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Khisanth Magus
Mar 31, 2011

Vae Victus

Bobulus posted:

A ticket came in: the magic smoke escaped from a monitor

I've never had a monitor just randomly start emitting black smoke from the vents before. I didn't quite believe the user until I got there and saw it for myself. The brightness was fluxuating, so I suspect the led backlight just melted down, somehow. Will be interesting to take that apart and see what actually failed.

I had yellow smoke pour out of an old CRT before. It was slightly concerning.

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mewse
May 2, 2006

I always feel sorry for monitors that light themselves on fire like that

Dr. Arbitrary
Mar 15, 2006

Bleak Gremlin

Khisanth Magus posted:

I had yellow smoke pour out of an old CRT before. It was slightly concerning.

Don't take apart a CRT monitor unless you've got a shorting probe.

BOOTY-ADE
Aug 30, 2006

BIG KOOL TELLIN' Y'ALL TO KEEP IT TIGHT

Mo_Steel posted:

"Handwriting analysis wasn't on my job description."

This is typically covered under "other duties as needed" or similar. Brush up on them forensics!

Also guessing in Larches' case there's a 50/50 chance the security camera he pointed to isn't hooked up, or hasn't worked right in forever...

NeuralSpark
Apr 16, 2004

larchesdanrew posted:

He shot daggers at me and told me I needed to "use technology to find the culprit responsible." He then suggested cross checking the handwriting of 250 students.

He might as well has said "use magic to find the culprit responsible". You have CSI to thank for thinking like this.

Haquer
Nov 15, 2009

That windswept look...

NeuralSpark posted:

He might as well has said "use magic to find the culprit responsible". You have CSI to thank for thinking like this.

Well first he needs to make a GUI interface in Visual Basic...

pixaal
Jan 8, 2004

All ice cream is now for all beings, no matter how many legs.


Dr. Arbitrary posted:

Don't take apart a CRT monitor unless you've got a shorting probe.

The guy at work who is missing a finger half of another one tells me about stories that I swear he just makes up half the time but a few have to be real for him to know things are dangerous. Like the time he opened a "40 inch tube TV" (probably 40 inches with cabinet CRT) that had been unplugged for over 10 years from his moms house when she died. He apparently was found on the floor several hours later by his brother after being blown back. He didn't lose a finger in that no that stuff is mundane home drinking with powertools stuff.

Other fun story was he saw a harddrive and said "thoughs suckers get hot!" turns out he meant a processor, he apparently poked around inside his computer when it wasn't working and burned himself.

He also knows the fuser in the printer in the office is hot from experience. Paper was getting jammed and he rigged the printer into thinking it was closed to see how it was jamming so he decided to touch the fuser of a running printer. This is the same guy that makes toner clouds and coughs in them that I've posted about.

No he's not in IT he's works in the shop. Why he's touching my poo poo I don't know, and I've warned him that anything outside of changing the toner (not emptying) should result in giving IT a call. At least he makes good stories and hasn't broken anything yet.

Knormal
Nov 11, 2001

Segmentation Fault posted:

There was also the time a separate student got caught watching porn in the school library. Where our computer section was 10 computers in two lines, each facing each other, making it pretty goddamn obvious you were doing something that wasn't research or schoolwork.
I had a Mormon friend in high school who used to use the computers in the back of the library to look up pictures of girls' butts in bikinis. Like literally he would search Yahoo for "bikini butts" or whatever. He showed me one time and it was just a page of pictures of just butts, with the rest of the girl cropped out. He was a pretty bad Mormon, but just couldn't bring himself to search for real porn I guess.

Mo_Steel
Mar 7, 2008

Let's Clock Into The Sunset Together

Fun Shoe

Migishu posted:

You are fantastic, this is exactly what I needed.

Thank you all, next time I'll ask around in the actual CoC thread. I didn't realize this would require so much throughput.

:tipshat: Always happy to poke around in Powershell, it's probably my favorite part of work. My next task is to write one to list users logged into a server and remotely log them off, as I frequently get tickets that make me RDP in and log off users when something goes screwy with their profile and it'd be really nice to just have it output a numbered list, select the numbers I want logged off and give confirmation through an updated list.

Well, that and redoing a number of ancient batch files that run but give really miserable error messages. If there's one thing I've picked up from coding it's that anything I put into production is going to have specific information presented when it blows up because bugs are the worst. "Connection down" can also mean "the shared drive isn't shared anymore"? Bad batch file, bad!

pixaal posted:

The guy at work who is missing a finger half of another one tells me about stories that I swear he just makes up half the time but a few have to be real for him to know things are dangerous. Like the time he opened a "40 inch tube TV" (probably 40 inches with cabinet CRT) that had been unplugged for over 10 years from his moms house when she died. He apparently was found on the floor several hours later by his brother after being blown back. He didn't lose a finger in that no that stuff is mundane home drinking with powertools stuff.

Other fun story was he saw a harddrive and said "thoughs suckers get hot!" turns out he meant a processor, he apparently poked around inside his computer when it wasn't working and burned himself.

He also knows the fuser in the printer in the office is hot from experience. Paper was getting jammed and he rigged the printer into thinking it was closed to see how it was jamming so he decided to touch the fuser of a running printer. This is the same guy that makes toner clouds and coughs in them that I've posted about.

No he's not in IT he's works in the shop. Why he's touching my poo poo I don't know, and I've warned him that anything outside of changing the toner (not emptying) should result in giving IT a call. At least he makes good stories and hasn't broken anything yet.

Waiting for the inevitable "A ticket came in: Yeah I opened the toner cartridge to see how much was left and it kinda spilled, and for some reason the office vacuum didn't work?" :stonk:

Mo_Steel fucked around with this message at 21:40 on Feb 23, 2016

18 Character Limit
Apr 6, 2007

Screw you, Abed;
I can fix this!
Nap Ghost

NeuralSpark posted:

He might as well has said "use magic to find the culprit responsible". You have CSI to thank for thinking like this.

Go back and tell the Director that you have to widely deploy cloud2butt extensions to detect and report future butts.

Kurieg
Jul 19, 2012

RIP Lutri: 5/19/20-4/2/20
:blizz::gamefreak:

Knormal posted:

I had a Mormon friend in high school who used to use the computers in the back of the library to look up pictures of girls' butts in bikinis. Like literally he would search Yahoo for "bikini butts" or whatever. He showed me one time and it was just a page of pictures of just butts, with the rest of the girl cropped out. He was a pretty bad Mormon, but just couldn't bring himself to search for real porn I guess.

I managed to convince one of my high-school bullies that "Yaoi" was "The hot girl-on-girl japan porn" and rather than waiting until he got home like I thought he would he decided to immediately go into the school library and google it. Apparently it was quite a spectacle because about ten minutes later he was being bodily dragged through the commons by the vice principal while screaming that he wasn't into dudes.

anthonypants
May 6, 2007

by Nyc_Tattoo
Dinosaur Gum

Mo_Steel posted:

:tipshat: Always happy to poke around in Powershell, it's probably my favorite part of work.
I was gonna do it but a customer's storage appliance poo poo the bed :saddowns:

Proteus Jones
Feb 28, 2013



Bobulus posted:

A ticket came in: the magic smoke escaped from a monitor

I've never had a monitor just randomly start emitting black smoke from the vents before. I didn't quite believe the user until I got there and saw it for myself. The brightness was fluxuating, so I suspect the led backlight just melted down, somehow. Will be interesting to take that apart and see what actually failed.

Probably a lovely bank of caps. What was it, about 5 or 6 years ago when a some MB manufacturers used a bunch of lovely capacitors that exploded like popcorn? I seem to recall MSI was affected, not 100% on Gigabyte. And didn't Dell have an issue like this with their consumer desktops?

TWBalls
Apr 16, 2003
My medication never lies

flosofl posted:

Probably a lovely bank of caps. What was it, about 5 or 6 years ago when a some MB manufacturers used a bunch of lovely capacitors that exploded like popcorn? I seem to recall MSI was affected, not 100% on Gigabyte. And didn't Dell have an issue like this with their consumer desktops?

It affected their Optiplex line as well. I want to say the Optiplex GX270 was infamous for having those bad caps.

mewse
May 2, 2006

Yeah that was like 10 years ago

Che Delilas
Nov 23, 2009
FREE TIBET WEED

larchesdanrew posted:

:v: *Points to security camera* "Much easier, don't you think?"
:downs: "Just figure out who it was!"

:shrug:

Tell him that you went through the tape but that the perpetrator "looped the camera feed" so he could graffiti without being caught. Employ the phrase, "We're dealing with a real pro here."

A Frosty Witch
Apr 21, 2005

I was just looking at it and I suddenly got this urge to get inside. No, not just an urge - more than that. It was my destiny to be here; in the box.

Che Delilas posted:

Tell him that you went through the tape but that the perpetrator "looped the camera feed" so he could graffiti without being caught. Employ the phrase, "We're dealing with a real pro here."

Sir, have you ever heard of "Banksy?"

spankmeister
Jun 15, 2008






Buttsy.

Dr. Arbitrary
Mar 15, 2006

Bleak Gremlin
Just captain queeg it. Have the entire school assemble in the auditorium. One at a time, have each student draw a butt on a whiteboard. Take a picture of each drawing, and then compare them all to the original.

KillHour
Oct 28, 2007


Che Delilas posted:

Tell him that you went through the tape but that the perpetrator "looped the camera feed" so he could graffiti without being caught. Employ the phrase, "We're dealing with a real pro here."

Sounds like an inside job to me.

A Frosty Witch
Apr 21, 2005

I was just looking at it and I suddenly got this urge to get inside. No, not just an urge - more than that. It was my destiny to be here; in the box.


Raise your hand if you've ever been personally victimized by Buttsy.

lambeth
Aug 31, 2009

Mo_Steel posted:

:tipshat: Always happy to poke around in Powershell, it's probably my favorite part of work. My next task is to write one to list users logged into a server and remotely log them off, as I frequently get tickets that make me RDP in and log off users when something goes screwy with their profile and it'd be really nice to just have it output a numbered list, select the numbers I want logged off and give confirmation through an updated list.

I usually lurk this thread, but you can basically do that by running qwinsta /server:<server name> /counter from the command prompt. It lists all the users on the server and their session ID, and you can then log them off with logoff <session ID number> /server:<server name>. You then just run the first command again and it will list who's still on the server.


I also finally caught with this thread and want to post my favorite ticket ever (the user CCed us on an email she was replying to):

quote:

Yeah the website won't load unless you have our IT department do some weird junk to your computer regarding Java

To be fair, she wasn't wrong.

Bobulus
Jan 28, 2007

Had a few minutes to kill, so I took apart the smoking monitor. Not like it had a warranty. I imagine it's a bad cap, as mentioned, but whatever it was, it completely torched the board. Plugging it in with the cover off let me see the board itself burning brightly enough to produce light. Fun!





flosofl posted:

Probably a lovely bank of caps. What was it, about 5 or 6 years ago when a some MB manufacturers used a bunch of lovely capacitors that exploded like popcorn? I seem to recall MSI was affected, not 100% on Gigabyte. And didn't Dell have an issue like this with their consumer desktops?

Wikipedia has it named as the capacitor plague.

Thanks Ants
May 21, 2004

#essereFerrari


It shouldn't be rusty. Someone's spilt something in there previously.

Bobulus
Jan 28, 2007

Probably, but if it's that rusty, the spill happened a while ago and is (I assume) unrelated to the current problem.

Dr. Arbitrary
Mar 15, 2006

Bleak Gremlin
Probably just normal corrosion from being outside at the pier.

Potato Salad
Oct 23, 2014

nobody cares


I sometimes seriously wonder whether Larches is unfortunate in the workplace or a Carlin-level storyteller in the subject matter if IT.

ConfusedUs
Feb 24, 2004

Bees?
You want fucking bees?
Here you go!
ROLL INITIATIVE!!





Potato Salad posted:

I sometimes seriously wonder whether Larches is unfortunate in the workplace or a Carlin-level storyteller in the subject matter if IT.

Little column a, little column b. That's my guess at least.

But who cares? His stories are great.

Cactus Jack
Nov 16, 2005

If you even try to throw to my side of the field in a dream, you better wake up and apologize.

Potato Salad posted:

I sometimes seriously wonder whether Larches is unfortunate in the workplace or a Carlin-level storyteller in the subject matter if IT.

The 7 words you can't say in IT:


Buffalo
Buffalo
Buffalo
Buffalo
Buffalo
Buffalo
Buffalo

pr0digal
Sep 12, 2008

Alan Rickman Overdrive
Anybody got suggestions for data recovery companies?

Friend of mine got his external drive busted up in a car crash, now it's got a huge dent and won't mount. He's got 10+ years worth of photos on it.

Neddy Seagoon
Oct 12, 2012

"Hi Everybody!"

Cactus Jack posted:

The 7 words you can't say in IT:

No.
Can't.
Later.
Bye.
Raise.
Promotion.
poo poo.

ErIog
Jul 11, 2001

:nsacloud:
A ticket came in, "Hey ErIog, can you attach this user workflow to the last page of your documentation? I'm not very technical so I'd appreciate if you could correct any mistakes in that regard."



pixaal posted:

Kids wrote stupid poo poo on the whiteboards in the class rooms when I was in school. Erase it can call it a day, who cares as long as its not repeating. XP was fun you could send messages using the command prompt to the entire subnet.
Net send * MY BUTT
Message received from SCHOOL\Administrator MY BUTT

There's a GBS thread I started when I was 15 that begins with me talking about how l337 I am for haxoring my school's gibson and ends with me losing computer privileges for the rest of the year. However, the upside is that it led to me meeting the network admin and being selected for his Cisco cert course the following year.

It was pretty innocent shenanigans, but I was a loving idiot. I had a lot of dumb boring computer classes and exploring the network was way more fun than learning how to use Microsoft Publisher.

Our network passwords were just our student ID numbers. That would have been okay, but there was software for remedial students being run out of a network share that also required per-user sign-on. That software's password database was basically just a plaintext list of user/pass combos that was stored in the same network share directory and the decision was made to have the passwords for that remedial system also be student ID numbers. So a copy of this file allowed me to log in as anyone I wanted and access their user network share. This discovery by me led to a lot vandalism and cheating among a group of dudes who were even stupider than I was.

Internet access was gated via a web proxy that was configured on all machines, but there was a week-long period when they were changing the filtering software where the official policy was that the internet was down. This is obviously not an acceptable thing for teachers/administrators so they temporarily allowed access to the open internet on the normal network if you disabled the proxy. All the lab machines that still had the proxy configured appeared as though they had no internet access, but the internet options dialog didn't require admin privileges to change. I made .reg files that allowed me to easily disable and then reconfigure proxy.

This was a super dumb idea because everyone around me in the computer lab was then very interested in why I was able to use the internet and that's what eventually got me caught. My defense was that I never hacked or exploited anything and that every single thing I had done on the network could have been done by anyone who knew which shared folders to click on.

All the student data was on an AS/400, though, so I couldn't do crazy stuff like change my grades or schedule or anything.

ErIog fucked around with this message at 03:13 on Feb 24, 2016

KillHour
Oct 28, 2007


ErIog posted:

A ticket came in, "Hey ErIog, can you attach this user workflow to the last page of your documentation? I'm not very technical so I'd appreciate if you could correct any mistakes in that regard."




There's a GBS thread I started when I was 15 that begins with me talking about how l337 I am for haxoring my school's gibson and ends with me losing computer privileges for the rest of the year. However, the upside is that it led to me meeting the network admin and being selected for his Cisco cert course the following year.

It was pretty innocent shenanigans, but I was a loving idiot. I had a lot of dumb boring computer classes and exploring the network was way more fun than learning how to use Microsoft Publisher.

Our network passwords were just our student ID numbers. That would have been okay, but there was software for remedial students being run out of a network share that also required per-user sign-on. That software's password database was basically just a plaintext list of user/pass combos that was stored in the same network share directory and the decision was made to have the passwords for that remedial system also be student ID numbers. So a copy of this file allowed me to log in as anyone I wanted and access their user network share. This discovery by me led to a lot vandalism and cheating among a group of dudes who were even stupider than I was.

Internet access was gated via a web proxy that was configured on all machines, but there was a week-long period when they were changing the filtering software where the official policy was that the internet was down. This is obviously not an acceptable thing for teachers/administrators so they temporarily allowed access to the open internet on the normal network if you disabled the proxy. All the lab machines that still had the proxy configured appeared as though they had no internet access, but the internet options dialog didn't require admin privileges to change. I made .reg files that allowed me to easily disable and then reconfigure proxy.

This was a super dumb idea because everyone around me in the computer lab was then very interested in why I was able to use the internet and that's what eventually got me caught. My defense was that I never hacked or exploited anything and that every single thing I had done on the network could have been done by anyone who knew which shared folders to click on.

All the student data was on an AS/400, though, so I couldn't do crazy stuff like change my grades or schedule or anything.

You're lucky as poo poo. When I was in high school, I messed with the computers. The next thing I knew, I was sitting in a small room with a cop asking me questions in front of the school's lawyer. I was arrested on charges of illegally accessing a restricted government network (a class E felony in my state), and was lucky to walk away with 48 hours community service and a 2 year probation. Oh, and I got to sit in front of the board of education while they expelled me in front of my parents.

Good times.

Methanar
Sep 26, 2013

by the sex ghost

KillHour posted:

You're lucky as poo poo. When I was in high school, I messed with the computers. The next thing I knew, I was sitting in a small room with a cop asking me questions in front of the school's lawyer. I was arrested on charges of illegally accessing a restricted government network (a class E felony in my state), and was lucky to walk away with 48 hours community service and a 2 year probation. Oh, and I got to sit in front of the board of education while they expelled me in front of my parents.

Good times.

So, uh, what did you do.

My favorite thing to do was write this batch file and then run it full screen. Didn't work as well with the newer windows 7 computers because you can't properly maximize a cmd window and they generated numbers noticeably quicker than an older windows XP machine.

@echo off
color 2
:start
echo %random% %random% %random% %random% %random% %random% %random% %random% %random% %random% %random% %random% %random%
goto start

Methanar fucked around with this message at 03:42 on Feb 24, 2016

PBS
Sep 21, 2015

Methanar posted:

So, uh, what did you do.

Ping'd the principal's computer

KillHour
Oct 28, 2007


Methanar posted:

So, uh, what did you do.

Mostly netsend * type poo poo. The thing that got me in deep poo poo was playing with a portable version of Wireshark.

Wrath of the Bitch King
May 11, 2005

Research confirms that black is a color like silver is a color, and that beyond black is clarity.

KillHour posted:

Mostly netsend * type poo poo. The thing that got me in deep poo poo was playing with a portable version of Wireshark.

Audit loves Wireshark.

We'll tell them that it's a tool we use to do our jobs/day-to-day troubleshooting, but no. Audit says that Wireshark cannot exist in the infrastructure, so every year we uninstall it/obfuscate as best we can and put it all back when they're finished. It's the silliest poo poo.

SeaborneClink
Aug 27, 2010

MAWP... MAWP!
"Your honor it's not my fault that the idiot admin who still thinks it's okay to run Novell and Server NT decided to wire the whole school with hubs"

:shrug:

KillHour
Oct 28, 2007


Takeaway: computers are scary. If you have a mean IT admin, they can tell powerful people you are "hacking" and being generally a bad, scary person. This can be bad for your education and/or career.

We laugh about the dumb poo poo we did when we were kids, but people's lives get ruined by pissing off the wrong person. I flew too close to the sun and got burned.

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PBS
Sep 21, 2015

Wrath of the Bitch King posted:

Audit loves Wireshark.

We'll tell them that it's a tool we use to do our jobs/day-to-day troubleshooting, but no. Audit says that Wireshark cannot exist in the infrastructure, so every year we uninstall it/obfuscate as best we can and put it all back when they're finished. It's the silliest poo poo.

Ours requires a waiver from information security, but not a lot of trouble beyond that. If anything more people have it than should really need it.

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