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I have a quick question about Excel, I'm tasked with reporting from CRM. I can export a list of all our tickets, with the owner on them. So I have an excel sheet that looks like this: I can easily use "CountIf()" and make a pivot chart that outputs a bar graph with each persons total tickets. But I have a more interesting problem. Half our team is in IL and half is in US. We compete on handling ticket totals. The list of people both US and IL, but there's on specific data in the table to sort out who is who. I'd like a formula that will look at the list and check and see if a person is US is IL based on their name, and then use that data to output a pie chart that shows the split. I'm messing around with "Countifs()" but it's not too agreeable. Any ideas?
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# ¿ Nov 15, 2013 17:40 |
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# ¿ Apr 30, 2024 09:22 |
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Old James posted:What is the criteria to flag US vs India? If US owners say "John Smith-US" and India owners say "Vijay Singh-IN" then you can use wildcards in your countif (provided you are using Excel2007 or newer). That's a good suggestion, but there's nothing in the names that specifies. Each guy is just named with their name, I'd need to write a query that says "all these guys are US and all these guys are IL" I did this for now, these four guys are US, everyone else is Israel: =IF(OR(C2="Andrew",C2="Bimalkumar",C2="Doug",C2="Eric"),"US","IL")
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# ¿ Nov 15, 2013 18:30 |
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DukAmok posted:That sounds manageable because there's 4 names, but you can build a Vlookup table somewhere as well, with each person's name next to their country. I paraphrased, but there's about fifty names. Also, I can't edit the source sheet at all, since it's updated from CRM, any changes get overwritten when it's refreshed. Also, if I scrap the data from another sheet, the list changes in length dynamically, so I'd need to accommodate that some how and not have a pivot chart that is not reading far enough or has a bunch of null entries at the end.
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# ¿ Nov 15, 2013 19:31 |
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Old James posted:Make a list in another workbook that you've saved and then write a countif there which points to the source data. Then once you have the calculations, break the link so you have the raw value counts. I ended up talking to our CRM admin, and getting them to add a field for Location. Now it's all integrated. What I'm stuck on now is the ticketing reports won't include a name of a guy that does no tickets, since the list is generated from "tickets in the past week". The pivot chart need to show a goose egg for the guys that don't do anything. As it is not they are just omitted.
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# ¿ Nov 15, 2013 23:13 |
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Splendiferous posted:Another question. I have two timestamps: Do you want to compare the real time total seconds? Or the seconds between the same time each day? EDIT: I wrote this to convert each time to EPOCH time and then subtract them. And then take the absolute value of the result. =ABS(((A1-25569)*86400)-((B1-25569)*86400)) Super-NintendoUser fucked around with this message at 20:19 on Nov 21, 2013 |
# ¿ Nov 21, 2013 20:14 |
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Heyo, I have a head scratcher for excel, I'm trying to parse some data. Basically I have two columns like this: [code] Hostname Version DeviceA 1.1.100 DeviceA 1.2.100 DeviceA 1.1.100 DeviceB 1.1.100 DeviceB 1.1.100 DeviceC 1.2.100 DeviceD 1.1.100 [code] I need to know the latest version of software on them. The problem is that a device may show up multiple times, and I need to report only the post recent so in the above example, I need to see this: [code] DeviceA 1.2.100 DeviceB 1.1.100 DeviceC 1.2.100 DeviceD 1.1.200 [code] I can probably use some kind of query for it, but I'm having trouble parsing. There's half a million entries, and some devices show up 20-30 times, I sort of have a pivot table that gets me the data but not in a useful way. I can get it into google sheets as well, I know more about that but it's natively in excel. Any tips?
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# ¿ Mar 11, 2024 22:38 |
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# ¿ Apr 30, 2024 09:22 |
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esquilax posted:I have a very kludgy solution using pivot tables, until someone else posts something better. That's helpful, I can get a pivot chart to show what I need but unreadable, that probably would help, thanks!
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# ¿ Mar 11, 2024 23:09 |