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my cat is norris
Mar 11, 2010

#onecallcat




Toilet Rascal

Teabag Dome Scandal posted:

Do you think this would be a good position to transition from help desk to? My current job doesn't have much opportunity for advancement or expanding my role so skills are a little stale. I'm really trying to find something that has pretty explicit room for growth without moving laterally.

I think so. It does depend entirely on your willingness to self-educate and take advantage of learning opportunities. If you don't have the drive for that kind of thing -- and not everyone does -- then you should probably skip this one!

Some updates on what I posted previously...

my cat is norris posted:

Net Health is hiring additional positions.

Two Technical Project Managers are being sought, and the Infrastructure team is seeking a Cloud Engineer and an Infrastructure Engineer I.

All four three current IT openings are available here:

https://recruiting.ultipro.com/NET1...YEUib_oBMn5dUrA

It looks like the Cloud Engineer position is going to someone internal, so please skip that listing.

The Technical Project Manager listings are here:

https://recruiting.ultipro.com/NET1...8a-9a6af3244f6d
https://recruiting.ultipro.com/NET1...58-3fe2ce396b3e

If you're seeking something that's technical-adjacent but more customer-facing, there's also an opening for a Client Data Services Specialist I: This has been filled.

Lastly, this Scrum Master posting has been up for awhile, and I know it's not yet been filled:

https://recruiting.ultipro.com/NET1...27-d062b89ee239

All IT-specific openings are for remote work, but the other listed positions may require some local presence (once offices reopen, anyway). That said, I'm told that you can very likely negotiate fully remote work if your resume otherwise suits the position. If you have any questions about any of these roles, I can do some poking around on your behalf.

I'm STILL pestering recruiting about salary ranges on these open positions.

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my cat is norris
Mar 11, 2010

#onecallcat




Toilet Rascal

The Technical Project Manager positions are offering in the $80k range (and have been HURTING for good applicants, so if you're not garbage, you may have an easy shot at an interview, at least).

Scrum Master is offering 85k - 95k to start dependent on experience.

my cat is norris fucked around with this message at 02:14 on Aug 29, 2020

BrianBoitano
Nov 15, 2006

this is fine





Thanks! My current company is paying me less than that, and we've been having trouble hiring good Product Owners at our rate so I'm glad for the opportunity. I'll update my docs this weekend and apply!

my cat is norris
Mar 11, 2010

#onecallcat




Toilet Rascal

BrianBoitano posted:

Thanks! My current company is paying me less than that, and we've been having trouble hiring good Product Owners at our rate so I'm glad for the opportunity. I'll update my docs this weekend and apply!

Good luck! PM me your details and I'll tell HR to keep an eye open for you.

cage-free egghead
Mar 8, 2004

Ready to eat me, sir!


Job Seeker

My experience: ~10 years of break/fix experience, customer service in both commercial, private, and residential atmospheres. ~5 year of desktop support with light duties in network administration.

What I'm looking for: Desktop or technical support, cloud engineering, business analyst

What I'm NOT looking for: Help desk call center stuff

Where I live: NE Minnesota

Where I'm looking: NE MN but prefer remote

When I can start: Two weeks from an offer.

Requirements: $20/hour

Can be reached via: PM me for my resume.

cage-free egghead fucked around with this message at 15:11 on Sep 1, 2020

nexxai
Jul 17, 2002

quack quack bjork

Fun Shoe

My team desperately needs another DevOps Engineer. Please come work with me.

Great company trying to do real social good yet actually pay their people like a proper company.

Happy to answer any questions in PM.

Don't apply on the site; just read over the description and then if you're interested, I'll get your resume in front of the right people (the hiring manager and my boss): https://jobs.lever.co/symend/03486f...02-a347a7557916

Inept
Jul 8, 2003

3 olives has a payment plan with his phone company for his cell phone

nexxai posted:

My team desperately needs another DevOps Engineer. Please come work with me.

Great company trying to do real social good yet actually pay their people like a proper company.

Happy to answer any questions in PM.

Don't apply on the site; just read over the description and then if you're interested, I'll get your resume in front of the right people (the hiring manager and my boss): https://jobs.lever.co/symend/03486f...02-a347a7557916

I was curious what that company does and found this:

quote:

Symend, a Canadian startup that helps businesses recover customer debt

I'm sure it's a fine place to work for but social good sounds like some Kool-aid.

nexxai
Jul 17, 2002

quack quack bjork

Fun Shoe

Inept posted:

I'm sure it's a fine place to work for but social good sounds like some Kool-aid.
Maybe, but the idea is that we get embedded with big companies and try to work with their delinquent customers before they get sent to collections by using stuff like behavioural science, AI and just simple, positive messaging. I went through my own insanely stressful struggles with finances/debt when I was younger and choose to work here because my life would have been completely different had there been a Symend in my life back then.

If that's drinking the Kool-Aid, fill my glass up I guess.

Dross
Sep 26, 2006

Every night he puts his hot dogs in the trees so the pigeons can't get them.


Better that than someone like Cavalry whose whole MO is to sue you immediately. Ive dealt with more debt collectors than Id like to admit over the past two years and some are definitely better than others, regardless of whether the industry as a whole is inherently predatory.

RFC2324
Jun 7, 2012

Http 418


I guess it is possible to go into an industry with the intent of doing it right and not being evil.

Unrelated, what's Google's motto nowadays?

mewse
May 2, 2006




RFC2324 posted:

I guess it is possible to go into an industry with the intent of doing it right and not being evil.

Unrelated, what's Google's motto nowadays?

Please ignore the evil

my cat is norris
Mar 11, 2010

#onecallcat




Toilet Rascal

Thought I'd update things on the Net Health side.

Most positions I'd posted previously have either found a candidate or are in the process of interviewing very strong candidates, so please consider this posting to be the most current state of affairs (as far as I know them, anyway).

Product Owner I - https://recruiting.ultipro.com/NET1...51-8ce414418b05
The hospice product is exactly what it sounds like -- software built to support and improve the end-of-life care for all kinds of patients. This is less of a technical position and more of an analysis role with the power to say "yes, you did it, scrum team" or "no, you did not do it, please try again." Based in Alpharetta, GA but at this point our company is as remote workforce as it gets.

Technical Project Manager I - https://recruiting.ultipro.com/NET1...58-3fe2ce396b3e

Technical Project Manager - https://recruiting.ultipro.com/NET1...8a-9a6af3244f6d

Balsa
May 10, 2020

Turbo Nerd


Job Seeker

My experience: 20~ Years of Hobbyist Programming [PHP], 3 Years of GovIT Cybersecurity Auditing, 3 Years of Pentesting, 3 Years of Point of Sale Engineering, 10 Years as Linux Sysadmin, Lots of side projects over the years, Beatsaver.com, Dogecoin Mining Pools, Infosec con organizer, Internet Archive Projects, BadgeLife Artist, Etc.

What I'm looking for: Linux/Windows Sysadmin, Security Engineer, Compliance Officer, PHP Programmer, Pentester/Redteam.

What I'm NOT looking for: Help desk call center stuff

Where I live: Upstate New york

Where I'm looking: Upstate New York, Remote is welcome.

When I can start: Two weeks from an offer.

Requirements: 75k/yr+

Can be reached via: PM me for my resume / Linkedin.

Balsa fucked around with this message at 13:11 on Sep 22, 2020

MF_James
May 8, 2008
I CANNOT HANDLE BEING CALLED OUT ON MY DUMBASS OPINIONS ABOUT ANTI-VIRUS AND SECURITY. I REALLY LIKE TO THINK THAT I KNOW THINGS HERE

INSTEAD I AM GOING TO WHINE ABOUT IT IN OTHER THREADS SO MY OPINION CAN FEEL VALIDATED IN AN ECHO CHAMBER I LIKE


Job Posting

Who we are Sharp Business Systems (formerly ZLAN Partners, bought by Sharp around 2 years ago to bolster and improve their MSP business). We are an MSP primarily dealing with Windows, some networking and then random other things that clients will pay for.
Where we are Our office is in Downers Grove Illinois, most of our clients are within a 50-75mi radius (honestly 50% of them are in Chicago proper), though some are farther, generally if it's another state we do remote only or possibly 1-2 days of travel, i.e. I have one client that opens new stores every month or so on the east coast and I travel for 1-2 days to set them up every other month, switching off with my manager, though with COVID things have slowed down.

Job title Senior Systems Engineer (I think the actual internal title is MNS, Managed Network Services, Engineer or something equally foolish)
What Sharp wants Being an MSP, for non-technical things, they want someone that can deal with being in a fast-paced environment, personable, organized, and detail oriented. From a technical perspective we need someone that has a solid handle on all aspects of Windows Server 2012/2016/2019, so AD, DNS, DHCP, file services, permissions, IIS etc etc etc basically if it's a feature we need you to know it. Networking knowledge is extremely helpful but not necessarily required, we do implement a fair amount of firewalls/switches etc but a lot of implementations are very simple since they are small businesses, most older firewall implementations are going to be Cisco ASAs and most newer ones will be SonicWALLs of some flavor and switching is kind of all over the place. There will also be SANs at some clients so experience working with them is a bonus (mostly HP/Dell out there I haven't seen any others). Basically you are going to touch anything and everything, but won't be expected to know everything out of the gate. We are doing a fair amount of Azure migrations (on-prem to Azure) so if you've got experience that's definitely a bonus. Most of our clients are using O365 so any experience there is also good. MCSE/Azure/O365 certs are especially useful but I had none coming in.

Why you want to work here The pay is pretty good and the benefits are top notch since the Sharp buyout. If you're in a junior/mid-level position this could be a good jump where you will gain a lot of experience doing all sorts of migrations, some firewall/switch experience and just generally rounding out knowledge. There is a bonus system in place that can definitely make you a decent mount extra. You will not be micromanaged (provided you show that you are trust worthy). You will basically never go into the office (I live in Chicago and it's a 45 minute drive to the office). Management will have your back provided you aren't a lying weasel, so if a client is a jerk or tries to throw you under the bus they will lean towards believing you until you prove otherwise. Sometimes you get a golden ticket to really unfuck a client and are given a sizeable budget to make it happen, then you get to build/configure/implement a whole new environment and it's fun and works well.

Why you wouldn't want to work here It's an MSP, so they will try to over work you (the bonus system plays into this). You will be expected to be onsite at clients pretty much every day of the week, once you've gotten clients and projects assigned, and some clients can be far (they do TRY to take into account where you live when assigning clients but that can't always happen). There will be lovely clients you have to deal with that don't want to spend money but want things to run perfectly etc. There's some annoying process stuff especially now that Sharp has really pushed for integration. Training on internal process stuff was kind of crap when I started so that was annoying to be told I did a thing wrong when I didn't know they had specific way to do thing. You WILL be expected to help sell services/things to your assigned clients and keep fairly consistent communication with them, so that can be annoying especially with clients that don't want to pay for things but want everything to be awesome.

Salary Obviously based on experience/certs, if you don't have an MCSE they will write into your contract if you get it by X date you will get a pay raise (at least they did for me). Rough pay scale is 85k-105k, you can also possibly get more, a friend of mine just took a position at another company for 125k and they were willing to match that, so, yeah negotiate.

PM if interested.

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Mierdaan
Sep 14, 2004



Pillbug

JOB POSTING

Entry-level gig in Ann Arbor, MI - working directly for me in an IT department of 12, 30-year-old privately-held company of ~300.. Nice relaxed environment in a cool college town. Great place to get your foot in the door and work your way up.

quote:

Responsibilities and Duties
  • Responsible for helpdesk support such as inventory maintenance, quality control and ticket resolution
  • Respond to technical support tickets in a timely fashion. Diagnose and resolve technical hardware and software issues across Windows and Mac platforms
  • Oversee all end-user support for desktop computers, printers, phone systems, software, and hardware with some server maintenance/administration
  • Create and maintain user accounts
  • Responsible for printer configurations including server print, queues, drivers, etc.
  • Execute software installation and maintenance process scripting via Windows Batch Scripts, PowerShell, etc.
  • Perform basic network maintenance activities including installing network drops, cable labeling, switch port activation, and decommissioning/disposal of hardware
  • Responsible for audio/visual equipment setup, operation, and maintenance
  • Configure and maintain various lab instrument control suites and instrument hardware
  • Develop and maintain documented standards, procedures, protocols, and configurations of Desktop systems
  • Track IT assets while adhering to asset management policies and procedures
  • Maintain records of software licensing for all company computers and equipment
  • Active involvement with systems backup and disaster recovery planning and testing
  • Available to provide 24/7 light technical support for remote locations

Requirements
  • Basic knowledge of the following protocols: HTTP/HTTPS, FTP, SSH, VPN, TCP, IP, UDP, DNS, DHCP, VLAN, 802.11 a/b/g/n
  • Basic programming and scripting skills required with emphasis on PowerShell
  • Knowledge of Microsoft desktop and server technology, including Office 365
  • Basic knowledge of networking, routing solutions and phone system technologies
  • Understanding of system backups and imaging techniques
  • Unix/Linux experience a plus
  • Ability to work independently, as well as being a good teammate
  • Communicate clearly and effectively
  • Ability to prioritize tasks, be organized, and pay attention to detail
  • Strong problem solving and follow up and skills

PM for details if interested.

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