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I work at a hospital like a lot of you guys. And we have this Doctor here who is just REALLY goofy. By goofy I mean like his walk, er...I should say waddle, almost seems to have it's own theme music to it. He's like 6'7 and just a hulking ogrish gigantor. Nonetheless, this Dr. that we shall call Dr. X comes in to the Help Desk carrying something and since I was the new guy at the time, everyone ran off and I was stuck in his plain sight. This is what followed... Me: Hi Dr. X, what can I help you with today? Dr: Well, I have this laptop my dad gave me and I am trying to check out some database files and I can't open them because I have it on this hard drive. My last hard drive broke so I got another one from my dad and plugged it in. Now it doesn't work. Me: Wait wait...Just show me what you have and we can go from there... ***Dr. hands me a REALLY OLD IBM laptop along with a USB External Floppy drive and a few floppy disks*** Me: This is a floppy drive and those are floppy disks. Dr: Whatever. It doesn't work and I need to access the database. Me: Show me what you normally do to get to these database files. ***Dr. stares at his laptop for a moment and then just looks at me*** Dr: I don't know where to plug the hard drive in to... Me: ... ***I take a look at the laptop and it has no "visible" USB ports on it. It looks like a laptop that just came out when USB 1.0 was just becoming mainstream.*** Me: How did you check it before? Dr: Well my old one just plugged in. ***At this point I realized there is NO point in me asking what or how he did anything on this junk. I took a look at the laptop like flipping it over all over the place and finally I find a little plastic cover that can be popped off with a flathead screwdriver and it was hiding a single USB 1.0 port behind it (along with some dried glue...)*** Dr: Did you just break something? Me: No, I needed to get that little cover off and it looks like it was glued shut. Dr: Oh, that fell off a while ago and I put it back on... Me: Yeah...you need this to plug that "hard drive" (I just gave up on teaching him) into the computer. Dr: Oh okay. ***We get the laptop hooked up and turned on and everything and then he opens the "database" which is just some poo poo written in Access*** Dr: See it's not working!!! Me: What is it supposed to do? (I don't know poo poo about Access) Dr: When I click this arrow it's supposed to....(I forgot what he says here because I could give two shits) Me: Well this would have to be taken up with the person who created this database file for you. (We have separate people who do that.) Dr: This database file is what was used before I got here. Me: Well let me give you the number for *DATABASE CREATOR NAME GOES HERE* and they should be able to assist you. ***Dr looks at me and then proceeds to keep talking about the stupid database file and insisting I look at it and fix it*** Me: I'm sorry, I don't have the knowledge or the authority to fix that for you. Dr: ....Well can you install this webcam software for me then? It says I can't do it because I don't have access. Me: Sorry sir, I can't do that either as I am not allowed to install software that hasn't been verified by Security. Dr: ...Thanks for your help. ***At this point the Dr leaves and I have a huge sigh of relief...so I thought*** To sum up the end result, he calls the Help Desk on like 20 different occasions trying to get someone to install his webcam software and finally someone recommended he request local admin rights on his PC (NOOOOOOOO~!). Of course since he's a Dr he got it. Now his computer (the one the hospital gives Doctors) is thrashed with "illegal" software and he complains about it constantly. As a result, his PC is extremely slow and everyone at the Help Desk could care less as he doesn't let us do jack poo poo on it.
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Dec 11, 2008 17:28
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Swap_File posted:The first time I saw that virus / piece of malware I seriously thought it was a joke. Doc Faustus posted:The problem I have with "The System" is that while one is walking around with a clipboard, tickets properly submitted to the queue are not being worked on. Meanwhile, when people see you actively working for things to do, they will *find* things for you to do. In my experience trolling for tickets results in lots of tickets about computer fans that people just SWEAR are louder than they used to be, or people who want to know ("Since you're here anyway...") if you could make their 10 year old machine go faster. Cizzo fucked around with this message at 18:16 on Dec 11, 2008 |
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Dec 11, 2008 18:14
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D13F00L posted:To: Technical Services Server Team
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Dec 21, 2008 07:41
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quote:I CANT SIGN ANY REPORTS HELP!
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Dec 24, 2008 04:35
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potato of destiny posted:We're on Meditech, which has a module that's called (creatively enough) "EMR". Holy moly are you in Florida?!
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Dec 25, 2008 05:55
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Cyberdud posted:For all aspiring IT people, this is the part you need the master ASAP. Learning to fix and manage those 5 minute requests before they overwhelm you and halt all progress you are making on other things. This and the walk-ins, i love the walk-ins. Unbelievable truth this man speaks. Every single word of it. I honestly do believe though that every single annoying or difficult customer you get, the easier everything else gets along with the fact that you appreciate the "stupid" calls more.
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Dec 27, 2008 05:17
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ProjektorBoy posted:Sounds like typical cable modem behavior. When my users try to connect from home a lot of them don't have routers, just a cable modem. So they swap the ethernet cable over from their home PC to the company-issued laptop and call us when it doesn't work. 80% of the time a 2 minute powercycle of the cable modem works. Sometimes you have to reset it. Sometimes even all that doesn't work. Since cable modems will refuse connection to another MAC address if you just swap out, sometimes you have to call the ISP and tell 'em to scrub the MAC address cache on the account so you can get something done. This. Just have them unplug the cable modem and plug it back in like the man says.
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Dec 29, 2008 13:11
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"HELP I JUST PUT A NEW PRINTER IN AND NOW MY PRINTER DOES NOT PRINT" Turns out that they actually just meant that they put a new toner cartridge in and they forgot to pull out that little plastic strip. I was really relieved when it ended up being only a toner cartridge though because the printers require static IPs and I hate it when they just grab a printer from another location and bring it to their location and just plug things where they fit.
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Jan 8, 2009 07:15
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Intrepid00 posted:Different subnet? Yeah. Almost each department as their own subnet. And since they're mostly used as network printers, we have to give them static IPs.
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Jan 8, 2009 07:25
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Casao posted:We had an HP Laser Scanner/Printer/Fax/Copier thing all in one that gave me no end of trouble. Not a home model either, the real 4" tall networked office poo poo. Luckily, it was a lease or something and came with contracted service so if turning it on and off didn't work, I could ignore it and let someone else do it. Do that in a hospital and doctors will ride your rear end out the main entrance. EDIT: I should say in the particular hospital I work at since I can't speak for all hospitals.
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Jan 8, 2009 07:30
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Intrepid00 posted:Do you not just use DCHP reservations so that when an iditot user does move it to a diffrent subnet you can easily still access it's admin panel and easily assing it a new static ip? Well not all the ports are active on the switch. Almost all of them have physical connections to nearby communications closets but we keep them deactivated unless we know it's in use. In which case we activate the port. The reason we have it like that is because we don't want random people strolling in and plugging their laptop into a jack and gaining access to our network. I mean, with the proper security measures, that shouldn't be too big an issue but one extra step to prevent that kind of stuff helps.
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Jan 8, 2009 07:39
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cr0y posted:A couple things that piss me off to no end. I hate it when Doctors moan about how they have to remember their passwords and that it expires all at the same time. Well that's what happens when 30 days goes by. And how do you think I feel? I have to remember my passwords for every single program I use and you don't see me forgetting mine.
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Jan 9, 2009 23:52
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Zemyla posted:Ask if they'd rather have Microsoft snooping through their files instead. Angelina Jolie did it, what stops any average joe from doing it?
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Jan 29, 2009 00:45
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CrazyDutchie posted:Don't do this, it will only get you in bigger troubles. By making everything work, everyone will think she is doing a great job and people will wonder why you are needed. Best thing to do is to let her do everything and make sure that when poo poo hits the fan everything points at her.
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Apr 30, 2009 21:37
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The fact that you are issued a company phone to be contacted in these types of "emergencies" makes me feel like there is no god.
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Aug 2, 2010 13:52
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Is this guy serious? He's asking you to do like a forensic investigation on blog spammers? HAH!
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Aug 2, 2010 17:36
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Puck42 posted:Pretty much, he just clarified his request "I am looking for repetitive entries from a particular source" So regulars that frequent your blog and interact with the blog are potential spammers. I would send him the logs of every IP and then bask in the smugness.
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Aug 2, 2010 17:59
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Hawzy posted:This guy is in the IT Dept of a State Agency, god help us all. I kind of cut off the top, but he CC'd 3 more people in the topmost e-mail. People that use technical terminology in all the wrong places are the worst people to work with.
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Aug 3, 2010 18:28
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haljordan posted:I've lost count of how many people can't seem to locate the address bar in Internet Explorer. Every single one of them just types the URL into a search bar somewhere. Oh god this! My day is usually fine until I have someone type a website address in to the address bar. Then when I say "colon" to have them type a ":" they get quiet. Then I know they aren't sure and I have to dumb it down to "the two dots stacked".
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Sep 8, 2010 16:24
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Lum posted:Luckily I'm not a transplant recipient, I just have severe long-term eczema. That sounds awful. My roommate has it on his hands and he has to have bandages with him like all day.
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Sep 29, 2010 16:50
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Tier 1 = Where you learn to drink like a fish just to make it to the next day without blowing your brains out. You can't make any decisions, you can't say anything, you just follow the guidelines and if you feel like you're being mistreated; you're fired.
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Oct 16, 2010 17:40
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Gnarly I initially felt terrible that you had to put up with all that garbage but I guess it's not so bad now considering they are hinting some sort of compensation. This thread always makes me feel good that I just deal with people who suck at reading comprehension and don't understand the meaning of "invalid password entered".
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Nov 6, 2010 16:41
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Deviant posted:Do you work with Rain Man? Or Russell Crowe from A Beautiful Mind. EDIT: I hate how some Server Admins will get all big-headed and take their sweet time to resolve an clear server issue. During the time the server admins take their sweet time playing with their buckyballs, the help desk suffers call after call of raged individuals demanding we fix it via our telepathic powers. Tier 1 sucks.
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Nov 7, 2010 15:35
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I think we can all safely agree that once you work in technical support, your faith in humanity's ability to survive plummets at a radical rate. Thus the reason why most IT folks end up drinking.
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Dec 25, 2010 08:23
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CraigK posted:No, I'm comparing what they'll do to my bank account if I eat them twice a week. This has to be the best series of off topic posts and I'm adding to it. The act of microwaving any meats makes me puke in my mouth.
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Dec 26, 2010 03:21
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Why is it that when you tell someone over the phone to look at the top-left corner of their screen they immediately look to the bottom-right or just the right side of their screen? Do people just panic when they call technical support? Drives me crazy when I ask them to click on "View" on their IE8 menu bar and instead get a reply stating that the only thing they see is "computers flashing" and "the time".
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Jan 20, 2011 01:10
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enotnert posted:*sigh* these loving people. . . They're math people and can't understand simple logic as it applies to humans. That's because they're not "techno-geeks" like us. And yes, that is the phrase I get called all the time when I explain to them that Google is not their internet service provider.
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Jan 21, 2011 08:21
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couldcareless posted:It actually could be The likelihood of the user base I support actually having this is even more ridiculous than The Last Samurai being Tom Cruise.
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Jan 21, 2011 20:31
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AlexDeGruven posted:I'm surprised he only complained that he lost that much. Most of the time, when people get all huffy about their e-mail being down, they tend to make up ridiculous sums: "I missed 4 e-mails while you were down, each of those was a $30,000 sale!" This only applies when doing help desk for a company that has a big hand in the real estate industry. Real estate agents are about as big-headed as doctors and about as narrow-minded.
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Feb 9, 2011 19:37
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Shadowknight posted:That's... wow. I guess she's trying to jump into your old bosses position? Most likely because one is way heavier than the other in terms of "carrying around" weight. Some may say that the MBP isn't that heavy but try using an MBA in its place and you'll notice.
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Mar 2, 2011 00:52
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I feel like IT is much like a deal with the devil. You sometimes get to do what you want to do but you must pay for it each time you do so. So prepare to pay for your passion of IT in some way or another. Some take up drinking, some eat, some watch animes, and others...well...there's them. Good luck!
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Apr 20, 2011 23:32
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GnarlyCharlie4u posted:So a user has been complaining about how her computer can't keep up with her workload (STOP STREAMING MUSIC!!) to the point where we got her a new one. I have had older women do this to me all the time. It's more of current frustrations and potential frustrations that kind of build up over time and they just blow up. Everyone deals with their stuff differently and some people just cry. I just take it for what it is and just make sure they're happy with whatever after I'm done fixing/changing things.
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Jun 21, 2012 20:20
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Migishu posted:Speaking of layoffs... a mass firing came in... I'm super ignorant when it comes to geography but I believe Ubisoft Toronto was opening a TON of new jobs this month. I would check there if Toronto is anywhere close to Montreal? Maybe? edit: It looks like they also have jobs in Montreal. And it's not all game design stuff! http://www.ubisoftgroup.com/en-US/careers/search_for_jobs.aspx
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Jul 16, 2012 18:23
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Nerdrock posted:President / CEO of the company called today, freaking out. He has an iPhone 4s. Apparently, Siri was "speaking everything on the screen all the time" , and he apparently couldn't even operate the phone to get into the options to turn this thing off. He'd never done anything to activate this sort of behavior, and was convinced a it was a hardware issue and needed a replacement immediately. He had already called Verizon and they had no idea what his problem was. Isn't there also an option in iOS where it will strobe the flash on the phone whenever there's a notification you haven't seen (text message, whatever)?
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Aug 3, 2012 23:07
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AlexDeGruven posted:On the one hand, he's a bitch for the way he tried to get attention for his issue. I think that's different than leaving it like that in a briefcase.
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Aug 7, 2012 21:37
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I always dreaded when a person from like Singapore or Thailand would call because they have the most difficult names to pronounce. It was always a relief when they would hear me second guess the pronunciation and they would jump in and say "Call me Phil"
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Aug 24, 2012 20:05
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