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thiazi
Sep 27, 2002

baquerd posted:

You have to call customer service after your payment to correctly allocate your payment. Weird how they're running the government for profit like they are.

I want to make sure I am clear on this. My wife and I currently only pay the monthly interest on her loans (in forbearance) online via the Sallie Mae website. The only online option does appear to be to pay against the entire loan group (all of her loans are in one billing group), which allocates the funds to each loan. I am fine with this when we're just covering the interest + fees, but we're hoping to start making additional principal payments soon. Is calling in really the only way to allocate those principal payments to the highest interest rate loan(s)? That seems incredibly asinine in this day and age of electronic payments, and will be inconvenient to do once or twice a month. I feel like there must be another way, but I certainly can't find it on the website, and your statement seems to confirm.

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