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vanity slug
Jul 20, 2010

Marcade posted:

I really wish we actually had a ticket system so I could send in tickets in haiku and/or limerick form.
A ticket came in
Diagnosis is always the same
User is problem

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vanity slug
Jul 20, 2010

go3 posted:

gently caress i dont even take my phone into the bathroom

Phones are the new papers.

vanity slug
Jul 20, 2010

...I don't have a limit on sick days. Because we're actually civilized people in the Netherlands. In fact, if I was hit by a bus tomorrow and unable to work, my employer would be obligated to pay my wage for the next two years.

Immigrate while you can :ussr:

vanity slug
Jul 20, 2010

couldcareless posted:

I love it when my boss has me doing stuff for his buddies. Yesterday he told me he would be bringing in his friend's old laptop and I would need to transfer the files to the new one. Ok, that's cool, whatever.

This morning he texts me the contact and simply states "Call him and get the laptop."

Oh, thanks for following through with your word and getting that for me. I enjoy trying to chase down your buddies so you can use your handy staff to do them favors.

I watch my personal email eagerly for responses back from my many applications.

Edit: Oh sweet mother loving christ, he just called me to say "Oh, and he has a big TV at his house that he is looking to get rid of, why don't you pick that up and bring it back to the office too. Be careful not to scratch any of the furniture though."

By office he of course means your home.

vanity slug
Jul 20, 2010

rolleyes posted:

Well you can obviously catch the event which is triggered when a user closes the app (either by clicking the red [x] or [alt]+[f4]) but if that's happening from a web popup then you've got more pressing things to worry about - like your PC almost certainly being rooted already.

Or the developer just used some JavaScript. I'm sure that can be used in some malicious way.

vanity slug
Jul 20, 2010

J posted:

Some of them definitely poo poo up their machine, but we also have a few special snowflakes who find ways to slow their computers down for reasons I can't explain. One user in particular comes to mind, his laptop is pretty recent - purchased early this year, has 3GB of ram, and is pretty much only used for outlook and filling in various web forms with a sprinkle of excel. Yet this laptop is slow as gently caress, and I can't figure out why. No traces of spyware/viruses, startup is clear of crapware, user hasn't downloaded or installed anything that I can tell. It's slow, they complain about it daily, and I'm honestly baffled.

As for the other folks, part of it is perception, part of it is "me want new shiny me buy new shiny yay shiny."

I've had similar issues myself. Two things usually fixed it: Cleaning the fans (sometimes it was like a mouse got caught in it) and replacing the battery / power brick.

We're moving from the HP6910p to the Lenovo T410. Biggest complaint so far? The Fn and Ctrl keys are switched. Why isn't there a standard for that yet? Ctrl Fn Win Alt for life :argh:

vanity slug
Jul 20, 2010

angry armadillo posted:

you can switch them back in the BIOS but then they will be labelled wrong :negative:

That's ok, I'll scratch it in myself.

vanity slug
Jul 20, 2010

Balzac Jones posted:

500GB Conventional Hard Drive --> 512GB SSD Hard Drive ($1300.00)

New one in the "EVERYTHING IS DOWN" series, "EVERYTHING MUST BE UPGRADED"

vanity slug
Jul 20, 2010

For 5000 FarmVille coins you can have 10% reduced CPU usage!

vanity slug
Jul 20, 2010

http://news.ie.msn.com/article.aspx?cp-documentid=155223595

I definitely think this should be included in most ticket management systems. Not just on looks, but also on general ability to be a decent user (a scale which will go from -5 to 5).

[zimg]http://cache.gawker.com/assets/images/gawker/2010/11/pwc_big.jpg[/timg]

(ugh what a horrible format, with horribly long signatures)

Mod note: Don't hotlink, tanks

vanity slug
Jul 20, 2010

Which is offset by psychiatrist / alcohol costs for working with COBOL.

vanity slug
Jul 20, 2010

rolleyes posted:

firstname dot lastname at gmail dot com.

Early adopter advantage! It's not short but it's not like people who know me have any excuse for loving it up.

firstname@lastname.net

No lastna.me, Eritrea isn't very nice about domains,

vanity slug
Jul 20, 2010

:supaburn: "THERE IS THIS WEIRD CHEMICAL STUFF COMING OUT OF MY LAPTOP BAG DO I NEED TO GO TO A HOSPITAL AAAAAH"

They were breadcrumbs. The reason they smelled like chemical stuff was because she liberally used some sort of cleaning poo poo on her laptop (and thus her bag was filled with the smell).

vanity slug
Jul 20, 2010

DontDateRobots! posted:

Monday the first of our 10,000+ users (outside of IT staff and the testing group) gets upgraded to Windows 7.

It's going to be a long year of the higher-ups screaming because we've missed extremely arbitrary and impossible deadlines, wrangling temp workers that may have been picked up off the street somewhere, and fielding hundreds of "what happened to my start button" support calls.

Oh, and not even three weeks ago they upgraded our ticketing system, without bothering to fully test the new one to verify that it can perform such basic functions as "send any kind of email notifications/pages to anyone" or "have any ticket templates whatsoever." Oh, and the actual software client doesn't work at all right now, so everyone has to use the barely-functional web interface.

I wish the local liquor store had some sort of frequent buyer card.
I don't suppose you work for a Big Four auditor...

vanity slug
Jul 20, 2010

If he actually followed those instructions then ipconfig /flushdns would've failed since it requires an elevated command prompt :eng101:

vanity slug
Jul 20, 2010

I think firearms are just another tool in the BOFH's toolbox.

vanity slug
Jul 20, 2010

Arsten posted:

I don't understand why filters are used at all. I mean, probably porn filters, but otherwise, why would you block "social and living"? How many companies lose enough money to even justify bothering with something like that?

The filter here is extremely strict, but oddly enough SA forums are allowed (otoh waffleimages isn't, neither is the main site). I guess we have a goon as network admin...

vanity slug
Jul 20, 2010

Crowley posted:

2560x1440 :colbert:

(16:9)

Should be 16:10. :colbert:

(words cannot express how amazing this resolution is. You can run four 720p videos at the same time in their native resolution! FOUR!)

vanity slug
Jul 20, 2010

Crowley posted:

I laugh at your puny 720p

LAUGH!

HA HA HA


Actually that's pretty nifty for control room monitors. hmm...

They're not that expensive either. The Dell Ultrasharp U2711 is what, 700 Euro?

vanity slug
Jul 20, 2010

Crowley posted:

Nah, I just bought one of those for €500 to see if people like them in the editing rooms.

I don't suppose you could link me to where you bought it? Can't find it for anything less than €700 in the Netherlands... I could spend the extra €200 on a new GPU.

vanity slug
Jul 20, 2010

madmaan posted:

If a user is remote and needs his ad password reset, he will be left with a password that was given to him by the helpdesk that he can't change himself for 24 hours. Its a combination of the fact that our retarded vpn client software will drop the vpn connection upon logging off the system, but there isn't a single way of the user creating a password only he knows that bypasses the 0 days old rule.

Check User has to change password at login?

vanity slug
Jul 20, 2010

http://www.pcmag.com/article2/0,2817,2374949,00.asp

How many users will start calling on Monday claiming they lost BUSINESS CRITICAL EMAILS PLEASE RECOVER RIGHT NOW? Place your bets...

vanity slug
Jul 20, 2010

In their eternal wisdom, the management team has enforced Bitlocker to Go on all writable removable media. And disabled the recovery keys. You can still unlock them with your password, but if you forget it then you're poo poo outta luck.

Guess what happens next :smith:

vanity slug
Jul 20, 2010

Supporting iPhones isn't that bad, to be honest. The main thing I miss is a way to remotely view / use the iPhone without jailbreaking it...

vanity slug
Jul 20, 2010

Rod & Tony Show definitely has my vote. Around the world, IT Goons shiver when they hear those names.

vanity slug
Jul 20, 2010

"Please give jeoh-kun the same rights as %randomcolleague%."

I guess that's one way of informing me I've been promoted.

vanity slug
Jul 20, 2010

Crowley posted:

Wait a minute. You have the rights to grant yourself more rights? :raise:

I have the rights to grant myself more rights and if I do so without someone else requesting/approving it I'm fired :)

vanity slug
Jul 20, 2010

madprocess posted:

Or get a netbook and have something easier to type on for cheaper? :confused:

It ain't fun trying to balance a stand and keyboard and ipad on anything but a table.

Dell made a pretty cool tablet/netbook combination recently, the Dell Inspiron Duo. Unfortunately it doesn't really excel in either role, and it's pretty heavy as well. A shame because I'd buy one in a heartbeat.

vanity slug
Jul 20, 2010

gently caress DST forever. I always have an early shift on Monday, so I'll have to be out of bed by 3AM. Over here they're switching to DST at 28/03 2:00 :smith:

Colleague sent me this one:

vanity slug
Jul 20, 2010

Farking Bastage posted:

What are most of you guys using for a perimeter web filtering solution? We have been limping along using open DNS but the bosses want usernames when people hit bad sites.

Websense was too pricey for us (7k year), Barricuda was horribly problematic. The only other thing on the table as of now is upgrading our ASA from a 5500 to a 5520 and getting the content security module. Has anyone played around with that yet?

We use Forefront Threat Management Gateway 2010. Works extremely well, not sure on the price though.

vanity slug
Jul 20, 2010

I use companyname@myhost.org so I know who's forwarding my email address to third parties. It's also funny to use when you're dealing with customer service.

vanity slug
Jul 20, 2010

I wouldn't complain about those e-mails. Proper spelling and grammar, friendly, clear it's not work related. And he even calls you a homie! :3:

vanity slug
Jul 20, 2010

There's a carryover limit of 80 hours off here. We get 26 per year, and you can buy about 16 more.

vanity slug
Jul 20, 2010

Year of the Pod, my friends. Year of the Pod. If this is what the Matrix feels like, then hook me up.

vanity slug
Jul 20, 2010

Better hope it's not actually a SuperDrive. Because getting data off those is fun.

vanity slug
Jul 20, 2010

It's a shame there's just IT people working in my office. Would've had a field day with this at my previous office.

vanity slug
Jul 20, 2010

The generic ringtone is this one. Switched it from this which was getting too loud at the end.

EDIT: As I finished posting this, a ticket came in. Security could still logon but couldn't get on the network. Turns out the password expired right after he had logged in.

vanity slug
Jul 20, 2010

enotnert posted:

. . . Might I add, year of the joerb indeed.

A ticket came in...: Year of the Job edition

It's official now.

vanity slug
Jul 20, 2010

I would kill someone for being able to rip out the Blackberry keyboard and attach it to a decent phone.

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vanity slug
Jul 20, 2010

dvgrhl posted:

Just because you've done it a few times now, it's recognize. :)

No, it's both.