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I'll add to this thread. I have a Cintiq 24HD Touch. It is easily the single greatest financial investment I have made in my own art skills. I had none last May when I bought it and wanted to change that, but had used regular wacoms in the past and found the detachment from the screen to be a huge turn-off. This is going to sound like an advertisement but I am trying to explain how happy I have been with my setup. Primarily because I can now draw things I'm content with. The single biggest driver in improvement though was abandoning the Adobe CC line in favor of Clip Studio for drawing art: http://www.clipstudio.net/en/ Wacom bundles this with the Cintiq line in packages on their site in Japan (I live in Tokyo) at least, but I didn't really pay attention and kind of plugged away at illustrator/photoshop in a futile way. But, the thing is.. with Clip Studio, your hand does not influence the canvas, it rotates, pans, and zooms it like paper, can be used to select tools, etc. The pen is the only thing that makes marks. It's incredibly natural and much better than the behavior I was getting out of photoshop or illustrator. Clip Studio is also compatible with the Android Cintiq Companion's Manga Canvas app so if you have another $1k burning a hole in your pocket (which I don't quite yet...) you can do your storyboarding on the go and then your finishing work on the big Cintiq (or the Companion plugged into your PC). The only downside with the 24HD is that I had to buy another desk to put it on next to my PC. Also regarding the 27" Cintiq, I used one, and I don't like it. The glass screen lacks the drawing texture of the 24HD and the lack of buttons and their replacement with the remote means 1) fewer buttons and 2) more things to drop and break.
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Feb 7, 2015 03:34
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Frown Town posted:Cintiq Report: I'm on my third Cintiq 27QHD from B&H Photo Video - they have a pretty generous return policy and allowed me to hang onto each Cintiq I was planning to send back until replacements were back in stock and shipped to me. (Keeping them in stock seems to be an issue, they seem to come in once every two or three months) In Japan, Wacom keeps revising the price of the 27QHD down through sales incentives for retail, because there are a ton of reports of quality problems and people seem to unlike the arrangement of the remote. I don't much care for it either, it looks like a massive iPad and the surface is too glossy and has much less texture than my 24HD Touch. The stand is also now a optional item. I'm kind of expecting them to make a new variant that has those issues fixed, given the discounts, since it seems like they are trying to clear inventory for such an event. Doesn't help that all the art mags in Japan ripped Wacom a new one over the design which was allegedly "what the market wanted" and the market seems to disagree. The biggest complaint simply seems to be that the screen picks up hand grease and smudges trivially. So, with that said, having only played with them in stores.. How do you like it? Ever used the other Cintiq's to compare?
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Jul 23, 2015 01:56
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kefkafloyd posted:But it just came out! I can't see them doing that just yet. Japanese company experiencing slow sales on a 1 year old product in domestic market leading to price reductions -> functionally equal to CEO apologizing for being born. I would be very suprised if the designer who signed off on a smudgy touch sensitive high gloss screen still works for them. Wacom has no functional competition here. They tried to pass off an unpolished product and got caught red handed by their own customers. Even assuming you like the hardware, my understanding is that a lot of software still isn't working right. Is it possible to adjust screen brightness yet? Also, dunno about the 27QHD but the 24HD's are three nines Adobe sRGB calibrated, both of my desktop monitors are not so much. As far as the 24HD's massive presence goes, I treat mine like a drafting table and have no complaints. I would probably be less irritated by the 27, but I've spent a lot of time drawing on tablets - going back to the old Fujitsu slates that ran XP. I cannot understand why people producing a tool for artists would use a screen that shows finger and palm prints. I also can't stand the Surface for the same reason.
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Jul 23, 2015 17:21
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I think the best way to sum up the smudge thing is: Its 32C outside. Humidity from June to September is >60%. My apartment in Tokyo and everyone elses has single pane glass and is poorly insulated. My little ceiling mount aircon can't even keep the office/living room at 28C (82F) when its set to 26C. My work office is flat out set to 28C because of the CoolBiz bullshit. People here sweat continiously for 4 months out of the year. It doesn't even cool off at night. Surfaces that smudge look like frosted glass after a short time due to all the skin oil deposited on them, to such a degree they sell ventilated waterproof gloves and palm covers for Surface users.
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Jul 24, 2015 05:51
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For all my hate on the Cintiq 27QHD, I may wind up with one yet. My 24HD Touch just blew up, and Wacom only offers a 1 year warranty in Asia. We suspect the display itself is kaput, given how it's acting, as the touch screen works fine (pen grabs input to a non-functioning display, nice chirping sound every other second from what sounds like it trying to turn on the display - the logic board is fine, as the Wacom drivers detect things and Windows insists there's a monitor plugged in). They want roughly 170,000 yen ($1500) to "fix" it, and by fix I mean give me another refurb then spend that $1500 fixing my old one so they can give it to somebody else. Not really interested in that on it's face. Or paying the huge premium on the now discontinued 24HD Touch. Anyone else have any successful Wacom repair/refurb stories before I blow $2700 next month? (At least my Cintiq Companion Hybrid is still working.)
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Jul 30, 2015 07:56
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Yeah, I know it's a capacitor, I just don't know if its blown or if something else is wrong and am not excited about removing the multiple layers of plastic shell to find out, nor do I have the tools anymore to fix it. Thanks. I'll shoot him an email. Er.. maybe. He's a long way from Tokyo.
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Jul 30, 2015 08:32
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Arsenic Lupin posted:Having simultaneous learning curves for digital art tools and for drawing seems like a bad idea for me. As a counterpoint, you likely use your computer constantly and the user interfaces of most art apps are reasonably intuitive. I spent years frustrating myself on a medium with no "undo" until I finally took the plunge on a Cintiq and I've been pretty happy with my progress.
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Jul 31, 2015 16:14
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Wowporn posted:When you're learning finishing a drawing, noting the mistakes, and moving on is more helpful than agonizing over one leg of one figure for three times as long. Learning to rely on the undo button while still starting sounds like a really bad habit to form. I do this all the time, when I'm done working on my current thing for the day I cut a static copy of the image and stare at to figure out where to make corrections the next day.I then do those and move to the next section. Undo is for the things you notice immediatley as wrong, but the real trick is with digital is not only do you learn from your mistakes as stated you can fix them without losing anything. Except pride, I guess. So, I'd say the line is: if starting over repeatedly is more frustrating than living with your crutch, by god, buy a crutch. 
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Jul 31, 2015 19:00
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Delta Echo posted:You're welcome! Hey, I just wanted to note - your buddy is chill as gently caress. Sadly, I cracked open the back of the display after attempting to replace the PSU, and the display control board PCB is cracked. Looks like I had a bad surface mount capacitor that bulged until it damaged the PCB, popped a diode on the reverse side out of its solder, then went boom. PCB crack is about 1cm in from the edge of the board, and the board has at least 3-4 layers, so there's no reconnecting the middle. So, the 27QHD will be ordered on Saturday. I am torn on this because new toy, but pretty livid I just lost a 1.5 year old $3k display. Wacom got an angry email about lovely 1 year warranties in Asia.
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Aug 6, 2015 01:23
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Delta Echo posted:Ah, man tough break. That post made me happy and then sadface in the span of three seconds. I'm guessing he replied to your emails personally like he did with me. Not super likely. Most of these are owned by businesses in Japan who will pay the 150,000 for the refurb. Recycling electronics costs money but theres no space for me to hang onto this to wait to find one, being Japan, I've aleady got an appointment lined up for pickup. The support engineer at Wacom is still trying to help me out, but, he's obviously fighting a lost cause against management/policy and my only present complaint is that NA gets a 2 year warranty while JP/APAC gets 1. So I'm mostly trying to hammer home the idea that all customers should be equal to support.
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Aug 6, 2015 05:26
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In related news, there's a company in Japan who makes a smudge resistant screen cover for the 27QHD now that's about the same level of opaque as the 24HD in total. Seems to work (they have one on the demo model 27QHD I just looked at over lunch).
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Aug 6, 2015 07:51
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No idea about brand because I didn't spend the mental energy deciphering the company name out of kanji, but that should probably say everything. I'll probably try things without for awhile. From what I hear, the 27QHD display is as much "glass" as gorilla glass is on smartphones, e.g. its actually a blend of silicon polymers that provides outstanding transparency but is not really glass and is too thin/flexible to be glass. Real glass would provide very little scratch resistance to grit that happens to get between the pen tip and the display, so I'd imagine it's not really glass. Pretty sure texturing glass would be a lot more effort, too, and the display is certainly textured a bit. For what it's worth, my 24HD survived it's entire life with no scratch marks on the surface and it did have a soft anti-glare coating many people complain about scratches on. I should have an impression by the end of the week (just ordered the 27QHD) and will update the thread. Also, Listerine, I would just use an alcohol wipe then let it dry unless you're going to do the thing I describe below - there's a circuit board with very delicate connectors inside (my younger stupid dog once decided to bite a Pro Pen in half). The Pro Pen and Art Pen both have removable sleeves around the pen grip area for ease of cleaning. Just unscrew the front cap like you were going to replace the stylus and it should slide down (squeeze and push it from the back of the grip forward). You may need a paperclip to work it over the button, especially on the art pen. Wash that with dish soap (removes the grease that soaks into the silicone sleeve), let it dry, slide it back on.
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Aug 11, 2015 05:15
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Listerine posted:That's good to know, thanks. Unfortunately it's the other half that's the problem- the half towards the eraser end is super sticky for some reason, and I just did a careful wipe with rubbing alcohol and it's not helping. Still sticky. Yeah, the eraser contains a circuit board, too. I would just use alcohol and something mildly abrasive. You can always buy a new pen, and put up with a sticky one for a few days, then try to clean it more invasively with a spare, and if it works out, you'll have a spare at least. Better than losing your pen for a few days.
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Aug 11, 2015 11:04
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Frown Town posted:Cintiq 27QHD #4: Three stuck red pixels, one decidedly dead pixel, one piece of dust under the screen, and some hard-to-see/faint clusters of greenish pixels that look like they may want to stick.. Not trying to make you angrier, but the one I just got here in Japan is basically perfect. You have the worst luck of all time.  Bad cell phone unbox/install photos in my tiny not particularly super clean Tokyo apartment: http://imgur.com/a/sQLyQ I spent a good 20 minutes looking for dead pixels on black/white. My guess is that North America is stocked with the first revision of tablets, which they did have issues with. This one was manufactured in April 2015, per the warranty card. Is yours dated?
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Aug 13, 2015 06:09
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Frown Town posted:Hah, that actually gives me hope that perfect units aren't mythical unicorns and maybe I'll find one free of defects with enough persistence . Mine is dated May 2015 in the serial number area - maybe I do have exceptionally bad luck with Wacom products, but I'm also wondering if these are somehow getting injured/jostled/whatever and developing stuck pixels during shipping (is that a thing?). But having seen two units with foreign matter (fibers or dust) under the glass leads me to suspect shoddy quality control. The problem, in part, is that my unit was transported from China to Japan, and your unit was transported from China to North America/Etc, probably. But.. 4 in a row? Do they keep sending you the first two back in a cycle? Haha. Keep in mind this is the replacement device to my 24HD that just blew up 1.5 years in on a 1 year warranty in APJ, so I am not super excited about wacom quality either, but hey new toy. I think until Huion becomes viable competition Wacom can do whatever the heck it wants. One day, Huion will be an Asus or HTC, and Wacom will either earn their money or not. Sadly, it took two decades for Asus and 10 years for HTC to make a real impact in consumer electronics.
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Aug 13, 2015 06:46
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First impression serious chat about 27QHD: While it is getting gross quick (I ordered a smudgeguard which will help), it's not as unusable as I'd feared. After about two hours of doodles, I needed to wipe the display down, but Wacom happily includes a microfiber cloth with this one. The display does pick up dust/lint/hair from the air pretty trivially, especially due to the oil slick. Texture wise, the display is not too bad after getting used to it. The problem is, all the gross the display picks up? Affects the pen feel quite a bit. Still really hate the fact this thing picks up so much crap but I can probably adjust me trivially. The top of the front surface of the display gets warm quickly in my default position for the display, which is all the way down and tilted about 20-30 degrees. Especially near the power button. The vent is not warm. Bad airflow? The expresskey remote thing is actually much better than buttons on the side of the screen, but I've already turned one of the touch ring settings to "disabled" and assigned a button to enable/disable touch. I already unplugged my Tab Mate controller: http://www.clip-studio.com/clip_site/tool/items/tmc_plan .. as this replaces it for my needs (enable/disable touch and undo/redo, mostly). You can now configure when pen pickup happens, in terms of how close to the screen the pen has to be, which makes touch gestures with one hand while holding the pen much easier. The display definitely does not sit as low as the 24HD did, likely due to the arms. I find myself drawing at the bottom of the screen a lot. Had to raise my chair up. Edit; ugh. One last observation: The surface of the display is more like a smartphone in that the grease never completely goes away. windex fucked around with this message at 11:38 on Aug 13, 2015 |
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Aug 13, 2015 08:50
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neonnoodle posted:The sub-par units go to the gaijin. There is truth to this sometimes, but Amazon.co.jp has a higher than average number of complaints about this display and I seemingly lucked out. Also, I am white as hell, don't tell Wacom.
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Aug 13, 2015 16:08
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I have a Cintiq Companion Hybrid that I use when traveling because the big Cintiq isn't moving. Not the same kind of decision you are making, but, the Companion almost never gets used. Being chained to my desk is part of the work process. Not being into my normal routine destroys my drive. So, you should probably examine your existing habits before even deciding if you need to be away from your desk.
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Aug 16, 2015 08:32
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I haven't drawn anything worth showing off, but I recently acquired a SmudgeGuard glove: http://smudgeguard.com/ My linework has easily improved by 100%, because I can move my hand more freely across the screen - against the screen, the process of which is considerably difficult for me. (This is a familiar topic to the people in the Digital Art Thread I won't repeat here.) If you have problems guiding your hand with constant pressure across your Cintiq, give one of these a try. The material makes them feel a bit like hand panties, but, well, whatever works. They do reduce the amount of cleaning I do on the Cintiq, but they aren't perfect. (Manga/Clip Studio users: I did have to recalibrate the pressure sensitivity in Clip Studio to adjust for the change in use.)
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Aug 23, 2015 18:35
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Noticed that today too, but at least this time, the hardware is identical across all of the Intuos (non-pro) line and the only difference is the bundled software.
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Sep 4, 2015 14:00
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Note that the Apple pencil only works on the Pro because it requires the same RF reception tech Wacom uses, but they aren't using the patent encumbered EMR method of powering the pen (Apple would probably claim this is because it's an energy hog). This is why you have to charge the pen, and the limitation to the pro will prolong the bloated corpse of the other styli for awhile. With that said, still not sold because that pencil looks like a pencil - aka poo poo to work with for a prolonged period vs a wacom grip pen or art pen. I am sure this is fixable trivially though as the pencil seems to have no buttons on it so all the people making a stylus for the iPad will now just make grips to make Apple's pencil usable. With all of that said... one hundred loving dollars extra on the most expensive starts at $800 iPad with no other form factors but 12.9" means that Wacom is in no way threatened, yet. I hate drawing on the Surface tablets vs Wacom, and they are relatively inexpensive. The Companion 2 starts out at $1300 and is a full fledged PC that will run every app you usually use, but sadly it takes until the $1700 version to get to 8GB of ram. Does make me wish they hadn't abandoned the Companion Hybrid, a few updates to the OS .. which never happened .. and it would still be great and would compete against this.
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Sep 10, 2015 16:10
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That happened to me with my Cintiq Companion Hybrid, except on a Mac, where I had to unplug it to get the machine to boot. The root cause on the Cintiq Companion Hybrid was a bad storage interface driver on the Android side it seems, disabling it in Android cleared the problem. As far as your problem goes, I have no idea. I have never taken much care with driver installation order and have never really had problems. I am also using the immediately prior release of drivers with my 27QHD. My guess is that your problem has nothing to do with Wacom or Wacom drivers and is some BIOS setting, like legacy USB input device support being enabled, that is picking up the tablet and causing this, but you will likely need to do some deep internet searching or trial and error to figure out what's up.
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Sep 13, 2015 04:42
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Oh hey guys so my Macbook died a month off AppleCare after 2 previous repairs so I said screw it, sold my Companion Hybrid, and bought a Companion 2. I waited till after the Surface Pro 4 release date in Japan to see if anything changed before throwing money into the flames and I still don't like the Surface. So... I waved my hand over (not near) the screen while holding the pen to grab the warranty card while registering it tonight and apparently the devs aren't under too strict of code review policies there at Wacom...  
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Nov 13, 2015 18:16
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Frown Town posted:Hahahahahahaha It's an Art Pen (KP-701E-01X, the one with the fatter grip than the pro pen that also uses the giant and/or chisel nibs) I grabbed from my bigger Cintiq since it was handy, no way to even change the names I can see.  Doctor_Fruitbat posted:Post it to their Twitter and ask about it, I could do with a laugh. My twitter account I never use is named @BadInternetPorn so this seems like a good idea. https://twitter.com/BadInternetPorn/status/665264372512460806
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Nov 13, 2015 21:26
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Ohhh, well, no. Says Art Pen on both tablets. And if I change it on one device it does not change it on the other device, which makes sense. edit: Also, who the gently caress spells fuckity as fuckidy.
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Nov 13, 2015 21:47
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pandaK posted:okay now show us the bad internet porn http://forums.somethingawful.com/query.php?action=posthistory&userid=175787
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Nov 15, 2015 21:58
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It really just boils down to how tied you are to Wacom's digitizer behavior and screen texture. The Surface feels like drawing on glass with no resistance to me, and while I could put a screen protector on, I'd rather not, because that would negate any advantage the display may have over a CC2 to me. The Core i7 Surfaces (which are not out yet) are pretty comparable in price to the core i7 Wacom's, in Japan anyway.
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Nov 19, 2015 05:26
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Frown Town posted:Wacom hates me. Man, you are the unluckiest guy. Since the 27QHD I bought a CC2 and it's also flawless, and have given out plenty of Intuos as gifts and never had anyone complain.
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Nov 19, 2015 08:42
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Nerolus posted:Oh thank gently caress, a thread for wacom stuff. I'm having a hard time finding a replacement side switch for my pen. Dogs got my pen. It's intact except they managed to nibble off my side switch button and I'm assuming they ate it. I use the switch a lot so it's frustrating to not have it. It's been a couple weeks and I haven't found it, so I assume it's somewhere in a turd in my back yard. This piece. Depending on which pen it is, it may only cost $40 to replace. I think the art pen is the only expensive one ($60). If they aren't freely available in the US at normal retailers try the Wacom store online, which is where I have to go in Japan to get replacement nibs.
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Dec 1, 2015 07:38
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Frown Town posted:Wacom's got the 27QHD for $300 off ($2k) - I returned mine after it had too many dead pixels (bought from B&H). I had resolved to use the old-but-still-working Intuos 2 I found at my parent's house over Thanksgiving (thanks, 16-year-old me!) until something super cool came out from Not Wacom... but now I'm seriously considering repurchasing the 27QHD. I have the money, I just don't really love giving it to Wacom.. should I just go for it? I'm hoping that buying directly from Wacom reduces the risk of dead pixels. I have not had your bad luck but I love mine so I would say yes. Wacom's return policy on dead pixels though requires more scruitny than b&h probably, though.
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Dec 1, 2015 21:18
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pandaK posted:the pen's eraser rattles a bit when I shake it, the problem doesn't seem to depend on me having used the eraser recently, The pens ability to detect pressure depends on the free movement of some very tiny wires, and there's not much else to fail. An open circuit breaks the RF feedback loop to the display. What you are describing with things cutting out sounds a lot like a problem with the pen or one of the RF transmitters or receivers on the tablet. If it always happened in the same space on the tablet, its likely the tablet. How long did the pen sit in storage, and was it reasonably protected from the elements? (The pen is not weather sealed..) Any habit of bending the pen?
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Feb 3, 2016 06:55
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pandaK posted:a bit of a late reply, but just got done trying out all suggestions, reinstall drivers, and try out different USB, still have the issue. Starting to lean more on pen issues because, That's possible. Most likely, you had a piece of fluff or something up against one of the wires and changing the nib was enough of an impact to shake it loose. When I say thin wire, think fine human hair. I discovered how the insides were built when my dog (then puppy) decided to eat a pro pen.
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Feb 5, 2016 08:42
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Szmitten posted:Yeah I'm sensing I'm gonna have to ease off some more. It's really bizarre though. I thought I was treating it lighter than a pencil. Treat it more like an inking pen or fine brush. Pencils come in various hardness ratings, and you probably (if I had to guess) use a harder pencil to create bold/distinct lines, which is a lot more pressure than a softer pencil with bold/distinct lines.
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Mar 18, 2016 07:00
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I have a 27 QHD and a Companion 2. They are expensive but fine. The trick to using a 27 QHD as the drafting table it is, is to buy a nice chair. If you can afford the 27 QHD just go buy a Herman Miller Embody to go with it, problem solved.
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Apr 13, 2016 03:41
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Teflon Don posted:Get that loving animal off of the $2k tablet The top on this one is glass. I would be worried about scratches on the 24HD. But not the 27QHD. I've owned both.
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Jun 4, 2016 07:25
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Inzombiac posted:I was talking about drawing on a phone, iPad or Cintiq. Two of these things are not like the other. Cintiq tablets/displays have textured surfaces, and while the new glass-like coating on the 27QHD took some getting used to, I own a 27QHD, a Cintiq Companion 2, and a Surface Pro 4. All three have pens, and the Surface could rightfully be clumped into the phone/iPad group, because the screen is not textured at all, and on the Surface it's worse, as the pen feels like drawing on a whiteboard or other slick coated surface at best, where the tablet pens and even the fancy iPencil or whatever have some rubberized grip on tip ends to the display. I think if you were to draw on a phone/iPad/Surface for a week and then move to Cintiq you would notice the texture immediately. It is not quite like regular paper, but it is a lot like cold press art/poster boards - some grit, but not much, and the pen tips are solid which gives a much more pencil like feeling, unless you use the spring loaded variants (which I occasionally do when shading). (I only bought the Surface - in it's cheapest M3 CPU form - to use it to run Lightroom in the field because finding a camera bag to adequately house size and weight of the CC2 and accessories was impossible, so it came out of camera hobby budget. But I did try it out.)
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Jun 7, 2016 07:06
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Inzombiac posted:That's good to know. I've never drawn in a Surface and I've never been in the same room as a Cintiq so I was just guessing. A word of warning related for the thread, if you buy a Cintiq Companion you need to set up power management to throttle the CPU instead of turn up the fan when plugged in. My tablet kept rebooting and shutting down due to the CPU thermal sensor panicing. The solution was that tweak, which I only noticed because I realized it never locked up on battery, then compared the settings. The CC2 definitely has inadequate cooling.
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Jun 7, 2016 07:18
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tvgm2 posted:The size of it (medium) seemed like overkill to me. I didn't need or want to move my hand a lot because I could just zoom in for detailing or zoom out for larger strokes. Am I doing it wrong or is that size surface used more for photo editing? I'm really only sketching at this point. I draw on a 27QHD and a CC2 (which is a 13QHD, sort of). I definitely drop a lot of detail on the 13QHD. Sometimes this is good. Sometimes it is not. I think it just depends on you. For me, the larger size just means more line control.
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Jun 14, 2016 05:28
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sigma 6 posted:Can someone point me to a reliable review comparing the Cintiq Companion 2 with the MS Surface Book? I own a Cintiq Companion 2, a 27QHD, owned a 24HD and an 13HD. I also own a Surface Pro 4. I do not draw on the Surface because pen texture. If you like drawing on Wacom, even the nondisplay tablets, you won't like the Surface (probably), and that's all there is to that. Use both. You are the only one who can decide.
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Jun 24, 2016 16:02
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Doctor_Fruitbat posted:I wish I could try a Cintiq, but I honestly cannot think of a single UK store that would have one on display. The best way I have to describe the difference is that the Wacom tablets including Cintiq are more like drawing with a pencil on paper and drawing on the Surface is more like drawing with a felt tipped marker on a soft surface like velvet. The pencil/paper Wacom feel gives more control and for me, more consistent lines. The Surface is kind of blah. I really can only barely tell the difference between drawing on Cintiq and non-display Wacom's. The primary difference is that you get WYSIWYG with the Cintiq. The Surface is WYSIWYG but the drawing.. it reminds me of these things.
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Jun 25, 2016 10:31
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