|
If fixing sewing machines is anything like fixing computers, they're worried about two specific things that unreasonable customers do a LOT: 1) You think you know what's wrong with your machine, and have really emotionally invested in your theory, but you're wrong. When the quick repair you anticipated doesn't happen (because it's actually something else that's more complicated) you'll scream about how they're ripping you off. 2) Any time a professional touches a machine for the benefit of a customer who doesn't know how that machine works, they are on the blame list for any other problems that machine has in the future. So even if you're right and it's only the $5 repair that needs to be done right now, will you correctly identify the $500 repair next week as an unrelated issue that's not at all their fault? This isn't to say that you are personally doing or likely to do either of those things, just that those two things happen a LOT, and places that do repairs have policies and procedures designed to minimize the business impact when they do.
|
#
¿
Aug 20, 2013 21:00
|
|
|
|
| # ¿ Apr 28, 2024 13:59 |
|