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miryei posted:Does anyone else have this conversation? My name is Michael, but people always hear it as "Marco". I just let it go.
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Jan 26, 2012 21:14
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So last night the hotel I work at had a fire. Between myself and the other night shift front desk person, we probably answered 400 phone calls from guests in about 10 minutes. I managed to escape to go help move a guest in a wheelchair, so she was stuck alone for about 15 minutes and probably fielded another 400 calls. Eventually our GM stepped in and took a bunch of calls, which was really cool, but she got her rear end kicked for a while there. If they measured our handle times, though... hoo boy, we'd be way better than average for YEARS.
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Oct 29, 2012 06:36
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The one where you don't work in a center and you don't take many calls? I agree sounds ideal
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Nov 23, 2014 16:10
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I'm pissed because our second biggest client has decided that everyone needs to use their brand new total garbage poorly written scripting for all calls from their customers. The one thing I really liked about this job was the autonomy and lack of scripting in general - this is the first time, literally ever, that we've had more scripting than a single-line liability disclaimer. Along with the sudden introduction of stupid "contests" I think the company is finally getting out of its startup phase and turning into a normal bullshit call center so I'm probably gonna bail soonish. Then again maybe I'm just being a baby because I get maybe one or two scripted calls a week. But still! gently caress scripts!
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Sep 23, 2016 00:22
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