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Shugojin posted:me: you do NOT need a new router God this poo poo was annoying during my brief stint at an ISP. I think at least once a day I had to explain it to a customer by asking them, "If you replaced your garden hose with a fire hose, would it increase the amount of water coming out of the spigot?" Some of them still didn't understand. 
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Oct 21, 2024 16:16
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Shugojin posted:in my defense she WAS eating when she called in which is deeply unforgiveable such pomposity!
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Oct 21, 2024 16:30
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I sent an email to some guy on May 10, 2021 telling them their new privileged account was set up, and to reach out to me via Slack when they had 5min free to complete the process. It is October 21, 2024. They have finally reached out.
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Oct 21, 2024 19:16
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They've been busy!
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Oct 21, 2024 19:27
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Good on them, don't reach out until you need to.
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Oct 21, 2024 19:28
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GreenNight posted:Good on them, don't reach out until you need to. The guy reached out to me with a vague and confusing question about his account then said he had to leave for a meeting and would be back in an hour. It was after he said that that I went digging and understood the entire context of what he was asking me. It is two hours later now and he hasn't come back. I look forward to finally completing this process sometime in 2027.
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Oct 21, 2024 20:21
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He's fortunate you still work there.
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Oct 21, 2024 20:26
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Your time to close average is gonna be in the dumper if he ever gets back to you.
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Oct 21, 2024 20:52
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Sirotan posted:I look forward to finally completing this process sometime in 2027.
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Oct 22, 2024 10:31
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klosterdev posted:Your time to close average is gonna be in the dumper if he ever gets back to you. Tickets Georg over here
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Oct 22, 2024 12:42
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He actually got back to me this morning and after a couple stumbles, managed to complete all required steps. He still has not accessed the system that required the account in the first place but that aint my problem!
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Oct 22, 2024 17:52
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An executive sent in a ticket this evening, replying to a company-wide IT email sent October 7th about how the migration to our new cloud file solution was complete and to email us if they're having issues or if they didn't get the application installed on their computer. He let us know he didn't get the application installed on his computer. Kinda giving away how little actual work you do when you can 'work' for three weeks without access to any files at all
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Oct 23, 2024 00:57
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At exec level they just sit in meetings anyway, and other people bring the files as printouts or slides off their laptop.
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Oct 23, 2024 01:01
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johnny park posted:An executive sent in a ticket this evening, replying to a company-wide IT email sent October 7th about how the migration to our new cloud file solution was complete and to email us if they're having issues or if they didn't get the application installed on their computer. He let us know he didn't get the application installed on his computer. I have had people file tickets about their laptop not working in a way that is caused by something we changed (in an organized way, with notifications) multiple years earlier. It is incredible.
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Oct 23, 2024 12:23
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Subject: Hey Body: I can't log in wheres my student loan money?
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Oct 23, 2024 14:44
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God drat it, I ShadowIT'd myself! User came by office with an older Mac on 12% battery with no charger. She was trying to edit a Word doc for an assignment. User had a class A5 license which should be totally doable but opening it said she needed to Activate office or else she couldnt edit or save. She tries to Activate, it says another account from this organization is already signed in. Battery is ~5% and I put Libre Office on the device, confirm it can open + save, and show her how to do it. She does, saves, then battery dies a minute later. Definitely not the smart move on my part, but was a bandaid fix to get around an error that would require a good bit of investigation on my part that I couldnt do with the device about to die. Probably should have asked her to come back with a charger, but our Mac tech is out for the third day in a row so was kind of on the spot  Had no idea how to do a Credential Manager equiv on Mac either, and Revoking Sessions on Entra didnt seem to do the job as we still got that error.
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Oct 23, 2024 16:41
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Dandywalken posted:God drat it, I ShadowIT'd myself! Office activation tokens are saved in the mac libraries, they added a terminal command to purge them since 2016 https://learn.microsoft.com/en-us/office/troubleshoot/activation/another-account-already-signed-in
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Oct 23, 2024 16:56
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SlowBloke posted:Office activation tokens are saved in the mac libraries, they added a terminal command to purge them since 2016 Awesome, thank you!
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Oct 23, 2024 17:22
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Dandywalken posted:Awesome, thank you! Also wouldn't A5 accounts have access to the web version of the apps which would've been still in the ecosystem?
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Oct 23, 2024 18:45
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minusX posted:Put in a note for yourself or the mac tech to reach out to them soon to make sure they can use their full application as well. Any Ax license does have access to web office but it requires all documents to be in onedrive so if the mac had all the data locally it wouldn't be of any use.
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Oct 23, 2024 18:49
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I reached out to the user to see if they can swing by in the future for that fix. Hopefully it addresses the issue completely
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Oct 23, 2024 18:56
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If you support Macs and operate a drop-in helpdesk then you should have a Mac sitting around to get familiar with, and probably want to keep a couple of chargers in stock to be able to help in this sort of situation. A MagSafe charger and a USB-C PD charger with 65+ watts should be enough for the majority of laptops that people are going to walk in with. Probably looking at under 150 for both and you'll never be fighting against the battery depletion clock again.
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Oct 23, 2024 21:08
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Yeah that seems reasonable. Im going to check if we have any extra Mac stuff tomorrow. Appreciate the advice all - talked to her and shes coming by again tomorrow so I can fix things properly.
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Oct 23, 2024 23:33
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Now that the remediation suggestions are done, it's worth acknowledging that you pulled out a win in difficult circumstances there and ensured that work continued even if you had to improvise and colour outside the lines a bit.
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Oct 24, 2024 02:02
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Arquinsiel posted:Now that the remediation suggestions are done, it's worth acknowledging that you pulled out a win in difficult circumstances there and ensured that work continued even if you had to improvise and colour outside the lines a bit. Yeah you got a user up and running, just wanted to point out things to consider to prevent your own shadow IT happening  Be proud that you got them working!
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Oct 24, 2024 10:42
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I swear to god, if I have to deal with one more boomer who insists on attaching a saved email to an email instead of just forwarding the goddamned email, I'm going to just clock the user with a stapler and hide them in the utility closet. It only causes issue for recipients. The "problem" isn't that they can't open the attachemnt, you idiot - the problem is that you *sent it* as an attachment in the first place. I hate that Microsoft even allows to to save .msg/.eml files.Thanks Ants posted:If you support Macs and operate a drop-in helpdesk then you should have a Mac sitting around to get familiar with, and probably want to keep a couple of chargers in stock to be able to help in this sort of situation. A MagSafe charger and a USB-C PD charger with 65+ watts should be enough for the majority of laptops that people are going to walk in with. Probably looking at under 150 for both and you'll never be fighting against the battery depletion clock again. You don't even need the MagSafe - all Macs still have and can charge with USB-C. I regularly hand out Lenovo and Dell chargers to idiots that leave their chargers at home.
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Oct 24, 2024 15:57
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Darchangel posted:You don't even need the MagSafe - all Macs still have and can charge with USB-C. I regularly hand out Lenovo and Dell chargers to idiots that leave their chargers at home. I remember 16" with magsafe playing games with usb-c charging, like barely counteracting operation so the charge rate was about null. Is that changed?
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Oct 24, 2024 16:36
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Darchangel posted:I swear to god, if I have to deal with one more boomer who insists on attaching a saved email to an email instead of just forwarding the goddamned email, I'm going to just clock the user with a stapler and hide them in the utility closet. It only causes issue for recipients. The "problem" isn't that they can't open the attachemnt, you idiot - the problem is that you *sent it* as an attachment in the first place. I hate that Microsoft even allows to to save .msg/.eml files. Forwarding messages as attachments is actually really convenient for troubleshooting email issues as it preserves the original email headers.
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Oct 24, 2024 17:14
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It's God's true way to "per my last e-mail"
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Oct 24, 2024 18:02
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SlowBloke posted:I remember 16" with magsafe playing games with usb-c charging, like barely counteracting operation so the charge rate was about null. Is that changed? Depends on the Mac. The 16" models require a bit more power depending on the processor. For example the i9 models *require* a 96W brick, or they literally won't even start up if the battery is pooched. I think the i7 has an 85W. The non-i9 ones generally will run on a 65W without discharging, but may not really charge much. Filthy Lucre posted:Forwarding messages as attachments is actually really convenient for troubleshooting email issues as it preserves the original email headers. Yeah, these are accountants/finance/Purchasing people. They're just doing it because it's how they've "always done it."
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Oct 24, 2024 18:02
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Filthy Lucre posted:Forwarding messages as attachments is actually really convenient for troubleshooting email issues as it preserves the original email headers.
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Oct 24, 2024 19:35
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.Msg files as attachments is nothing compared to screenshots sent in Word docs.
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Oct 25, 2024 18:20
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How about screenshots of code snippets, sent by developers to other developers, marked up with arrows and circles, instead of just pasting the actual code so I can copy it Or screenshots of URLs or UUIDs (with circles and arrows)
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Oct 25, 2024 18:22
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Screenshots in Word documents that are too low a resolution to see any of the text
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Oct 25, 2024 18:30
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Thanks Ants posted:Screenshots in Word documents that are too low a resolution to see any of the text Protip: all of the Office file extensions that end in x are actually zip files that you can open with something like 7-zip. You can then extract screenshots and whatever else.
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Oct 25, 2024 18:32
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ConfusedUs posted:Protip: all of the Office file extensions that end in x are actually zip files that you can open with something like 7-zip. You can then extract screenshots and whatever else. Holy gently caress
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Oct 25, 2024 18:33
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I just had a flashback to an email migration I had to do that involved Entourage. I feel like that program has been placed in the Memory Hole because I never hear anyone else talk about it.
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Oct 25, 2024 19:01
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ConfusedUs posted:Protip: all of the Office file extensions that end in x are actually zip files that you can open with something like 7-zip. You can then extract screenshots and whatever else. wtf!!!
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Oct 25, 2024 19:05
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It's great because it confirms that the pixels are all there but Outlook won't let you zoom in on them for some reason
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Oct 25, 2024 19:16
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ConfusedUs posted:Protip: all of the Office file extensions that end in x are actually zip files that you can open with something like 7-zip. You can then extract screenshots and whatever else. Which is awesome when you're trying to classify a file (in a proxy, icap server or for whatever other purposes). When you see the zip magic header, buckle up cause there can be a looot of poo poo in there: java wars/jars/things, ms office docs, and other crap that I don't remember off the top of my head which you can only tell what they are if the zip contains some special files and in some cases you may even have to unpack and look in those files to determine their type. Very much fun.
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Oct 25, 2024 20:44
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