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Thermopyle posted:Do you guys running hosting services get tons of support requests for stuff not related to your business? Sometimes, but it helps to have a clear line between what is covered by support and what's covered by my consulting rate. Depending upon the complexity and scope of the issue as well as what's on my agenda, the hourly rate is anywhere between $75-$150/hour. I do run into situations where someone chirps that "their site is broken" and "nothing changed". In these situations I'll investigate with a full explanation of events. If the issue stems from something on my end, no fee is charged. In situations in which it was something they did and they're saving face, then a $50-$75 fee will be assessed to their account. Usually that's enough incentive to get their cooperation with coming clean. I've been around long enough to recognize when someone's blowing smoke up my rear end and any issues on my end take a quick 1-2 minute check to ferret out. In either situation that punitive fee is enough to discourage such abuse.
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Sep 26, 2017 19:37
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Biowarfare posted:Do not use Delimiter. That's who it was. That bad? "Slot hosting" https://www.delimiter.com/slot-hosting/
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Sep 26, 2017 20:34
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anyone tried the shared (or even manged) k8s hosts yet?
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Sep 26, 2017 21:37
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Yep, also posting to say gently caress Bounceweb. I had hosting through them since 2011, but their service went to absolute poo poo this year, CPanel and everything else is broken, and they don't respond to my tickets. I backed up everything I wrote but lost the site itself. 
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Sep 28, 2017 02:25
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Moogs posted:Yep, also posting to say gently caress Bounceweb. I had hosting through them since 2011, but their service went to absolute poo poo this year, CPanel and everything else is broken, and they don't respond to my tickets. I backed up everything I wrote but lost the site itself. You opted for an "unlimited" host at dirt cheap. At a certain threshold, false promises catch up. You have no one to blame but yourself; it's an unsustainable endeavor especially once bitrot comes into play. VPS will go the same way with far greater consequences in 3-7 years.
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Sep 28, 2017 07:29
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nem posted:You opted for an "unlimited" host at dirt cheap. At a certain threshold, false promises catch up. You have no one to blame but yourself; it's an unsustainable endeavor especially once bitrot comes into play. VPS will go the same way with far greater consequences in 3-7 years. Wow, so sympathetic, I wonder if this is a good benchmark of the customer service you provide.
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Sep 28, 2017 18:14
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mooky posted:Wow, so sympathetic, I wonder if this is a good benchmark of the customer service you provide. I'll let my clients speak for me. It is hard to remain in business 15 years if you're not doing something right. People have been admonishing over BounceWeb for the last 3-4 years. This is no new information, get out, grab your backup, and realize as long as there are a finite number of stars in the universe there will be a finite amount of storage. Anything "unlimited" is garbage and attracts flies. \/\/\/ - Fixed 
nem fucked around with this message at 19:37 on Sep 28, 2017 |
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Sep 28, 2017 18:45
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quote:Query ID invalid or search results have expired. The irony of that message with the subject matter is impeccable  But yeah, BounceWeb blows. And you have to pay to get your cPanel backup and that's even not an option as they don't respond to tickets and haven't been for years. v v
eightysixed fucked around with this message at 19:29 on Sep 28, 2017 |
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Sep 28, 2017 19:25
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mooky posted:Wow, so sympathetic, I wonder if this is a good benchmark of the customer service you provide. The customer is certainly not always right, when I was running my hosting biz I cut customers loose all the time because I'm not your personal IT guy. If you want quality web hosting don't go for the cheap "goon run" ones, use the ones with active forum members who respond like Nem and Lithium.
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Sep 28, 2017 19:46
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DarkLotus posted:Man, I am tired of seeing these stories [re bounceweb], I wish nobody had to go through that. Ha. My friend has his legomatrix.com site through bounceweb and he paid his renewal and now the site is down and his email with it. I told him I'd look up to see if there were any issues and lo and behold... He has a backup of the site on his computer so that isn't an issue. He renewed it about a month ago and I told him to call his bank and get a chargeback on his credit card, or at least speak to them about it. Do you know off the top of your head if he'll have any trouble getting his domain hosted elsewhere? He had the site hosted as well as his domain registered through them and I've no idea if the domain name needs to be released or anything - I'm completely ignorant of this subject. Anyway, he asked me who he should go with and I suggested you as I've used lithium to host my site for at least a decade with very few problems. I'm old some old-rear end grandfathered SA plan and he's under no illusions he'll see a deal like that but I pointed him to your price page.
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Sep 29, 2017 08:56
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Gromit posted:Ha. My friend has his legomatrix.com site through bounceweb and he paid his renewal and now the site is down and his email with it. I told him I'd look up to see if there were any issues and lo and behold... Hey, appreciate the referral! Sorry to hear about your friend's situation. I had pretty good success a while back helping people recover domains that were registered at Enom.com through Bounceweb. Basically, you have to find out where the domain is actually registered since Bounceweb is a Reseller (most of us are). Contact the underlying registrar and explain the situation. They should be able to help. Best of luck!
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Sep 30, 2017 01:37
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Thanks mate. I've given my friend some things to try and we'll see how we go.
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Sep 30, 2017 03:31
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Is Vultr having network issues for anyone else right now? they say they have some network maintenance going on in Miami but my VM is in Chicago Bob Morales fucked around with this message at 14:37 on Oct 11, 2017 |
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Oct 11, 2017 14:35
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Am I the only one having issues connecting to hetzner.de or any sites / services hosted there?
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Oct 14, 2017 00:31
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WORKSFORME
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Oct 14, 2017 01:03
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Rufus Ping posted:WORKSFORME Me too now, although horribly slow.
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Oct 14, 2017 02:16
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I provide a SaaS. Clients update their DNS to add a subdomain that points to my server. My clients aren't particularly tech savvy, and they've asked me for advice on email and domain registration. Can anyone recommend a good whitelabel dns and email host that I could provide them? They're basically looking for my company to set up all their web services and consolidate billing through me.
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Oct 16, 2017 02:59
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SpaceAceJase posted:I provide a SaaS. Clients update their DNS to add a subdomain that points to my server. Lots of companies provide reseller accounts, use one of the ones in this thread like Lithium. Though it sounds like you could probably sign up with a normal account and just bill them for it, no reseller account necessary.
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Oct 17, 2017 20:51
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My old goon host got bought out last year and this year's invoice got me at $164. So I'm switching to Lithium.
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Nov 17, 2017 08:04
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Which one was that?
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Nov 17, 2017 16:01
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is there a really *good* php hosting company out there? like, I don't want to waste money, but is there someone who's decided to focus less on the race to the bottom and more on quality poo poo like deployment management tools or performance monitoring?
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Nov 17, 2017 16:40
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What would you guys reccomend for hosting for a small business (like, 15k unique visitors a month) with a wordpress and a ecommerce? Would like it to be fast! Perhaps Lithium?
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Nov 17, 2017 19:43
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Is Gandi still everyone's favorite for domains?
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Nov 19, 2017 16:01
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i like dynadot and internetbs too hates: godaddy, networksolutions, domain, 1and1, namecheap, probably a bunch of others i'm missing but that's the first few big ones
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Nov 19, 2017 20:52
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Shy posted:Is Gandi still everyone's favorite for domains? It's mine.
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Nov 19, 2017 22:55
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Shy posted:Is Gandi still everyone's favorite for domains? For me yes. I had a glitch with their dns service recently but other than that they feel like a premium registrar
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Nov 20, 2017 02:53
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I've had a dedicated server through Future Hosting for years, they have always been great. My server is getting pretty old now (X3440) and I'm due for an OS upgrade so I wanted to get a E3-1230v5 but they don't have any available in the Santa Clara data center, only E5-2420x2 are available. I don't need that many cores so it seems like a bit of a downgrade for me. I wish I could stick with them since I've had zero hassle for the 7+ years. Any other dedicated server providers with a presence in the Bay Area I should look at?
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Nov 20, 2017 18:54
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egihosting (cheap, mostly chinese neighbours - lots of gfw proxies, not the cleanest IPs, cheap, cheap) san jose anyone @ hurricane (cheap, FULL RACK + 1g is $400, not very high power density) fremont leaseweb (their location is called SFO but it's in san jose) san jose take2hosting (haven't used in years, but they've been around an insanely long time) santa clara packet.net (not cheap, mostly api-driven/automated) sj
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Nov 20, 2017 20:26
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Thanks for the suggestions! Those egihosting boxes are certainly cheap but I am hesitant based off your description... The other options don't look so great. Maybe I should just have them do the OS upgrade on my current server. I guess the 8 year old CPU does what I need it to do so if I'm not liking my options for upgrading why bother.
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Nov 20, 2017 23:55
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They're not bad. Can also check out Krypt.com, same deal, full of chinese (like every other west coast host), but less so now b/c they started charging extra for direct china routes like they should have been
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Nov 21, 2017 00:36
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Biowarfare posted:i like dynadot and internetbs too What's up with namecheap? I've been with them for ages.
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Nov 21, 2017 15:21
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fuf posted:What's up with namecheap? I've been with them for ages. Prices are already $2-6 (or more) expensive than pretty much all the others in addition to everything after, they've hosed me over on domains before and have managed to lose them, 24-72h dns outages with ability to change nameservers not working, inconvenient site, more upsells at checkout I used to like them as a kid but they've just gotten worse and worse every year, now relegated to godaddy status for me - one year throwaway domains on promo and nothing else, nothing important
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Nov 21, 2017 17:41
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Is Kinsta the best place if you want only WOrdpress hosting?
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Nov 21, 2017 18:18
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Empress Brosephine posted:Is Kinsta the best place if you want only WOrdpress hosting? Wordpress.com is the best WP only host, I’m not sure what additional features Kinsta gives you but it seems more expensive for no reason.
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Nov 21, 2017 18:26
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Yeah that's what i'm debating now. My website runs off of wordpress, so the "extra" speed (if that's even true) of stuff like Kinsta or wordpress.com would be nice, but at the same time I could probably get a lot cheaper / better hosting by doing something non WP exclusive? I do about 30k visitors a month.
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Nov 21, 2017 18:31
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Empress Brosephine posted:Yeah that's what i'm debating now. My website runs off of wordpress, so the "extra" speed (if that's even true) of stuff like Kinsta or wordpress.com would be nice, but at the same time I could probably get a lot cheaper / better hosting by doing something non WP exclusive? 30k per month is basically nothing, even the cheapest web hosting plan should handle that amount of traffic just fine. Using wordpress.com will give you the most scalable and cheapest option. If you run into limitations you can always frontend it with a CDN. By picking a service like wordpress.com you're less likely to be exploited because you get all the updates basically as soon as they're available.
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Nov 22, 2017 05:01
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Anyone know of cheaper dedi's than OVH? I'm with Kimsufi at the moment and they say Windows isn't compatible with their servers... Need 2TB space minimum
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Nov 30, 2017 13:22
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have you had a look at soyoustart's servers? If your just wanting space + windows then they might be up your alley. They haven't updated their documentation in a while, so its just Server 2008/2012 offering, could hit them up about it? https://www.soyoustart.com/en/distributions/2014-windows-licences-pricing.xml
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Nov 30, 2017 22:00
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Using Bounceweb has finally caught up to me. I didn't realize they had turned to poo poo because I have very minimal hosting needs and my site didn't have any problems. They don't respond to tickets. They block cPanel backups. FTP directory listings timeout, so I can't download my stuff from that. The cPanel file browser doesn't allow directories to be downloaded - every file would have to be downloaded one by one. Someone please tell me there's a way to get my (minimal) site away from them. I was able to backup my Wordpress database at least.
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Dec 9, 2017 06:46
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Directory timeouts sound like an active/passive mode problem. Disable passive mode in your FTP client so it sends a PORT command instead of PASV? For WordPress install a plugin like Updraft Plus to make a backup of the site within WP’s panel.
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Dec 9, 2017 08:48
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