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I just did this same eval for my company (MSP). We stuck with Kaseya due to getting a screaming deal. It IS a good product despite its detractors (microsoft syndrome). Look at Labtech and PacketTrap. Level Platforms licensing doesn't make any sense for your needs. PacketTrap is the more mature product and what I would recommend if you have any vmware or serious networks (it doesn't sound like it). Labtech is a bit more extensible with its search/filter capabilities. The integtrated AV with both is sketchy (I don't like Vipre, or Zenith for that matter). I would be happy to talk shop over some other medium.
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Jul 15, 2011 21:49
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If having a dedicated server to run your rmm on is an issue than you have some real problems. All rmm tools are available hosted if you can't swing it for some reason. Also, anyone should be able to get a minimum of 20-30% off your first quote. Don't be afraid to make these salespeople work for their commission.
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Mar 19, 2012 12:31
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lunatikfringe posted:We have pieced together our own set of tools and it works great so far. Not exactly an all in one package but worth looking at some of these if you want to further reduce costs and manage more of it yourself: This is insane. Get a real RMM, automate and do things properly.
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Jul 11, 2012 05:00
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