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HookShot posted:I posted a few pages back about how I would on a semi-regular basis be completely ignored by men in the store, or they would refuse to be served by me and ask to speak to one of the men on the floor. They're snubbing you because you are in their field, the one they went to so they didn't have to deal with scary women who intimidate them.
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Feb 3, 2011 12:48
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On a similar note, a smelly old man came in today and got asked by one of our guys if we could help him. The old man replied that the guy's tits weren't big enough to help him and asked what happened to the lovely young girls in our shop? He wound up getting assigned to me and getting some extremely cold technical support. oval office. I also wound up getting a dose of acoustic shock after a phone I was doing a test call on dropped the call then blared its SMS alert tone into my ear. It's nobody's fault but gently caress my ear hurt afterwards. Got sent home to go to the doctor by our sales manager though, she's a bit of a champion.
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Feb 3, 2011 12:49
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Had my first real scare working in retail yesterday. Some guy came in trying to return about $50 worth of stuff without a receipt. Normally they will allow this, but not with the amount of things that he had, not with the way he was acting, and a few of the things weren't even available for purchase at our particular store. He got violent and belligerent and started causing a scene. The manager was called but he left in a hurry before the manager could get there to speak with him. That was around 6 or so. Then while closing, my coordinating manager tells us that we're all going to go together as a group and get the remaining carts from the lot. They weren't able to clear the lot earlier because the guy was driving around, parking, waiting, driving to another spot, parking, waiting. Until the store closed at 10. I imagine it would be pretty easy to walk into a grocery store and shoot up a bunch of people or just whack off the employees as they're leaving the store. It was a little unsettling, considering how the guy was acting and the fact that he waited around until the store closed. Creepy.
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Feb 3, 2011 14:37
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Didn't you call the police?
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Feb 3, 2011 15:05
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silversiren posted:...or just whack off the employees... Seems like a pretty friendly guy to me! 
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Feb 3, 2011 17:52
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spankmeister posted:Didn't you call the police? Security didn't have anyone to spare (they were probably all off writing parking tickets in the employee lot  ), so one of the cops patrolling around the mall came and checked around the store and the nearby exits. Lo and behold, the rear end in a top hat really was sitting on the ground on the sidewalk between the mall and the parking lot. The cop brought him into the store, asked me if that was the guy, and cuffed him the instant I said 'yes.' I have no idea what specific law he broke (other than, presumably, trespassing), but it was simultaneously gratifying to see him hauled off and terrifying to think what would have happened if I hadn't called.gently caress the general public. Every single person.
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Feb 3, 2011 18:11
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Pretty sure threatening is illegal.
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Feb 3, 2011 19:18
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spankmeister posted:Pretty sure threatening is illegal. It is Illegal from where I from.
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Feb 3, 2011 20:32
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I'm amazed to hear of mall cops being so good at their job. I was at a major shopping mall in Sydney a couple of years back and spotted a guy surreptitiously taking photos of girls and women. I got one of the food court people to call security, and two gormless idiots came up. I told them what the guy was doing, and they went over to him.  He denies it, but we told him not to do it anyway.They walk off, and sure enough the guy starts taking photos again the second they're gone. Then his wife and kids walk up and join him at the table.
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Feb 3, 2011 20:45
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I'm trying to get resume advice again on the resume thread, but if I don't get any responses, anyone here feel qualified to tear into it? It's only a page, not trying to run for president or anything.. (so no scan of my birth certificate either!  )
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Feb 3, 2011 21:11
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This isn't anything that happened to me personally, just read about it in the local paper, but about a month ago there was a woman who worked at a hairdresser in the local mall, where they also pierced ears. I can't remember what the problem was, but the customer had some problem with her, left, called a bunch of friends and had them all waiting for her when she left. Mall security showed up and called the police, but not before the poor woman had her arm broken by one of the assailants. Then she went back to her manager, who told her she should have offered better customer service, and she quit.
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Feb 3, 2011 22:56
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HookShot posted:Mall security showed up and called the police, but not before the poor woman had her arm broken by one of the assailants. Then she went back to her manager, who told her she should have offered better customer service, and she quit. Are there any links to the story? It'd be really satisfying to know if the woman pressed charges against somebody in that situation, either the attackers or her dickhead manager, I don't care which. That's godawful on so many levels.
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Feb 3, 2011 23:31
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miscellaneous14 posted:Are there any links to the story? It'd be really satisfying to know if the woman pressed charges against somebody in that situation, either the attackers or her dickhead manager, I don't care which. That's godawful on so many levels. IIRC I THINK she was considering charging the person who actually attacked her, but not her dumbass manager.
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Feb 4, 2011 02:49
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I work in a liquor store. I had this old guy come in once and he asked if we took "tickets". I didn't know what the hell that meant and he clarified - "can I take something tonight and pay you tomorrow?" Sure have this bottle of whiskey! I also had a customer, at the end of the night, get pissed off at me because of the way I handled his transaction. I took the money, then bagged his product. He wanted me to bag it first, then take the money. What the gently caress? My job isn't so bad though, with co-workers and managers both hating bad customers, we stick together. The customer is not always right. In fact the customers are mostly stupid. Also one of the things I hate about working retail is that you hear the same jokes over and over again. It doesn't scan? It must be free! Would you like a bag? I've already got one... she's at home cooking dinner! Hilarious.
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Feb 4, 2011 04:49
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Invis posted:Also one of the things I hate about working retail is that you hear the same jokes over and over again. It doesn't scan? It must be free! 
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Feb 4, 2011 04:58
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HookShot posted:Then she went back to her manager, who told her she should have offered better customer service, and she quit. Oh god, retail. You're so predicable. My old manager threatened my job because after a customer at my drive through window said "I'm going to punch you in the face", I shut the window and walked off. She also told me to never call the police again when she found out I had called 911 after seeing the driver drink out of a bottle of liquor with a small child (unrestrained) in the back. Bad customer service, and all. 
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Feb 4, 2011 05:32
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2508084 posted:Oh god, retail. You're so predicable. My old manager threatened my job because after a customer at my drive through window said "I'm going to punch you in the face", I shut the window and walked off. She also told me to never call the police again when she found out I had called 911 after seeing the driver drink out of a bottle of liquor with a small child (unrestrained) in the back. Report your manager. She answers to someone, too. Find out who it is and report her. You cannot be punished for this; it's grounds for the dismissal of the manager if she does punish you.
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Feb 4, 2011 05:42
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Dodgeball posted:Report your manager. She answers to someone, too. Find out who it is and report her. You cannot be punished for this; it's grounds for the dismissal of the manager if she does punish you. Franchise baby~ The owners don't care as long as the store makes money. I don't work there anymore. You haven't seen my other fast-food-job related posts in this thread? That store committed major health code violations and stayed open. Hell, one of the major things I reported didn't even get investigated. I know this because they post reports of all investigations in the city online and there isn't one. Theres one for the first call I made where they verified with the manager (over the phone) that the store TOTALLY WASN'T committing health code violations and we were totally closed! Despite, you know, not being closed, serving customers food and registering sales all day. e. Actually thats not COMPLETELY true. When we didn't have any hot water, my shift lead shut us down and told us to serve NOTHING. Then she called the corporate hotline (still have to call corp if its something like that for what to do next) and they said stay shut down (dur). Then she called the area manager to tell her we were closed because we had zero sanitation procedures without hot water. The area manager proceeded to yell at her for shutting down and calling corporate. She then told her to open us back up for business or she'd be looking for a new job. Four different employees could hear her over the phone. Have I mentioned the time someone left meat out for more than a couple hours? Pop quiz! Did we discard the meat as appropriate by sanitation/federal/pretty much every safety guideline? gently caress no ladyweapon fucked around with this message at 05:57 on Feb 4, 2011 |
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Feb 4, 2011 05:54
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Dodgeball posted:This entire thread should be this image posted over and over. It is perfect. retail.jpg Thanks to the magic of computers, when I changed my availability for school, the reason I keep getting scheduled is because it got set to 2012 not 2011. gently caress it, I don't get paid enough for it, I'm just calling out/in late.
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Feb 4, 2011 05:56
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It's not reallllly retail, but it's still customer service and I thought you guys might get a chuckle out of this: http://www.news.com.au/travel/news/airline-reveals-dumbest-in-flight-questions/story-e6frfq80-1225998671685
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Feb 4, 2011 09:02
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out of all thingsquote:and even help find a missing glass eye. I don't think this is unreasonable. Everything else, yeah.
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Feb 4, 2011 09:12
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That Article posted:6. What is the capital of Europe? Brussels. Sounds like the Australians could stand to do a little research of their own. 
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Feb 4, 2011 11:39
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Fury1671 posted:This entire thread should be this image posted over and over. It is perfect. I was working on a second one before they had to let me go. It was either going to be about people who take too long to get their goddamn money out (99% of time it's a woman with a purse that could double as a Bag-of-Holding from DnD) or people who pay for 4 dollars worth of product with a hundred dollar bill or a check. \/\/ Not as much as when I was on the other side of the register. My time is worthless, so I don't mind waiting, but I hate to waste the time of others. Dodgeball fucked around with this message at 15:34 on Feb 4, 2011 |
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Feb 4, 2011 14:00
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Don't you always hate it when some woman is in front of you at the grocery store with a huge cart full of poo poo, then she waits until all the items have been rung up. THEN she proceeds to get out her purse and all coupons and bonus cards or whatever taking like 30 minutes to pay, and THEN she starts packing her poo poo? 
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Feb 4, 2011 15:28
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So I'm back at Lidl and we have the scales on the cash registers, so we can weigh the vegetables and such. We also have two types of tomatoes: Finnish tomatoes (pricier) and foreign tomatoes (cheaper) that have vines. The only thing that we can use to differentiate them is that the foreign tomatoes have the vines. So guess what the customers do! They take off the vines to make the tomatoes weigh less so they'll save money. So they'll rage if I weigh them as the wrong tomato. The vines don't really weigh anything and it really doesn't matter if it's there or not when the weight and price are rounded up.
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Feb 4, 2011 16:08
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What is the general accepted policy on breaking off broccoli stems? Am I a total rear end for doing so? I just throw them away anyways, and that has to be at least 1/4 of the weight of my broccoli.
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Feb 4, 2011 17:15
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Pingiivi posted:So guess what the customers do! They take off the vines to make the tomatoes weigh less so they'll save money. So they'll rage if I weigh them as the wrong tomato. The vines don't really weigh anything and it really doesn't matter if it's there or not when the weight and price are rounded up. Has your work not put up some kind of "Please do not remove tomato vines" signs to dissuade people from doing this? Seems like it'd save a lot of trouble, even if everyone wouldn't be smart enough to read it.
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Feb 4, 2011 20:44
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miscellaneous14 posted:Has your work not put up some kind of "Please do not remove tomato vines" signs to dissuade people from doing this? Seems like it'd save a lot of trouble, even if everyone wouldn't be smart enough to read it.
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Feb 4, 2011 20:46
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miscellaneous14 posted:Has your work not put up some kind of "Please do not remove tomato vines" signs to dissuade people from doing this? Seems like it'd save a lot of trouble, even if everyone wouldn't be smart enough to read it. You act as if anyone will actually read the sign and/or care. edit: just like I can read your post! well, my point still stands, even if I am sleep deprived and sick and studying for an organic chemistry exam 
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Feb 4, 2011 22:01
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miscellaneous14 posted:Has your work not put up some kind of "Please do not remove tomato vines" signs to dissuade people from doing this? Seems like it'd save a lot of trouble, even if everyone wouldn't be smart enough to read it. At least some of the customers say what tomatoes they've taken. Even if the vines are still there. It's a small thing to correct, but I need the shift supervisor to come and make the return and then I'll have to weigh them again and all this time the other people in the queue are getting pissed. e: I really don't care if they do it or not. I'd just prefer if they said what kind of tomatoes they are before and not after the transaction.
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Feb 4, 2011 22:11
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I was adamant to my parents that theaters never close unless it's some kind of emergency, and insisted that I'd be working regardless today. Welp, one thing I can give my theater credit for, they know when it's clear that there isn't gonna be much business and that they need to fold for the day; I got called to go home on my way there. At least I got to see the massive amounts of snow covering Texas right now. Not like I could really do anything to anticipate, they only have one line that goes to the manager's office, and 95% of the time they never answer when I call.
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Feb 4, 2011 22:45
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Joonami posted:You act as if anyone will actually read the sign and/or care. I once worked produce, during the summer. We had our endcap of corn. Around the endcap we had THREE trashcans (with at most 2 full before we emptied them) or a large empty watermelon bin to put the empty husks in along with signs informing the guests of such. Guess where the customers put their husks. Anywhere but the designated trash receptacle
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Feb 5, 2011 00:00
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Invis posted:I work in a liquor store. I had this old guy come in once and he asked if we took "tickets". I didn't know what the hell that meant and he clarified - "can I take something tonight and pay you tomorrow?" Sure have this bottle of whiskey! I was a nighttime manager over the summer at a small booze store. Same boat as you where my coworkers, and even the owner, couldn't stand most of the customers. Never really had any issues at that place (though I got out before the college kids came back) so I have no good stories  Though, catching fake IDs and having to call the cops when the person wouldn't leave was always fun.
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Feb 5, 2011 01:30
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Shadowofglenn posted:What is the general accepted policy on breaking off broccoli stems? Am I a total rear end for doing so? I just throw them away anyways, and that has to be at least 1/4 of the weight of my broccoli. So yeah, total rear end. If you want to buy just the crowns and the store doesn't sell them that way, make the suggestion to management.
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Feb 5, 2011 02:37
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Had the worst prank caller today. Kid was probably 13 or so and sounded pretty shy. : Electronics. How can I help you? : Um, I got ah $250 for christmas and I was wondering what TV's you had that I could buy for that. : Well you can buy pretty much all of our 22" TV's for that price : Do you like...um...have any... like discounts? : Well most of our TV's are on sale right now, but other than that we don't have any discounts that I know of : What if we like... know someone : Well if you know an employee who has a discount they can purchase the TV for you and you can pay them back do...do you want to know my name : ...Well sir I can't give you my discount : do you want to know my name? : my name is seymore butts *click* It put a smile on my face for the rest of the night at least
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Feb 5, 2011 07:00
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Toasta posted:I was a nighttime manager over the summer at a small booze store. Same boat as you where my coworkers, and even the owner, couldn't stand most of the customers. Never really had any issues at that place (though I got out before the college kids came back) so I have no good stories I've got plenty of stories, but I can't remember them all. About fake ID's: My co-worker caught underage kids with some and she confiscated them under my recommendations. I'm just a register guy but I've been there for a while and she is new. I thought it was the right thing to do, but apparently she got in trouble for it, since the cops wouldn't really do anything because they've got more important things to do. Oh well. Today this crazy guy came in (young fellow with serious mental health issues). He was buying a $4 bottle of wine and started up a conversation. "Hey can you make it so this transaction doesn't come up on my bank statement please? My dad might get angry" No I can't. If you're not allowed to spend money on alcohol, don't do it. "Why does the EFTPOS machine take so long to approve the transaction? You know what I think? I think it's the banks. They can control the speed, but they choose to make it slow because they can and because there's so many people in the world. I can't really talk about it though, I'm not allowed. I'm studying philosophy" Okay kiddo.
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Feb 5, 2011 07:16
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SpartanIV posted:
That's hilarious and adorable at the same time. I can imagine the high fives that took place between his friends after he hung up the phone with you.
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Feb 5, 2011 18:10
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SpartanIV posted:I bet Butters got grounded for that one.
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Feb 6, 2011 05:53
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spankmeister posted:Didn't you call the police? Sorry for the late reply. I didn't know about the guy waiting around until after the store had closed and we had to go get carts. I guess no one had called the police. The manager "checked" the lot before we went out there and said he was gone, but when I was walking out to my car, the dude was speeding through the parking lot like a maniac. Too late to do anything about it then.
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Feb 7, 2011 20:54
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I rang up a lady who proceeded to complain to me that the guy at the branch 10 miles away had not given her a receipt. Then, when she needed to exchange some shorts for another size, because she didn't have a receipt, she lost $10. She was pretty angry about this. "That seems like something you should take up with the management at [other store]. I'm sorry it sounds like there was some kind of mix-up, but as per the policy we can only do a return without a receipt at the lowest price that item's been offered for." She proceeded to re-tell her story to the couple behind her in line, still aggressively angry at the unfairness of it - and rather incoherent, at that, due to a thick accent and not speaking English very well. "That is unfair, isn't that unfair! Ten dollars!" "Um," said the lady behind her in line, "Stores tend to like receipts." She stomped away, leaving me to exchange a 'WTF' look with the other customers. Seriously, I don't know what she expected. Perhaps she thought I worked at the other store too, or I was psychically connected to the guy at that store who reportedly didn't give her a receipt. Actually, the more I think about it, it's BS, if she really kicked up that much of a fuss they should have been able to look up her receipt on the machines if she knew what time she was there and which register she was at.
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Feb 8, 2011 10:56
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