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johnny park posted:Just had a user call me to ask if there was a way to "select all" in the Recover Deleted Items menu in Outlook. (I do remember guiding users how to select ranges of items too, in that window.)
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Jul 10, 2024 14:46
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johnny park posted:Just had a user call me to ask if there was a way to "select all" in the Recover Deleted Items menu in Outlook. Well???? Is there???? no I will not be looking at your picture I am a BUSY MAN no time to spend on your silly computer things just make the MACHINE DO THE THING I ASKED GOD WHY IS IT SO DIFFICULT WITH YOU PEOPLE
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Jul 10, 2024 17:39
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SyNack Sassimov posted:Well???? Is there???? What makes it so difficult? You people.
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Jul 10, 2024 20:23
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This is why the screenshot tool has a highlighter pen. Circle button, arrow pointing at circle, ticket closed.
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Jul 10, 2024 20:25
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I like greenshot or sharex because they both have automatic step indicators as well
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Jul 10, 2024 21:02
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Thankfully they weren't nasty about it, just clueless. On the phone they were even like, "I see 'Restore Selected Items' and 'Purge Selected Items', but I've got like 150 things in here I need to recover. How do I select them all?" and I replied "So if you look a little below those buttons there should be a 'Select All' button" and they were like OHHHHHH. Which would be endearing a little if this wasn't some guy in a big office making probably five times as much as I do
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Jul 10, 2024 21:16
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johnny park posted:Thankfully they weren't nasty about it, just clueless. On the phone they were even like, "I see 'Restore Selected Items' and 'Purge Selected Items', but I've got like 150 things in here I need to recover. How do I select them all?" and I replied "So if you look a little below those buttons there should be a 'Select All' button" and they were like OHHHHHH. Which would be endearing a little if this wasn't some guy in a big office making probably five times as much as I do I don’t know how many times I’ve mumbled to myself “I hope they’re really good at what their actual job is…”
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Jul 11, 2024 02:08
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Darchangel posted:I don’t know how many times I’ve mumbled to myself “I hope they’re really good at what their actual job is…” Don't worry, they aren't
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Jul 11, 2024 10:02
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I was so hung up on why they were trying to recover so many deleted emails in the first place that I missed the button too. I give everyone one free stupid question pass. Lord knows I need it sometimes. Once you become a repeat customer, now it's silent judgement time.
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Jul 11, 2024 11:05
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Meanwhile my reaction was "...why is only the middle all freaky looking? I'd call in about that too" without realizing that it was certainly the OP censoring data. 
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Jul 11, 2024 12:43
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Renegret posted:I was so hung up on why they were trying to recover so many deleted emails in the first place that I missed the button too.  ) was because i got the silent judgement look from someone for asking the same dumb question twice. It triggered something in me because I didnt want to get that look again.
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Jul 11, 2024 15:24
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One of our marketing managers not only doesn't remember the answers, but routinely forgets that she asked the question already. "do we charge tax on shipping?" I don't know, {{person}} in accounting handles the tax configuration. I would check with them. A FEW HOURS LATER "hey, do we charge tax on shipping?" This is on Teams, you could scroll back a half dozen messages and find out the answer.
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Jul 11, 2024 15:51
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I'm always reminded of the nurse who could never remember her password. We reset it so many times for her that it was just on a post it next to the phone. 99 times out of 100 (and she called literally every day) we would just tell her we changed it to what was on the post it, and she would be able to log in fine. Until the next day when her password was "not working again".
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Jul 11, 2024 21:20
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Those are the sort of environments where smart cards excel
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Jul 11, 2024 22:11
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AlexDeGruven posted:I'm always reminded of the nurse who could never remember her password. We reset it so many times for her that it was just on a post it next to the phone. 99 times out of 100 (and she called literally every day) we would just tell her we changed it to what was on the post it, and she would be able to log in fine. 
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Jul 11, 2024 23:38
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Thanks Ants posted:Those are the sort of environments where smart cards excel Till the smart card ends up in the spec bucket
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Jul 12, 2024 06:15
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MF_James posted:Till the smart card ends up in the spec bucket why are u like this
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Jul 12, 2024 07:21
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MF_James posted:Till the smart card ends up in the spec bucket The employee's manager can handle cases of someone destroying their employee badge. (If you're going to hand someone a smart card for login, make sure the org is on-board with it and they do double duty as employee badges.)
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Jul 12, 2024 07:47
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nexxai posted:why are u like this Hey, don't blame me for bringing this situation to its' natural conclusion.
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Jul 12, 2024 14:32
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Arquinsiel posted:I have literally been paid to vish a hospital helpdesk so I hope we didn't get you in trouble Ha, no. We had pretty strict protocols for validation of ID then (which violate privacy rules now) for resetting passwords. Even though we knew it was her every time (same originating extension, same description, same voice), we made her jump through those hoops. She was such a a pain in the rear end. Would never admit the possibility that she's a loving moron, and always mad at us (the larger IT department 'us') about it.
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Jul 12, 2024 15:43
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Maybe they hate their job and those 20 minutes on the phone with IT *again* were 20 minutes "not working". Their manager is a moron if they didn't see through it. They probably also hate their job and don't care though.
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Jul 12, 2024 15:50
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Guy Axlerod posted:Maybe they hate their job and those 20 minutes on the phone with IT *again* were 20 minutes "not working". Their manager is a moron if they didn't see through it. They probably also hate their job and don't care though. Also potentially true. We used to get a report of the top 10 firewall users every morning. We found a single nurse's station that was consistently at the top of the list. Every night, by an order of magnitude over second place. We started tracing IPs and found that 99.9% of the traffic on that workstation was to Neopets.
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Jul 12, 2024 16:33
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nexxai posted:why are u like this That's none of your concern
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Jul 12, 2024 18:33
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A Frosty Witch posted:That's none of your concern What ever happed with your interview, and if you do not want to publicly name and shame DM the company to me cause I need a good laugh.
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Jul 12, 2024 19:13
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Some people think that if they're enough of a pain in the rear end to the I T. Department, the department management will just throw their hands in the air and shout "Fine, keep your five character all lowercase password! We'll turn off MFA! Just leave us alone!" That would maybe work in a tiny mom and pop shop, or if you're the CEO's nephew, but otherwise just builds a ton of enemies needlessly.
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Jul 12, 2024 20:29
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The most unpleasant users are the ones who swear IT fucks with them specifically just so they'll have to call IT. Yeah dude we really want to talk to you MORE.
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Jul 12, 2024 21:09
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Boogalo posted:The most unpleasant users are the ones who swear IT fucks with them specifically just so they'll have to call IT. Yeah dude we really want to talk to you MORE. Our helpdesk has to deal with a lovely finance person that calls once a week (maybe more) because things supposedly move around or disappear off her desktop and IT must be doing it, or her password doesn't work and we must have reset it and logged into her account. Said person also cannot seem to fathom paying bills on time so our company is constantly being assessed large sums of money in late fees.
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Jul 12, 2024 21:22
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MF_James posted:Our helpdesk has to deal with a lovely finance person that calls once a week (maybe more) because things supposedly move around or disappear off her desktop and IT must be doing it, or her password doesn't work and we must have reset it and logged into her account. We have a sales rep like that. "The computer changed itself, I didn't do it" every. time. I resist the urge to tell her that her energy crystal garden must be misaligned.
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Jul 12, 2024 21:29
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Internet went down at work today. In the past 2 years the internet has gone down a total of 3 times. Each time is when I'm on PTO. Rest of the team doesn't do a drat thing when this happens.
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Jul 12, 2024 22:22
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GreenNight posted:Internet went down at work today. In the past 2 years the internet has gone down a total of 3 times. Each time is when I'm on PTO. Rest of the team doesn't do a drat thing when this happens. Haha, it's crazy how you're posting from Monday when you found this out, right?
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Jul 12, 2024 22:23
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A Frosty Witch posted:That's none of your concern goddammit
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Jul 13, 2024 04:38
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Today, my problem. The server, nonresponsive. It was the haiku.
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Jul 15, 2024 11:46
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ohhh I know this one It was DHCP
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Jul 15, 2024 11:50
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Pretend I Photoshopped a Ghost of Tsushima haiku minigame with "It was DNS" as the last choice and shared it here.
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Jul 15, 2024 13:37
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A ticket came in: "Unleash my PC performance"
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Jul 16, 2024 16:29
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Set his power profile to "performance" with no maximum fan speed 
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Jul 16, 2024 17:23
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klosterdev posted:A ticket came in: "Unleash my PC performance" badass
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Jul 16, 2024 17:26
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Time for a RAM Doubler license
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Jul 16, 2024 17:26
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Just hit the turbo button.
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Jul 16, 2024 17:28
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Cant you just flip the switch from "perform poorly for this user" to "perform great for this user"??
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Jul 16, 2024 17:39
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