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Pertplus posted:
Not to sound like I'm defending the technician here, but: - ALL Work Authorisations sound like this. They're meant to be written totally objectively, with no personal language or insinuations, so for example this: "customer states device makes rattling noise when shaken lightly. (Implying the super-obvious sound is one I'm making up)" Is exactly how all of them are written. "Customer States" is the language all Apple Technicians are expected to use. This is what you said, so he writes exactly that. It's not supposed to "sound" anything other than an objective fact, this is because work authorisations are frequently brought to court as evidence during civil suits against Apple. - Cosmetic conditions are also written like this because customers constantly return to the store after a repair saying a particular scratch or scuff wasn't on the machine when they dropped it off, and demand a free top case / display / whatever at no cost. So because of this, technicians write what they see. Again, it's not meant to insult you, it's simply facts to protect the technical, Apple, and you. - Technicians have to assume nothing. When a customer says they've attempted a reinstall, often they can be either 1) lying 2) restoring from a bad backup or corrupt User account, etc. It sucks, but that's why troubleshooting power issues especially battery life can take a while. Pertplus posted:I really didn't think I was being an rear end in a top hat customer to him, I mean I didn't even ask to speak to a manager or anything. I guess he didn't like that I was being pushy about trying to get a replacement. Most of what he wrote in your notes are text expander snippets. It'll read in that language across all appointments. Technicians simply don't have the time during 10/15 min appointments to do much else. It's not directed towards you, it's simply quick, factual and non-assumptive where possible. Here's an example of the notes I've had many times over: Issue: Customer reported light leakage on bottom left and top right corner of display Steps to Reproduce: Sighted issue at bar. MRI passed Cosmetic Condition: No signs of physical damage, other than small scuffs to bottom case and feet Proposed Resolution: Replace display under consumer warranty Estimated Turn Around Time: We'll call you in 3 - 5 days Now, for what you can actually do - contact Apple Care and request to speak with a Tier 2 tech, who can escalate you to customer relations so that you can have a conversation with a product specialist. Or, you can call the store and ask to speak with a Family Room Manager, someone who can make executive decisions on your case, such as 'this is what was said by the technician, the issue is unresolved, and I'm unhappy with the Genius I saw during the appointment, and I would like to know what else you can do to resolve the issue' Good luck duder.
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Aug 9, 2015 08:03
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Whether this is what happened in the "loose parts" Mac or not, it calls to mind a similar case from when I worked as a Genius. We had someone who insisted his power adapter screeched constantly and no other adapters did. We gave the dude new adapters, asked him in-store to compare two adapters (he always told us that the one we told him was his made a screeching sound, even if we intentionally misidentified them to him), and generally became a pain in the rear end. He sued Apple, and I had to write up everything I could about the interactions. I checked the case notes later and the CR/ER person had summarized my comments in a letter to the judge in the most amazing way: "It is our belief that the sound Mr. <Customer> is hearing exists entirely within his perception of the world around him."
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Aug 9, 2015 15:11
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Pertplus posted:Looks like I need to vent again... It's difficult to tell what's going on in that video because you only move it one way. To me it sounds like MAYBE the counterbalance in the display hinge, but I'd never be able to be certain without touching it myself. As far as your battery life goes, I'm going to assume it was tested and it passed. Batteries aren't exactly complicated. I'm simplifying here, but they're basically good or not. If you're showed good, then it's your software. What can cause hidden battery drain? File system issues, hidden launch items, if you're using chrome or Firefox, if your using flash. The list goes on. Not saying you're not having issues here. But the notes are pretty typically objectively clear notes. The rattling is likely coincidence with the other failures. People tend to attribute failures all together like this no matter how unrelated they are.
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Aug 9, 2015 16:38
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Yeast and Kingnothing already said what I wanted to say about the notes, but I'm curious to know what you think may be moving inside the computer? There's really nothing inside a retina MacBook Pro that can make much noise, much less a rattling noise.Pertplus posted:Thanks for the input. I'm curious if you watched the video of me shaking it and you still think that or if you were basing that off my description. What do you think could have caused this flexing? I try to take really good care of my computer and always keep it in a case when transporting it. Of course I watched the video and to me the noise doesn't even sound like a rattling, it's two distinct clicking noises which is why I said it was probably the bottom case flexing. I've heard the noise before and it turned out to be the bottom case. Pertplus posted:To me it really doesn't seem like that's what's going on. Primarily because it wouldn't explain the usb ports dying shortly after the rattling started or any of the other problems which coincided with the rattling. Correlation does not imply causation. It's coincidental at the very least. Pertplus posted:Also, the reasons I know that the terrible battery life isn't a software issue are Kingnothing touched on this but the battery test is simple. It tells the Genius how much full charge capacity is left, then shows the amount of cycles the battery has had. If it is less than 80% full charge capacity before 1000 cycles then the battery is considered bad. There's a reason why the Genius wanted to test in a known good software- it's because he legitimately believes you have a software issue causing your battery problems and knows that if he just does what you say and keep your bad software the issue will keep happening.
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Aug 9, 2015 16:54
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I just quit a retail job after three years and it was because of insufferable assholes like you. Like, maybe you're right but I'm just gonna trust my instincts and assume you're one of the 5 percent of people that are unable to ever be satisfied by anything.
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Aug 9, 2015 18:30
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My 2015 MBP kind of does the same thing. In fact, I brought the first one back and exchanged it in the first week, because it sounded like it could've potentially been a loose part. The new one I received in return does the exact same thing the first one did, but it's less severe than what's in the video... it kind of sounds like a small, solid plastic part that slides maybe a few millimeters when the MBP is tipped (generously) side to side. I've only reproduced the sound with the lid closed; I'm not interested in janking it back and forth with the lid open. I'm just going to assume it's normal, but I'm not too sure what it could be. The fan? Aforementioned counterbalance in the display hinge? A very small piece of Steve Jobs' skull? Whatever it is, it's not causing any issues, so no harm no foul I guess (for now.)
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Aug 9, 2015 18:43
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Pertplus, have you tried actually running down the battery and timing it? It really could be a software issue if it's misreporting your battery life.
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Aug 9, 2015 18:54
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enojy posted:My 2015 MBP kind of does the same thing. In fact, I brought the first one back and exchanged it in the first week, because it sounded like it could've potentially been a loose part. The new one I received in return does the exact same thing the first one did, but it's less severe than what's in the video... it kind of sounds like a small, solid plastic part that slides maybe a few millimeters when the MBP is tipped (generously) side to side. I've only reproduced the sound with the lid closed; I'm not interested in janking it back and forth with the lid open. I'm just going to assume it's normal, but I'm not too sure what it could be. The fan? Aforementioned counterbalance in the display hinge? A very small piece of Steve Jobs' skull? i just watched the vid on my 1 week old rmbp and saw how much force he was using, did it to mine and it does the exact same thing, it sounds like the display hinge. it's definitely not causing his problems and is normal. probably some mbps are louder than others but the click was very distinctively the same. considering how much force it takes to make it click i'm not worried about it at all ethanol fucked around with this message at 19:00 on Aug 9, 2015 |
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Aug 9, 2015 18:54
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I Am Crake posted:maybe you're right but I'm just gonna trust my instincts and assume you're one of the 5 percent of people that are unable to ever be satisfied by anything. I'm glad you made this decision because it sounds like customer service isn't for you. Mu Zeta posted:Pertplus, have you tried actually running down the battery and timing it? It really could be a software issue if it's misreporting your battery life. Yeah, I did that more than a few times after reinstalling osx. That's where my "3-4 hours" assertion is coming from. Pertplus fucked around with this message at 19:16 on Aug 9, 2015 |
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Aug 9, 2015 19:13
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Look dude, if you've had the guts of the machine replaced and the case replaced and reinstalled the OS, what could it be? What exactly is it that you're experiencing, the keyboard problems sometimes? Is there some extension you're running that causes your browser to lag or something like that, so it doesn't register keyboard input? It may very well be a software problem. Also sometimes for me when a key doesn't work it's just a bread crumb trapped underneath. Just sayin'. Sounds like the fruit stand did their due diligence here. Feel free to pursue it, if you can PROVE there is a problem. I'm not an Apple apologist, but it reaaaally sounds like they replaced most of your machine and you reinstalled the software, which pretty much eliminates... anything that might have been causing it.
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Aug 9, 2015 19:27
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Echoing what's already been stated, but Apple's battery test is pretty cut and dry. The test will place the battery into one of three categories: Normal, Consumed, and Defective. Only when the test shows the battery as defective will Apple replace the battery under warranty. And as was mentioned before, occasionally the battery will show as normal but will show that the capacity is under 80% before 1000 charge cycles, and in that case an exception will typically be made.
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Aug 9, 2015 19:30
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Pertplus posted:I'm glad you made this decision because it sounds like customer service isn't for you. The shake in the video is rather violent. What happens if you press directly on the bottom case in the center while the machine is laying flat? What does it sound like if you shake it lightly? Forgot to mention this in my previous post, but I'm 95% sure that the machine you have has the battery physically glued to the inside of the topcase. This means you got a brand new battery when the topcase was replaced. Which means the battery is not the problem. It's almost certainly your user data. When you reinstalled os x, did you boot to internet recovery (not hard drive recovery partition), partition the disk (not erase) via disk utility, then install OS X, and none of your data was there? Then did you not restore from a time machine backup, but set up as a new device, then immediately test the battery without installing anything? During this test, did you have brightness at half of max, have nothing plugged into the machine at all, and have only Safari open while doing light browsing that does not include flash or video of any kind? If you didn't do EXACTLY what I posted above, with absolutely no deviations, then you didn't do enough to claim software is not the issue. What is posted above is, according to apple.com, is how apple determines their advertised battery life in marketing materials. If you just hit reinstall OS X in the recovery partition, and all your data was there when it was done, you basically did nothing. There are hundreds of things that can unexpectedly tank your battery life. I mentioned quite a few in my last post, but there are so many more. It's seriously possible to drain that whole battery in an hour, even with light usage. It's actually even possible to have the battery drain while it's charging. The battery life is your software, your settings, or your usage. I promise.
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Aug 9, 2015 21:32
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I Am Crake posted:I just quit a retail job after three years and it was because of insufferable assholes like you. Oh my god please don't be that guy.
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Aug 10, 2015 01:51
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I was a Lead Genius for 5 years, quit in May. *long distant stare*
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Aug 10, 2015 01:55
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Electric Bugaloo posted:Oh my god please don't be that guy. He is clearly that guy.
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Aug 10, 2015 02:02
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What is the recommended configuration for a 13" MacBook Pro with Retina? Asking for a friend who wants to use it for Final Cut Pro and Logic on top of the usual stuff (porn, I guess).
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Aug 10, 2015 09:12
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As much space as you can afford.
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Aug 10, 2015 09:25
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Max it out if you're gonna be running FCPX, I'm running a 32GB 5k iMac right now and I still get slowdown sometimes.
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Aug 10, 2015 09:32
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Eight Is Legend posted:What is the recommended configuration for a 13" MacBook Pro with Retina? Asking for a friend who wants to use it for Final Cut Pro and Logic on top of the usual stuff (porn, I guess). Spec it out as much as possible, max out the RAM and probably the CPU. I know he's probably got a reason to stick to the 13" and whatnot but after upgrading to a point, the law of diminishing returns says that he should just get the 15" one. It has a quad-core CPU which will do the most good for his needs on top of the bigger screen. It's just as thin as the 13" and not much bigger physically. He won't need the version with a second GPU but it would probably make his life easier. IMO, once your tricked out 13" rMBP starts costing more than a base 15" you're almost always wasting money. If cost is what's driving him towards the 13" then point him to the Apple refurb store. This gets said like every 5 pages but the 2013 and 2014 rMBPs are almost identical in terms of performance and they're not appreciably far off from the 2015s (the biggest changes are the new trackpads and the AMD dGPU in the top end rMBP). He might have to wait for the right spec to show up for sale, however, as stock tends to fluctuate.
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Aug 10, 2015 17:55
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Anybody notice that Apple seems to be outsourcing even GSX assistance out to India? It's starting to get annoying because it's almost impossible to get them to kick you up to the level that you really need support for.
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Aug 10, 2015 18:05
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Electric Bugaloo posted:It's just as thin as the 13" and not much bigger physically. He won't need the version with a second GPU but it would probably make his life easier. The 15" is stupid big. I tried to live with the 15" but couldn't take it out of the house. Doesn't fit on small coffee shop tables, awkward to carry...
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Aug 10, 2015 18:37
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Bob Morales posted:The 15" is stupid big. On the other hand, I'm feeling like the 15 is a baby compared to my old 17. It's a lot more convenient on coach bus seats and stuff though.
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Aug 10, 2015 18:50
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also keep in mind if you want a super tricked out 13 inch mbp with the dual core i7 (a waste imo) and more than 8gb of ram, you have to order it because you're too insane to be let inside a physical store
ethanol fucked around with this message at 18:54 on Aug 10, 2015 |
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Aug 10, 2015 18:51
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ethanol posted:also keep in mind if you want a super tricked out 13 inch mbp with the dual core i7 (a waste imo) and more than 8gb of ram, you have to order it because you're too insane to be let inside a physical store Make sure to lift everything you're thinking of. I prefer light, maneuverable laptops, so a tricked-out 13 is better for me than a 15.
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Aug 10, 2015 19:37
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Having a bizarre issue with Apple customer service. For some strange reason the Back to School promotion lists all colors of headphones available wired, but only space gray/silver/gold for the wireless. They have the exact same wireless headphone listed with blue and red options under a different listing on the Apple Store. The CSRs and managers are unable to push through the blue colored ones instead despite being the exact same price and item just under a different listing. Not a huge deal, just strange that the Apple Store online manager is completely powerless to handle it.
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Aug 10, 2015 21:17
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Pivo posted:On the other hand, I'm feeling like the 15 is a baby compared to my old 17. It's a lot more convenient on coach bus seats and stuff though. The 15" is too big to be optimal for actually mobile usage. I'm basically saying if you're considering the 15", you're objectively wrong. Really, what's the usage scenario? I can see you bringing your decked-out laptop with you on your Afghanistan deployment, but who needs a Mac in Afghanistan? Now on the other hand, you may argue that if I'm going to use my 13" on the train, I may as well use an iPad instead, which is much better suited for real mobile usage. To which I reply, 85% of my typing for work is done on the train, and the 50% of that done on my iPhone sucks and the 50% done on my Air is pure bliss.
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Aug 10, 2015 21:29
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The reality is I do use it as a desktop replacement. I'm a software developer and while lately my usage has been basically been sshing into remote servers which I could do with a potato, in the past I've had to run multiple VMs, multiple development environments, or run huge compiles, like many MLOC C++ projects, it was brutal. At the same time, I like to use my laptop to watch TV and movies, in bed or on the go, so I want to have a big gorgeous screen. Typical of a software developer, I'm also lazy, so I like to play video games in bed, so the dGPU benefits me. I love the baby Macs, I fell in love with the new Macbook when I picked it up in the store (though I'm waiting for the 2nd gen). But the 15 is a real man's machine ;-) And to be honest, it's not heavy at all. If I could use my 17 comfortably in a Greyhound or on an airplane, I'm sure you'll survive with the 15, ya big wuss. I'm just being silly of course, buy whatever suits you, what the gently caress do I know?
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Aug 10, 2015 21:53
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I think in that case, I am sure you should get a second computer. Give Apple money! They're objectively better and more wholesome people than you or I! Also I seriously want to go 12" ASAP. 15"? To quote a movie, How small can your penis be? Correction: it's Dylan Moran, Like, Totally?. https://www.youtube.com/watch?v=xeDtOrmGdlI 3:20 Cingulate fucked around with this message at 22:06 on Aug 10, 2015 |
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Aug 10, 2015 22:00
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Cingulate posted:I think in that case, I am sure you should get a second computer. Oh, I've got a ridiculously overbuilt and overclocked Windows desktop, but who wants to sit at a desk for fun? At this point I'd be getting a THIRD computer...
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Aug 10, 2015 22:13
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Everyone's use cases are subjective, so while 15" may be too large for some to use as a mobile machine, others may find it perfectly suited. I know I'd much rather lug my 15" rMBP around for quick CAD/Revit work or such than always having to lug around my Dell m4800 mobile workstation. But I had used a 13" MBP before I got my 15" and gently caress that ever again, 15" is ideal. But as always, anecdotal/subjective.
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Aug 10, 2015 22:40
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SourKraut posted:Dell m4800 mobile workstation Christ, I had a 17" version of one those fuckers at my last job (probably different model number, but same idea). I had to buy a new bag just to be able to carry it anywhere, it didn't even fit in my backpack designed for 17" laptops. The battery life was terrible and it ran so hot. It was like a ball & chain, like they literally never wanted me to leave the office. Was quick, though.
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Aug 10, 2015 22:46
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Bob Morales posted:The 15" is stupid big. Don't ever buy an 11" MacBook Air. It has ruined every other laptop for me since it's so portable. I was looking to replace my old sandy bridge 11" with a new 13" MBP or MBA but I couldn't pull the trigger because the 13" felt too big. I'm hoping for an 11" MBA with a retina update.
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Aug 11, 2015 00:01
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IMO 13" is the best laptop form factor and it kills me I can't get a discrete GPU in a 13 MBP
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Aug 11, 2015 02:09
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Let's see what I missed over the weekend... oh, hyperbolic laptop form-factor chat where people are convinced that the size they like is the absolute best and that there is no rational use case for any other form-factor. Cool, cool.
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Aug 11, 2015 02:15
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Quit talking about Mac hardware in the Mac hardware thread guys. Please.
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Aug 11, 2015 02:17
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SourKraut posted:Everyone's use cases are subjective, so while 15" may be too large for some to use as a mobile machine, others may find it perfectly suited. I know I'd much rather lug my 15" rMBP around for quick CAD/Revit work or such than always having to lug around my Dell m4800 mobile workstation. But I had used a 13" MBP before I got my 15" and gently caress that ever again, 15" is ideal. But as always, anecdotal/subjective.
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Aug 11, 2015 02:18
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coldplay chiptunes posted:Quit talking about Mac hardware in the Mac hardware thread guys. Please. Cingulate posted:I'm basically saying if you're considering the 15", you're objectively wrong. Really, what's the usage scenario? I can see you bringing your decked-out laptop with you on your Afghanistan deployment, but who needs a Mac in Afghanistan? Cingulate posted:I think in that case, I am sure you should get a second computer. Give Apple money! They're objectively better and more wholesome people than you or I!
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Aug 11, 2015 02:39
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I'm just poking fun at your *hyperbolic* complaint. It's like 6 posts, most of which while probably boring are also completely rational. You've quoted one single poster who apparently thinks his choice for laptop size is the one and only. Everyone else gives their personal opinion, which is kind of what discussion forums are for.
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Aug 11, 2015 02:42
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At least this isnt as asinine as the old 17" holdouts
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Aug 11, 2015 02:43
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ethanol posted:At least this isnt as asinine as the old 17" holdouts DUDE. Come on! The 17 was baller. Imagine what the battery life would be with all these new technologies. Apple 17" rMBP: resolution so good you can't see pixels with a magnifying glass, 20 hours of web browsing (or whatever it is you kids do), 40 days of ACPI sleep, IPS, Force Touch, and there's also a port that gives you a handjob.
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Aug 11, 2015 03:12
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