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baquerd posted:"Your employee was patronizing me in front of the entire community! I'm shocked an establishment such as yours would employ such a rude cashier, I feel harassed and embarrassed, and I demand they be fired!" Yup. Damned if you do and damned if you don't. Oh the joys of service industries, technical and retail alike. *sigh*
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Oct 5, 2010 18:45
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kdc67 posted:That's right. She took a $2 donation back from needy children and an organization that has nothing to do with the store all because she couldn't read a sign properly. I'd like to think there's a special level of hell for that sort of move. Yeah, someone did this while I did support for government software. See, in Texas, you can put a checkmark in a box to donate a dollar to a school for the blind when you renew your driver's license. You have to go out of your way and CHECK THE BOX YOURSELF to do this. One guy apparently ... did this and then changed his mind. He calls us going 'hey, I want my dollar back'. I felt a little ill that someone waits for his charges to go through then thinks, hm, you know what, gently caress blind people. They can't even SEE the money. Over one dollar. Customers and callers are some of the pettiest people on earth I guess.
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Nov 7, 2010 22:03
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manguero posted:Makes you wish you could at least shame the person and make them feel like the horrible person they are. Pretty much. Or the lady who saw the organ donor box and TOLD me 'hur hur, what do they need my organs for? they're gonna DIE ANYWAY'. I half wanted to tell her sure, go tell some dying child/person's family that. Go tell the dying person that, you royal bitch. But we can't. We can't even have a 'negative or frustrated tone in our voice' or 'make the customer feel defensive'. Meaning I can't even call someone on an outright lie. I just have to go 'Are you Suuuuuuuure?' repeatedly.
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Nov 7, 2010 22:20
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The General posted:One is understandable, but if you call in with an abortion more than once, it's time to rethink life. Erm, yeah. It sounds like she should buy a box 'o condoms, look into an IUD or stop using abortion as a last ditch contraceptive. I understand abortions happen for reasons that are none of my business but it can't be healthy to do that that often... surgical procedures are surgical and the medical ones are hormone/chemical based.
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Dec 9, 2010 07:06
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Trast posted:That is up there with answering your home phone with your basic "Thank you for calling Generic Widgets my name is Trast" line that has been burned into your brain. Oh god I've done that too. Then there's the long silence...
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Mar 18, 2011 19:20
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When I first got into technical support at the call center, I was bright eyed and eager to help! Sure, the lunch and break policies baffled me but it was ok! Six months later, I began to dread when the phone would ring. What racist/misogynist/fun times lie ahead? Guy who threatened my life? Lazy douchebag wanting free internet? Disgruntled and confused old person who wonders what the hell a giiiiiiiiiiiiiirl is doing anywhere near technology? Woman who refuses to speak to female techs? Yeah. It started to kill me. THe company's policies were: Customers are liars, take the abuse and your supervisor will pretty much avoid having anything to do with you or the customer. Awesome. Oh, and they sold lovely service with even worse equipment. Fun. Also, Customer Service is literally staffed by weasels and trolls. At the end of the first year, I was getting sick constantly. Some days I could barely wake up and debated chugging draino just to get a drat day off. Our punishment for being late more than once in awhile was an extra shift on the weekend. That's just the start. I was angry more, I ranted all the time, I was depressed, refused to go out and it was just eating me alive. I hated hearing the word metrics. I was one of the few who bothered trying to fix things, so my time suffered. Meanwhile the guy hanging up on people/putting them on hold till they went away or punted the call has the best call times and gets a free groceries card. Fantastic. A few months after my one year anniversary of dealing with people demanding impossible things, abusing me because they *can* and it makes them feel better, lazy and apathetic if not outright scammy companies, and genuinely sad cases of people being screwed amongst it all... I quit. Delivered my two week's notice, got snubbed by my team manager for those two weeks and soon I was free. Gloriously, gloriously free. Free of being abused for 9 dollars an hour. I understand people being angry. But it really isn't too hard to be kind, provide a reasonable tip or even just not take it out on the poor bastard working for a company he has little to no power in. They either dump tons upon tons of hours upon you, or keep you just under full time so you can't get benefits. Usually, their insurance is not worth it and you do not get paid time off or sick days. This is why most of us are so burned out and tend to ignore people being rude to us. If you're nice to me, I'll find a way to get you some credited time - whatever. If you're rude, I'm going to do the bare minimum until you go away or stop being an rear end in a top hat. How can you treat another human being this way? We're forced to smile and listen, even as they tell us on Christmas eve we should go die of AIDS or they wished that guy who crashed a plane into the IRS building got us instead. That's not even starting with the lazy assholes who are your co-workers. In my case, I dealt with Phone Punting Miguel, Furious Skank, Pedobear and other fun, braindead assholes. Edit: Oh and while smiling through all of that, you get to deal with 'Well, if you didn't want to be treated this way, why do you work retail?' The answer is: It's a pain in the rear end to get hired elsewhere a lot of the time and it's a crapshoot until you get lucky. I hate it when people say if you do not want to do this work, go get a better job - as if it was just easy like picking a fruit. Sucks to be a recent graduate from college among other things. If I could have, I would have never gone to work at the call center. I sent out more than 70+ resumes (Even having it edited and so on). Aerofallosov fucked around with this message at 23:36 on Mar 28, 2011 |
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Mar 28, 2011 23:29
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miscellaneous14 posted:You're assuming that all of us act lovely outside of work and ruin our own job prospects? Seriously? I think you need to go watch Barbara Ehrenreich's "Smile or Die" before you say anything else at this point. Yeah, I was pretty drat happy to be outside of work and/or being dangled a chance to get into another job. I mean, look at TShields. We're all rooting for him to get something better. We -all- want something better, but the economy's in the shitter - so good luck, network up and polish that resume until it sparkles then pray.
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Mar 29, 2011 00:11
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My main concern about human breast milk would be making sure it's pasteurized and tested, but wahey. Whatever floats yer boat I guess.
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Mar 30, 2011 01:07
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roboshit posted:I just heard about this and I got pissed despite not even being in retail anymore. Oh yeah. Or cost some poor bastard his job because he refuses to honor a particular coupon, it goes on the show...
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Mar 31, 2011 01:06
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I wonder if he does something like process driver's licenses. The call center supporting the online software for renewing all kinds of licenses was horrible enough. I'm sure the goobers I had to bounce over there didn't make their day.
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Apr 5, 2011 02:16
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TShields posted:In my experience, it is much easier to play nice and stay on good terms with the associates than to be an rear end in a top hat. We both have to be there all night, might as well do it as friends. The only guy I purposely don't try to be friends with is a floater from another store, and he's dumb as a loving brick and doesn't deserve it. It's hard to play nice when the dude tears into you every other second though and lets co-workers get away with murder. I just about threw a chair at Pedobear when he fell asleep the last hour of his shift. So all the chats and calls piled up on me. At the end of the hour, he promptly wakes up, smiles and says 'bye'. I reported him to our supervisor and I got 'oh he does that'. Assholes. Thank God I got out of there.
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Apr 18, 2011 23:08
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Dr. Video Games 0055 posted:One of the biggest lessons my mom taught my brother and I when we were really young is "No matter how big a tantrum you throw, you will not get what you want." Yeah, it's fun. We had one lady who was NOTORIOUS for being a colossal bitch to everyone including technicians who would go to her house. At the start of the call, she bragged "I'm such a bitch I get whatever I want because you'll give it to me." Unfortunately, thanks to our managers, yes, yes she did get whatever she want. It's tragic that woman gets techs whenever she wants and some polite old lady gets hosed. That said, her issue was that her house and lines kept getting hit by lightning. I personally feel it's a divine entity of some sort telling her not to be such a cosmic rear end in a top hat.
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May 8, 2011 07:02
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SpartanIV posted:"if those girls really didn't want to talk to him then they would get a better job! " This and the bystander effect. Apparently people have been murdered while onlookers walked on by.
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May 8, 2011 21:03
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I really don't get when it became okay or acceptable to treat retail workers/phone people like they're stupid and then get angry if they don't lap it up like a dog getting petted. Seriously? Since when is it a-okay to demean people? We couldn't even have 'a negative tone' in our voice even if someone was screaming full volume at us, threatening our lives and using every curse, racial, sexual slur they had.
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May 13, 2011 19:23
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Cowslips Warren posted:Amen to the smoke breaks. If you're a smoker and a manager is too, brilliant! Now you're their buddy, especially if they can bum a cancerstick or light off you. Yeah, the guys who smoked at our call center got like, hourly breaks or 'welp I need a cigarette' *wanders off* while those of us who didn't couldn't even get 5 minute bathroom breaks  And congratulations Tshields!
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May 25, 2011 18:05
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Dodgeball posted:It says something about retail work when it forces employees to assume everyone who walks through your door is going to be a complete rear end in a top hat. And tech support/service in call centers. I pretty much ended up assuming anyone who calls is an rear end in a top hat and/or a moron. The worst part is if you're a big enough rear end in a top hat, you do get the goodies over someone who is polite, etc. Sad that someone can bitch their way to priority service while polite awesome people either wait or I hope I can sneak in a priority ticket.
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Jun 20, 2011 00:06
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Byzantine posted:I have to wonder if all jobs have a overused phrase like that. The one for us inventory clerks is "Y'all marking the prices down? The one I hate in call centers tends to be: "Oh well, I'm computer illiterate -" then a stream of excuses. Or something that expects me to be psychic. Yeah, I TOTALLY know you graduated/signed up 20 years ago. Really. Just answer the drat question with a yes or no, not *SIGH* No, I don't remember my ID! It was 20 years ago! like it should be obvious to me...
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Jun 17, 2012 22:22
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g0lbez posted:Yeah that's definitely the call center equivalent. I literally have this exchange at least three times a day: ... ahaha, yeah... Or that they TOTALLY are entering the right password! Someone must have changed it!
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Jun 19, 2012 00:28
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Now I have to let you know that I'm just not a computer person at all hahaha!
AHAHAHAHAHAHAHAHAHAHA MY FUCKNIGN SIDES!!!!!!!!
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Yeah, the 30-39.5 hours thing is the worst. They did that to me at the old call center. Oh? You wanted vacation time? Too bad. And you sure as hell won't make enough for the flex spend thing. I guess my only consolation is that the insurance they offered was total poo poo and not worth buying into at all. And if you were late/whatever, your punishment was a weekend shift with no overtime. Seriously, gently caress that practice.
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Jun 27, 2012 04:26
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Darth Freddy posted:How the gently caress is that even legal? Hooray, Texas. Both right to work and at-will employment. gently caress you, employees. But it was and it sucked. Especially considering the stations and software often took 15-20 minutes to load and you were expected to log in BEFORE you were to start work? Log in at 9:00:00AM? YOU'RE LATE. Ugh, horrible place.
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Jun 28, 2012 01:27
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Pidmon posted:gently caress that poo poo, you 'brought it on yourself' for having a sickness out of your control? Don't believe that bullshit! Agreed. This whole punishing people for being sick thing is bullshit.
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Aug 5, 2012 02:55
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Apparently punishing anyone who dares think about a day off totally means people will work harder! ... and not spread the plague around to everyone. Totally.
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Jan 29, 2013 22:12
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AgentSythe posted:Some woman asked you to perform the duties for which you are paid, what a monster I think it's more that she was being hostile and freaking out over things like a 10 cent discount. These people are often rude and incredibly petty about the smallest things. It holds lines up and it's just spiteful.
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Feb 23, 2013 19:15
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Tiara posted:Thanks for all the confirmation that this guy is a terrible manager, it really does make me feel better after reading all of that! You probably were. I was let go because I 'looked funny' and it turns out the guy had let go of all the nonsmoking workers because he would hang out with the others on his smoke break.
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May 31, 2013 02:46
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The whole not enough hours for benefits thing is hardly new. My old call center did the exact same thing and losing hours was a punishment. Though, it's sad people are buying into it being a result from Obamacare, when it's actually rear end in a top hat companies.
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Jun 17, 2013 05:13
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JoeyJoJoJr Shabadoo posted:It was really OK to say this to a customer? Where I worked, this would be a huge no-no and we would get in SERIOUS trouble if we said something like that. It would have to be stated in some more polite way, like "for some reason, there is pornography on this computer. I can't say why, but it could possibly be a virus" or similar, so as not to put the spotlight on them,enrage them, and likely result in them calling corporate. Yeah, they would never let us say that. We might mention that there was material that could have malware or from a site that would have malware. But we would never go "you have GAY PORN". I hope the kid was okay. :/
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Jul 9, 2013 02:43
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I found that tech support over the phone's made me feel the same way. Like working with people who can't tell that the little white box at the top is an address and constantly refer to their browser as 'the google'. It's as if my brain is turning to cheese whiz or something. I think it's another reason I want out. Even though most of it is brainless, it interrupts me enough that I can't sit and read. Bleah.
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Jul 13, 2013 08:25
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kansas posted:What STEM degree do you have / are there some factors here you aren't mentioning? All of my buddies from college with STEM degrees have decent jobs, even the stupid ones... I think it can be tough for biology/wildlife/ecology folks, depending. Lab grunt positions don't always pay well and there's a lot of competition for them. Still, it beats General Studies by a long shot...
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Jul 29, 2013 09:37
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Drakkel posted:I don't know why retail management is so bad at doing scheduling considering that's part of their actual job. Yeah, but a lot of service jobs seem to be full of technically illegal things. I think it's part of what makes them so horrible.
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Aug 10, 2013 18:07
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That always struck me as an interesting paradox. As the phone tech support, I need to know every problem with every software ever but I'm stupid if I can't solve their problems in .001 seconds or I must be some stupid failure at life to be working the phones.
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Aug 15, 2013 08:44
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Kilonum posted:Whoa what magical fairy land is this? Yeah, that must be nice. It always drove me loopy when I'd get a call at a few minutes before we closed and the person on the other end of the line is all but smirking, going "Gosh, I bet you wish you could go home now, huh? Too bad, you have to help me now!" And then they promptly proceed to go as slowly as possible.
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Aug 15, 2013 18:16
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cuntvalet posted:Yeah, I got that same attitude in a dollar store, and even now at a call centre that same attitude because the dumbass customer left their poo poo to the last minute. I think its inescapable really. It is. We got the same thing in It. "Help, my thesis is due tomorrow and my flash drive is corrupted!" Surely, you backed it up...? Or even better is when something is due within half an hour to a few minutes. Or someone calling at 10PM, needing an override for registration. Sorry, that's... your adviser. Best ones are when their computer melts down and they need it NOW, except we're waiting on parts.
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Aug 22, 2013 20:05
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Pff, working retail is God's way of punishing you for being a failure somehow. You don't deserve basic human rights or socializing time. Back to work! And also, I'm always baffled that some people insist their doodad or computer is more important than someone else getting rest time.
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Nov 19, 2013 14:47
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Fil5000 posted:Amazing. The turkeys have not only voted for Christmas but have also prepared and inserted their own stuffing. B-but the JOB CREATORS! They're kind and noble, unlike those filthy poors who want living wages! It's amazing how much they can get the lower and middle classes to just shoot themselves in the feet...
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Jul 6, 2014 13:46
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Avalanche posted:At the pharmacy I work at part time, 2 boxes of generic Sudafed (max allowed by law due to being an ingredient in making Meth) will ring up as $6.66. Wouldn't the gift receipt be so it wouldn't have the person's name on it?
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Aug 8, 2014 14:15
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Blade_of_tyshalle posted:When I worked meat at Walmart, us meaties took a lot of pride in our section. Kept everything code-dated, FIFO'd like motherfuckers, inspected product as we were putting it out just because code-dates aren't perfect, and that department was wonderful. Clean, tidy, stocked. Yeah, I remember wanting to get some apples. Family wanted to shop at Wal-mart, so I figured whatever, apple's an apple. Then I reached into the bin and my hand was covered in brown mush...
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Jan 23, 2015 01:50
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A lady chucked Iron Man at my head.
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Dec 19, 2015 05:43
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I really am getting tired of resellers/scalpers. Target has some exclusive funko pops that people are going loving nuts for. This includes a Zurr En-whatsits Batman, and the Suicide Squad Joker. Both of which sell out in minutes on an average day. Unfortunately, we have a resident reseller. He calls EVERY. DAY. asking us about the Funkos. At first, he's polite, then he gets pushy and angry. He tried to buy all of our Target Exclusive Crossbones pops, asking us if we had more in back and freaking out when we said no. Well, we didn't get our shipment of Batmans and Jokers, etc until long after other stores. So the guy rolls in and starts getting super angry at us that we hadn't gotten them. He asks if 'we got dibs' and 'bets you saved them all for each other', getting angry, blah blah, blah. Dude. We can't hold them for ANYONE. And we're not supposed to sell more than one Target exclusive to each customer, but most of us don't enforce it too hard - unless you're an obvious reseller and I look forward to when we can drop this on him. Kinda. He's gonna pitch a hissy.
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Jul 1, 2016 19:44
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NerdyMcNerdNerd posted:Grocery manager woke me up at 6AM to ask if I wanted to come in early ( at 12 ). loving. gently caress. Slash hours down, call in anyways. That's the retail way. I declined. ... I work 9 hours, work all weekend and Monday.  At least I'm just a stock wench, I guess.
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Jul 1, 2016 20:16
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Please stop hiding ice cream in the shelves.
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Jul 3, 2016 02:58
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