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I started a new job 2 weeks ago so now that I'm settled in I get to annoy the IT staff with dumb questions like "do you have a left-handed mouse" (they were out) and "can i remove the capslock key from my keyboard or get permission to import this registry haCK PLEASE" because I keep hitting it by accident and typing my password wrong.
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Sep 10, 2024 05:04
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Sywert of Thieves posted:"can i remove the capslock key from my keyboard or get permission to import this registry haCK PLEASE" because I keep hitting it by accident and typing my password wrong. This would be a LOL no and get printed out and framed on our wall of ridiculous things users asked us to do fyi
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Sep 10, 2024 17:22
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Advised user to not press Caps Lock key when entering password. Closed
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Sep 10, 2024 17:27
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I used to work with a lady that never used the shift key. She would toggle caps-lock every time she needed a capital letter. Other than that we typing style was totally normal.
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Sep 10, 2024 17:35
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People can type however they want as long as I never have to stand over them and observe it
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Sep 10, 2024 17:37
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reminds me of working with a lady who would have capslock on because she was workin in a utility where someone had refused to use lowercase so everything was uppercase you could always tell because you'd then get an email from her AND IT WAS ALL IN ALL CAPS AND ITFELT LIKE SHE WAS SHOUTING AT YOU which was actually pretty close to her voice so lol
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Sep 10, 2024 17:39
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Thanks Ants posted:People can type however they want as long as I never have to stand over them and observe it https://www.youtube.com/watch?v=I2pVVqRpGhI&t=37s
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Sep 10, 2024 17:40
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I remember that scene using the word gently caress but can't find a version of that, mandela effect?
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Sep 10, 2024 17:42
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The Fool posted:I used to work with a lady that never used the shift key. She would toggle caps-lock every time she needed a capital letter. Other than that we typing style was totally normal. How did she do special characters?
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Sep 10, 2024 17:42
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100% mandela effect, I have the 88 Films version remastered Blu-ray (looks and sounds great btw) and Kate says "screw" on that
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Sep 10, 2024 17:44
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The lip sync is weird for that word it was probably edited pre-original release.
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Sep 10, 2024 17:52
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It got a fairy low age certificate so possibly that was changed before the theatrical release
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Sep 10, 2024 17:56
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The Fool posted:I used to work with a lady that never used the shift key. She would toggle caps-lock every time she needed a capital letter. Other than that we typing style was totally normal. My wife does this. She is aware of the Shift key and uses it for special characters, but not for capitalization, despite otherwise typing properly (not hunting and pecking). I have never understood why but it works for her.
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Sep 10, 2024 18:06
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Sywert of Thieves posted:I started a new job 2 weeks ago so now that I'm settled in I get to annoy the IT staff with dumb questions like "do you have a left-handed mouse" (they were out) and "can i remove the capslock key from my keyboard or get permission to import this registry haCK PLEASE" because I keep hitting it by accident and typing my password wrong. I've read this 100x and I just can't. You want to alter the hardware or operating software of a computer that doesn't belong to you because you can't learn to type properly? If I was still in helpdesk I wouldn't have even dignified that with a ticket. That's a "lol, no <end call>" situation. IT is here to fix issues with the system and keep the org running, not help users with skill issues. The poo poo mouse that comes with the bulk order should be symmetrical, and easy to use on the other side.
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Sep 10, 2024 20:53
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AlexDeGruven posted:I've read this 100x and I just can't. You want to alter the hardware or operating software of a computer that doesn't belong to you because you can't learn to type properly? Hard disagree. My team's job is to provide people with the tools and sometimes knowledge necessary for them to do the specialized things that make us money. Need a giant monitor because you can't see so good? Sure, go make us money. Need a mouse that can be operated with your foot because you've only got the one hand? Go nuts, make us money. Need help figuring out how to use excel for the one report you ever produce while the rest of your job doesn't touch a computer? Come on down and we'll show you, so you can make the money that gets us paid.
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Sep 10, 2024 21:01
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Really, you're gonna teach loving Excel to users? That's what you consider an IT job? Not a loving chance. We can give you the car but we're sure as poo poo not teaching you to drive it. And how many of your users actually make money for the org? Do you work for a company that is 100% sales people?
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Sep 10, 2024 21:08
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GreenNight posted:Really, you're gonna teach loving Excel to users? That's what you consider an IT job? Not a loving chance. We can give you the car but we're sure as poo poo not teaching you to drive it. Sales people don't make money, they make opportunities for actual workers to make money. The guy running the directional drill and putting conduit and blowing fiber into the hole, he makes us money by the foot. Anything I can do to help him spend less working hours fighting with his seldom used (but necessary) technology and more working hours generating billable work is a net gain.
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Sep 10, 2024 21:20
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GreenNight posted:Really, you're gonna teach loving Excel to users? That's what you consider an IT job? Not a loving chance. We can give you the car but we're sure as poo poo not teaching you to drive it. That's a hell of a straw man there. Teaching someone a few pointers in Excel to get a report right isn't excessive, and at the end of the day the job of IT is to leverage technology to increase efficiency. To use your car analogy, they're not suggesting teaching them to drive. They are instead, teaching users how to get a little more value out of the car.
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Sep 10, 2024 21:25
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Education is a part of IT, like it or not. However there is a reasonable expectation that users have a baseline of knowledge when working with tools are core to their job responsibilities. Normalize referring users to training courses.
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Sep 10, 2024 21:28
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If you’re big enough then a training department running that stuff internally is easily justified
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Sep 10, 2024 21:37
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My whole argument is that IT can't know everything about everything. If you want to run that rabbit hole, next you're teaching a CAD engineer Solidworks. No. Pay for LinkedIn Learning and they can have at it. If the org wants to hire an Excel expert, fine. That's not help desk.
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Sep 10, 2024 21:39
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GreenNight posted:My whole argument is that IT can't know everything about everything. If you want to run that rabbit hole, next you're teaching a CAD engineer Solidworks. No. Pay for LinkedIn Learning and they can have at it. If the org wants to hire an Excel expert, fine. That's not help desk. We're not discussing expertise, though, we're discussing functional skill levels. We have CAD engineers, and if they come without knowledge of AutoCAD, that's on their hiring manager to figure out. Other side of the coin, if a data center electrician needs an intro to sending pictures from his phone for closeouts, we're happy to help. Once, at least.
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Sep 10, 2024 22:34
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Basic computer skills are a must. Take a free community college course if you have to. But lol @ the idea of registry hacks or physical modifications because you can't type your fuckin password.
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Sep 10, 2024 23:40
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Sywert of Thieves posted:I started a new job 2 weeks ago so now that I'm settled in I get to annoy the IT staff with dumb questions like "do you have a left-handed mouse" (they were out) and "can i remove the capslock key from my keyboard or get permission to import this registry haCK PLEASE" because I keep hitting it by accident and typing my password wrong. what sort of left-handed mouse do you use they're a pain in the rear end to find
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Sep 10, 2024 23:42
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I came back from PTO today to find a bunch of meeting requests from people who apparently aren't happy with our ticket response times. Dumbasses, the solution to our ticket woes is not to spend more time in meetings discussing the problem. Shut up and leave us alone so we can work.
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Sep 11, 2024 14:40
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I typed while quickly toggling caps lock on and off again well into my thirties before I started using shift, if I can learn to type properly so can you.
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Sep 11, 2024 19:53
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Zorak of Michigan posted:I came back from PTO today to find a bunch of meeting requests from people who apparently aren't happy with our ticket response times. Dumbasses, the solution to our ticket woes is not to spend more time in meetings discussing the problem. Shut up and leave us alone so we can work. I had someone like that, with the "do more with the resources you have" mindset. I asked how they would like us to prioritise requests - do we always want to treat certain customers as a higher priority than others regardless of the priority, so a P3 from a high value client is dealt with before a P1 from someone who spends less? They couldn't answer, just gave out vague comments about ensuring that people didn't complain. If you're not prepared to tell us what the priorities should be then we can't help you.
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Sep 11, 2024 20:00
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We in infrastructure/security have an enormous queue that only gets longer so our director is meeting with my boss to ask why this is and he's just going to show her his free/busy time which is just wall to wall meetings all day with zero time to actually do any work. We even block off monday and friday from meetings to reserve them for important stuff and get even a little work done but every week just ends up looking like this for our cloud architect because we have to play the adults in the room with all the wacky poo poo people keep trying to do.
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Sep 11, 2024 20:11
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Thanks Ants posted:I had someone like that, with the "do more with the resources you have" mindset. I asked how they would like us to prioritise requests - do we always want to treat certain customers as a higher priority than others regardless of the priority, so a P3 from a high value client is dealt with before a P1 from someone who spends less? They couldn't answer, just gave out vague comments about ensuring that people didn't complain. If you're not prepared to tell us what the priorities should be then we can't help you. Yeah same situation I was in a couple companies ago, where they said straight faced that these 6 things were all highest priority (we had bandwidth for 2 or 3 of them). Our response was that without further refinement we would be selecting the projects we worked on first and we would not be starting the others until the ones we picked were done. Or, and we were always perfectly happy with this option, they came back partway in and told us a different project was now higher priority than an in-progress one. We would often get priority switches, followed later by "how is [the deprioritized] project coming along?" along with much wailing that no progress had been made on it. We kept the receipts, the emails and slack conversations telling us to switch priorities, and regularly referenced the original statement that we could only work on a certain amount at a time. Trying to manage expectations and largely being ignored or being outright accused of sandbagging was frustrating, but we didn't really budge and they couldn't do poo poo about it because they couldn't attract anyone to hire to improve throughput.
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Sep 11, 2024 20:22
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How did you get a screenshot of my calendar???
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Sep 11, 2024 20:22
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My calendar sometimes looks like that but all the appointments are fake and I put them there 
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Sep 11, 2024 20:24
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Thanks Ants posted:I had someone like that, with the "do more with the resources you have" mindset. I asked how they would like us to prioritise requests - do we always want to treat certain customers as a higher priority than others regardless of the priority, so a P3 from a high value client is dealt with before a P1 from someone who spends less? They couldn't answer, just gave out vague comments about ensuring that people didn't complain. If you're not prepared to tell us what the priorities should be then we can't help you. Look, they're having bad feelings about these things, and they need you to make the bad feelings go away. Just make the good things happen so the bad feelings go away. Management!
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Sep 11, 2024 20:26
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Boogalo posted:We in infrastructure/security have an enormous queue that only gets longer so our director is meeting with my boss to ask why this is and he's just going to show her his free/busy time which is just wall to wall meetings all day with zero time to actually do any work. We even block off monday and friday from meetings to reserve them for important stuff and get even a little work done but every week just ends up looking like this for our cloud architect because we have to play the adults in the room with all the wacky poo poo people keep trying to do. mods, nsfw???
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Sep 11, 2024 20:26
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If someone tried to put meetings on my calendar when I had work to do I would simply decline them. Maybe I'm just built different
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Sep 11, 2024 20:31
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BaseballPCHiker fucked around with this message at 17:02 on Apr 1, 2025 |
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Sep 11, 2024 20:38
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johnny park posted:If someone tried to put meetings on my calendar when I had work to do I would simply decline them. Maybe I'm just built different This is really culture-dependent. In some offices, declining a meeting request at a time when you're marked free reads as very rude. With that in mind, yes, I am in fact trying to push my team members to reject more meetings. Re: prioritization, bosses who refuse to prioritize don't bother me a lot, and bosses who shift priorities around only bother me a little, but bosses who yank priorities around without notice enrage me. I've had a couple who liked to play that game. Monday we spend an hour talking in depth about how critical a project is and doing a deep dive on all the things we need to do in order to deliver. Wednesday, boss asks about something totally different that nobody has brought up in weeks, and when I say "Nobody has talked about that in weeks, I have been all-in on the big project we discussed Monday," I get, "Who cares about that project? I need to see progress on this bullshit project I just asked you about." In some cases I think it's some sort of genuine cognitive issue, but in another case, I know for sure the guy was just a jackhole who got his kicks by making me look bad during his staff meetings. Hate. Luckily his karma caught up with him and he got fired for a totally different sort of dipshit behavior.
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Sep 11, 2024 20:50
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Thanks Ants posted:My calendar sometimes looks like that but all the appointments are fake and I put them there Quote a number of “focus time” entries on mine as well
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Sep 11, 2024 20:51
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devmd01 posted:Quote a number of “focus time” entries on mine as well Hell yeah, getting Focus Time added automatically is one of the best Outlook features in a long time...
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Sep 11, 2024 20:57
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Zorak of Michigan posted:I came back from PTO today to find a bunch of meeting requests from people who apparently aren't happy with our ticket response times. Dumbasses, the solution to our ticket woes is not to spend more time in meetings discussing the problem. Shut up and leave us alone so we can work. The solution is to hire more people for your team, which they aren't going to do, so gently caress 'em.
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Sep 11, 2024 21:17
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We have been out of support for an extremely critical tool for the past 3 years and the c levels finally agreed to allow us to re-up the contract. The contract requires that we update to the latest version of the software and they offer 3 levels of support for the upgrade. The c levels opted option 0: gently caress you, we'll do it ourselves and if you don't like it then no deal. Anyway the upgrade was performed last night, and to everyone's surprise everything went smooth- hahahaha just kidding it went exactly as you'd expect. Production is down and support is happily laughing at us from a distance saying I told you so.
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Sep 11, 2024 21:46
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