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Semi technical users are miles worse than completely technically inept workers at times. Hi, my VPN connection isn't working Ok, I've just tested it and the system is up, what error are you getting? It says the VPN subsystem is unavailable Alright, that happens sometimes, please reboot That didn't help. I'm rebuilding the vpn connection, what is the server address of my computer? ..... ..... Our VPN doesn't work that way - if you've made any changes at all to the profile please delete it and reimport the attached connection definition
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Nov 1, 2011 16:50
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| # ¿ Apr 29, 2024 13:52 |
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I know it was last week, but I'm just catching up on this thread now: All the editions of Deep Freeze I've ever used have a thawspace feature, supporting a virtual partition generally mounted at T:. On our frozen machines we'd just have user profiles set to be created on T:, then wiped with a script at the end of the week. On disk reporting stuff, I like JDiskReport. Windows and OSX compatible, free, buncha different ways of looking at the data. Plus you can save reports and send them to coworkers/us to laugh at.
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Nov 16, 2011 20:41
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Hahah, "Location: Desk" 
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Nov 17, 2011 17:51
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I'm in possible YOTJ territory too. Had a couple really good interviews with a local company, though I have no clue what they'd offer me salary wise, and Microsoft is bringing me out for an on-site with the Office group.
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Nov 30, 2011 19:09
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yaoi prophet posted:Year Of The Internship doing dev work at a really big company that's known for being a good place to work. Hell yes. Sweet, if it's who I'm thinking of I had a student developer parlay an internship there into a full time job.
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Nov 30, 2011 19:16
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My old University IT job had all the servers with beer names, though when that set of admins left they got more boring. All of the internal code names for OS X that I was around for were wines. All the machines at the Computer Science department were named by taking a gigantic poster full of font names and throwing an actual dart at it. My personal naming scheme is horrible viruses. My server at home is marburg, my touchpad is dengue, my laptop is ebola, etc.
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Dec 2, 2011 00:32
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I've had to have some gentle conversations with my Dad and step-mom that while I'm happy to consult with them over the phone cross-country on tech matters for free, because they're family and are somewhat technically competent, this does not extend to their friends who have never opened a computer and want to install a hard drive. This is what craigslist and nerdy high schoolers are for. If you raised me, or I live/sleep with you, I'll help you out. Otherwise it's $40-$75 an hour depending how I'm feeling that day
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Dec 13, 2011 17:00
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blackswordca posted:Why do people insist on sending large file through emails... I got yelled at today because one of our clients email servers was blocking a 60 MB FLAC file. "My email isn't working, I sent something to google groups and it never posted and I want to know what's wrong. It's normal sized and everything" "Well, it's in your sent log so that should mean it sent correctly, you'll just have to ... it's 7 megs" "... oh  "
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Jan 4, 2012 20:19
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The University library had some dude browsing CP on one of the public machines about five years ago. University police came and arrested the guy, followed shortly thereafter by the FBI to grab the computer. They just came back a month ago, covered in evidence stickers.
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Jan 11, 2012 22:28
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I've tried a couple times, futilely, to get Google Goggles to read Chinese for me. No luck
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Feb 9, 2012 03:33
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spankmeister posted:Probably the worst after medical. I had a neighbor that did work for a Chiropractor's office in ~2002. They asked me to look at their computer system to fix something or other. I was the 16yo neighbor kid who did "the computers". I walked in and saw, IIRC, a Tandy 1000 running with all of their critical records. I told them I wasn't going to touch it because  , and that they needed to have a professional come in and migrate their data from whatever archaic database system they had to something more current.I wouldn't be terribly shocked if it's still there to this day.
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Feb 28, 2012 23:15
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spankmeister posted:dBase? Could be. No clue, this was 10 years ago and I knew nothing about modern relational databases at that point, let alone antique ones. I do know about antique databases now  http://www.dbcsoftware.com/ heavily modified for use with a terrible old publishing inventory tracking system
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Feb 28, 2012 23:28
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Ugh I can't read, never mind. You could see if she drinks a beverage with a lot of milk by offering to get it for her.
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Feb 29, 2012 20:48
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I am officially taking point on the helpline email and phone once a week after I was rolled into my parent departments IT group. Because my boss at my normal department was unceremoniously shitcanned a week and a half ago, and 80% of my time was spent supporting his data needs. Sooo... I'll have more excuse to post in this thread I guess. Example one: quote:Can't add user to one-off timecard system the parent department uses because she isn't in the domain, only in the sub department domain. So I'm delaying this ticket for a week for you guys to get your poo poo together. My response: quote:There is no sub department domain, she has been in the parent department domain for two and a half years now at this point in the AD structure, with the username BLAH. Does she need to be added to a specific group for you? I'm glad I was on point today because there is a decent chance they would have created another domain account for her and royally confused the gently caress out of everything when it comes to how I manage permissions for my sub department staff.
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May 9, 2012 15:38
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EdEddnEddy posted:WTF? The level of stupidity just never shows any limit... I found the user's profile picture. 
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May 14, 2012 21:11
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blackswordca posted:at least they didnt try to pour the toner from one cartrage into another. And then hand you the extra in a ziplock baggie.
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May 14, 2012 21:20
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Wozbo posted:Errr, if it was that easy to do a penetration test and get delicious results, it really is more your fault than his and if he was a goon and you weren't I'm sure we'd all be laughing at you right now. I'd give props to the dude who actually exposed this than go "YOU MADE US MORE SECURE BUT gently caress YOU." Did he actually get any results other than deluging McGlockenshire with emails and pissing off a potential employer?
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May 15, 2012 17:05
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E4C85D38 posted:A ticket came in! Looks like someone let the CFO get crayons again 
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May 19, 2012 16:49
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angrytech posted:Sweet, boozechat: Start making gin and tonic with good tonic. I like fever tree. If you don't like gin, too bad, start making gin and tonic. Or make a moscow mule or a dark and stormy. Basically anything with good hot ginger beer.
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May 24, 2012 23:24
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blackswordca posted:Wow.. I just got a thank you card in the mail from a client I did some phone support for last week with a Tim Hortons gift certificate in it.. A first for me in telephone support The first week I was a student multimedia tech, someone brought us a pizza and garlic knots for helping them with a project. Nobody else did in the 3 years I worked there  Well, one lady did bring me cookies because I recovered the only copy of her dissertation off a failing floppy disk.
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May 29, 2012 21:20
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BPOS sorta broke some of my users. I had them launching outlook through the Microsoft Online Services tool, but when we switched off BPOS and removed MOS and all the other associated crap, they didn't know how to get to their email. I gently pointed out that they just needed to click on "Outlook".
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May 30, 2012 18:49
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Wibla posted:"my computer doesn't work" The funny assholes who think they're original by starting every ticket request with "Houston, we have a problem."
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May 30, 2012 19:42
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xtothez posted:Good luck with that. I have to explain this stuff at least once a week because people get it in their heads that 500kb is more than 5mb. Then in a year look at the reporting logs and see that the entire Marketing and Graphic Design departments have not used the tool once, but accounting has two users sending 30mb TIFFs of their pets to each other all day.
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Jun 5, 2012 22:26
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Many, many companies say "You can't take our computers out of the country" because they have a clause in their warranty that if it leaves the country your warranty is permanently invalidated. How they'd know that I took my computer to Poland for a week and then brought it back to the states, I don't get, but that's a very likely explanation of "don't take it out of the country"
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Jun 9, 2012 21:33
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blackswordca posted:Heh, when I was in high school we had two labs full of state of the art NT 3.5 machines. The teacher had soem PC experience but at the end of the day was an English teacher so he had a standing rule. If a PC was broken and we could fix it without involving the schoolboards IT, he would buy us a slurpee at the school store. I gave my middle school "computer teacher" a lesson in how to build webpages in 6th grade, back in.. 1998? The next year I founded and was president of the school computer club, which led to a funny incident with the school's probation officer. Intercom came on, "Turtles, please report to the probation officer's office. Please report to Officer Smith's office." I'd never been in trouble at that school so I didn't know what the gently caress. He asked me to build him a computer if he provided the parts. He paid me with a pizza  That was also the club where I learned that if you somehow manage to get a 486 processor in the motherboard backwards, you can make it glow, making you scream "gently caress" in the middle of a class.
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Jun 14, 2012 17:54
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For laughs, I applied for a technology teaching job at the little for-profit vocational school that was next to my highschool when I was 16. I made it to the second interview before they realized I was a sophomore next door.
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Jun 17, 2012 03:51
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ptier posted:No, unless it is yourself. And even then... For instance I have the ludicrous expectation that the only guy in the department able to request firewall changes that I usually need very fast turn around on might, you know, test that the change was actually made by the people that manage it. Not just reply with "Well they said it was done". Well I still don't have the ability to mount a samba drive on this server from the client subnet, but I can from the server subnet so I'm pretty goddamn sure the port isn't actually open. Or when he built a couple of VMs for an external contractor to do an app deployment on that they needed RDP access from VPN to. And just emailed them "Well, they said it was done." Contractor says "It isn't working." I confirm internally "Yep, it isn't working." A couple days later "Hey, it should be working now". I preemptively test this time to make sure it is actually working and confirm to all involved that it is functioning as expected. Really all him not taking the 60 goddamn seconds to connect to our VPN network and test this poo poo accomplishes is making the this department look stupid.
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Jun 18, 2012 16:57
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Physical posted:What do they need babysitting for? They're at work long hours and their kids would be at home unattended otherwise
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Jun 19, 2012 16:39
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Physical posted:False: Programmers don't have kids because you cannot create a child by compiling their desired traits stored in a text file. When did you get into my google docs mister
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Jun 19, 2012 16:45
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Set up a separate meeting afterwards unless he's one of those people that is booked solid into next month or something
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Jun 25, 2012 19:03
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couldcareless posted:I can't help but detect a sense of sarcasm here, please share Who always gets the blame/consequences when there is a data security breach? Who always gets blamed when "something goes wrong with a computer"? Who often gets blamed when a user's internet at their vacation house two states away is flaky? Even if it doesn't do anything, having some sort of paper trail where you say "This is a bad idea, XYZ shouldn't do this" (which is totally ignored), would be a good thing. Cool, looks like the trail is there, then 
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Jun 25, 2012 23:26
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notwithoutmyanus posted:Ha, I was thinking more like "George (the spider) is your replacement. He already appears to have more productivity than you do" He writes good code and does free pest control! He mostly does web applications, though.
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Jun 28, 2012 21:59
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nexxai posted:"....reply to me in written form...." Or just make a PDF with that reply
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Jul 6, 2012 06:39
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Daylen Drazzi posted:Got a call from the medical network for the Information Technology Customer Relationship Management Support position (desktop support over the phone, in other words) - YOTJ baby! Congrats!
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Aug 1, 2012 14:45
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Regarding the strange google results, for low result queries the number of results it predicts is almost never the number of results you actually get. I think they might have a different algorithm for producing the number of results, and the actual results themselves. In this case, it thinks it has ~30, but actually has 10. It won't show you a no results page if there are results somewhere, so it just goes back to page 1.
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Aug 5, 2012 17:43
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Only time anyone threatened me at work was when I worked at one of the University media labs as a student multimedia tech lead/consultant. Frat bro was looking at some nasty hardcore porn on our computers. I let him know that he couldn't do that in our area, and that if he wanted to continue he'd need to move 30 feet to a computer owned by the library that was publicly accessible. He cursed at me and threatened to beat my rear end. I went back into the office and called the campus police. Frat bro stormed off before they showed up.
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Aug 9, 2012 18:34
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can you make sure i have the latest version of Adobe Acrobat installed on my computer? I don't think I have the latest version You've got Acrobat 9, and reader 10, will those work? No! Alright, we'll have to get approval to buy a new license Oh... it costs money? How did XYZ get Acrobat 10? Because she's a production and art editor and we upgraded her to CS6, and you're an administrative assistant? Well if it costs money, never mind. I just need to make watermarks. Can I do that with 9? Probably...
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Aug 13, 2012 18:54
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couldcareless posted:Is there something in or for server 2008 that I can keep running and will shoot me an alert or email if a program sits at a certain level of resources for X amount of time? This looks like it might do what you're looking for? http://yaprocmon.sourceforge.net/
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Aug 14, 2012 21:48
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couldcareless posted:I wanted it for live tracking so I could trace some issues popping up across the network here and there. Servers are already on a regular reboot schedule. Depending how much you feel like writing some code, you could write your own process monitor in Python like this, set it up to poll every X seconds, compare a previously stored list of PIDs and if they're flagged, and if a target process or PID meets the uh-oh criteria for enough polls, fire you off an email. If Python isn't your language I'm sure there are similar modules for Perl or PHP or whatever you like.
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Aug 14, 2012 22:40
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| # ¿ Apr 29, 2024 13:52 |
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I always find it sort of amusing when a user encounters a problem, legit or not, and is super apologetic asking about it. I generally react with a  look and tell them that, you know, that's why I'm here.
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Aug 22, 2012 16:11
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