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Dick Trauma posted:The President at my company wants to move from a Blackberry to an iPhone. His line doesn't qualify for an upgrade so AT&T is asking $750 for the iPhone. Christ on a loving cracker. Apple sold them non-contract for a while at $600 a pop, sounds right for AT&T to add a $150 gently caress you markup to the price. AT&Ts cancellation fee is something retarded in the $300 range I believe. That + New Plan + $200 (but we all know he'll want the BIG MASSIVE STORAGE IPHONE of $300), + Contract fee for the first month + Activation probably comes drat close to the $750 he'd eat just changing to the iphone. vvv
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Jul 21, 2011 18:52
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fishmech posted:$750 is the price for the higher storage iPhone 4 actually. $600 is for the smaller one. See, there we go.
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Jul 21, 2011 18:55
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Yaos posted:Admin's required for a program we use. This ticket came in all caps. Holy gently caress are you me ? We have asinine software that requires admin access too!
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Jul 21, 2011 20:10
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AlexDeGruven posted:I never understood that attitude about employers who think they own everything you do, even outside of work. Because not enough employees tell their employers to stuff off outside of office hours. I do not answer my phone / email / wave on the street corner of an employer unless I'm being paid. If you ask me a question billing time starts or you don't get an answer. Obviously in the current economic state people are scared of being fired, but just telling your employer "no" can be more effective than you think without getting your rear end shitcanned. They know that outside of work they only have control if you let them, so don't let them, and you'll be alright.
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Jul 22, 2011 17:38
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KillHour posted:Hopelessness and Despair So you're in Buffalo Eh ? Wanna go grab a beer and commiserate ?
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Jul 26, 2011 14:45
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KillHour posted:Only if it's at Pearl Street. But I hate downtown  You anywhere near Amherst / Williamsville / Ton ?
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Jul 26, 2011 18:18
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KillHour posted:I live in the City of Tonawanda. Could always get some roast beef from Swiston's. Sure, what day any time after 4:30pm ? (PS: Sorry for the Derail Ticketing Folks! KillHour and I had a ticket come in for BEER)
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Jul 26, 2011 18:24
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KillHour posted:How's Thursday at 8? Deal. Wear a "My Name Is" nametag or carry a clock with you, or something. Alternatively just yell out "HEY JESUS ARE YOU HERE YET ?" every 15 minutes.
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Jul 26, 2011 18:53
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Antioch posted:Dean is my manager, I'm a systems engineer on the Infrastructure Team. You must be new here. Let me explain how IT works. The logical solution is the incorrect solution. Next time make it someone else's problem. Edit: In all seriousness, really, really, don't get a reputation for circumventing policy because you think it's an easy fix. Just play by the book and make it someone else's problem. Also, sign your write-up and smile. Putting down your "thoughts" is just going to escalate you to a worse situation.
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Jul 28, 2011 19:55
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friendbot2000 posted:Idiot: Ohhhh you mean my hard drive. No it is working just fine. So a user calls in to complain that their computer is making jacked up noises and because of a terminology mix-up you hang up on them because.... why ? You're an elitist assfuck who would rather complain OMG HE SAID HARD DRIVE INSTEAD OF LAPTOP than do your job ? Yeah, please, continue to slam your face into things.
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Jul 29, 2011 17:00
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A Ticket... nay... Person just came in... To tell me the network was down and they can't log in. After the entire building had lost power. Hallways, Offices, Loading Dock, all pitch black, no power, power company was called to come fix the whole building. These chucklefucks... God I wish I was joking. 
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Aug 1, 2011 15:07
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Che Delilas posted:Reply All is a plague, every company needs to have a policy like this. 1) Remove IT email address from company-wide alias. 2) Important Emails not received in this manner are considered a glitch in the mail system. 3) Get your boss in on it. 4) Everyone benefits.
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Aug 1, 2011 19:43
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Moey posted:I get 15 total days per year. Those 15 days cover sick, vacation and personal. I thought that was pretty good. I never get sick and personal days are like the same as vacation right? Fifteen days per year ? You're in some kind of communist paradise. I only get 5.
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Aug 2, 2011 17:29
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couldcareless posted:Today is the day from hell. It's not even " This is literally my every day. "  But yesterday my emails didn't go to my spam box!"" But that's not how I had it set up on my OLD workstation"" But the LAST guy who was here let us share passwords"" But LAST month I could browse ESPN on company time all I wanted"
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Aug 2, 2011 19:01
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Jazzahn posted:I'm not sure how much is mandated, but it is been a tooth and nail fight to get them to follow anything resembling our standard procedures. We normally do monthly visits for a full day, they want every other week half-days; We want their users to submit their own tickets, she wants all tickets to go through her; We want to do proactive maintenance, she hands me a list of crap that can be done remotely; we want her to open tickets for every issue, she emails me directly asking for me to fix it (I don't generally do reactive work unless it is escalated to me). So stop doing the work.
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Aug 5, 2011 16:52
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Edit: Blargh, Ignore
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Aug 10, 2011 19:24
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nexus6 posted:Well, file server is more of a nickname. It's a Windows box nobody uses with sharing enabled. This is far more common in small-IT environments than you would think.... Also in larger ones.
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Dec 1, 2011 20:29
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Moey posted:
Better get a contractor to come in and do a desk compatibility assessment before you start the migration.
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Dec 1, 2011 20:37
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madmaan posted:I just asked a Sr Systems Administrator who was the person within our organization who designed the security groups for a particular domain and he replied with "What is a security group?".  I actually don't even know what to say to that. That's just.... classy. Any chance of you moving up to take that spot?
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Dec 5, 2011 21:10
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madmaan posted:If people don't know what the gently caress, how are they going to know that they need someone that knows what the gently caress. This is just the best. Your place sounds almost as fun as mine. I got asked by other IT staff how everyone was magically having their network drives mapped at logon with no .bat or .cmd attached to their user profile through ADDS. I had to explain GPO. 
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Dec 5, 2011 21:21
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Ridge_Runner_5 posted:Level 2 is the computer is on fire I think that settles that. 
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Dec 6, 2011 03:11
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Factory Factory posted:This brings up an AD question for me. The answer may be "read more books, you lazy goon," which I'd accept. No, you can't. However what you can do is create a mapped share to hold a roaming profile. Open ADDS and link your domain profile to the RP share folder, log on and populate a desktop, then log on as local admin for those machines and copy your relevant user data to it's respective folders on the domain account. Then just stop using the local accounts. Your profile will be the same whereever you log on as long as you use Factory\Factory.
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Dec 6, 2011 04:39
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Factory Factory posted:Yeah, I know that's what I'd have to do if I wanted to put effort into it. Why would you care what's installed on the local machine with a roaming profile. That's the whole point of a roaming profile. Take your documents and other "I want this on every machine" files everywhere you go, and have things like games on the desktop, movies on the laptop, etc all with their local credentials and settings stored. You're not going to bork up local program settings with an rp unless you do something really dumb.
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Dec 6, 2011 05:12
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But it's also complicated by the fact that the desktop and laptop don't have all programs and settings in common, and I wouldn't want to use a roaming profile for my account because of that.
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Lynxifer posted:You know, the lack of incompetence is not evidence of absence. Just because I've been enjoying a distinct lack of it, doesn't mean to say that I'm in my own pod: "Eh, no, the access obviously isn't important enough for you to do a simple task." Ticket Closed.
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Dec 6, 2011 14:38
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Edited
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Dec 6, 2011 16:11
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nitrogen posted:edit: I can't read. User spotted.
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Dec 6, 2011 16:33
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Windows Start Menu to IT Workers:  Windows Start Menu to End Users: 
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Dec 6, 2011 17:04
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demolina posted:Oh God! I love those racks. I utterly love old HP racks. (The new graphite ones with the loving ridiculous three split side panels can go gently caress themselves.) The old beige ones, though are just superb. My very first day at work on a sunny June back in 2004 my job was to install 7 DL380s into such a rack. I hear you man. Building, Organizing, Racking, Cabling, and Base Setup of servers and networking is by far my favorite task. I could make pretty cable installs all day long 
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Dec 8, 2011 17:52
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Walter_Sobchak posted:Whyever would you want something so...boring? Boring normal porn on ex employees computer or company wide network outage with data loss of critical data with deadlines for major projects. Hint: Take the boring day.
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Dec 14, 2011 19:57
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Dick Trauma posted:Next time just give them a blank piece of paper. This strategy also works for budget documentation and purchase requests. The outcome is the same if anything is on the page or not.
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Dec 15, 2011 01:51
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ptier posted:gently caress Quickbooks. Our company file is 1.25GB and they use it on 6 machines so it's set up with the DB manager on the server. Network traffic ahoy! Edit: Also the file has corrupt data from like 8 years ago. Also that data can't be removed or compressed because it's currently under accountants copy lock with our CPA. Also that file completely corrupts on backup verification twice a week.
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Mar 30, 2012 15:43
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ptier posted:Ok you totally win. I would not like to sit there and watch that upload to their fixing services. No you don't understand. We can't upload it to their fixing services. We can't fix it. When you have a CPA take an accountants copy any data prior to the lock is completely untouchable by anyone but the CPA. Nobody can fix it right now.
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Mar 30, 2012 17:54
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McGlockenshire posted:This may come as a tiny bit of a shock, but he came across as just a tad over-enthusiastic to prove himself. I think he showed the gusto that in order to prove to customers how great your company is, while working for you he would attack competitors websites to prove you're the best. You passed up a good hire.
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May 15, 2012 17:51
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couldcareless posted:Ticket came in before I left for work today. My family's CPA wants me to do some side work for her friend's carpet cleaning business. Recommend a PC purchase and set up a network quickbooks. Normally I'd say no, but I need the money. You don't really want to network quickbooks. Really. You don't. Unless he wants to spend the extra cash to get a machine with at least RAID 10 to run it and some decent networking gear. Quickbooks is quite disk/traffic intensive with multiple users over a network.
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May 15, 2012 19:51
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Well it is dependent on the size of your company and it's amount of financial ins and outs. Our company file is 1.6GB spread across 18 users so.... A ticket came in about our crappy quickbooks response time: The RAID1 holding it isn't fast enough because they didn't buy the proper setup I told them to. gently caress quickbooks.
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May 15, 2012 20:29
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couldcareless posted:It's literally 2 users. It's a carpet cleaning business. They are currently only using 1 machine. Oh if thats the case carry on. Hey you never know maybe they're a massive carpet cleaning regime with 800 accountants. 
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May 15, 2012 20:41
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psydude posted:How recent? Because if that's the case, then our holding company is a stingy piece of poo poo and I hate them for making me deal with a shared file that's hosted remotely. Both Quickbooks Enterprise 2011 and 2012 use it, I know that much. The entire pile of data is still stored in one company file, but the Database manager acts as a negotiator between clients and that file, removing the "all clients trying to edit the same file getting stuck in a queue" bullshit of Quickbooks past. It's more efficient but as I mentioned above quickbooks is still a poorly optimized piece of bullshit that I wish I didn't need to run over a network.
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May 15, 2012 21:08
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blackswordca posted:Only problem with CoRD ( that I can see, if im wrong let me knwo ) is that it doesnt support RD Gateway. From what ive found online there are very few MAC clients that support it, iTap being one of them. I've yet to find an OSX-Based RDP program that plays nice with Server 2k8 RDS unless you disable some security settings.
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May 15, 2012 21:33
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McGlockenshire posted:They've had a network/server edition since at least 2009, maybe earlier. It gets even better: there's also a Linux edition of the server, and it doesn't suck! Well, as long as you bounce it daily. Dead network connections tend to pile up. Yes, well. Quickbooks is actually causing so much network traffic with the size of our company file and number of users that I'm giving it it's own goddamn server to run on. Ugh. gently caress this thing. Running reports is insane.
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May 16, 2012 01:08
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Ensign Expendable posted:Wait, what? It adds random characters to your typing? How is that acceptable in any product, ever? Because VMware. Somewhere in their 85 mile long contract I'm sure it says they get to gently caress with you whenever they want and charge you to fix the problem later. Edit: Also if I remember right MS discontinued support for the OS X RDP client for a while. Did they start up again? Edit Edit: From the Microsoft download link: "Note Microsoft Remote Desktop Connection Client for Mac (version 2.1.1) is not intended for use with Mac OS X v10.7 (Lion) or later."
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May 16, 2012 14:16
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