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In fun news. Roger's is putting in new fiber lines on our street Promising to make the work quick and painless and tbe crews would even return all landscaping to pristine condition after they're finished Day 1 they managed to drill right through the main coax for the street. And now on day 3 there is a massive trench running outside, about 5 feet deep and 3 feet wide This will be fun to watch unfold
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# ? Sep 20, 2018 23:12 |
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# ? Mar 28, 2024 22:45 |
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Blue On Blue posted:In fun news. Roger's is putting in new fiber lines on our street
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# ? Sep 21, 2018 01:05 |
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cowofwar posted:Welcome to lowest bidder subcontracting. That always manages to somehow go overbudget...
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# ? Sep 21, 2018 01:15 |
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cowofwar posted:Welcome to lowest bidder subcontracting. It's funny because for the past month, we've had at least 5 different locators on the street, they marked the water/gas/etc lines at least 3 different times, because it kept getting washed away by rain or other water But they neglected to locate the coax that they were running parallel to
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# ? Sep 21, 2018 01:46 |
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BellMTS' new return policy for equipment is you can't drop it off in store, they send you a shipping label and ask you to box it up with bubble wrap so it doesn't get damaged and drop it off at the post office. If they don't get it within 10 days of the day THEY send you the label they threaten to send you a collections letter. gently caress Bell
DariusLikewise fucked around with this message at 21:47 on Oct 3, 2018 |
# ? Oct 3, 2018 19:16 |
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Won't lie, thats a pretty clever scam.
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# ? Oct 3, 2018 21:42 |
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DariusLikewise posted:BellMTS' new return policy for equipment is you can't drop it off in store, they send you a shipping label and ask you to box it up with bubble wrap so it doesn't get damaged and drop it off at the post office. If they don't get it within 10 days of the day THEY send you the label they threaten to send you a collections letter. gently caress Bell So glad Pallister let Bell buy MTS. Just turbo-hosed Manitobans for the rest of time. I mean, I moved to Ontario 7 years ago, so I'm already getting hosed, but moving home is in the plans, and a non-horrible cell plan would have been nice.
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# ? Oct 4, 2018 12:22 |
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Blue On Blue posted:In fun news. Roger's is putting in new fiber lines on our street Update: They knicked the main natural gas line , causing the entire street to be shut down for a few hours , and gas service to the house to be shut down for 24 hours And that was a week ago , we've since had 3 times that they have had to shut off hydro and gas at the same time .... I wonder why They're still digging up the street too
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# ? Oct 4, 2018 18:12 |
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slidebite posted:Hey, question to ask you guys that are more in the know than me. Might not be the best thread for it, but someone here might know. I have Telus Fibre 300/300 at my house and my folks did bring their Telus Optik TV box with them just to try.. because why not. I plugged it into my RJ45, and it worked like a hot drat. No issues at all. They got their full TV access no problems with my network. Interestingly enough, if someone tried calling their house in St. Albert while they house-sat for us (we're just outside of Lethbridge) they got their caller ID displayed on the TV as well. I also checked data usage and it appears it didn't use any data on my plan at all.
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# ? Oct 6, 2018 14:11 |
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I'm moving in 2 weeks to a new house (newly built: the house and the few blocks on each side neighbourhood) and I can see on the side of the house the Bell box (phone box I assume) and the optical cable (not connected). According to bell.ca that new address does not have any Bell services available (though 2 numbers before me does have gigabit). According to one representative on the phone that I spoke with 2 weeks ago, there should be no problem getting gigabit fibe. According to another representative that I spoke with 2 hours ago I cannot get anything until they "connect" the cables (whatever that means). Has anyone been in this situation before with them? Does bugging them (calling more often) help ? Get them to move their asses faster? Or, no matter what you do, when it'll be installed it'll be installed and that's that. Rogers is not available either, nor is Fido (according to their websites). Of course, 3rd parties are out of the question as well.
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# ? Oct 23, 2018 03:00 |
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^ It is important to remember that all employees of companies such as this, certainly those that (are supposed to) provide services to the customer are absolutely useless, care nothing for you or granting you any kind of satisfaction and have no idea whatsoever what they are doing. You really gotta kick their arses sometimes, advise them of the box on the house and that the neighbors have fibe. Though that said, buddy of mine had to get rogers because, although his neighbors have fibe, he is just too far away so its DSL or nothing from the blue guys. Girlfriends mom called for fibe when she got her new apartment, I probably told this here before. When we went to visit, I notice the DSL modem. They couldn't install fibe there and didn't even tell her the difference, which of course is like the car dealership telling you your car you just paid for cant be delivered and instead giving you a used, worn brake pad. Apparently Fourth Reich Telecom is offering a big win-back deal if you switched https://www.iphoneincanada.ca/carriers/bell/bell-win-back-offer-gigabit-fibe-1000-internet/ Thats fuckin unreal. 1.5gb for 60 bucks?? It was like 5 minutes ago I thought we were doing good @100mbps codo27 fucked around with this message at 12:08 on Oct 23, 2018 |
# ? Oct 23, 2018 12:03 |
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As much as I hate Bell, I'd have to do some serious soul searching if presented with that offer.... 1Gbps for the same price I'm getting 25Mbps now...
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# ? Oct 23, 2018 18:15 |
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Volguus posted:I'm moving in 2 weeks to a new house (newly built: the house and the few blocks on each side neighbourhood) and I can see on the side of the house the Bell box (phone box I assume) and the optical cable (not connected). According to bell.ca that new address does not have any Bell services available (though 2 numbers before me does have gigabit). According to one representative on the phone that I spoke with 2 weeks ago, there should be no problem getting gigabit fibe. According to another representative that I spoke with 2 hours ago I cannot get anything until they "connect" the cables (whatever that means). Ask your builder for your local bell rep/keep an eye out for flyers/ask neighbors. There's usually a sales guy running around that's getting everyone signed up as soon as it's possible. The website/general inbound sales won't get updated until it's publicly available to 3rd parties. (But they will take your order so they get the commission, but it'll go into a poo poo pile somewhere until you give up and then magically they'll start billing you even though you didn't get the service)
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# ? Oct 23, 2018 20:05 |
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John Capslocke posted:As much as I hate Bell, I'd have to do some serious soul searching if presented with that offer.... 1Gbps for the same price I'm getting 25Mbps now... I hate rogers but I caved 2 years ago for 100/10 for $60. Then I tried to leave last month and they offered 500/20 for $25.
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# ? Oct 23, 2018 20:20 |
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John Capslocke posted:As much as I hate Bell, I'd have to do some serious soul searching if presented with that offer.... 1Gbps for the same price I'm getting 25Mbps now... I wouldn't search anything. It'd be sold, not questions asked, regardless of how many puppies they sacrifice each morning. unknown posted:Ask your builder for your local bell rep/keep an eye out for flyers/ask neighbors. There's usually a sales guy running around that's getting everyone signed up as soon as it's possible. Hmm, thanks. Hadn't thought about that. You're right that maybe the builder has the relations/connections made already.
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# ? Oct 23, 2018 21:44 |
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My experiment with switching to TekSavvy in manitoba is going poorly. I was on a 2yr contract with shaw for the 150 megabit service. The contract expired earlier this year so I switched to Teksavvy about two months ago. I initially signed up for their 75 plan because they were doing a back to school promo with discounts on install fee, modem cost, and monthly fee. I requested an increase to 150 as soon as I could, and they sent me an email a few weeks ago saying the 150 change was processed. It wasn't reflected in any speed tests I would run - I'd still get the exact same 85/8 speed I had under the 75 package. After some emails back and forth where they asked me to disconnect my router and connect a laptop directly, they asked to give me a call, so I was on the phone with them for about half an hour last night where we did the same stuff they had asked me to do via email. They did walk me through doing a factory reset of the cablemodem, which didn't fix the problem. After kinda accusing me of having garbage on my laptop (it's a clean win7 image and I wasn't running anything but chrome with the speed test site, and I told him resource monitor said 0 network usage without speed test running) -- they're sending me a replacement cablemodem. I have very low hope that this is going to fix the speed problem. I guess as an IT guy my expectations were higher that they'd be able to unfuck their poo poo? I didn't really understand why they wanted me on the phone last night except to remote into the laptop and poke at the cablemodem from my side, but they didn't do that and basically asked me to run speed tests over and over. I think Shaw is trying to gently caress them over somehow since they're leasing the lines, but they swear everything is set up properly.
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# ? Oct 24, 2018 16:56 |
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Hardware is not infallible. There's only so much they can do. Check signal levels, make sure the correct firmware is loaded, make sure you're on the right profile. After that it's either wiring in your house, wiring outside your house, bad cable modem, or Shaw is loving you.
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# ? Oct 24, 2018 17:47 |
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Sounds like bad provisioning. I don't know how the third-party providers work if it would be Shaw's fault or Teksavvy's fault.
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# ? Oct 24, 2018 17:51 |
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Yeah unless it's changed (wasn't there some anti compete stuff around this?) they can't access the root hardware, just their provision layer, so if the problem is higher up the chain they have to submit a ticket to Shaw and hope they do something about it.
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# ? Oct 24, 2018 19:04 |
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Thanks for the insights, I've sent teksavvy an email telling them I have low hopes for the replacement hardware and whether they'd be able to check with Shaw what's going on. I'm 99% sure it's not house wiring because speeds were exceptional under my old Shaw package, and current upload/download speeds match the lower 75/7.5 package exactly.
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# ? Oct 25, 2018 17:40 |
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mewse posted:Thanks for the insights, I've sent teksavvy an email telling them I have low hopes for the replacement hardware and whether they'd be able to check with Shaw what's going on. I think Shaw charges teksavy if they make Shaw check or do anything so the techs avoid it like the plague and make you jump through all kinds of hoops so they can be as sure as possible that the problem is on the Shaw side before requesting anything from Shaw. At least that was my experience when I tried teksavy and had a flaky connection.
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# ? Oct 26, 2018 05:34 |
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Squibbles posted:I think Shaw charges teksavy if they make Shaw check or do anything so the techs avoid it like the plague and make you jump through all kinds of hoops so they can be as sure as possible that the problem is on the Shaw side before requesting anything from Shaw. At least that was my experience when I tried teksavy and had a flaky connection. If this is what’s going on I might as well go back to shaw, which is disappointing because I always heard TekSavvy had great customer service
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# ? Oct 26, 2018 13:03 |
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As an update on my Bell internet installation saga: - The builder is the most incompetent and cheap builder in the world (I inspected the house today, getting possession on Tuesday, i saw what they did) and has no idea about any bell representatives that could circumvent the process: "Call Bell for your internet, they should help you". - 3 calls to Bell over a period of more than a week were only left without any good answer from the people I talked with. "I'm sorry, it appears that even though your neighbour has gigabit fibe available, you do not. Nothing we can do about that". - The 4th call stumbled over a guy who said "No problem, we'll make it happen" offered a package with internet, tv and home phone for cheaper than internet alone ($73 vs $79/month internet alone), and guaranteed me that since my neighbour has the service available I definitely have it too and therefore next Saturday i should have it installed. Now, all I can do is cross my fingers that this guy can get it done. Everyone else said "Sorry, no can do". If they are pulling it off, my next question is how do I bypass that router thingy they come with? Their crap has NAT, wifi, TV, etc. and I do not want or need it since I have my own equipment. But even if I have to double NAT for a bit, i'll be fine.
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# ? Oct 27, 2018 00:21 |
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Volguus posted:Now, all I can do is cross my fingers that this guy can get it done. Everyone else said "Sorry, no can do". If they are pulling it off, my next question is how do I bypass that router thingy they come with? Their crap has NAT, wifi, TV, etc. and I do not want or need it since I have my own equipment. But even if I have to double NAT for a bit, i'll be fine. Generally you ask for bridge mode, you might have to call it in after install
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# ? Oct 27, 2018 00:55 |
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Volguus posted:As an update on my Bell internet installation saga: You can put the HomeHub 3000 in bypass mode, and establish your own PPPoE session with whatever equipment you want. You can, alternately, open up a panel on the back of the HH3k and remove the actual ONT, which is an SFP+ device you can remove and plug into something else with an SFP/SFP+ port on it. There is a long as hell thread about doing that over on DSL Reports: https://www.dslreports.com/forum/r31118482-Yes-you-CAN-bypass-the-HomeHub-3000 You could also, if you have install trouble, post in the Bell Direct forum on DSL Reports. The people that monitor and respond there often have way better tools to resolve issues than the phone people, so if your install doesn't show or gets cancelled, reach out there with your address and ask if they can help.
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# ? Oct 27, 2018 01:07 |
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EoRaptor posted:You can put the HomeHub 3000 in bypass mode, and establish your own PPPoE session with whatever equipment you want. That's the reassurance I was looking for. When i'll get the thing I'll explore my options, but it's nice to know there are a few at least.Thanks.
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# ? Oct 27, 2018 01:17 |
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What's good fast unlimited in Vancouver? Doesn't have to be cheap, work is paying for it. And is the puma6 stuff still bad?
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# ? Oct 30, 2018 17:31 |
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And I don't think fibre optic is an option as we're moving into an apartment in an older house, don't think the landlord's would be keen on getting that installed.
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# ? Oct 30, 2018 17:33 |
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Shaw have a puma7 now, but if cost is irrelevant then Telus have far better upload speeds if you can get fibre. Either way there will be a cable running to the apartment so I’m not sure why the landlord will care which you choose?
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# ? Oct 30, 2018 17:44 |
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That's likely just my misunderstanding, ty
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# ? Oct 30, 2018 17:45 |
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"Competition Bureau wants to better understand the competitive dynamics of the Canadian broadband (high-speed) internet services sector" It's time to bring down the Big 4 with just simple survey responses
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# ? Nov 2, 2018 18:43 |
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Heners_UK posted:"Competition Bureau wants to better understand the competitive dynamics of the Canadian broadband (high-speed) internet services sector" I did my duty. Now waiting for nothing to happen. Again.
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# ? Nov 2, 2018 18:48 |
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Oh boy, I had forgotten I was on a discount with rogers and it just finished. 120$ Bill this month just for internet. Check their website and plans suck just as much as ever. Guess I'm going to have to spend an hour on the phone to try to get a discount again.
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# ? Nov 7, 2018 18:17 |
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mewse posted:If this is what’s going on I might as well go back to shaw, which is disappointing because I always heard TekSavvy had great customer service Teksavvy has good service until they have to deal with Shaw. I had Shaw kill my Teksavvy connection for ~2weeks in the summer for some reason. TekSavvy was fine to deal with but it was frustrating in the sense they had to wait on Shaw to do anything (according to them).
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# ? Nov 10, 2018 10:05 |
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Just curious, does anyone have any experience with Lightspeed? They are beating TS on price for cable wholesale service.
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# ? Nov 10, 2018 15:49 |
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Oxyclean posted:Oh boy, I had forgotten I was on a discount with rogers and it just finished. 120$ Bill this month just for internet. Check their website and plans suck just as much as ever. Current deal that reps having been giving out saves about $6 a month for people upgrading from the internet only if you bundle an STB and home phone.
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# ? Nov 10, 2018 16:32 |
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I just got a call the other day as my 2-year deal was expiring, it still works out $2 cheaper to get the cable/internet bundle for my gigabit service than to have the internet service on its own, so I have whatever cable package again. Ended up with a minor downgrade though because for whatever reason Rogers cut the upload from 50Mbit to 30Mbit and there's no other option, which is a bit of a pisser, but whatever. There's Beanfield fibre running literally up my street but somehow getting a 100-year old townhouse on-net isn't an option. e: And so I've just discovered that Bell will run fibre to my house, and 1.5Gbit/940Mbit is $90 on promo, so we'll see how that goes. Ain't that something? infernal machines fucked around with this message at 17:19 on Nov 10, 2018 |
# ? Nov 10, 2018 17:01 |
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I'm a little sad that Telus finished running fiber to my place recently and they're having a "focus on profit, not customer acquisitions" quarter so there are no incredibly good promotions. I can wait!
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# ? Nov 10, 2018 20:55 |
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Heners_UK posted:Just curious, does anyone have any experience with Lightspeed? They are beating TS on price for cable wholesale service. I use them and like them. Getting the first initial setup done with them was super amateur hour. But their price is real good and I havent had any service ossues
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# ? Nov 10, 2018 22:11 |
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# ? Mar 28, 2024 22:45 |
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What do people in GTA/Toronto like to use? I’m on Rogers right now because I’m getting 500/100 for like 60 or so a month
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# ? Nov 10, 2018 23:13 |