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johnny park posted:Holy gently caress
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Oct 25, 2024 23:05
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Arquinsiel posted:You think that's impressive? Until like 2018 if you wanted to get into a password protected file all you had to do was unzip it and delete security.xml or whatever and then rezip it. Holy gently caress
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Oct 25, 2024 23:33
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Volguus posted:Which is awesome when you're trying to classify a file (in a proxy, icap server or for whatever other purposes). When you see the zip magic header, buckle up cause there can be a looot of poo poo in there: java wars/jars/things, ms office docs, and other crap that I don't remember off the top of my head which you can only tell what they are if the zip contains some special files and in some cases you may even have to unpack and look in those files to determine their type. Somewhere I have a tiny app I wrote ages ago that I can point at any zip file, then it trawls through and extracts all files with image extensions. I had a few variants that pulled different extensions. I used it to pull the important poo poo out of log file bundles back when I still did tech support. If I were smarter I would have given it a frontend that let me pick any number of extensions, but instead I just had "unzipIMG.exe" and "unzipLOG.exe" and so on.
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Oct 25, 2024 23:37
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Data Graham posted:How about screenshots of code snippets, sent by developers to other developers, marked up with arrows and circles, instead of just pasting the actual code so I can copy it ConfusedUs posted:Protip: all of the Office file extensions that end in x are actually zip files that you can open with something like 7-zip. You can then extract screenshots and whatever else.
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Oct 26, 2024 00:23
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Volguus posted:Which is awesome when you're trying to classify a file (in a proxy, icap server or for whatever other purposes). When you see the zip magic header, buckle up cause there can be a looot of poo poo in there: java wars/jars/things, ms office docs, and other crap that I don't remember off the top of my head which you can only tell what they are if the zip contains some special files and in some cases you may even have to unpack and look in those files to determine their type. Who confiscated your mime types?
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Oct 26, 2024 08:36
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Sometimes MIME types and filenames lie about what's inside.
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Oct 26, 2024 11:28
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Just like for a proxy, though, it’s not an FBI firewall
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Oct 26, 2024 12:55
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Jaded Burnout posted:Who confiscated your mime types? What mime types? You have a bunch of bytes and you need to tell what they are. You don't have mime, you don't have extensions and yeah, even if you would have those, those can and do lie about what those bytes are. Jaded Burnout posted:Just like for a proxy, though, it’s not an FBI firewall Check the infosec thread. Every security person thinks their poo poo is the most important one in the world. So ... yeah. You have to look at content, or else the client start screaming.
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Oct 26, 2024 15:41
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Alright fair enough
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Oct 26, 2024 16:13
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Kinda hosed up this morning. Was logging into work, was getting messages about slow downs from 2-3 different groups and then my phone rang from someone at a branch that was down. As I was still signing in and figuring out what the issue was, I asked her how she got the number she called in in, and she had called the service desk, and the person there immediately blind transferred the call. The process they are supposed to do is check with their incident manager person, and then ask in chat. I'm working with the user, we find the problem after a bit and get a thing restarted. During this, still getting messages about slowness and my phone shows another person calling a ring all group. I leave a message in Teams that they aren't supposed to blind transfer, and don't let it happen again. Few minutes later I remember I actually have a manager that reads that and she asks if I'm alright, as that was pretty harsh. I admit I lost my cool a bit, as we had a lot going on and them being extra unhelpful is not what we need. I feel bad causing an issue for her, not for upsetting someone on the SD or their managers. Years ago we had a serious issue with SD people just doing blind transfers without actually seeing if someone was there, and it caused a lot of problems.
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Oct 28, 2024 17:39
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Nah, blind transfers are hella rude. The rule of thumb around here is the only blind transfers are for cold calls from random vendors to our dead mail voicemail box.
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Oct 28, 2024 22:17
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Apropos rude blind transfers, last week was fun... I had an architect pull up a 1:1 email chain with me in a meeting I wasn't present in, and they then proceeded to forward it to a willfully incompetent idiot who thought he could make their mess my problem. Cue emails with demands that I answer their dumb questions and "please call me" + a call not 2 minutes after I told them I wasn't able to help them. Spoiler alert: Their mess is not my problem, and I refuse to touch it. Thankfully I have a manager who backs me up. As for the architect, well... that was the last straw for me, that entire team is now on my shitlist.
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Oct 28, 2024 22:50
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Blind transfers are just rude to everyone involved unless it's the aforementioned cold calling vendor to a voicemail
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Oct 29, 2024 00:21
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Ok, man, I've been asked by my boss to make my number one priority getting you spun up to full speed. What do you need? This machine* just doesn't work! Sometimes it works, sometimes it doesn't! What do you mean by not work? Some times it works, sometimes it doesn't! That's just the way it is! I'm not a computer person! I want to help you! Show me what you mean by not work, please. It's working today! But some days it doesn't. It never does on Mondays! It's just the way it is! I'm not going accept 'that's just how it is'. We need to figure out what's wrong with it and fix it, or replace it. I'm not a computer person! That's just the way it is! It's not my job to fix the computer. *Sigh* Well he's right about one thing, soon he's going to find himself a simpler machine to run whether he wants to or not. *A million dollar Italian cookie dough mixer with a modern HMI connected to SAP
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Oct 29, 2024 10:29
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Mac user sorted! That command worked, and I removed Libre Office. Three times now Ive had users call me for help accessing class resources/site navigation, and its for a totally different college. How the hell do they get my number? 
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Oct 30, 2024 19:01
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This drives me up the wall like nothing else. Sometimes "tell me what it's supposed to do" and "OK, what does it do instead" help, but I don't know if there's a magic pair of sentences that would get through someone just being obstinate. It once again brings to mind, are these folks like that with other subjects? "I'm not a car person!" "I'm not a banker!" "I'm not a doctor!" or did they just decide that if it has electricity running through it, they're allergic?
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Oct 31, 2024 12:10
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"oh my son is good with stuff like this I'll just ask for his help" dad it's a medical implant I work in networking
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Oct 31, 2024 12:15
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Serperoth posted:This drives me up the wall like nothing else. Sometimes "tell me what it's supposed to do" and "OK, what does it do instead" help, but I don't know if there's a magic pair of sentences that would get through someone just being obstinate. Perhaps, "Can you show me how you usually do when it works?" Of course only useful when you're physically present, wouldn't if you're only on a voice call. (The problem is that often problems suddenly go away when you ask the user to show you. Because suddenly they're paying attention to what they do, and maybe going a bit slower than usual so they don't make whatever mistake it is they do to trigger the problem.)
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Oct 31, 2024 13:33
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That still lets you close the ticket 
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Oct 31, 2024 13:36
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Since I have only 6 techs supporting 50k users, I have a Qualtrics form set up for them to use to quickly create, note, and close tickets for routine issues like password resets. Yesterday, they requested I add a new option to the form. Sure no problem! I added the new option at the end of the day yesterday, tested it, and called it good. I woke up this morning to 10x the amount of tickets we normally see overnight from our night crew. Turns out I somehow hosed the form up and it now submits TEN tickets for every form submission. The night crew didn't notice this since the tickets close automatically and now I'm sitting on 800 tickets i have to sort through and void out. It's me. I'm the problem. Also Qualtrics fuckin sucks 
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Oct 31, 2024 13:48
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Great metrics!
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Oct 31, 2024 13:50
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Serperoth posted:It once again brings to mind, are these folks like that with other subjects? "I'm not a car person!" "I'm not a banker!" "I'm not a doctor!" or did they just decide that if it has electricity running through it, they're allergic?
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Oct 31, 2024 15:52
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Renegret posted:"oh my son is good with stuff like this I'll just ask for his help" Back when I worked at the pancake factory, ' I bet you can whip up a really good pancake now' no dad, I know how to make 100,000 acceptable pancakes
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Oct 31, 2024 16:09
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tactlessbastard posted:Back when I worked at the pancake factory, I don't know why but the mental image of that job and that conversation cracked me up.
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Oct 31, 2024 16:19
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An acceptable pancake is better than no pancake.
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Oct 31, 2024 16:21
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GreenNight posted:An acceptable pancake is better than no pancake. While that is true, 100,000 pancakes is not always better than 1 pancake.
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Oct 31, 2024 16:22
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it's like ten thousand pancakes when all you need is a waffle
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Oct 31, 2024 17:43
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Hughmoris posted:I don't know why but the mental image of that job and that conversation cracked me up. I'm an imposter in SH/SC, I work in food manufacturing management. My specialty is training machine operators and building crews to expand production. I've worked in frozen pancakes & shelf stable waffles, retail and food service coffee roasting and grinding, a liquor bottling joint, and now I'm at a pie factory. My primary function now is running the cookie line, which is a series of machines that crank out 1700 lbs of cookies an hour, every one of which immediately goes into a grinder to be converted into crumbs for shipping across the factory to the other side where they use it to make the crumb crusts for various creme pies you've seen in your local grocery store.
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Oct 31, 2024 17:54
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tactlessbastard posted:My primary function now is running the cookie line, which is a series of machines that crank out 1700 lbs of cookies an hour, every one of which immediately goes into a grinder to be converted into crumbs for shipping across the factory to the other side where they use it to make the crumb crusts for various creme pies you've seen in your local grocery store. so thank you for that knowledge
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Oct 31, 2024 18:00
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tactlessbastard posted:I'm an imposter in SH/SC, I work in food manufacturing management. My specialty is training machine operators and building crews to expand production. I've worked in frozen pancakes & shelf stable waffles, retail and food service coffee roasting and grinding, a liquor bottling joint, and now I'm at a pie factory. I thought I was the imposter, since I'm at best adjacent to helpdesk as the operations guy behind their tooling.
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Oct 31, 2024 18:00
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tactlessbastard posted:I'm an imposter in SH/SC, I work in food manufacturing management. My specialty is training machine operators and building crews to expand production. I've worked in frozen pancakes & shelf stable waffles, retail and food service coffee roasting and grinding, a liquor bottling joint, and now I'm at a pie factory. does the oven eject the baked cookies directly into the gaping maw of the grinder or do you have to bring them over there
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Oct 31, 2024 18:03
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Someone clearly has not played Factorio. 
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Oct 31, 2024 18:10
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Weedle posted:does the oven eject the baked cookies directly into the gaping maw of the grinder or do you have to bring them over there The cookies get blown off the oven conveyor by an air blade and they land on a shaker that sends them through a cooling tunnel that gets the cookies down to nearly freezing before they get dumped right into the gaping maw of the grinder because they grind a lot better cold. Edit: wrong number, it's 7200 lbs an hour. 1700 lbs is the size of a single batch of dough my mixer can make And you'd be surprised actually how small an industrial grinder is that can handle 4 tons an hour, the maw isn't what you'd call gaping. More like yawning. tactlessbastard fucked around with this message at 18:34 on Oct 31, 2024 |
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Oct 31, 2024 18:30
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tactlessbastard posted:The cookies get blown off the oven conveyor by an air blade this is loving cool
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Oct 31, 2024 18:57
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tactlessbastard posted:The cookies get blown off the oven conveyor by an air blade and they land on a shaker that sends them through a cooling tunnel that gets the cookies down to nearly freezing before they get dumped right into the gaping maw of the grinder because they grind a lot better cold. Oh, so that's the way the cookie crumbles.
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Oct 31, 2024 19:02
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Sormus posted:Oh, so that's the way the cookie crumbles. Boooooooooooooooo Boooooooooooooo Hissssssssssss
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Oct 31, 2024 19:13
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Sormus posted:Oh, so that's the way the cookie crumbles.  tactlessbastard posted:And you'd be surprised actually how small an industrial grinder is that can handle 4 tons an hour, the maw isn't what you'd call gaping. More like yawning. A yawning anus just doesn't have the same ring to it.
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Oct 31, 2024 19:14
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Sormus posted:Oh, so that's the way the cookie crumbles. So good. So, so good.
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Oct 31, 2024 19:23
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Internet Explorer posted:So good. So, so good.
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Oct 31, 2024 19:34
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Why are they individual cookies and not one continuous cookie sheet
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Oct 31, 2024 19:37
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