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I did like it one time when I arrived to a person's desk because they were complaining of a sticky keyboard. They could have at least had the decency to throw their Dr. Pepper can away in a different trash can before lying to me and saying that they have no idea why it's sticking.
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Dec 8, 2008 06:07
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haljordan posted:Exactly. I worked for a place that did nothing but tech support for doctors and hospitals. I learned very quickly to hate doctors with a passion. So many were abusive, egotistical, and completely addicted to pornography it was unreal. They reminded me of going to the grocery store, seeing a kid having a huge fit because he wants candy, and his mom just finally shoves it in his face to get him to shut up. That kid grows up to be a doctor and is now on the phone with me. I will say this though, on my last day of working there, I was fixing an issue for a doctor, and he was genuinely nice. It was the only time I could recall a doctor actually being nice and decent during the whole time I worked there.
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Dec 16, 2008 19:59
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Farmer Crack-rear end posted:Oh, god. The Gateway 2000/2100 desktop computers were atrocious with this. A little squirrel-cage fan set on top of a short heatsink meant that after a couple of years, the dust would easily accumulate to form a curtain over the exposed heatsink, forcing the little fan to run far too hard to keep the CPU cool. We are just now getting rid of all our Gateway E4100s and those had pretty much the same issue. We'd get so many issues with those things not turning on and it was known that you take a can of compressed air with you to blow it out and it should start back up.
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Jan 9, 2009 19:52
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I just remembered one from my last job. I didn't take this call, but I was sitting right there when it happened. Coworker - "Hi, thank you for calling [company], how may I help you?" Her - "You guys installed a new computer for me, but I need some software installed." C - "Ok, what software is it that you need installed?" H - "I don't know." C - "Do you know what the name of the software is?" H - "No." C - "Do you know what the software does?" H - "No." C - "Does anybody else there use this software?" H - "I don't know." C - "Ok ma'am, so you don't know what software you need, what the name of it is, what it does, or even if anybody is using it? Well, I cannot help you at this time, please call back when you have more information." She did end up calling back with the correct information, and she also filed a complaint with one of our bosses about the matter! She said that we were rude on the phone and unhelpful...
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Jan 16, 2009 14:37
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Crowley posted:Do you guys work in the slave mines or something? Before I became the department head I told users several times that I would not accept being yelled/cursed at and that they could call me back and behave like adults or get their superiors to call instead. My boss approved that behavior back then and I make sure to do the same now. When my people speak nicely to the users I will not tolerate having them abused. Management had no backbone and in the case I had where a doctor yelled and cussed at me for a good 10 minutes for something that was his own fault, the doctor managed to get free services just by bitching to some people in the company. I know some people still working at that company and they've never turned a profit ever. They keep finding new people to inject money into their company. Currently, I have a manager who actually has my back in hairy situations (although my current job has nowhere near the level of assholes as my last job did). It makes everything a whole lot easier when management actually likes it's employees.
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Jan 17, 2009 01:39
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devmd01 posted:
Weird, when the new version of flash came out some time last year, we got a rash of notices to upgrade right away because some professor wanted all his students to go to a computer lab and watch some flash animation that required the latest version. A guy I work with contacted Adobe, they eventually gave us an MSI, and we just pushed that to the machines through Altiris. Nothing major at all and no special scripting required. Not sure if this newest version if different though.
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Jan 30, 2009 00:20
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Sister Miyagi posted:Whatever happened to wake on LAN? It almost never works. Now, if you start talking about VPro, that stuff is awesome and will always work provided you have a power cable and a network cable plugged in.
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Mar 6, 2009 04:18
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Our helpdesk was outsourced on Monday, so we're working with a new system. So far it has been a giant headache and I think a ticket I got just a little bit ago shows this perfectly.quote:Summary: Please connect to printers That's it. No more information, no clues, no nothing.
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Mar 17, 2009 22:35
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devmd01 posted:Even better, if you log in under a local machine account to do some admin work, the Log On To box stays defaulted to logging on locally of logging on to the domain. I've had many a user stumped by that. The smart ones at least try changing things and eventually figure it out. To get around this, I go into the registry and manually set the proper values so that when I log off, their information is there and no confusion is found from the user. Either that, or I just run explorer as an admin while on their account and make changes.
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Apr 7, 2009 15:41
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gwon posted:Try this on a system with anything above IE6. I actually go to the command prompt and type in first "runas /user:administrator regedit" and then edit the following registry entry HKCU/Software/Microsoft/Windows/CurrentVersion/Explorer/Advanced/SeparateProcess and change that to a 1. Then you can do a command prompt escalation of "runas /user:administrator explorer" and get another instance of explorer running as the administrator account.
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Apr 7, 2009 16:52
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Microsoft is loving us again
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afflictionwisp posted:I'd be scared to let them near even the smallest business network. A buddy of mine worked at this family entertainment place for a while. One day, a virus spreads itself around the network getting everywhere and causing tons of crap. Turns out it came from the headquarters and they wanted the local Geek Squad to come out and fix it. Well, seeing as how it was spreading across the network, you'd think they would maybe want to isolate each computer before cleaning it. They didn't. They spent several days there trying to fix all the computers all to no avail.
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Apr 29, 2009 13:50
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hunto posted:"I have noticed that the clocks on the phones are roughly 1.5 minutes apart from the clocks on the PC's. Please fix this" Had a user getting all pissy out of the blue one day because all computers were off by about 5 minutes. She knew this, but still insisted that it made her late to meetings. She was pretty high up, so no use arguing about how everybody would be 5 minutes late, but it turned out to be a bad timeserver we were hitting (Apple's time server, if I'm remembering right).
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May 14, 2009 19:42
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devmd01 posted:Sigh. This email was the best thing to cap off a hilarious clusterfuck of a day. Well, technically bootworks can be used. I mean, it's not that great, but it can be done for some tasks.
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Jul 15, 2009 01:02
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Dragyn posted:This makes me think of those digital mailbox systems for the elderly that do exactly that.. I can't remember what they were actually called though. My grandparents have one of those. It's actually kinda cool that you can send them an email and it just prints right out for them. No need to teach 80 year olds how to use a computer; they can just go over every so often and reach their emails in paper form.
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Jul 31, 2009 18:42
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Elected by Dogs posted:How do those things deal with spam or random garbage? I honestly have no idea. I may ask them next time I see them. They've had it for long enough that I'm guessing they've seen some spam ads come through every so often.
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Aug 1, 2009 15:07
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OMGLOLetcetc posted:Sold a machine to a little old lady last Thursday. She just called and asked if we could come to her home and set it up for her....she tried, but she couldn't get it working. I told her its a fee of $100 an hour for an onsite job, $100 minimum. Don't feel too bad. When something goes wrong later on down the line, at least she'll know that she has to pay in order to get it fixed. If you came out and worked on it for free this time, no telling if she'd expect free service from here on out.
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Aug 4, 2009 17:48
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Farking Bastage posted:Oh our helpdesk.. I was interviewing for a position at a hospital where I'd be in charge of all the little things and would help with the bigger projects when time allowed. The guy in charge of the IT department told me point blank that I would need to charge up all the COW's because the nurses could never remember no matter how many times he told them. I told him that made me a bit unsure of how well they'd remember to take care of me if I ever came in for something. I didn't take the job, but I did eventually have to come to that hospital and I'm glad to say that at least the maternity ward would remember to plug computers in and subsequently I had a good experience with the nursing staff.
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Aug 14, 2009 14:25
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Selious posted:This kind of left me speechless, it just goes everywhere. (Edited most of the whitespace out,it was almost twice as long) So was the original incident that he had viruses or some sort of malware on his computer? I mean, that's a lot of words that really don't go anywhere and I just cannot understand how the hell he can possibly relate all that nonsense into reducing deaths.
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Aug 17, 2009 02:36
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I'm surprised that nobody's figured out it's Simpson's porn.
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Aug 18, 2009 15:16
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Syano posted:
I use this to my advantage often. I just tell people that the computers must obviously be scared because I've shown up and now they want to behave and act normally. Then I tell them that if they do it again, leave it up with whatever error is going on and let me know so I can see it in action. It tends to solve having to say that they screwed up or that there was a network hiccup or something and gives me room so that if/when it happens again, I actually get an error message or something so I know what is going on.
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Sep 22, 2009 13:42
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Spermy Smurf posted:I flex, then ask the user "Wouldnt you be scared if this came knockin? Yeah, now you know why the computer started working right." As long as you're not acting too seriously about it, people understand it's a joke and will just accept that something weird happened/they made a mistake on something without feeling offended.
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Sep 22, 2009 14:16
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Sister Miyagi posted:
In my younger days I worked at some grocery stores and even a Wal-Mart for a while. I can tell you without hesitation that while the men's bathroom was dirty all the time, the women had more than enough capacity to induce horrors upon all 5 senses. Nothing like cleaning up after a woman who somehow managed to crap on the wall above eye level.
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Sep 25, 2009 15:17
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Asking how to use some equipment in a room, an executive made an inquiry about a document camera. In the middle of showing him how to use it, I showed him the "Focus" buttons on the camera itself in case he needed them. He saw there were two buttons and said "I'm guessing one of those is focus and the other is unfocus." Yes it is, because there's nothing more that I love than having a button that screws everything up.
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Dec 11, 2009 15:40
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Farking Bastage posted:Someone on the board was either loving her, or thought that having a medical person in charge of IT would somehow cater our services better to the medical staff. Ok, I'm really wanting to hear this story now.
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Dec 18, 2009 22:04
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Veritron posted:Honestly I think HR and IT should be joint departments and users should get fired for opening stupid tickets. It would solve so many problems at so many companies. Every so often people miss the obvious details leading to some stupid tickets. Sometimes a dumb ticket is worth a laugh and a look into because every so often I've had a ticket that looked really dumb, but going to the person I found out that a helpdesk person mistyped it or misunderstood them and really there's a serious issue going on. Firing anybody who did anything stupid would leave a company with nobody. Fake edit: I realize you're being facetious to an extent, but some people honestly believe this to be true.
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Dec 31, 2009 18:54
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ab0z posted:Sounds like your boss is beginning to realize in his head that he may have screwed up a bit and is trying to deflect it as fast as he can. For my own bit, I was called in today with somebody saying that their computer wouldn't power on. I rushed to the scene, pushed the power button, and promptly closed the ticket. It's been a while since something THAT stupid has happened. The user was not there at the time.
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Jan 15, 2010 16:07
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AlexDeGruven posted:Ahh yes, the classic scenario: It's been so long since that has happened I was actually taken back a little bit. I figured that something else just had to be going on, but nope! That was it. At least everything else is quiet.
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Jan 15, 2010 16:21
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My computer's broken, the screen is totally black! HALP!
Ok, it could be pretty simple. What color is the light next to the power button on the monitor?
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Syano posted:Hahaha this is beautiful http://www.youtube.com/watch?v=RQNJjvaaMEk To contribute: Had a nice time this morning on the phone with a vendor again for the 10th time in as many business days about an issue and I had a lady come up to me telling me another lady needed help. I said that I was on the phone, but I'd get to it after I was done. 2 minutes later the lady knocks on the window of where I'm working and I motion to my phone thinking she'd understand. 4 minutes later another lady walks up to me telling me she needs help. 10 minutes after that I finally get off the phone with an issue still unresolved but with a promise of an escalation and I go to check out the super important issue that warrants bugging me so much. Her print screen was only printing the task bar. It was set to print the active window.
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Jan 25, 2010 17:34
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g3k posted:How the gently caress can you tell if they are refugees? Is your county noted for having a white majority? I'm going to guess that's how they're going to tell.
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Jan 25, 2010 20:00
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I always love it when major changes happen and nobody is notified. It's wonderful to tell somebody "Sure! I'll get right on that!" and then go to make a password change and have it fail because nobody thought it would be important to let anybody else know that this might actually have an impact. Thankfully I didn't look too bad in front of the president.
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Jan 27, 2010 16:53
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I was speaking with a guy yesterday who started working on computers in the early 1970s when he learned to program using COBOL. He was an awesome guy.
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Jan 29, 2010 16:48
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CitizenKain posted:When we were in the planning stages of our new building, our CEO, who is hundreds of miles away from our building and will only visit about once a year, was involved in the process. He wanted to remove one toilet and one urinal from the men's room to save on money. Thankfully zoning regulations stepped in and we kept our toilets. I've been tempted to leave an upperdecker when I visit the corporate office someday. I remember working in an office environment and it seemed like the higher up a person was and the more expensive the clothing, the worse a dump they would take. I'm talking walk in the restroom and gag on the taste of the air bad and then your eyes water while you try to hold your breath to pee. I started calling it the "executive dump."
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Feb 3, 2010 21:32
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Nothing like an unannounced generator test for the whole building in the middle of the day. 10 minutes of confusion and some sweating over whether or not some old UPS's would make it and I finally found the guy doing it and got him to turn power back on. Hopefully this will speed up the process of the network admin getting the core switch onto a UPS.
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Feb 8, 2010 19:51
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AutoArgus posted:The stickykey trick! Its alot like Midelne's video. Physical access to a machine is root access to a machine. In XP (and Im sure Vista/7, though I dont know if the trick works there too) theres a feature called stickykeys. Hit your shift key five times and it asks if you want to turn it on. All you need to do is either pop the HD into another machine, or boot into a recovery console, or boot a livecd, then replace system32\sethc.exe with system32\cmd.exe. Restart the machine, get to the login screen, tap shift 5 times and there you go, a command prompt with the same privs as the System account. From there, net user (name) (newpassword) or just Explorer, and you're in. Explorer will sometimes close itself back down, but hurr, just run it again. I've done that before with user accounts on an XP machine. It's a nice parlor trick to freak people out.
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Feb 11, 2010 05:40
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ab0z posted:I had a customer today that listened to my recommendations for backup and antivirus programs, and let me show her how to use said programs after they were installed. Then she paid without complaining about the bill. ....................../´¯/) ....................,/¯../ .................../..../ ............./´¯/'...'/´¯¯`·¸ ........../'/.../..../......./¨¯\ ........('(...´...´.... ¯~/'...') .........\.................'...../ ..........''...\.......... _.·´ ............\..............( ..............\.............\... Don't you spread your lies and fairly tales.
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Mar 10, 2010 05:23
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Crowley posted:It was a friend of mine that told me at his bowling alley he worked at they used a token ring network for the scoring system. Any time it went down, he'd tell his boss "somebody is chokin' on the token!" His boss never actually got the joke.
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Apr 8, 2010 16:41
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I feel sorry for a user today. He wanted to join in on some of the new technologies that his kids are always talking about so he bought an iPod. He needed some help because it wasn't showing up in iTunes. I get there and I'm playing with it and it just won't show up, but it's showing up as a hard disk in explorer. He then casually mentions that it came from China. Oops. I got to explain to him that he bought a knock-off and it wouldn't work in iTunes. Fortunately, he already had music downloaded and I was able to copy it over and it all worked.
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Apr 15, 2010 17:50
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So I was troubleshooting an IP phone issue with one lady and had to reboot the phone. I did this and got the information I needed and went about my merry way. A few minutes later I get a call from the lady informing that after I left, another lady in the vicinity had been working in some program at some point and it had disappeared and she didn't know why. According to her, the two events are linked and I need to fix it. After that I find out that I'm going to another location to work the late shift after I'm done with my current shift.
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May 5, 2010 22:23
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Haquer posted:That is awesome. Seriously. How many other messages have you gotten like that? It feels like too often and I don't want to go back over the old work orders and remember past pains. I got the data that I needed and I think that it was enough to help solve an issue, but I won't know for certain until tomorrow.
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May 5, 2010 23:39
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| # ¿ Apr 26, 2024 01:15 |
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I was out sick yesterday which was perfect timing because my home internet connection has been flaky as all hell lately and it needed to be taken care of. After having the appointment time come and go a couple of times, I finally get a person out there. The guy goes to my computer, opens up a command prompt, types in ipconfig and suddenly gets a weird look on his face. I walk out of the room so that he can have some space to work and I hear him calling somebody and asking if I'm supposed to have a static 10.x.x.x IP address. I go back in and let the guy know that I have a router and that it's literally right in front of him. He says that he knows and continues to troubleshoot. 10 minutes later he comes out saying that it's fixed and that the problem was my router. We go to look and sure enough, he has bypassed my router and it's working even though that wasn't working last night. He then gives me the money quote when he says "Yeah, it turns out that your router was taking the IP address and was turning it into another address." He must feel like a genius to have finally grasped the concept of basic networking. He leaves, I plug my router back into the chain and I'm still online. I check and my outside IP address has changed from what it was before so I'm fairly certain that my problems were being caused by a conflict on that front, but whatever, it's fixed and I'm good now.
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May 12, 2010 15:42
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