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I'd certainly be interested in a detailed comparison if you can find the time. We're not an MSP but have about 150 computers at over twenty small offices on isolated networks that I manage alone, so an agent-based system like Labtech (or Continuum if they'll sell it to us) that is an all-in-one solution to centralize management/support and automate processes is very appealing to me. Right now I just use LogMeIn Pro and almost everything else is done manually (inventory, updates, etc). With that said, I have a general question: Since I'm an IT department rather than an MSP, would you guys recommend looking at any particular product over the others?
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Mar 30, 2012 16:58
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mindphlux posted:If I were a IT department rather than having to deal with multiple clients/sites, I'd probably just use a single seat of logmein rescue, or if I were on a budget, logmein free and spiceworks/thedude? I guess? That's the thing - I'm an IT department but with many remote sites on isolated networks. I manage them in a fashion similar to how an MSP manages their clients. Spiceworks is not an ideal solution because it's primarily designed for computers on a single network. LogMeIn Rescue is not ideal because it only helps with single-instance remote tech support and not ticketing/task management, inventory, monitoring or anything else. LogMeIn Pro has only a few of these features and they are not as mature as some of the other products appear to be.
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Apr 2, 2012 16:48
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