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Kin
Nov 4, 2003

Sometimes, in a city this dirty, you need a real hero.


Welp, figure I might as well fish for sympathy here.

Spent the last week debating, buying and then waiting for a nice new 75" Samsung 4k TV.

Then when I finally unbox the thing after it arrived today, the screen is cracked :/



I'm paranoid it was me when I was putting the leg in but I know there's no way that I used enough force to break the TV or that it could be that bloody fragile right?

Kin fucked around with this message at 20:30 on Jun 13, 2020

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Kin
Nov 4, 2003

Sometimes, in a city this dirty, you need a real hero.


CheddarGoblin posted:

There's no way that was you, modern lcd screens are really tough

That's reassuring, thanks. I read a few things online about the fragility of them and the instructions for it say to place it on a flat surface larger than the TV so you can attach the legs. Who the hell has a table that big though?

We (gently) placed it face down on the carpeted floor and then lifted the bottom up to slide the legs in. So i wasn't sure if that lifting motion, or it resting on the legs in that face down position would have cause undue stress. Though i suppose it would be quite daft if it could be damaged under its own weight like that.

Here are more closeups of the cracks:






The one on the bottom corner has an ever so faint indent you can feel on the screen itself so i'm thinking something hit it before it got packaged and shipped.

It's just a massive disappointment to be honest. We spent the last few days moving the old TV upstairs to a second AV room and rearranging the furniture around the house. Now the living room just has this monstrosity taunting us because it technically works and the setup is just how we want it, but has a broken screen.

Kin
Nov 4, 2003

Sometimes, in a city this dirty, you need a real hero.


Yeah, I got it through Amazon so contacted the seller yesterday about a replacement. With it being the weekend and all I'm thinking it'll be next weekend before my setup is ready for judgement.

They seem to be pretty good in the UK for being customer focused too so, if the seller causes any issues, I'm fairly certain I'll get a refund for it.

Kin
Nov 4, 2003

Sometimes, in a city this dirty, you need a real hero.


Cheers and yeah we did have it lying flat, face down, before lifting it up to put the feet in, but we did it gently and simultaneously at both sides. No sharp jerks or twists or anything like that.

We were going to try putting it on it's back but the instructions said face down, even though the feet slide onto the bottom.

When the replacement comes we're going to ignore the instructions for taking it out of the box and leave it lying flat on the ground before sliding it off.

That way, we figure it'll still have the polystyrene shell propping it a few inches off the ground and keeping it rigid to let us put the feet on before standing it up vertically. Not sure how much extra protection that'll give it but given the weight of the TV it can't hurt I think.

Kin fucked around with this message at 13:49 on Jun 14, 2020

Kin
Nov 4, 2003

Sometimes, in a city this dirty, you need a real hero.


Well the store just got back in touch and said that due to the current Covid situation they're unable to collect faulty or damaged goods from customers. They're also unable to arrange a replacement or refund until they're are able to collect it from me. :/

Seems kinda weird that they wouldn't just use the same couriers that delivered it to me (i've gone back to them with this). Also, i know we're in a unique situation, but waiting an indeterminate amount of time (could be weeks or months) to even get a refund feels pretty sketchy. Hopefully Amazon can help if i get nowhere with the store.

Kin
Nov 4, 2003

Sometimes, in a city this dirty, you need a real hero.


So, update on the TV.

The company eventually clarified their process and said that i could get refund just now without them picking up the TV. however i had to sign a form saying i'd basically keep the TV safe and "free from damage"

This form is also going to be sent physically rather than by email because of course it is. I've got it but now have to post it back to them and wait for them to receive it before i get the refund. Then at some unspecified time in the future, their couriers are going to come by and pick it up.

When i was packing it up, i found one of those small display cards that stores usually stick on TV in the shop. I suspect they gave me a repackaged display model and damaged it while putting it back in the box.

Anyway, while i was waiting for a refund, i just got the same model from a more reliable place.

Here's my setup:



We were debating whether to put it flat against the wall but we think the angle of it now works better for the two chairs pointing to it.

I've still to tidy up some of the cabling underneath and all the white isn't the most pretty looking, but it has some LEDs for the shelving which'll add a bit of contrast when i hook them up.

Also, no cracks, so that's a plus.

Kin
Nov 4, 2003

Sometimes, in a city this dirty, you need a real hero.


Cheers for the pointers and no kids yet, though i never thought about the TV tipping. It's pretty level and the picture makes it looks like it's at a funny angle when it isn't, but do appreciate it fills up the unit so i'll have a think about how to secure it.

I was in favour of the wall but my fiancee sits on the couch to the left in that pic and wasn't having any of it because she'd have to "turn 90 degrees" to look at the TV.

We went for the corner because it meant the line of sight was more straight towards where the chairs are. It's also south facing and that picture was taken when it was pretty dull. That corner is one of the few place in the room that doesn't get hit by direct sunlight.

It's a bit of a tricky one because the chairs are all recliners, so they take up quite a bit of space and don't really fit well in other configurations in the room. There's another radiator in an awkward place to the right of the arm chair on the right hand side (just out of shot in that picture) which prevents us from swapping the chairs around :/

Though i'm open to radical ideas on layout changes!

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Kin
Nov 4, 2003

Sometimes, in a city this dirty, you need a real hero.


Yeah those curtains i've got are blackouts (that was our first priority house buy when we moved in) and the blinds are wooden so we can get it pretty dark when we want to. I don't doubt that with the size of this thing it'll catch the light, but that back wall just gets smashed with it during the day.

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