, it will come at the cost of *something* on the balance sheet and it looks 'bad', regardless of any positive secondary effects. My read here is that without a decree on high from the C-levels to make changes, nothing substantial will get changed. Even then, the risk is instead being offloaded to the Cs that say, 'do it' instead of the VPs, and if there is one thing execs are good at, it's protecting their own rear end and inflated wages.
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Feb 22, 2022 20:31
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Look, they spent a lot of money on external consultants to come up with those KPIs so they aren't just going to throw them out
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Feb 22, 2022 21:51
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Thanks Ants posted:Look, they spent a lot of money on external consultants to come up with those KPIs so they aren't just going to throw them out What they need is a way to bundle all those lovely KPIs into a derivative asset they can sell to shareholders.
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Feb 22, 2022 22:24
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Given the public outrage, i am expecting newegg will introduce what Amazon is doing in certain euro locales (first 3-5 returns in a quarter will be effortless, afterwards the reps will get up into your rear end to even accept the return). It's the best compromise to look nice without messing up the kpi too much
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Feb 22, 2022 23:06
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SlowBloke posted:Given the public outrage, i am expecting newegg will introduce what Amazon is doing in certain euro locales (first 3-5 returns in a quarter will be effortless, afterwards the reps will get up into your rear end to even accept the return). It's the best compromise to look nice without messing up the kpi too much I mean this is pretty much how returns with Amazon have been for a long time, but even easier with Warehouse poo poo. Figuring out how to approach open box is easy : Always accept returns on open box unless you have photo proof that the customer damaged the product. If you get too many returns on a class of open box product, stop selling that class of open box product. Sell it to a third party and let them deal with the hassle/bad PR. If a customer falls too far outside the norm on returns for open box products, stop letting them buy open box products.
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Feb 22, 2022 23:34
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Canine Blues Arooo posted:My read here is that without a decree on high from the C-levels to make changes, nothing substantial will get changed. Even then, the risk is instead being offloaded to the Cs that say, 'do it' instead of the VPs, and if there is one thing execs are good at, it's protecting their own rear end and inflated wages. Pretty much. The fact they sent a bunch of <1yr guys and 1 long termer looked to me more like they were just putting some people in front of the camera to save face, those <1yr guys are going to do literally nothing but report what happened in the meeting up the chain. The 20 year guy was probably just there to babysit and make sure rookies didn't commit them to something dumb. I didn't watch all of it, but was also a bit telling that they didn't really do any research prep because Steve had to keep reminding them he didn't really give a poo poo about his own personal case, he was there as a voice for the thousand other cases he had in the folder who don't have a platform like his to force face to face meets, and they kept trying to circle it back to specifically Steve's case because that's what they'd prepared an answer for. Anyway, hopefully something good comes out of it.
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Feb 23, 2022 09:54
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Rudager posted:Pretty much. Also telling that 19 yr dude was in role 6 months. Nothing will change until this hits their expected revenue next quarter.
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Feb 24, 2022 00:57
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cage-free egghead posted:Huh? Two of them were under six months while the other two are 3 years and 19 years. I imagine that executive level companies have a hard time keeping people in certain roles for long periods, especially customer related ones. Noo it's definitely a red flag that the ppl are so fresh-faced. It either means the company has trouble holding on to ppl at a high level (which I don't think is normal), or (more much likely I think) this isn't something anyone meaningful wanted to do so it landed on the new guys' desks. Anyway it's all kind of a meaningless exercise but I'm just glad Steve got to have his fun lil treat time sparring with the c-suite and I thought he handled himself really well.
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Feb 25, 2022 13:09
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Pilfered Pallbearers posted:Also telling that 19 yr dude was in role 6 months. Steve put up a poll asking if people wanted him to audit Newegg's return policies every 3, 6, or 12 months, so you can expect to see Beve Sturke with a broken open box motherboard in the near future
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Feb 25, 2022 18:29
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Tick tock it's poo poo prebuilt o'clock. https://www.youtube.com/watch?v=TpTrrIsMGXU
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Mar 2, 2022 02:59
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I assume people are aware of the blow up happening on twitter currently. GN just stepped in and jayz had already put in his two cents earlier in the day. It is weird because there is also the cross over to me of not just these two people, but also josh strife hayes also pitching in. For those not aware, artesian pc is some small time start up custom pc company. They decided to do some giveaway live. The winner was some start up streamer. And instead of cheering about this, they just flat out went nope right on air because of the streamer's low viewer count. Which just obviously started a firestorm. So yeah, Jay plans to do a video putting together a pc for the streamer as compensation. GN is cheersquadding talking about how when steve was on his own, he had once been belittled by a now dead company for his lower sub count. And then Josh Strife Hayes has been happily throwing punches at them. https://twitter.com/GamersNexus/status/1498840640272191493 https://twitter.com/JoshStrifeHayes/status/1498825418761445378
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Mar 2, 2022 03:17
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I've always suspected that the sweepstakes on playr.gg (I guess they're Surf Giveaways now) worked the same way. Only the entrants with the highest followers and subs on Twitch, Twitter, and Instagram would win prizes. It didn't matter how many entries you had in a given contest, if you were a low level streamer or influencer you weren't getting dick.
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Mar 2, 2022 06:29
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Former Human posted:I've always suspected that the sweepstakes on playr.gg (I guess they're Surf Giveaways now) worked the same way. Only the entrants with the highest followers and subs on Twitch, Twitter, and Instagram would win prizes. It didn't matter how many entries you had in a given contest, if you were a low level streamer or influencer you weren't getting dick. 
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Mar 2, 2022 06:53
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i wonder if that's how gleam.io works
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Mar 3, 2022 06:25
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If that's what they want just call it a sponsorship like the rest of the industry. Or the biggest names in the community can drag you across social media like this is the wild west.
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Mar 3, 2022 07:24
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well why not posted:i wonder if that's how gleam.io works Gleam is just an app to run giveaways, it's up to the person using it to "fraudulently" re-draw the winner. Unless I misunderstand what you're getting at.
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Mar 4, 2022 04:30
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BlankSystemDaemon posted:It's almost as if in giveaways, just like gambling, the house always wins. this has to be illegal though right? gambling is extremely regulated, and i thought giveaways are the same way
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Mar 4, 2022 17:00
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VostokProgram posted:this has to be illegal though right? gambling is extremely regulated, and i thought giveaways are the same way And what happens in situations where the infrastructure the company is using is hosted and/or the people who own the company are outside the jurisdictions of the country in question?
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Mar 4, 2022 17:07
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It's definitely illegal to muck with the results of a random draw giveaway / sweepstakes, and it's also illegal to change the rules any time after announcing it & taking entrants. So even if he'd said that they were removing everyone with less than 100 subs before drawing a name from the hat, that would be illegal in every US state. But I'm not positive that the whole thing isn't illegal. It's a random prize where the entrants are required to promote the company. I get the impression that's the entire relationship between the PC company and the streamers? PC company says "put our logo on your twitch page, have a chance to win a free PC", right? And they aren't giving the streamers money outside of that. That definitely counts as "consideration". So at that point it's not a sweepstakes, it's a lottery. So that's likely illegal in most states, and flat-out illegal interstate/federal, except when done for charities. This is why every prize on cereal box tops has "no purchase necessary" in fine print. And why twitch bans subscriber-only giveaways.
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Mar 4, 2022 19:22
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i would have sworn up and down in that endless days of techmass or jayloween or arbor jay or whatever he had a half bragging story of how he once did a giveaway, pulled a name out of the hat and seeing it was a personal hater and throwing it away. which makes him jumping on this a little strange?
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Mar 4, 2022 20:25
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CoolCab posted:i would have sworn up and down in that endless days of techmass or jayloween or arbor jay or whatever he had a half bragging story of how he once did a giveaway, pulled a name out of the hat and seeing it was a personal hater and throwing it away. which makes him jumping on this a little strange? him doing that, and his hypocrisy, would not surprise me at all.
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Mar 4, 2022 20:38
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The video of Steve's visit to Microcenter just went up, and it's very heartwarming. https://www.youtube.com/watch?v=9SmWpqbV9KA
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Mar 7, 2022 03:14
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"I'm actually our influencer coordinator."
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Mar 7, 2022 04:44
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Helter Skelter posted:The video of Steve's visit to Microcenter just went up, and it's very heartwarming. A tech youtube channel not being a turbo rear end in a top hat is kinda refreshing
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Mar 7, 2022 17:14
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Helter Skelter posted:The video of Steve's visit to Microcenter just went up, and it's very heartwarming. 11:24 the MC sales guy asking Steve if there's a meaningful difference between CL16 3200 and CL16 3600  edit: Honestly everything about that video is just wholesome. Really good Monday morning viewing. Warmachine fucked around with this message at 17:31 on Mar 7, 2022 |
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Mar 7, 2022 17:22
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Warmachine posted:11:24 the MC sales guy asking Steve if there's a meaningful difference between CL16 3200 and CL16 3600 There's almost no real-world use-case where you see peak bandwidth, especially not if you're doing memory-intensive workloads - so what matters a lot more is the sustained bandwidth which depends on too many factors to easily list. If you wanna know more on the subject, I'd recommend the paper a performance & power comparison of modern high-speed dram architectures by Shang Li, et al. BlankSystemDaemon fucked around with this message at 22:59 on Mar 7, 2022 |
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Mar 7, 2022 22:56
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The difference in RAM speed there is measurable with benchmarks but not something you'd ever notice (unless you are stuck gaming on a igp)
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Mar 8, 2022 13:38
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If an unnamed benchmark is showing 10% difference with 5% margin of error and a significant standard deviation at a confidence of 10-50%, that's about as useful as just pulling any number out of your rear end. If you begin factoring all of those and ensure that you have enough data points for it to be statistically valid, along with things like rebooting between each test, a lot of that measurable difference suddenly starts to disappear. BlankSystemDaemon fucked around with this message at 17:46 on Mar 8, 2022 |
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Mar 8, 2022 17:42
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For my recent build, I was initially gonna go with 3600, but I jumped on a 3200 Ballistix deal after looking up a bunch of benchmarks. With Intel CPUs at least, there was effectively no difference between 3200 and 3600 for gaming.
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Mar 8, 2022 17:52
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JuffoWup posted:I assume people are aware of the blow up happening on twitter currently. GN just stepped in and jayz had already put in his two cents earlier in the day. It is weird because there is also the cross over to me of not just these two people, but also josh strife hayes also pitching in. The Wrath Of Steve has been brought. https://www.youtube.com/watch?v=d9NzY8TDCAY
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Mar 9, 2022 15:59
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I do wonder what other shenanigans have been happening behind the scenes if what destroys the company is withholding a computer from a small streamer.
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Mar 9, 2022 16:40
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cage-free egghead posted:I do wonder what other shenanigans have been happening behind the scenes if what destroys the company is withholding a computer from a small streamer. I believe they had already been on a downward slope, and the CEO not being a great guy, etc. The PC giveaway happening seemed to be the final nail in the coffin.
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Mar 9, 2022 16:51
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The CEO loving fired everyone and shut down the company?? What the actual hell.
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Mar 9, 2022 21:13
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They ran out of money obviously if they stopped all payments. So were dead before this scandal.
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Mar 9, 2022 21:51
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Charles posted:They ran out of money obviously if they stopped all payments. So were dead before this scandal. It obviously goes beyond the scandal, but they didn't run out of money--their bank assets were frozen by the state of california lmao edit: actually, it's entirely clear where the freeze came from. But yeah, the company is mega hosed. Dr. Video Games 0031 fucked around with this message at 22:03 on Mar 9, 2022 |
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Mar 9, 2022 22:00
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Oh you're right. I hope that CEO gets blacklisted forever
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Mar 9, 2022 22:11
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