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Fil5000 posted:Oh I went one better and let someone else take it. Ahh A classic. A personal favorite
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Nov 22, 2024 17:11
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we took over some things and we are repeatedly being called over a fax line every time they can't send out and man, gently caress faxes i did debug that the reason the scanner/printer side of this thing was hosed was that it was daisy chained through the "PC" ethernet port of a VOIP phone though lmao
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Nov 22, 2024 17:18
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minusX posted:They also could just have a file open from the server, would likely keep the connection active. No files open, that was the first things I looked at. I'll have a chat with them about contacting the right place around us to migrate to either a server or just OneDrive/SharePoint, which they are already paying for.
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Nov 22, 2024 17:37
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Renegret posted:Wife: I had a bad day at work, I had to call CPS on a family, the whole thing's hosed up. Shugojin posted:we took over some things and we are repeatedly being called over a fax line every time they can't send out and man, gently caress faxes  I have never been able to understand who pulled the jedi mind trick on people to make them believe faxes are reliable. I've been using faxes since they weren't obsolete and they were never guaranteed to work, especially if you tried higher speed modes (which every fax machine defaults to using these days). People will call up because one 40 page fax won't go through acting all shocked when they've sent and received dozens of more reasonable sized faxes all day, and they'll demand I fix it. gently caress you, smash that piece of poo poo machine with a hammer and join the 2000s. quote:i did debug that the reason the scanner/printer side of this thing was hosed was that it was daisy chained through the "PC" ethernet port of a VOIP phone though lmao We've seen the same behavior when trying to use Grandstream ATAs' LAN ports in bridge mode so we could put the T.38 adapter right next to the fax machine rather than shoving them in a back room where some idiot will inevitably unplug things, but for whatever reason a lot of client MFPs just would not work properly through it despite PCs, access points, and other devices working fine.
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Nov 22, 2024 20:31
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Some really bad phones implemented the PC port as a software bridge ( ), I think we managed to slow Avaya 1600-series handsets down by pushing a lot of data to the PC that was connected through them. Horrible things.
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Nov 22, 2024 20:34
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Thanks Ants posted:Some really bad phones implemented the PC port as a software bridge (
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Nov 22, 2024 21:22
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wolrah posted:My partner is a counselor and I feel this so hard. I can have the biggest rear end in a top hat clients calling me all day while dealing with the weirdest and most frustrating clients, but in the end it just doesn't have the same weight as the poo poo she deals with. We've discussed this at length. The difference is that our partners see and experience some really bad poo poo, but are empowered to help people, and by doing so they make the world a better place. A bad day is still incredibly rewarding because she's helping both her staff, and the kids at her school grow and set them up for success. Me? I sat on a 6 hour conference call because of a 10% uptick in DVR error rates and it's making the KPIs look bad. Then I spent an hour doing paperwork for the overnight crew to replace a redundant line card because our change management process is a bloated mess. I work at a money factory that provides no value to the world. I don't make anyone's life better no matter what the C levels are trying to make us believe. This place could burn for all that I care. In fact, I hope it does.
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Nov 22, 2024 21:50
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Marxists would call that alienation.
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Nov 22, 2024 22:00
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Renegret posted:This place could burn for all that I care. In fact, I hope it does. hell yeah! here's to you 
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Nov 22, 2024 22:03
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Internet Explorer posted:Marxists would call that alienation.
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Nov 22, 2024 22:05
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This Marx guy, wicked smart.
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Nov 22, 2024 22:08
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I call it being a red orc https://www.youtube.com/watch?v=LGOYMUQUa2k
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Nov 22, 2024 22:12
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Fil5000 posted:A ticket came in: rocket ship emoji, party cracker emoji, thumbs up emoji
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Nov 22, 2024 23:14
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Renegret posted:We've discussed this at length. The difference is that our partners see and experience some really bad poo poo, but are empowered to help people, and by doing so they make the world a better place. A bad day is still incredibly rewarding because she's helping both her staff, and the kids at her school grow and set them up for success. Bullshit jobs to feed the bullshit machine 
Wibla fucked around with this message at 00:49 on Nov 23, 2024 |
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Nov 23, 2024 00:37
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johnny park posted:I call it being a red orc
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Nov 23, 2024 13:01
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Renegret posted:We've discussed this at length. The difference is that our partners see and experience some really bad poo poo, but are empowered to help people, and by doing so they make the world a better place. A bad day is still incredibly rewarding because she's helping both her staff, and the kids at her school grow and set them up for success. Yup. My wife's a midwife. Her bad days at work are REALLY REALLY BAD, her good days are amazing. My workplace highs and lows are about ten orders of magnitude smaller than hers. I work in managed services for companies that make more money in a day than me and anyone I've ever met will ever see in our entire lives, and I get through it by knowing that the stupid money it pays makes our lives easier. What I do has basically no value to the world - but on the other hand literally no one will ever die if I take too long with a ticket.
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Nov 23, 2024 13:17
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My wife is middle management. Her bad days invoice people not doing their work, or refusing to do their work until Anton in accounting had provided another deliverable that is blocked by Michelle in marketing who has to update a dashboard but it pretending not to know how to do it and uurtrrrrrggghhhh Meanwhile I'm a programmer. Meetings feel like a waste of time to me, but a necessary evil. Her job sounds like literal hell to me, but she's good at it. Sywert of Thieves fucked around with this message at 13:54 on Nov 23, 2024 |
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Nov 23, 2024 13:49
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guppy posted:I don't know if I would trust a seasoned IT professional who didn't hate computers. We had one younger guy quit because he decided he didn't like computers any more. I told him I've hated computers for a decade already. I'm here because I'm paid, and I can still take pride in doing good work. He still quit, and I guess he became a bicycle delivery for a while. I guess some people can't take working in an antagonistic environment.
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Nov 23, 2024 14:56
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Fil5000 posted:A ticket came in: I once got a ticket with only the text "Balance Sheet doesn't". They were correct, it didn't. And somehow that was in fact sufficient information to diagnose and resolve the problem.
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Nov 23, 2024 23:51
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door.jar posted:I once got a ticket with only the text "Balance Sheet doesn't". They were correct, it didn't. And somehow that was in fact sufficient information to diagnose and resolve the problem. The balance sheet never does. And I always have to it, but it always eventually.
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Nov 24, 2024 04:57
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M365 is melting down this morning and the executive assistants are ready to sacrifice a goat for the favor of the cloud gods.
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Nov 25, 2024 18:08
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Dick Trauma posted:M365 is melting down this morning and the executive assistants are ready to sacrifice a goat for the favor of the cloud gods. Also defender, intune and purview so you blind on the management front too.
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Nov 25, 2024 18:10
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GCCH is working fine. Govcloud wins again.
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Nov 25, 2024 18:23
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wolrah posted:I have never been able to understand who pulled the jedi mind trick on people to make them believe faxes are reliable. I've been using faxes since they weren't obsolete and they were never guaranteed to work, especially if you tried higher speed modes (which every fax machine defaults to using these days). that's what's so great about working for an MSP, you see wild poo poo like this all the time because you're constantly being asked to inject hardware blindly into working networks. all kinds of bizarre interactions crop up. one time i helped a customer with a problem where their entire network would go down every time they got a VoIP call. turned out their layer 3 switch had a SIP ALG. damnedest thing I've ever seen, ALGs are universally a bad idea but why someone put it in a switch i can't fathom. naturally it was so badly coded that if you sent through a call with too many codecs enabled or too long a URI or something it would overflow a buffer and bounce the whole switch. cool to get to diagnose stuff like this for a bit more than min wage with no benefits. MSP baby!!!!!!! every single customer who has ever told you something about how their fax machine used to behave is a liar. oh yeah, your poo poo made their fax less reliable, this isn't in dispute, but they're still overstating it. for the last 35 years they just hit transmit and walked away, so they never noticed that the machine was giving up and retrying 8 or 10 times before succeeding. now that you changed something they're standing there on the phone going "did you get it yet Bob, did you get it yet Bob, is it there yet Bob" and with every minute that goes by they write one more alleged war crime next to your name in their Rolodex which they will never cross out no matter how concretely you prove that the problems are not your fault my favorite is when the machine turns out to have blown a line relay because it's from the 80s. it happens all the time and it's impossible to prove because they've already pulled the copper line so you have nothing to fall back on, and they never have access to a second fax machine to test with.
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Nov 25, 2024 19:28
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Dick Trauma posted:M365 is melting down this morning and the executive assistants are ready to sacrifice a goat for the favor of the cloud gods. I've got a user who quit on Friday letting me know that she can't uninstall the Intune Company Portal from her phone. Fair to guess this is why?
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Nov 25, 2024 20:06
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TITTIEKISSER69 posted:I've got a user who quit on Friday letting me know that she can't uninstall the Intune Company Portal from her phone. Fair to guess this is why? Either the current 365 fuckery, or her permissions were removed that are required to let her do it?
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Nov 25, 2024 20:14
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TITTIEKISSER69 posted:I've got a user who quit on Friday letting me know that she can't uninstall the Intune Company Portal from her phone. Fair to guess this is why? Removing an MDM profile and the app doesn't need to talk to Intune to allow it. If the device is supervised then you might have issues.
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Nov 25, 2024 20:23
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It's the first time I've had anyone I've terminated reach out about this, and turnover is somewhat regular (which seems to be normal). I issued the Retire command to her phone, let's see if that does it.
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Nov 25, 2024 21:00
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cathoderaydude posted:one time i helped a customer with a problem where their entire network would go down every time they got a VoIP call. turned out their layer 3 switch had a SIP ALG. damnedest thing I've ever seen, ALGs are universally a bad idea but why someone put it in a switch i can't fathom. naturally it was so badly coded that if you sent through a call with too many codecs enabled or too long a URI or something it would overflow a buffer and bounce the whole switch. We started as a VoIP company and expanded in to the MSP world since we ended up troubleshooting half our clients' networks anyways, so I totally get the feeling. quote:every single customer who has ever told you something about how their fax machine used to behave is a liar. oh yeah, your poo poo made their fax less reliable, this isn't in dispute, but they're still overstating it. for the last 35 years they just hit transmit and walked away, so they never noticed that the machine was giving up and retrying 8 or 10 times before succeeding. now that you changed something they're standing there on the phone going "did you get it yet Bob, did you get it yet Bob, is it there yet Bob" and with every minute that goes by they write one more alleged war crime next to your name in their Rolodex which they will never cross out no matter how concretely you prove that the problems are not your fault Even the VoIP side of the equation sucks, for whatever stupid reason T.38 traffic is most commonly carried over UDPTL instead of RTP like every other codec in VoIP so half the tools don't understand it, nothing has useful log messages when things go wrong, etc. More often than not if the call is lasting more than a minute that means I have to break out Wireshark and manually read through the decoded T.38 messages to see what the last communication was before failure.
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Nov 25, 2024 22:03
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cathoderaydude posted:and with every minute that goes by they write one more alleged war crime next to your name in their Rolodex which they will never cross out no matter how concretely you prove that the problems are not your fault Ah yes, "everything is IT's fault". At one place I didn't stay with long, we had some STP issues, which hosed with the VOIP phones. I got it cleared up after a month of bullshit. A few days after the all-clear, one of the VPs comes after me pissed off, "why are the phones still loving up?" I check out his call. The person on the other end of the call was very obviously standing in the windiest possible place he could still get signal for a call. "Are you outside and it's windy?" "Yes" "Can you get somewhere less windy?" "No" "Can you face away from the wind?" "Yes" "That's much better!" loving moron.
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Nov 25, 2024 22:13
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Over the last couple of years I've had several reports that faxing on the executive floor isn't working. Please guess the reason for those reports.
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Nov 25, 2024 22:17
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It was turned off, of course
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Nov 25, 2024 22:18
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It's astonishing that there are simply no diagnostic tools for fax. Nobody has ever made any, as far as I can tell, and I get the very strong impression that all knowledge of fax is gone, it's just a handful of chipsets developed back in like 1996 that're still being produced by the 4th or 5th company to get the masks, I don't think anybody actually knows what's going on inside of them, it's just a black box. Probably one person at adtran knows but I mean. What's that good for I spent over a year campaigning to switch our phones to TCP because of the loving fragmentation issue on BLF. It is such a poorly implemented protocol, stuffing an XML document of that size into a packet and hoping that it gets handled by layer three was the dumbest poo poo imaginable, but hey, this is something polycom came up with back in like 1998, and you were expected to use it with PBXs, not try to throw it over a wan link. Fun fact, you don't need the ALG to shitcan your fragmented packets because about 20% of ISP networks will do it for you. I spent months diagnosing this and came to the conclusion that past a certain number of frags, some router way up the chain would just drop the packet into a potted plant and forget about it. Obviously there is no way to fix this, AT&t is not going to talk to you no matter who you are and even if they did, there is literally zero chance of getting this changed on all their routers throughout their network, plus it would just move the goal posts so you'd start getting failures with even longer BLF lists, and none of that helps with the next ISP you have to deal with, plus any change they implement will just get reverted by someone who doesn't know what it is a year down the line So I pushed hard for TCP because at this point we were starting to dispense with edge gateways, so we didn't need TCP support on them for this to work, and windowing handily took care of the problem. It took eons to get anyone to listen to me, but once they did it fixed the problem overnight. Then it was just a matter of dealing with the hundred other problems caused by running a real-time, lightweight, stateless protocol over commodity internet and LAN with almost no control over the path. Goddamn sisyphean nightmare
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Nov 25, 2024 22:20
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Dick Trauma posted:Over the last couple of years I've had several reports that faxing on the executive floor isn't working. There’s no fax machine on that floor I had a problem earlier this year where a random group of users stopped being able to use their phones to place any calls - the PBX simply never saw the attempt, but they could be called inbound. After a bit of looking in the wrong area because I was told that it was also affecting softphone clients and that turned out to not be the case at all, we narrowed the issue down to an issue where people with long names using Snom phones were affected. The amount of poo poo that a Snom phone sends in the headers of SIP packets combined with a few extra characters from a longer name tips the packet over the edge where it gets fragmented and ignored. As far as I know the spec calls for TCP to be used once the device knows that its SIP packets are getting past a certain point but these devices ignore the spec and nobody at the company seemed to give a poo poo about that. Thanks Ants fucked around with this message at 22:37 on Nov 25, 2024 |
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Nov 25, 2024 22:25
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Dick Trauma posted:Over the last couple of years I've had several reports that faxing on the executive floor isn't working. It actually is working
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Nov 25, 2024 22:27
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Dick Trauma posted:Over the last couple of years I've had several reports that faxing on the executive floor isn't working. There are no phone lines on that floor
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Nov 25, 2024 22:46
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Why are you still using fax in 2024? 
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Nov 25, 2024 22:47
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I prefer technologies that were developed before the Civil War. The correct answer to my question: there is no fax capability on that floor!
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Nov 25, 2024 23:00
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Wibla posted:Why are you still using fax in 2024? every single person peripherally involved with telephony at their job takes the deepest breath possible and tells themselves "he's kidding, he's doing a bit" and waits for their heart rate to settle
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Nov 25, 2024 23:01
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Thanks Ants posted:As far as I know the spec calls for TCP to be used once the device knows that its SIP packets are getting past a certain point but these devices ignore the spec and nobody at the company seemed to give a poo poo about that. lol @ someone cares what the sip spec says. voip phones are all functionally proprietary, each one uses its own miserable decades-old variant of the stack that never gets updated. they don't switch to TCP because in 1999 when that particular black-box sip library was developed at a since-acquired-ten-times startup, someone found that the miserable checkpoint firewalls or whatever were common at the time got too hot if you ran more than 400 TCP SYNs through them per hour, and they got too many trouble tickets about it so they made the setting opt-in and nobody has touched the code since then. even if it's a bug, fixing it would require someone to report it, which would demand that more than .1% of their userbase know the first thing about sip, or how to diagnose any of this poo poo and come to the conclusion that there's a misbehavior in the device instead of just firing the parts cannon at the problem. phone doesn't work? change routers! change phones! have the user frobulate settings on their modem that you don't understand, then the moment you get a single call through, mark the ticket resolved and move on! do anything you can to avoid real diagnostics because you're woefully underqualified for the job you have! i spent ten years in the voip mines and virtually nobody "technical" that i spoke to had the faintest idea what was going on behind the scenes. maybe three people a year, out of hundreds, even knew what an INVITE was let alone packet fragmentation. it's bleak out there
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Nov 25, 2024 23:11
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