|
anthonypants posted:and this one is from about a month ago RE: a ticket came in... I NEED TECH SUPPORT Swink posted:On the topic of training, I have to record some training vids for our processes. What is a good screen recording software for windows? We use Snagit here. Works pretty well if you know how to use it. I, personally, use OBS (local recording) because I'm an idiot, but it works so...
|
# ? Mar 11, 2015 16:49 |
|
|
# ? Jun 13, 2024 05:39 |
|
hihifellow posted:Requirements for a web application that another department wants to use came across my desk; Is your office bigger on the inside than on the outside? If so, I think you may have hit a switch on your desk by mistake.
|
# ? Mar 11, 2015 16:50 |
|
So many tickets come in from our idiot sales force. Why these people cant be responsible adults and remember their passwords is beyond me. Seriously so many password reset calls. We've implemented Okta for single sign on so for %90 of their logins they only have to remember ONE password but that's to much for them. I'm at a complete loss of what to do now but I know looking at our metrics that our helpdesk team spends way to much time on piddily crap like this. Has anyone used or heard of some sort of forgot password type service that would work for AD accounts or is this a totally bad idea on my part? I'd love it if I could setup some kind of portal to have them answer their security questions and get a password reset link mailed to them or something similar to that. It'd be great to just tell the user go here and fix it yourself. Although I'm sure we'd have a couple idiots who manage to forget their security answers too.
|
# ? Mar 11, 2015 17:01 |
|
We have a field sales force too and they won't use it. They'll bitch to their managers that you're making it more difficult to get work done. Why can't he just reset my password???????
|
# ? Mar 11, 2015 17:02 |
|
BaseballPCHiker posted:So many tickets come in from our idiot sales force. Why these people cant be responsible adults and remember their passwords is beyond me. Seriously so many password reset calls. We've implemented Okta for single sign on so for %90 of their logins they only have to remember ONE password but that's to much for them. I'm at a complete loss of what to do now but I know looking at our metrics that our helpdesk team spends way to much time on piddily crap like this. "I forgot the answers to my security questions: please reset!" I don't mind resetting passwords, but the people who can't understand making a new one that meets the complexity requirements I am baffled by. Uppercase, lowercase, and numbers should not be difficult for a literate adult to type in. ponzicar fucked around with this message at 17:06 on Mar 11, 2015 |
# ? Mar 11, 2015 17:03 |
|
BaseballPCHiker posted:So many tickets come in from our idiot sales force. Why these people cant be responsible adults and remember their passwords is beyond me. Seriously so many password reset calls. We've implemented Okta for single sign on so for %90 of their logins they only have to remember ONE password but that's to much for them. I'm at a complete loss of what to do now but I know looking at our metrics that our helpdesk team spends way to much time on piddily crap like this. We use Microsoft's Forefront Identity Manager for this, but it wasn't easy to set up. Then again, we've got 45k+ users so if you're smaller it might be simple. Who knows!
|
# ? Mar 11, 2015 17:18 |
|
drat I wish I weren't late to hot-sauce chat as I have a relevant story. Friend's parent is a lawyer (I know, I know, but she's really nice even if she's not a computer guru). She was eating at her desk and noticed some time after she though she was done eating that there was Nutella all over her hand and subsequently all up in her mouse/keyboard. A ticket later and the keyboard was apparently saved with some wiping, but the IT guy was taking her mouse away and she asked if he was going to fix it. Reply was "don't worry about it" and she now has a new mouse. I don't know how you can not notice your hand is covered in peanut butter equivalent but at least she was embarassed by it.
|
# ? Mar 11, 2015 18:44 |
|
Well, that was an amusing call. Hello, yes, I was a user of your software a couple of years ago. I'm using competing_company_A's software, and its really not working well. Their support is horrible, do you think you could help me with it? No, sir, I'm sorry, none of us here are familiar with that software, and that's well beyond our support scope Well that's a terrible answer, you really should treat former clients better <hangs up> I really hate people some days.
|
# ? Mar 11, 2015 19:06 |
|
Swink posted:On the topic of training, I have to record some training vids for our processes. What is a good screen recording software for windows? If you just need screenshots then psr.exe is the way to go. The only caveat there is that they're not very easy to modify after the fact, so stray clicks can be hard to eliminate. Supposedly the output files are natively editable in Word, but Office 365 wouldn't open it. For full video w/ sound and poo poo, I've used BB Flashback with good results. The free version is pretty decent, but I think you need the full version to get acceptable conversion into other video formats.
|
# ? Mar 11, 2015 19:08 |
|
Gerdalti posted:Got a fun one from a new Exec VP this morning Got a followup email from VP today: code:
|
# ? Mar 11, 2015 19:26 |
|
Gerdalti posted:Got a followup email from VP today: Time to send him logs. Never try to blame the tech.
|
# ? Mar 11, 2015 19:41 |
|
Nothing gets someone to backpedal faster than the words "Our logs show..."
|
# ? Mar 11, 2015 19:42 |
|
He already sent a screenshot, though.
|
# ? Mar 11, 2015 20:42 |
|
anthonypants posted:He already sent a screenshot, though. *La La La, can't hear you*
|
# ? Mar 11, 2015 20:49 |
|
Gerdalti posted:Got a followup email from VP today: Let me guess - he didn't include CEO on the chain when he replied to you with this?
|
# ? Mar 12, 2015 01:41 |
|
So I'm confused, they're emails the VP sent or emails the CEO sent? Because the VP is claiming both.
|
# ? Mar 12, 2015 01:47 |
|
FISHMANPET posted:So I'm confused, they're emails the VP sent or emails the CEO sent? Because the VP is claiming both. Whichever they can blame on Gerdalti.
|
# ? Mar 12, 2015 02:57 |
|
FISHMANPET posted:So I'm confused, they're emails the VP sent or emails the CEO sent? Because the VP is claiming both. yes
|
# ? Mar 12, 2015 03:05 |
|
FISHMANPET posted:So I'm confused, they're emails the VP sent or emails the CEO sent? Because the VP is claiming both.
|
# ? Mar 12, 2015 03:24 |
|
Sheep posted:Whichever they can blame on Gerdalti. This. Gerdalti already CYA'd one way, now he's just gotta CYA the other way and he's set. Though yeah, the VP did at first claim that it was emails sent to him from the CEO and then claim the opposite. Hopefully it gets the VP into even bigger trouble after he tries to say "Oh, well maybe the emails just DISAPPEARED, huh??" and then Gerdalti figures out that he sent them to some client or something.
|
# ? Mar 12, 2015 03:28 |
|
NZAmoeba posted:yes You are triggering me so hard
|
# ? Mar 12, 2015 03:38 |
|
Renegret posted:You are triggering me so hard I involuntarily twitched when I read that reply.
|
# ? Mar 12, 2015 04:23 |
|
I'm fairly certain you guys are all correct. None of it makes sense and I'm a trained cya'er. I'll report back and let you know what happens tomorrow, should be fun either way.
|
# ? Mar 12, 2015 04:56 |
|
I can't wait to hear how this one goes.
|
# ? Mar 12, 2015 08:03 |
|
Stop entrapping the VP with logs, how dare you.
|
# ? Mar 12, 2015 12:01 |
|
A questionnaire came in. Client, whose IT infrastructure we're in charge of, has recieved VISA Due Dilligence Questionnare. Twelve pages of security audit. Coworker who is on-site does not have access to all systems, and doesn't know answers to all questions, so he has naturally sent it to me, because I just love this sort of paperwork Filled it in, I don't have high hopes.
|
# ? Mar 12, 2015 14:20 |
|
Tigern posted:I believe the "Oh that will never happen to me" mentality is to blame here. I've heard so many people talk about how low the chances of getting infected with crypto-variants are. It's baffling to me. We got hit with it here, I just mounted up a snapshot of the day before the datestamps on the "How to unlock" garbage and restored it all. It was a pain in the rear end, but not really a huge one.
|
# ? Mar 12, 2015 16:23 |
|
hihifellow posted:Requirements for a web application that another department wants to use came across my desk; They're just checking to see if you actually read the sheet.
|
# ? Mar 12, 2015 17:59 |
|
Anyone else know the story The Monkey's Paw? I work in some weird office where nobody has heard of it. I'm trying to find a gif of a monkey paw closing because I get some requests where I tell them may happen if I fulfill their request but if they're really sure, I can do it. When they respond back saying they want me to do it, I feel the need to respond back with the paw closing.
|
# ? Mar 12, 2015 18:18 |
|
I... I just taught one of my coworkers to use powershell, but I think I may have unleashed a terrible evil on the world
|
# ? Mar 12, 2015 18:21 |
|
FISHMANPET posted:So I'm confused, they're emails the VP sent or emails the CEO sent? Because the VP is claiming both. Ha, I had a less painful conversation this morning with me and my colleague re: monitoring Azure VM's (trigger warning again): IT colleague: "So, when you are monitoring these VM's do you need an IP or a hostname?" Me: "Yes". (laughter). So which one is it? "Either one, technically". (we have some azure VM's with IP reservation, so technicalities).
|
# ? Mar 12, 2015 18:21 |
|
chemosh6969 posted:Anyone else know the story The Monkey's Paw? I work in some weird office where nobody has heard of it. You could also send the youtube video of the paw.
|
# ? Mar 12, 2015 18:24 |
|
Gerdalti posted:I'm fairly certain you guys are all correct. None of it makes sense and I'm a trained cya'er. I'll report back and let you know what happens tomorrow, should be fun either way.
|
# ? Mar 12, 2015 18:29 |
|
The second one, but edit it so that it's the middle finger that stays up.
|
# ? Mar 12, 2015 18:29 |
|
m.hache posted:
That works, thanks. The middle finger would also be useful. What drove me over the edge to ask was an email that was basically "How can something that's been fixed, still be rejected" and this supervisor not being able to come up with the fact that if you don't fix everything, it's not fixed. It's not the first time this has come up and I've drawn it all out in ms paint before in the past to illustrate the point.
|
# ? Mar 12, 2015 19:27 |
|
NZAmoeba posted:yes Must... not... stab...
|
# ? Mar 12, 2015 19:34 |
|
A ticket came in.... EDIT: Nevermind. My google-fu actually came through for once. He's replying to plain-text emails, which can't display the image. He's fine with that as long as it's not a problem on his end, so hooray, points for me on a lovely week. neogeo0823 fucked around with this message at 20:00 on Mar 12, 2015 |
# ? Mar 12, 2015 19:55 |
|
MF_James posted:Must... not... stab... cc: CEO, CTO, IT manager problem still occurring please advise
|
# ? Mar 12, 2015 19:57 |
|
Inspector_666 posted:cc: CEO, CTO, IT manager Yes
|
# ? Mar 12, 2015 20:16 |
|
|
# ? Jun 13, 2024 05:39 |
|
Please to doing the needful
|
# ? Mar 12, 2015 20:29 |