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Knormal
Nov 11, 2001

Oh jeez, that's embarrassing.

Well the important thing is I was right about Star Trek.

Silly Newbie posted:

Comes down to what you want to punish and why. loving up with a forklift can kill someone, and it's a rare situation that getting phished causes a loss of life.
Also lol executives don't see consequences unless they gently caress with someone else's money.
If that executive got on a forklift and knocked over all the shelves in the warehouse they'd get away with that too. It's not the tool, it's the person.

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Wizard of the Deep
Sep 25, 2005

Another productive workday
And the actual licensed forklift operator would get in trouble for not properly supervising the executive who was just trying to help/understand the job better.

Arquinsiel
Jun 1, 2006

"There is no such thing as society. There are individual men and women, and there are families. And no government can do anything except through people, and people must look to themselves first."

God Bless Margaret Thatcher
God Bless England
RIP My Iron Lady

SlowBloke posted:

If you have done it over a syllabus older than v5 it's expired already, otherwise five years.
I think I either did it just before expiration was introduced or I knew I would never give a gently caress about it after getting it anyway. Don't think I have ever mentioned having it or even had opportunity to when talking to a potential employer.

sinky
Feb 22, 2011



Slippery Tilde
Also it's only valid for european computers like the ZX81, BBC Micro, Amstrad and Minitel.

Arquinsiel
Jun 1, 2006

"There is no such thing as society. There are individual men and women, and there are families. And no government can do anything except through people, and people must look to themselves first."

God Bless Margaret Thatcher
God Bless England
RIP My Iron Lady
Good thing Dell was made in Limerick back then so.

Shugojin
Sep 6, 2007

THE TAIL THAT BURNS TWICE AS BRIGHT...


had this week off going back on monday


god i hate computers/the internet

SlowBloke
Aug 14, 2017

Arquinsiel posted:

I think I either did it just before expiration was introduced or I knew I would never give a gently caress about it after getting it anyway. Don't think I have ever mentioned having it or even had opportunity to when talking to a potential employer.

Mine was done with office 2000 and windows xp so i'm absolutely sure it's expired. It gave me an extra credit in public sector hiring so it paid for itself.

Thanks Ants
May 21, 2004

#essereFerrari


Shugojin posted:

god i hate computers/the internet

:hmmyes:

sfwarlock
Aug 11, 2007

Serperoth posted:

16:30 - a ticket came in
16:30 - call

This sort of bullshit almost made me ragequit last month, cept for me it's more like:
10:02 chat: hi [warlock] i need you to blah blah blah
10:03 me: please put in a ticket and i'll get to it when i can
10:04 chat: i put in the ticket now I need you to blah blah blah now.
10:05 call: hi, *shares screen* now as you can see I-

I hung up on the call and got a Talking To about it.

Wibla
Feb 16, 2011

gently caress that noise.

Serperoth
Feb 21, 2013




sfwarlock posted:

This sort of bullshit almost made me ragequit last month, cept for me it's more like:
10:02 chat: hi [warlock] i need you to blah blah blah
10:03 me: please put in a ticket and i'll get to it when i can
10:04 chat: i put in the ticket now I need you to blah blah blah now.
10:05 call: hi, *shares screen* now as you can see I-

I hung up on the call and got a Talking To about it.

We also do the call lines so it would've been just fine if the guy had called, no email. I could've made the ticket myself or just asked him to send an email.
He did call the next day about some email thing, spoke to a colleague and told him to pass on an apology to me for having been a little short, which was nice.

sfwarlock
Aug 11, 2007

Serperoth posted:

We also do the call lines so...

For me it was less that than the expectation that I would drop everything and do his ticket right the hell now. I was literally at someone else's desk.

Fil5000
Jun 23, 2003

HOLD ON GUYS I'M POSTING ABOUT INTERNET ROBOTS

sfwarlock posted:

For me it was less that than the expectation that I would drop everything and do his ticket right the hell now. I was literally at someone else's desk.

Yeah I've got one of these guys at the moment, raises a ticket then immediatley sends a slack message with

"Hello Phil, <LINK TO TICKET>"

And then if I don't respond instantly I've got the slack notification noise pinging in my ear as he parcels his thoughts out into four word chunks. He's great at all other aspects of getting his ticket sorted, and he listens so we never get the same thing from him twice, but my guy, your organisation wants us to follow a priority order for your tickets, you can't just jump the queue without talking to your colleagues.

Turambar
Feb 20, 2001

A Túrin Turambar turun ambartanen
Grimey Drawer
Just give a "thumbs up" to the message and continue what you are doing.

Thanks Ants
May 21, 2004

#essereFerrari


Turn notification sounds off

Wizard of the Deep
Sep 25, 2005

Another productive workday
Close Slack and go make some coffee then sit outside and drink it.

Fil5000
Jun 23, 2003

HOLD ON GUYS I'M POSTING ABOUT INTERNET ROBOTS
These are all excellent suggestions, but what I prefer to do is send a reply that won't resolve his issue and then immediately set myself out of office on slack.

SlowBloke
Aug 14, 2017
I am currently being tasked to make sure the installed apps will be auto updated but having zero budget until proven impossible to do otherwise. It seems that if you want to have your intune managed computers update the software present using winget, the standard praxis is to deploy a freeware software https://github.com/Weatherlights/Winget-AutoUpdate-Intune to pretty much trigger "winget update --all" at logon. I kinda hate this windows "linuxification" where even something as mundane as software updating requires a network of scripts and daemons running in the background. Winget is a microsoft product, why the hell cannot intune handle this instead of "random package 1001" ?

Thanks Ants
May 21, 2004

#essereFerrari


It sort of can but it's part of Enterprise App Management or the Intune Suite bundle

SlowBloke
Aug 14, 2017

Thanks Ants posted:

It sort of can but it's part of Enterprise App Management or the Intune Suite bundle

We have Intune suite and tried that too, the packaged apps in the App Management catalog are months old or worse.

Knormal
Nov 11, 2001

Oh jeez, that's embarrassing.

Well the important thing is I was right about Star Trek.
The move from AD and SCCM to the Azure/Intune/Entra/whatever world is horrible and should never have happened.

Internet Explorer
Jun 1, 2005





:hmmwrong:

Zorak of Michigan
Jun 10, 2006


Knormal posted:

The move from AD and SCCM to the Azure/Intune/Entra/whatever world is horrible and should never have happened.

We can discuss what should replace it, but we should all want something better than SCCM.

Thanks Ants
May 21, 2004

#essereFerrari


Intune is a good product but the constant nickel-and-diming involved in all subscription products feels like it's going to be a bubble that bursts one day. I'll use it for as long as I'm not the one paying.

SlowBloke
Aug 14, 2017

Knormal posted:

The move from AD and SCCM to the Azure/Intune/Entra/whatever world is horrible and should never have happened.

SCCM native non-Microsoft software patching for anything not Adobe managed to be even shittier than Intune unless you paid out of the nose for third party solutions.

Knormal
Nov 11, 2001

Oh jeez, that's embarrassing.

Well the important thing is I was right about Star Trek.
Your place actually updated software? I wouldn't know anything about that use case.

You can't update third party software, especially web browsers. Yeah there's security holes everywhere but what if you push an update and that makes an internal website or PDF look funny?

evobatman
Jul 30, 2006

it means nothing, but says everything!
Pillbug
A third party package manager does all the heavy lifting in managing your applications in intune. https://andrewstaylor.com/2024/06/03/comparing-package-managers/

We use PatchMyPC, and it's great just to mostly set and forget.

AlexDeGruven
Jun 29, 2007

Watch me pull my dongle out of this tiny box


Why. Why. Why. Why... the gently caress... would you Reply-All to a vendor holiday party invite?

And then provide WAY more information than necessary to decline. Nobody loving cares if you go. And even fewer people care why you're not going.

I feel like I'm really embodying the jaded part of the thread title this morning. But it's too early to start drinking.

Handsome Ralph
Sep 3, 2004

Oh boy, posting!
That's where I'm a Viking!


Love reaching out to a non-IT user at a remote site asking them to verify something very simple (wifi network availability), and they're too loving stupid to understand the request was just asking for a simple yes or no answer, while also trying to show me how smart they are by "figuring" out the problem for me with screenshots from our intranet site.

Literally just asked "hey, can you tell me if X network appears in the wifi networks available to you?' and proceeded to get the one user who must prove how smart he is to everyone who interacts with him.

Thanks Ants
May 21, 2004

#essereFerrari


If you support remote sites with zero remote hands and need insights into Wi-Fi availability then look at those Cape Networks sensors that Aruba bought, I'm sure Cisco has something as well.

rafikki
Mar 8, 2008

I see what you did there. (It's pretty easy, since ducks have a field of vision spanning 340 degrees.)

~SMcD


Thanks Ants posted:

If you support remote sites with zero remote hands and need insights into Wi-Fi availability then look at those Cape Networks sensors that Aruba bought, I'm sure Cisco has something as well.

Some of the thousandeyes stuff built into secureclient (aka anyconnect) for Cisco. Palo has ADEM for the global protect client, Zscaler has ZDX, lot of stuff in the user experience space especially post COVID.

Handsome Ralph
Sep 3, 2004

Oh boy, posting!
That's where I'm a Viking!


Thanks Ants posted:

If you support remote sites with zero remote hands and need insights into Wi-Fi availability then look at those Cape Networks sensors that Aruba bought, I'm sure Cisco has something as well.

Nah it's even dumber than that, it's a third party site where our employees go occasionally, so I have zero access to that sites systems. Our employees kept reporting that the wifi network there was insufficient, so we reached out to the third parties IT shop, they told us another network is available to us so long as our users use the creds they were given. So I just need to confirm our users can actually see and get on that network.

But asking a medical professional "Do you see this wireless network?" And "Can you try signing into it with the creds you were given by that sites IT department?" is a total pain in the rear end for reasons I'm sure this thread is well aware of.

klosterdev
Oct 10, 2006

Na na na na na na na na Batman!
Has Outlook's feature where it disables slow loading add-ins on launch ever actually do anything but cause problems?

Personal Lucubrant
Oct 18, 2016

Just thinking about what to do with all the money I don't have.

klosterdev posted:

Has Outlook's feature where it disables slow loading add-ins on launch ever actually do anything but cause problems?

Yeah, it generates calls to the helpdesk. Works like a charm.

Thanks Ants
May 21, 2004

#essereFerrari


If there's plugins that would create helpdesk calls if they don't load then there are policies that can be set to force them to load (so users cannot turn them off), and one that prevents Outlook from automatically disabling them.

Personal Lucubrant
Oct 18, 2016

Just thinking about what to do with all the money I don't have.

Thanks Ants posted:

If there's plugins that would create helpdesk calls if they don't load then there are policies that can be set to force them to load (so users cannot turn them off), and one that prevents Outlook from automatically disabling them.

Yeah, but Outlook plainly states that these addins are slowing it down, and I've never seen this message before. Can't you disable them? I think my account needs to be moved to a different server, this one is too laggy and it takes longer than usual to start my computer in the morning. Some of my co-workers were also getting the same message on their computers, can you help them too?

Shugojin
Sep 6, 2007

THE TAIL THAT BURNS TWICE AS BRIGHT...


i'm getting buffering and i think this new router is the problem i demand you come out and fix my internet. no i refuse to be home to let someone in to do it.

cathoderaydude
Nov 23, 2024

bandwidth on demand
ouroborus but one head is "skilled customer demanding clueless ISP tech bridge their modem so they can stop getting loving NATed" and the other head is "skilled ISP tech refusing to honor clueless customer's unnecessary and counterproductive demand to bridge their modem because they don't understand how their IP allotment is structured"

Shugojin
Sep 6, 2007

THE TAIL THAT BURNS TWICE AS BRIGHT...


i mean tbh i'll take a million of this guy over one more "dog chewed through the ethernet cable so i killed the dog can you come fix the cable"


there's only been one of that guy but jesus christ

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Renegret
May 26, 2007

THANK YOU FOR CALLING HELP DOG, INC.

YOUR POSITION IN THE QUEUE IS *pbbbbbbbbbbbbbbbbt*


Cat Army Sworn Enemy

cathoderaydude posted:

ouroborus but one head is "skilled customer demanding clueless ISP tech bridge their modem so they can stop getting loving NATed" and the other head is "skilled ISP tech refusing to honor clueless customer's unnecessary and counterproductive demand to bridge their modem because they don't understand how their IP allotment is structured"

Please, stop, you're triggering trauma I didn't know I
I had.

About a year ago I had a well meaning but ultimately clueless customer with slow speeds/connection problems look at the logs of his modern and see errors on a specific frequency. When he pushed the also well meaning but equally clueless customer service rep, they stated that frequency shouldn't have been there because it was a video frequency and they weren't a video customer, which was not true.

By the time it came to my attention, a very vocal customer was demanding we put a filter on what was actually the OFDM PLC (which is the magic that makes 1 gig over coax work) and a field tech was en route to actually do it.

The whole thing just made me sad. Access to that information was limited, access to the training to make use of that information was non existent, and access to the people who have the knowledge of both is restricted even harder. The only reason I found out was because of an unofficial escalation that by all rights I should have just ignored. These kinds of customers are monsters and the industry has created them through their dog poo poo service that requires customers to dabble into dark arts nobody really understands. The whole thing makes me sad. Now I'm sad. My boss has a new coffee mug awarded to him for raising a security issue, who then refused to fix the issue, and he got punished for raising it from his boss with more work for us. Everything's bad.

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