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The Claptain
May 11, 2014



Grimey Drawer

Geemer posted:

Office365 is down for large parts of the world. My work's ground to a halt. Good luck to any IT person that has to deal with it.



Thankfully, today is a holiday where I am, so I can not care about that issue.

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blackswordca
Apr 25, 2010

Just 'cause you pour syrup on something doesn't make it pancakes!

It's nice to see that vendor support is the same for any size company.

One of the programs I admin had to renew licensing for the dev environment. I emailed tye vendor got the new license and applied it. Everything worked except for one module. It was throwing a licensing error.

I emailed back saying that the license was missing for the module and asked for an updated license file. I was told that wasn't the problem and I had to go through support.

A week passes and they can't find any issues from my emails so I webex the support tech onto the dev server. He looks around for two minutes and says " you are missing the license for that module, get licensing to generate you a new one. "

ChubbyThePhat
Dec 22, 2006

Who nico nico needs anyone else


Vendors are universally awful at support. At least in my experience.

Judge Schnoopy
Nov 2, 2005

dont even TRY it, pal

Vendors hire from the bottom of the applicant pool to cut costs, just like everybody else basing their company on selling poo poo

The Macaroni
Dec 20, 2002
...it does nothing.

Judge Schnoopy posted:

Vendors hire from the bottom of the applicant pool to cut costs, just like everybody else basing their company on selling poo poo
For a time I was on a first-name basis with some of the techs at a vendor I work with. We got to be friendly enough that a couple of them asked me for recommendations when they were ready to go to better companies, and I was happy to help out. Unfortunately their replacements were not as skilled at technical stuff or communications,

Entropic
Feb 21, 2007

patriarchy sucks


I got sent to an out of town job at the last minute (I was already gonna be driving to another job in the area anyway) and I was joking when I got back about how people will let you in anywhere if you walk in with a clipboard and a lanyard ask them where the network rack is, without asking for any proof that you're actually supposed to be there.

Turns out, I actually really wasn't supposed to be there, it was a government site where apparently we're only supposed to send techs with specific background check / security clearance certifications which I don't have yet. Whoops!

ChubbyThePhat
Dec 22, 2006

Who nico nico needs anyone else


Entropic posted:

I got sent to an out of town job at the last minute (I was already gonna be driving to another job in the area anyway) and I was joking when I got back about how people will let you in anywhere if you walk in with a clipboard and a lanyard ask them where the network rack is, without asking for any proof that you're actually supposed to be there.

Turns out, I actually really wasn't supposed to be there, it was a government site where apparently we're only supposed to send techs with specific background check / security clearance certifications which I don't have yet. Whoops!

This is mostly a "funny because it's true" sort of joke. The world really does work that way.

DelphiAegis
Jun 21, 2010


My $job-1 had a secure call center since we handled PHI and had to comply with PCI. Any time I insisted I escort a coworker to their desk where they temporarily forgot their badge (because they really had to pee or something, IDK), I was looked at like I had twelve heads and was made of purple glitter.

Arquinsiel
Jun 1, 2006

"There is no such thing as society. There are individual men and women, and there are families. And no government can do anything except through people, and people must look to themselves first."

God Bless Margaret Thatcher
God Bless England
RIP My Iron Lady


A friend of mine spent a day wondering what the intermittant breeze underneath his desk was a few years back. Turns out a dog tailgated through no less than six double sets of security doors to get to his office. Nobody noticed

Also this happened here a few years back.

Inspector_666
Oct 7, 2003

benny with the good hair


I think a couple other goons use Manage Engine Desktop Central, but have any of you tried to migrate the server it's installed on?

I tried this weekend, following the steps as laid out on their website exactly, and it very much did not work. I'm thinking of trying to just modify the VM it's on rather than moving it, but we have to move it to a newer AD domain which would entail the FQDN changing and seems like we would need to do some of the migratory work anyway...

GWBBQ
Jan 2, 2005




you ate my cat posted:

While gearing up for an unrelated project, we discovered that we don't actually own a large number of business-critical phone numbers. We disconnected them after a move about 2 years ago, and apparently the whole thing just fell through the cracks. They continue to work because the provider didn't disconnect them properly, but we don't pay for them and they may stop working at any moment.

This is not a priority, of course.
I have the opposite situation, a ... major US corporation used to have an R&D lab on our campus. They were whiny about our gigabit connection being not fast enough, so they did the sensible thing and instead of talking to our network operations people, decided to have AT&T run their own T3 line. 7 or 8 years ago, they left in a huff over, among other things, the university legal department demanding that they follow federal law regarding how many hours students on F1 visas can work (not 100% their fault, when someone from China who is used to corporate culture over there comes here as a grad student, good luck convincing them that they're only allowed to work 20 hours a week.)

Out of curiosity, I unplugged the T3 power supply from the wall. Sure enough, an AT&T tech was out there the next morning to plug it back in. I don't know what it costs to have it there, but apparently nobody has ever noticed that they're still paying for it.

Proteus Jones
Feb 28, 2013





GWBBQ posted:

I have the opposite situation, a ... major US corporation used to have an R&D lab on our campus. They were whiny about our gigabit connection being not fast enough, so they did the sensible thing and instead of talking to our network operations people, decided to have AT&T run their own T3 line. 7 or 8 years ago, they left in a huff over, among other things, the university legal department demanding that they follow federal law regarding how many hours students on F1 visas can work (not 100% their fault, when someone from China who is used to corporate culture over there comes here as a grad student, good luck convincing them that they're only allowed to work 20 hours a week.)

Out of curiosity, I unplugged the T3 power supply from the wall. Sure enough, an AT&T tech was out there the next morning to plug it back in. I don't know what it costs to have it there, but apparently nobody has ever noticed that they're still paying for it.

??

They were complaining about the gigabit link and got a 45 Mbps link instead? Or was it they were complaining about not having *enough* bandwidth on a shared gigabit link, and a dedicated T3 was enough?

22 Eargesplitten
Oct 10, 2010

Also sexism, religious bias, jingoism, and so on. Don't do it, people!

Dogs, don't do it either, even if the police man really tries to train you to do it.


Probably was run by someone who last knew about internet speeds when T1 was the fastest, and T3 must be two better than the fastest.

Antioch
Apr 18, 2003


I've told this story before, but our old change manager was really out of touch with tech, in that she hadn't done non-management since about 2001. In one of our DR meetings we mentioned that we were running a new WLAN connection to the site, and she asked if the new site was capable of handling "T1 bandwidth". When we explained 10g fibre I thought her head was going to explode.

The Macaroni
Dec 20, 2002
...it does nothing.

I remember when my college had a T1 and we all oohed and ahhed over MIT's T3 connection. But I also remember having to literally dial in while living on-campus because my college infrastructure was so lovely. I'm old.

Thanks Ants
May 21, 2004

Bless You Ants, Blants



I remember being blown away at the idea I could access my home drive at 10Mbps from my dorms

Jaded Burnout
Jul 10, 2004




Thanks Ants posted:

I remember being blown away at the idea I could access my home drive at 10Mbps from my dorms

Yeah. I went to university when 2Mb was top of the line domestic, we could hit 32Mb in dorms over SSH or HTTPS. Four of us rented a torrent box in Germany and downloaded 1TB per month, in 2005.

dogstile
May 1, 2012

fucking clocks
how do they work?


And here I am in the UK paying for 100 down and getting 10 on a "good day".

Everyone in Europe laughs at UK internet

Judge Schnoopy
Nov 2, 2005

dont even TRY it, pal

I remember asking my dad to download 10mb demos from work and burning them to a CD because the 56k connection at home would always get interrupted by the phone ringing. He had an amazing t1 connection that blew me away.

Bob Morales
Aug 18, 2006


Just wear the fucking mask, Bob

I don't care how many people I probably infected with COVID-19 while refusing to wear a mask, my comfort is far more important than the health and safety of everyone around me!



I was fixing a PC at my first real job, a local MSP. I needed to download the WD EZDRIVE tool to get this hard drive to format (8GB or something massive at the time) and I told my boss 'It'll be a half hour or so, I need to download this thing..."

Boss: "We have a T1 line it won't take that long"
Me: "o rly"
Boss: "See? Click"
Me:

Wibla
Feb 16, 2011


dogstile posted:

Everyone in Europe laughs at UK internet

FTFY

Collateral Damage
Jun 13, 2009



dogstile posted:

Everyone in Europe laughs at UK

Edit: gently caress. Refresh before posting.

Kurieg
Jul 19, 2012






Bob Morales posted:

I was fixing a PC at my first real job, a local MSP. I needed to download the WD EZDRIVE tool to get this hard drive to format (8GB or something massive at the time) and I told my boss 'It'll be a half hour or so, I need to download this thing..."

Boss: "We have a T1 line it won't take that long"
Me: "o rly"
Boss: "See? Click"
Me:

When i was in college our school was hooked up to the government trunk line. So when I kicked off the World of Warcraft beta (like, the beta beta, 48GB in 2004) thinking it would take the better part of the weekend, it was finished by the time I got back from the cafeteria.

RFC2324
Jun 7, 2012

Http 418




Judge Schnoopy posted:

I remember asking my dad to download 10mb demos from work and burning them to a CD because the 56k connection at home would always get interrupted by the phone ringing. He had an amazing t1 connection that blew me away.

i remember reading about these amazing WORM CD drives they were developing and how it was going to change everything.

even the acronym changed!

Sickening
Jul 15, 2007

Black summer was the best summer.

I remember the days of napster/scour and downloading to my hearts content at school to a slave hard drive in a computer in the lab and then taking the slave drive out and taking it home.

Sneaker.net was the best.

MF_James
May 8, 2008
I CANNOT HANDLE BEING CALLED OUT ON MY DUMBASS OPINIONS ABOUT ANTI-VIRUS AND SECURITY. I REALLY LIKE TO THINK THAT I KNOW THINGS HERE

INSTEAD I AM GOING TO WHINE ABOUT IT IN OTHER THREADS SO MY OPINION CAN FEEL VALIDATED IN AN ECHO CHAMBER I LIKE


Growing up we had a separate phone line for our 56k + fax machine, rarely got kicked offline due to calls/faxes, so it was nice. Cable internet got to our town in 1999 and it was easy to market it to my father, the loving phone bill was insane so I just appealed to his frugality and he jumped on the chance to save a hundred bucks (or more) a month.

I never downloaded or did weird poo poo at schools until I got to college in '03, Catholic high school was a bit locked down, and since we had cable at home it wasn't an issue.

ElehemEare
May 20, 2001
I am an omnipotent penguin.


Sickening posted:

I remember the days of napster/scour and downloading to my hearts content at school to a slave hard drive in a computer in the lab and then taking the slave drive out and taking it home.

Sneaker.net was the best.

I had to sneaker.net a database backup from Australia to North America because the upload was going to take weeks. That was in like 2011. I donít know how they ran a business with that kind of bandwidth.

My IP soft phone was straight useless the entire time I was there. If Europe laughs at UK internet, the world laughs at Australian internet.

Sprechensiesexy
Dec 26, 2010

Tetten? Tetten? Tetten? Tetten?


ElehemEare posted:


My IP soft phone was straight useless the entire time I was there. If Europe laughs at UK internet, the world laughs at Australian internet.

All of my dealings with Telstra haven been pain and suffering. It's like their network is a series of smoke signals created via dumpster fires.

Neddy Seagoon
Oct 12, 2012

Hi, Everybody!


Sprechensiesexy posted:

All of my dealings with Telstra haven been pain and suffering. It's like their network is a series of smoke signals created via dumpster fires.

One of their techs earnestly tried to push an intermittent fault on their gear onto us by asking if we'd maybe had a power outage at the site in question. A power outage lasting all of may ten seconds. On UPS-protected equipment directly facing their gear. We'd notice something like that.

Wizard of the Deep
Sep 25, 2005


Re: [SPAM] FW: RE: A Ticket Came In - Their network is a series of smoke signals created via dumpster fires.

Mods plz do the needful and revert.

TITTIEKISSER69
Mar 19, 2005

I'M JUST HERE TO KISS TITTIESS AND WIN FOOTBALL GAMES!
(AND GET EVERYBODY FIRED)


I remember in college a buddy of mine describing an OC-768 as "You could download star!"

Zamboni Apocalypse
Dec 29, 2009


LOL, CenturyLink is now trying to pimp their fiber business offerings in Spokane again, a big mailer with huge "GIGABIT IS AVAILABLE IN YOUR BUILDING NOW!" announcement, and on the front just above the mailing address was "may not be available in your area". (suprise - it isn't)

I suspect this is because the city just floated a muni fiber working group to actually, y'know, improve speed and access. (Main choices are CenturyLink (shite) and Comcast (shite w/ shite customer service).)

tactlessbastard
Feb 4, 2001

Godspeed, post


Fun Shoe

There's a place in my city that isn't AT&T or Comcast that is selling fiber and I'm extremely interested, but I'm not in their area. Fine. Last week, I got one of their flyers hung on my front door and I called, kinda excited, but no, still not available in my neighborhood. Wtf

DigitalMocking
Jun 8, 2010

Wine is constant proof that God loves us and loves to see us happy.
Benjamin Franklin

I present without comment:

"Provide Engineering with a Linux machine they can configure as needed to satisfy current and future requirements for Engineering-specific network services on the internal <COMPANY> corporate network.

The initial need is to have an official, backed-up location for the new <COMPANY> Internal Vagrant (Virtual Machine) Cloud. This service is currently provided by an nginx http daemon running on a Raspberry Pi 3 in <USER>'s cubicle. The level of configuration detail and the agility with which changes need to be made require this machine to be administrated by Engineering."

We are a 350+ person company. This request was approved.

Sheep
Jul 24, 2003


Zamboni Apocalypse posted:

LOL, CenturyLink is now trying to pimp their fiber business offerings in Spokane again, a big mailer with huge "GIGABIT IS AVAILABLE IN YOUR BUILDING NOW!" announcement, and on the front just above the mailing address was "may not be available in your area". (suprise - it isn't)

I suspect this is because the city just floated a muni fiber working group to actually, y'know, improve speed and access. (Main choices are CenturyLink (shite) and Comcast (shite w/ shite customer service).)

How can CenturyLink be pushing anything when they by their own admission have no customers?

Weedle
May 31, 2006




It has been decreed that instead of earmarking a portion of the operations budget for network infrastructure, all funding for that will now come from the schoolís yearly fundraising auction. Makes sense.

The Iron Rose
May 12, 2012

Cat Army


Weedle posted:

It has been decreed that instead of earmarking a portion of the operations budget for network infrastructure, all funding for that will now come from the schoolís yearly fundraising auction. Makes sense.

Thanks Ants
May 21, 2004

Bless You Ants, Blants



...can fundraisers be used for that sort of expenditure?

Aunt Beth
Feb 23, 2006

Baby, you're ready!

Grimey Drawer

tactlessbastard posted:

There's a place in my city that isn't AT&T or Comcast that is selling fiber and I'm extremely interested, but I'm not in their area. Fine. Last week, I got one of their flyers hung on my front door and I called, kinda excited, but no, still not available in my neighborhood. Wtf
We have a homegrown fiber ISP here in Rochester, Greenlight Networks, that grows their network based on real demand rather than speculation. So they actually rely on neighborhoods to get together and advertise for them. The word of mouth advertising is very effective, as it becomes a first-person testimonial rather than a Spectrum or Frontier billboard essentially telling you that you're stuck with them. When a given area gets enough Greenlight sign-ups, they build it out. That way they cover the costs of getting the infrastructure in place as well as ensuring profitability. Could be the doorhanger you got was something similar.

I get 100 down/20 up for $50/month, and I pay an extra $10 for a public IP (most folks are behind NAT)

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Super Soaker Party!
May 4, 2006

He may be a madposter but he's OUR madposter

DigitalMocking posted:

I present without comment:

"Provide Engineering with a Linux machine they can configure as needed to satisfy current and future requirements for Engineering-specific network services on the internal <COMPANY> corporate network.

The initial need is to have an official, backed-up location for the new <COMPANY> Internal Vagrant (Virtual Machine) Cloud. This service is currently provided by an nginx http daemon running on a Raspberry Pi 3 in <USER>'s cubicle. The level of configuration detail and the agility with which changes need to be made require this machine to be administrated by Engineering."

We are a 350+ person company. This request was approved.

While this is of course utter and complete bullshit, can you at least tell "engineering" something like "listen here fuckos, here's your VM, and I've got it backed up regularly. The sum total of support requests you can make to me regarding this VM is A) can you reboot it or B) can you restore a backup from a specific date. I will summarily ignore any and all other requests pertaining to it because as I'm sure you can understand I have no knowledge of how it works and will not be responsible for any issues it has".

I mean that assumes you have management backing you on that, which considering the request was approved may not be the case, but yeah it's not worth being loving responsible for other people's crap on top of them shoving their crap on your infrastructure in the first place.

Currently dealing with a very similar situation - rear end in a top hat developer started up a MongoDB instance on his desktop machine because and I quote "it has an SSD and is faster than the server", which while possibly true (currently their VM host server only has spinning disks) doesn't mean you loving set up production infrastructure on your desktop, it means we need to get flash storage if that's the requirement. And the database borked itself this morning - rear end in a top hat developer was fired a few weeks ago which on the one hand I approve of, but on the other it means the rest of the developers are trying to push that pile of poo poo on us to fix, which.....no.

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