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madmaan posted:Why exactly? Do you have that much ink/toner stored up for it? Is it the only kind of printer that will work for a specific type of printing you do? A printer is one of those things that cost you more if you attempt to keep an old one working than buying new in almost every case. NOPE! Just an old printer she found in the ally behind the building! We work for a non-profit organization that's funded by donations, but still, we could just go without buying the whole company lunch for one Friday and that would give us more than enough to pay for a new printer. It's still sitting on a table in the conference room next to an old non-digital TV. Boss posted:"We might need it some time" Salt Fish posted:Should have asked him to stop being so lazy and bring his computer to you. If he resists offer to meet halfway; you know, somewhere in the hallway. I wish I could do this. Sadly, it's a desktop.
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# ? Oct 31, 2011 18:10 |
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# ? Mar 28, 2024 20:22 |
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ZanderZ posted:NOPE! Just an old printer she found in the ally behind the building! We work for a non-profit organization that's funded by donations, but still, we could just go without buying the whole company lunch for one Friday and that would give us more than enough to pay for a new printer. It's still sitting on a table in the conference room next to an old non-digital TV. What a loving moron.
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# ? Oct 31, 2011 18:11 |
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ZanderZ posted:NOPE! Just an old printer she found in the ally behind the building! We work for a non-profit organization that's funded by donations, but still, we could just go without buying the whole company lunch for one Friday and that would give us more than enough to pay for a new printer. It's still sitting on a table in the conference room next to an old non-digital TV. :goink: Who knows where the hell that thing's been? Hazardous material!
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# ? Oct 31, 2011 18:13 |
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madmaan posted:What a loving moron. And people are asking me how to print non-stop. It's driving me crazy. Them: "How do I print?" Me: "I don't know." Them: "How do YOU print?" Me: "I don't" Them: "THEN WHAT DO YOU DO!" Me: "I dunno, I just save everything." Seriously, why do people even print anything out anymore? What are you gonna do with your printout? Either shove it in a file cabinet with a thousand other papers to be long forgotten, or use it as a buffer zone between hot coffee and your desk? Nobody has a bag full of 3 ring binders they use to keep things organized.
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# ? Oct 31, 2011 18:15 |
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ZanderZ posted:I wish I could do this. Sadly, it's a desktop. Thats why its effective
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# ? Oct 31, 2011 18:23 |
Salt Fish posted:Thats why its effective Yeah until he brings you a monitor still attached to the power strip still attached to the socket that's been ripped out of the wall.
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# ? Oct 31, 2011 19:09 |
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A ticket came in... ...then it got forwarded to me again with no additional text... ...then the user printed it out (in full colour!) and brought it through to me directly... ...then went back to their desk and called me about it.
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# ? Oct 31, 2011 19:18 |
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So we're a ShoreTel beta site and that means we get odd problems on a regular basis, no biggie. This morning (sometime, who the gently caress knows when) we stopped being able to recieve or send calls on certain area codes. Zero tickets, nobody knew there was a problem until previously mentioned guy is all "fix it, now". Meanwhile, I take a quick look, call our support vendor to get a ticket going with them and reboot the switches. New "boss" who is not my boss comes over and tells me there's a problem (duh), I tell him I'm rebooting the phone switch and clearly this just swirls around the brain and doesn't register because he picks up a phone (they're all VOIP) and declares he isn't getting a dialtone. Duh genius, I rebooted the loving switch. Why are you in charge of technology if you don't even know how VOIP is going to work? Meanwhile he won't stop asking me stupid questions over my shoulder while I'm trying to troubleshoot these things. While rebooting the switch he comes around and says "this is getting worse, now ALL the phones aren't working, can we do something about this?" and I'm like I took down all the phones because that's what happens when you reboot the switch since they're all software based phones connected to a switch that is currently not working. I'll let you know when things are fixed and our support vendor has given us the all clear. And then he finally left me alone. At least we got a haloween party lunch with red velvet cupcakes?
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# ? Oct 31, 2011 19:54 |
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Telex posted:Oh, his words: "I'm not doing any loving tickets" and that's really all about that. : DID YOU DO MY IT REQUEST!?!?!?!?!?!?!??!!? : What IT request? Did you create a ticket? : NO I'M NOT MAKING TICKETS gently caress YOU : ¯\_(ツ)_/¯
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# ? Oct 31, 2011 20:19 |
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I never got your email/I never got your call/nobody told me about it.
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# ? Oct 31, 2011 20:34 |
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My personal favorite is this guy that I walk by every day on my way out. I fix things for him and tell him to let me know if that works for him. Never get a call back. Walking out the office at the end of the day "Hey, this thing still isn't working you know"
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# ? Oct 31, 2011 20:37 |
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"The adapter keyboard power thingy got pushed back and I dunno how to un-push it back." I wish I knew
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# ? Oct 31, 2011 20:57 |
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Telex posted:So we're a ShoreTel beta site and that means we get odd problems on a regular I'd be in your poo poo too if you decided to randomly take all business phones down in the middle of the day without telling anyone but ShoreTel support.
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# ? Oct 31, 2011 21:08 |
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...the UPS is beeping and all the systems are shut down. I need a new UPS. Well first off I'm not loving supply, I'm IT, if you really need new poo poo supplied to you go to supply. See how that works? It's right there, in the title. Supply. The only way for you to possibly miss that is to be illiterate. So. loving. Tired. Of people putting in tickets for me to replace stuff, or get them a new tower, or a new phone, or toner or paper or a rubber god drat duckie. Whatever, people are stupid and 99% of the time they don't actually need a UPS the things last for years so let's go take a look at it shall we? At this point I want to pause for a moment to let you in on a secret. The network policy here forces every single system in the building to flash a variety of messages like 'don't piss on an electric fence' as screen savers. Fully one third of those pictures relate to one specific part of electronics safety. Underwriter's Laboratory stickers, don't use space heaters unattended, pictures of horrendous power-strip daisy chains and the fires that they cause. 'How Not To gently caress Up Electricity 101' type poo poo. With this in mind we return to my trouble ticket. Three complete desks powerstrip daisy-chained to one UPS, and the kicker? A loving coffee maker on the UPS too. I wanted to make an example out of this so I did some really technical sounding, serious type questioning. 'When did this start happening, how long has it been going on, what time of the day does it normally happen' type questions. I eventually led them to concede that it usually happens first thing in the morning when they arrive, though sometimes during the day 'at random times'. If I had an ounce of pity left for them I'd have felt bad about the broken look on their faces when I told them the loving coffee maker had to go to the next room.
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# ? Oct 31, 2011 21:53 |
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SumYungGui posted:...the UPS is beeping and all the systems are shut down. I need a new UPS. Did you take a picture, and send it around the office as "An anonymous example of how to put the office at risk for burning down and putting everyone out of a job"?
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# ? Oct 31, 2011 22:02 |
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Migishu posted:: ¯\_(ツ)_/¯ You owe me a new monitor, my brain just exploded all over this one. Best use of katakana ever.
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# ? Oct 31, 2011 23:26 |
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Partycat posted:I'd be in your poo poo too if you decided to randomly take all business phones down in the middle of the day without telling anyone but ShoreTel support. No, we told everyone. Not sure where I said I ninja rebooted things. I just have a "boss" that isn't in IT that comes around to say useless poo poo and act important and never reads or listens to anything we say or write and then has inappropriate reactions. Also, ShoreTel reboots in around 45 seconds and does it when phones are idle. Which means I didn't "take down" anything except the ability to make a new call for 45 seconds. Also this is an office of 35 people so it ain't the end of the world even when it does happen. On top of everything else our primary internet circuit took a dive on us today for the combo package of hosed "FIX IT NOW" problems. Not sure what else can go wrong, but I'm having a fantastic day so far!
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# ? Oct 31, 2011 23:28 |
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At my first small office job, the building was shared with a lawyer, who was a very strange, slow-spoken man with a limp. One day, he called me into his office and asked me if there was a way to trick SETI with fake signals to make it think it had received extraterrestrial contact. My "favorite" tech support, though, is when I was called to someone's desk because her Word document had disappeared. The issue was solved by scrolling the document back into view.
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# ? Oct 31, 2011 23:43 |
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I am now a tutor at my local community college for the intro to computers class. Basically the class is for learning how to use Microsoft office 2010's word, excel, and powerpoint. I figure it's decent practice for learning how to deal with useless end users.
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# ? Nov 1, 2011 00:00 |
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Let me guess... all of the students have a crippling fear of technology and freak the gently caress out when anything happens/changes. Content: we moved from Communicator 2007 R2 to Lync. The contacts couldn't be saved server-side so I looked up what TechNet had to say about exporting contact lists. This is what I found: http://blogs.technet.com/b/markbarr/archive/2010/04/21/how-to-export-your-communicator-2007-contacts.aspx technet posted:1. In Communicator, right click on any contact and select copy
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# ? Nov 1, 2011 01:37 |
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Phone posted:Let me guess... all of the students have a crippling fear of technology and freak the gently caress out when anything happens/changes. Yeah I think we'll be staying on OCS2007 for a while.
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# ? Nov 1, 2011 01:54 |
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TomBosleyExp posted:I am now a tutor at my local community college for the intro to computers class. Basically the class is for learning how to use Microsoft office 2010's word, excel, and powerpoint. I figure it's decent practice for learning how to deal with useless end users. WRONG. The difference between end users and students is the students (most of the time, anyway) want to learn. End users want you to just do it for them. ex. I spent a half hour on the phone day working on a spreadsheet for someone because they can't grasp sorting.
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# ? Nov 1, 2011 02:05 |
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Harmless Halloween office prank day today. I bought some cupcakes last week to take up to my wife's hospital as a little surprise for her and her staff on our anniversary. Took my son with me, and these things had some seriously rich colored icing that was almost as big as the cupcake itself. He had a blue one. Next day, he came out of the bathroom before bedtime laughing his head off and telling me his poop was blue. Ticket came in. Secretary for one of our more pushy MDs called. She put in an "Urgent" ticket last Wednesday because her bosses Android phone wasn't calendar syncing to our Exchange Server, and noone has gotten to it yet (he needed to check his email while he was at a conference over the weekend and the first part of this week). I was a bit confused why the other helpdesk person even put it in because policy, from the CIO, is that while we'll provide the domain and server information for setup, but anything further than that is not IT's problem. Our support documentation for phones is "if it's a problem, uninstall it and use Webmail." I got to conference her into the IT Manager and the CIO after I explained why it wasn't listed as a high priority, and the IT Manager told me to pull the ticket back from onsite support and close it out, and he'd take care of any fallout. I really love my job. I went back and got to listen to the call with our Coordinator (I'm putting in for her job at her insistance, she's going to desktop support mid-month), and the secretary pretty much browbeat one of our female HD people.
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# ? Nov 1, 2011 02:07 |
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A (series of automatically generated) ticket(s) came in... Zenoss is freaking out because some of our systems get under such heavy load that apparently the SNMP daemons stop responding and Zenoss is all gently caress gently caress THIS SYSTEM IS DOWN SEND OUT *ALL* THE ALERTS *PAGE PAGE EMAIL EMAIL* And then 5 minutes later: Okay whew all clear LET EVERYONE KNOW *page page email email* Stuck on zenoss 2.5, working on migrating to 3. Is there a way short of nice-ing the SNMP daemon up to stop this crap from happening? Reducing the load on these boxes is not an option.
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# ? Nov 1, 2011 04:05 |
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Asmodai_00 posted:
You must have been working with the fine people of our fiscal department! (If there was just ONE group that you would expect could at least deal with basic excel usage you would think it would be finance and accounting... but noooooooo).
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# ? Nov 1, 2011 05:03 |
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RadicalR posted::goink: Who knows where the hell that thing's been? Hazardous material! It's MY turn with the sex box, and her name's Hewlett Packard!
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# ? Nov 1, 2011 14:02 |
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T.K. posted:Zen "EVERYTHING IS DOWN, wait, nvermind OSS I wish. Nagios has the ability to confirm that something isn't responding, I'm sure that scripting could be integrated into ZenOSS. I hate the fact that because something didn't respond fast enough that it just assumes it is down, and that every service on the machine is down. I'd love to have it confirm that something isn't responding before freaking out.
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# ? Nov 1, 2011 14:19 |
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Migishu posted:¯\_(ツ)_/¯ Thank you for this. Sometimes, I'll be browsing the forums and I'll come across something that makes this account worth the $10 I payed. This is one of those things. "Put everything you wish to save on the server in the folder with your name on it." "Put everything you wish to save on the server in the folder with your name on it." "Put everything you wish to save on the server in the folder with your name on it." "Put everything you wish to save on the server in the folder with your name on it." "Put everything you wish to save on the server in the folder with your name on it." "Put everything you wish to save on the server in the folder with your name on it." "Put everything you wish to save on the server in the folder with your name on it." "Put everything you wish to save on the server in the folder with your name on it." "Put everything you wish to save on the server in the folder with your name on it." "Why can't I find my work?" "Did you put everything you wish to save on the server in the folder with your name on it." "No" " ¯\_(ツ)_/¯" TomBosleyExp posted:I am now a tutor at my local community college for the intro to computers class. Basically the class is for learning how to use Microsoft office 2010's word, excel, and powerpoint. I figure it's decent practice for learning how to deal with useless end users. Make sure you tell them a thousand times to "Put everything you wish to save on the server in the folder with your name on it." Then once you've told them a thousand times, watch as they leave right when the bell rings, without backing up any of their work. The next day... "WHAT THE FECK HAPPENED TO MUH WORK!" ¯\_(ツ)_/¯
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# ? Nov 1, 2011 16:33 |
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Semi technical users are miles worse than completely technically inept workers at times. Hi, my VPN connection isn't working Ok, I've just tested it and the system is up, what error are you getting? It says the VPN subsystem is unavailable Alright, that happens sometimes, please reboot That didn't help. I'm rebuilding the vpn connection, what is the server address of my computer? ..... ..... Our VPN doesn't work that way - if you've made any changes at all to the profile please delete it and reimport the attached connection definition
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# ? Nov 1, 2011 16:50 |
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I like turtles posted:Semi technical users are miles worse than completely technically inept workers at times. What's even worse is when they get their kid that "knows a few things about computers" to start "fixing" the problem. Heh...yeah.
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# ? Nov 1, 2011 17:09 |
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A ticket posted:Laptop consistently no longer requiring password entrance.
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# ? Nov 1, 2011 17:22 |
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couldcareless posted:What's even worse is when they get their kid that "knows a few things about computers" to start "fixing" the problem. Every time I hear a user say "Well I had my $family member / friend look at it for me..." I want to slap them with their computer and take it away forever.
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# ? Nov 1, 2011 17:29 |
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/\ The reverse situation of that is far worse. "I'll just bring your computer to my office and have the I.T guy fix it!" *Tries to sneak a MacBook Pro into a pile of black Think Pads*
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# ? Nov 1, 2011 17:48 |
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couldcareless posted:What's even worse is when they get their kid that "knows a few things about computers" to start "fixing" the problem. A few months ago I had a user who was working at a customer's site when his computer started "acting funny". He did some Googling and figured he found the problem. Rather than contact us he talked with the customer's IT guy and had him break the laptop drive encryption. After that other weird things started happening - gee, I wonder why. I ended up spending 6 hours on his laptop recovering a boat load of "business critical" files while he went on and on about crappy Dell laptops and how XP needed to be replaced by the company RIGHT NOW! Finally recovered his files and wiped the drive and reinstalled XP. Ended the day by telling him to call us before he has someone who is not authorized to work on our computers mess around with anything. The funny thing is he refused for over two weeks to let us do anything because we might "make it worse". He finally relented when we told him we were not going to try and troubleshoot a laptop that did not have a company-approved installation on it, and was last worked on by someone who was not employed by us. It would be so much better if IT was considered something less than a carpet to be walked on in this company, but as far as the business is concerned IT is a cost that must be kept minimized (which is why they cut out $4m from our computer replacement budget - the whole year's budgeted amount). And they wonder why we have over 500 computers that are over 6 years old...
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# ? Nov 1, 2011 17:50 |
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Daylen Drazzi posted:A few months ago I had a user who was working at a customer's site when his computer started "acting funny". He did some Googling and figured he found the problem. Rather than contact us he talked with the customer's IT guy and had him break the laptop drive encryption. After that other weird things started happening - gee, I wonder why. Oh god, how did they break hard drive encryption? What are you guys using?
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# ? Nov 1, 2011 18:01 |
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ZanderZ posted:/\ The reverse situation of that is far worse. Why do people do this? Why do people think that the company is paying us to fix their mom's computer? What is the thought process that most people go through to say 'Oh sure, I will bring my personal thing in for the computer guys to do.' The company doesn't change your oil. Company accountant doesn't prepare your taxes. WHY!
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# ? Nov 1, 2011 18:05 |
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I came into work the other day to find 4 missed calls from the same person. This person knows my start time is 7:30am yet decides to repeatedly call me at 7:00am. I clock in, start reading my emails and ring ring. He is calling me again. I decide to ignore it since there isn't a ticket in the system and he seems intent on not leaving me a voicemail. I start working on an urgent issue for my boss and my phone rings again. It is now 7:36am. My phone rings 3 more times from the same person. Then I get an email from him, subject line is: "call me." He calls 4 more times while I am helping one of the execs and he leaves blank voicemails. I email the guy and say "Robert, I am busy at the moment. Please stop calling me and emailing me over and over. If you have an issue, please place a ticket explaining the issue and I will get to it as soon as I am available. Thanks" Woohoo! Now I am in sensitivity training because I am "rude" and unprofessional to other employees. All this over opening pdf attachments.
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# ? Nov 1, 2011 18:39 |
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You're not in sensitivity training because you were actually rude. You're there because that's the only way Robert could get back at you for not attending to his special flower of an issue on HIS timeline. HR gets leveraged as a means for revenge far more than they actually get leveraged to solve a real problem.
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# ? Nov 1, 2011 18:44 |
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TenjouUtena posted:Why do people do this? Why do people think that the company is paying us to fix their mom's computer? What is the thought process that most people go through to say 'Oh sure, I will bring my personal thing in for the computer guys to do.' The company doesn't change your oil. Company accountant doesn't prepare your taxes. poo poo like this is why it's nice to have a policy in place that states that IT is not responsible for anyone's personal computers. If a user would like to have their computer fixed by someone in the IT group, they can negotiate it on their own time and terms.
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# ? Nov 1, 2011 18:49 |
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# ? Mar 28, 2024 20:22 |
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Depending on who instigated the training and in what way you were consulted first I'd be tempted to make your own complaint to HR so your side is on record. For starters, have they even followed their own disciplinary policy? I'm not aware of many companies where the first stage is straight to 'training'.
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# ? Nov 1, 2011 18:49 |