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Thanks Ants posted:Back on the topic of remote assistance tools, does anyone have any experience with ScreenConnect? The website looks like poo poo, the product features are pretty extensive, and the pricing is incredibly keen. We use it in our shop for clients that aren't on GFI. It works great and the only issues we run into are users with chrome who don't know how to launch a downloaded file.
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Oct 31, 2014 00:34
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| # ¿ Apr 26, 2024 13:40 |
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Thanks Ants posted:
Concurrent connections vary on a daily basis with about 60 remote machines always connected,I don't manage the screenconnect server so I can't speak on server load. Never seen performance issues with with the site or accessing clients though. The "toolbox", built in file transfer and screen flipping are all great features as well. The only caveats if you will is again an issue with accessing clients under Chrome. The click-once extension has been pulled from the store a few times, and it at least used to use a depreciated command set to do it's thing. All is working fine for me now and Chrome is my primary browser. Just something to be aware of. the other issue we see most often is Mac's, and this is due to the primary connector being a .net program and the fallback being Java based and not all mac users have Java installed. Other than those two issues all the techs here love it, and those issues don't pop up to much anyway.
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Oct 31, 2014 16:32
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